Smart Technologies SMART Bridgit 4.5 Installation And System Administrator'S Manual Download

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Appendix A:

Troubleshooting

Using the SMART Bridgit troubleshooting tool

Screen capture technology

Sharing color quality

Audio

Connection

Ink

Monitoring a meeting's performance - presenter

Improving performance

Monitoring a meeting's performance – participant

Improving performance

Minimizing network latency

Symptoms

Solution

Other suggestions

Verifying communication protocol

Checking for firewalls

Measuring latency and packet loss

Troubleshooting SMART Bridgit server connections

Symptoms

Solution

Verifying the network's DNS configuration

Verifying SMART Bridgit server configuration

Manually updating the Windows registry

Configuring the client's HOSTS file

Verifying port forwarding and firewall configuration

Troubleshooting administration tool connections

Symptom

Solution

Directing IP traffic to the SMART Bridgit server

Moving the server's IP address to the top of the IP settings list

Stopping applications using the server's IP port

Troubleshooting SMART Scheduler

Appendix A

Summary of Contents for SMART Bridgit 4.5

Page 1: ...SMART Bridgit 4 5 Windows operating systems Installation and system administrator s guide...

Page 2: ...e Inc Intel is a registered trademark of Intel Corporation or its subsidiaries in the U S and other countries All other third party product and company names may be trademarks of their respective owne...

Page 3: ...31 About the Global Server Network GSN 31 SMART Bridgit Servers in a GSN 31 SMART Bridgit clients in a GSN 34 Administering the server software 37 About SMART Bridgit Administration Tools 37 Viewing s...

Page 4: ...57 Using the SMART Bridgit troubleshooting tool 58 Monitoring a meeting s performance presenter 63 Monitoring a meeting s performance participant 64 Minimizing network latency 66 Troubleshooting SMART...

Page 5: ...e participants anytime anywhere SMART Bridgit conferencing software supports private local and wide area network LAN and WAN installations as well as public deployment scenarios that use a fully quali...

Page 6: ...nsmits meeting data to and from the SMART Bridgit Server and displays it to the meeting participants Features and highlights l Share multiple displays with local and remote participants l Share applic...

Page 7: ...tailed information on this functionality refer to SMART Meeting Pro documentation SMART Bridgit conferencing software and SMART Notebook collaborative learning software SMART Bridgit conferencing soft...

Page 8: ...fferent networks in the same building SMART Scheduler SMART Scheduler allows you to create meetings in Microsoft Outlook that will automatically start on a specified SMART Bridgit Server SMART Schedul...

Page 9: ...dgit security 9 Server security 9 Client security 9 Domain names 10 Registered domain name 10 IPv4 IPv6 addresses 10 SMART Bridgit and firewalls 11 Configuring firewalls 11 Configuring proxy servers 1...

Page 10: ...vers to operate as a Global Server Network GSN N N OTE S l To determine the amount of bandwidth you need see Bandwidth requirements on page 54 l Your system performs best if you use a high performance...

Page 11: ...thorized SMART reseller smarttech com where Managing SMART Bridgit software licenses purchased after February 22 2012 To continue using the software after the free trial period you need to purchase a...

Page 12: ...login access to and an administrator login account with configuration rights for the routers WAN firewalls and proxy servers between different segments of your WAN l Physical or remote login access t...

Page 13: ...ption keys with the server no connection is established SMART Bridgit conferencing software also uses Secure Real time Transport Protocol SRTP to encrypt audio traffic transmitted using a UDP connecti...

Page 14: ...y meeting on the server Administrators can then monitor meetings and ensure the server is being used appropriately Domain names If you re using a public domain name your SMART Bridgit server is access...

Page 15: ...name and still resolve to a computer name or IP address SMART Bridgit and firewalls SMART Bridgit software automatically detects and employs the most secure and efficient methods available to connect...

Page 16: ...o use the secondary port 9933 for this traffic l If this port is blocked or unavailable SMART Bridgit conferencing software uses the HTTP on the primary port which can affect performance 9933 TCP SMAR...

Page 17: ...irectly with each other In order for you to share audio and video with other meeting participants your computer must meet the following minimum requirements Supported Windows operating systems Support...

Page 18: ...s Mac l Internal webcam or iSight camera l QuickTime application program Audio requirements l Sound card l Speakers or headphones l Microphone Internet browser requirements The following list of Inter...

Page 19: ...1 Microsoft Collaboration Data Objects version 6 5 8165 0 or later You can also download this software during the server installation Microsoft Exchange Server Microsoft Exchange Server 2003 2007 or 2...

Page 20: ...instance Microsoft IIS or any other web server application using Port 80 you can configure SMART Bridgit software by o Using IP specific binding Each server binds to a specific IP address You can add...

Page 21: ...rencing software clients can use any IP address assigned to the server computer to contact the SMART Bridgit server To restrict the IP addresses through which your server is reachable select a specifi...

Page 22: ...dio optimization Whenever possible SMART Bridgit conferencing software uses UDP for audio transmission to avoid the additional overhead of TCP in a timing sensitive situation SMART strongly recommends...

Page 23: ...lick Next The Ready to Install page appears 13 Click Back to change the settings OR Click Install to begin the installation The Installing SMART Bridgit dialog box appears and the installation validat...

Page 24: ...ur server and user licenses to continue using SMART Bridgit conferencing software N N OTE S l If you upgrade from version 3 to version 4 your version 3 licenses continue to work with version 4 l If yo...

Page 25: ...ctivate License dialog box appears 3 Click Activate manually and then click Continue The Manual Activation dialog box appears I I MP OR TA N T This dialog box contains your product key and installatio...

Page 26: ...type the activation key 5 Click OK After you activate the product key your license information appears in the Licenses for selected server table and the related license status changes to Activated Re...

Page 27: ...n Tools on any SMART Bridgit server to assign client access and server access passwords to create a message of the day and to enable remote control If you re using a GSN these settings automatically u...

Page 28: ...mail invitation to join a meeting can click the link in the invitation to bypass the server access password However the participant can join only the meeting they re invited to The participant can t...

Page 29: ...Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Security tab 2 Select Admin access password in the Client access passwords area 3 Type the password...

Page 30: ...ation including the registered domain name and primary and secondary port numbers g To change the server setup options 1 Double click the SMART Bridgit Administration Tools shortcut on the server s de...

Page 31: ...t appear to meeting participants Disabling webcams To prevent participants from sharing video disable the webcam setting in SMART Bridgit Administration Tools g To disable webcams in SMART Bridgit me...

Page 32: ...in SMART Bridgit meetings 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Options tab 2 Clear the Enable Raise Hand check box N N OTE S o The...

Page 33: ...aximum 256 characters 4 Click Apply Configuring meeting audio settings By default SMART Bridgit software s audio is enabled allowing meeting participants to speak to each other during meetings Up to f...

Page 34: ...the best quality meeting audio It also consumes the most bandwidth o Optimize for low bandwidth uses less bandwidth but doesn t provide optimal audio quality Third party audio If you re using a third...

Page 35: ...Once included in a GSN each independent server becomes a node in the network with independent server capabilities Requirements and prerequisites The requirements for a GSN Server are the same as a sta...

Page 36: ...ver dialog box appears 3 Type the server address server port and GSN password for the server you want to add and then click OK N N OTE S o All three boxes must be filled in before the OK button is ava...

Page 37: ...Bridgit server from a GSN 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Servers tab 2 Select the server you want to remove in the Server li...

Page 38: ...t clients in a GSN detect and connect to the GSN server with the fastest connection speed Once this selection and connection is complete the GSN optimizes the bandwidth for the network Connecting to a...

Page 39: ...down list 4 Click Connect Disabling the Pick fastest server option N N OTE For best results SMART recommends always using the Pick fastest server option g To disable the Pick fastest server option 1...

Page 40: ......

Page 41: ...ridgit server software includes an administration tools application which you can use to configure servers and view their statuses manage your SMART Bridgit software licenses and change password shari...

Page 42: ...tion l When the meeting was created l The meeting s name l Who created the meeting l The number of participants l The GSN server hosting the meeting Broadcasting messages to participants g To broadcas...

Page 43: ...al server is unable to contact it o On hold an administrator placed the server on hold Viewing and saving usage reports g To view server usage reports 1 Double click the SMART Bridgit Administration T...

Page 44: ...ted from the log You can use any setting between 1 and 120 days g To set log purge frequency 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the R...

Page 45: ...ck the Meetings tab 3 Select the meeting you want to end and then click End Meeting 4 If you want to broadcast a message to meeting participants as the meeting ends type it in the Message box 5 Click...

Page 46: ...ge After you configure the SMART Bridgit Servers users can download the SMART Bridgit client by visiting the server s address in an internet browser g To customize the SMART Bridgit server s web page...

Page 47: ...a internet browser If your custom page includes images or other files those images and files must be hosted on a different server and referenced with absolute links in the custom page Downloading the...

Page 48: ......

Page 49: ...tion integrates the SMART Bridgit server with Microsoft Exchange Server and Microsoft Outlook Clients This enables you to schedule single or recurring meetings that use SMART Bridgit software SMART Sc...

Page 50: ...omputer where you re installing the software browse to your SMART Bridgit Server by typing http yourserver com SMARTSchedulerServerSetup exe in the address bar where yourserver com is the URL of your...

Page 51: ...rs 4 Click Next to install to the default folder or click Change to specify another folder location 5 Click Install If the installation is successful the InstallShield Wizard Completed dialog box appe...

Page 52: ...ialog box opens 2 Change your SMART Scheduler mailbox credentials or Windows authentication information as required 3 Click OK to save the changes I I MP OR TA N T l If you change the name of your SMA...

Page 53: ...e 46 for instructions Installing the SMART Scheduler Outlook add in from a command line g To install the add in from a command line 1 Open a Command Prompt window then type cmd in the Open box and the...

Page 54: ...p msi qn SERVERNAME yourserver com USEPASSWORD 1 USERTF 1 MAILBOX Scheduler Mailbox where SourceFileLocation is the path to the msi file yourserver com is the URL of your SMART Bridgit Server and Sche...

Page 55: ...6F4236977C12 4 1 169 0 Current EF2064B4 D050 4A45 B28A F8BA573AB0B5 N N OTE Include the braces when entering a product code value g To remove the add in from the uninstaller 1 Open Windows Control Pa...

Page 56: ......

Page 57: ...Bandwidth and scalability Bandwidth requirements 54 Examples of bandwidth requirements 54 Scaling SMART Bridgit 55 Chapter 6 53...

Page 58: ...g the standard quality setting 25 Kbps One open microphone using the low quality setting 15 Kbps One open webcam with moderate activity 60 Kbps T TI P Most shared desktops maintain a bandwidth load of...

Page 59: ...ormance when the number of meeting participants increases on the server SMART Bridgit software resources Total computers NIC speed Max client connections Outbound from Server Server 1 l One shared des...

Page 60: ......

Page 61: ...suring latency and packet loss 67 Troubleshooting SMART Bridgit server connections 68 Symptoms 68 Solution 68 Verifying the network s DNS configuration 69 Verifying SMART Bridgit server configuration...

Page 62: ...Bridgit lobby screen appears 2 Select Menu About SMART Bridgit The About SMART Bridgit Software dialog box appears 3 Select Technical Support Troubleshooting The Troubleshooting dialog box appears Th...

Page 63: ...me something changes on the screen N N OTE Redraw hooks behave unexpectedly on computers with Windows 7 operating systems Four times per second capture If SMART Bridgit software can t use either of th...

Page 64: ...g system If your pointer is flickering you might want to try clearing this option Enable mirror driver Select to share using mirror driver If your shared applications aren t being captured correctly y...

Page 65: ...cessing power to have this enabled Some hardware devices contain echo cancellation that SMART Bridgit s software based echo cancellation can interfere with Disable this option if you are having proble...

Page 66: ...Status only l SMART Bridgit software detects this server automatically TCP port Displays the port your system is using for screen sharing video conferencing and chat Status only UDP port The port use...

Page 67: ...to improve the meeting s performance Improving performance If you re presenting a meeting and you find that some participants are seeing events on your desktop several seconds after they happen you c...

Page 68: ...n button turns red g To view the meeting performance for your computer Click the Show Hide Partipant List button The delay interval in seconds appears to the right of your name If your computer contin...

Page 69: ...toward None Test SMART Bridgit software s performance and reduce the hardware acceleration more if necessary N N OTE This can improve performance for slow computers but not for slow networks If none...

Page 70: ...otocol on the next page l Check if you re connecting through a proxy server See SMART Bridgit and firewalls on page 11 l Check your network bandwidth See Examples of bandwidth requirements on page 54...

Page 71: ...nformation about configuring firewalls and proxy servers Checking for firewalls g To determine if the client is behind a firewall 1 On the client computer open the SMART Bridgit troubleshooting tool S...

Page 72: ...r s domain and IP address and port forwarding settings on the network servers routers or firewalls Symptoms l When a SMART Bridgit client connects to a SMART Bridgit server that s running on the same...

Page 73: ...twork s DNS resolves to appears 3 Compare the IP addresses N N OTE S l If the IP addresses are the same the network s DNS is configured correctly See Troubleshooting SMART Bridgit server connections o...

Page 74: ...resses are different type your SMART Bridgit Server s domain name or IP address in the Registered Domain Name box and then click Apply The Restart Services dialog box appears 4 Click Close Administrat...

Page 75: ...and then select Restart The SMART Bridgit Master Service restarts N N OTE Other clients disconnect from the SMART Bridgit server when you complete this procedure 6 Right click SMART Bridgit Conference...

Page 76: ...eshooting SMART Bridgit server connections on page 68 to configure the SMART Bridgit server software Verifying port forwarding and firewall configuration If clients are still unable to connect to the...

Page 77: ...P address bound to the SMART Bridgit server 1 Open a Command Prompt window type hostname and then press ENTER Note the computer name that appears 2 If you don t know the IP address that was entered wh...

Page 78: ...b Note the server s IP address in the IPv4 Address drop down list 2 Select Start Control Panel Network Connections 3 Right click the network device that SMART Bridgit software is bound to and then sel...

Page 79: ...the SMART Scheduler Server folder The default folder is C Program Files SMART Technologies SMART Scheduler Server 2 Type net stop SMART Scheduler Server and then press ENTER The SMART Scheduler serve...

Page 80: ...re directs to the log txt file 4 Wait a few minutes and then press CTRL C The server stops and the command prompt returns 5 Type net start SMART Scheduler Server and then press ENTER The SMART Schedu...

Page 81: ...software 23 connection 62 customizing the server s web page 42 D disabling remote control 27 disabling text chat 27 disabling webcams 27 domain names 10 E ending a meeting 41 F firewalls checking for...

Page 82: ...T Bridgit client downloading 43 SMART Bridgit Server software Installing 16 SMART Scheduler 4 Outlook add in 4 prerequisites 15 45 removing Outlook add in 51 using 45 SMART Scheduler Server installing...

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