SMART Board 800i6, Configuration And User'S Manual

Page: 59 / 115

C H A P T E R 6
Troubleshooting your interactive whiteboard system
46
Determining your interactive whiteboard
system’s status
Use the following table to determine the status of your interactive whiteboard system:
Projector
Power light Projector
Service
light ECP light Interactive
whiteboard
Ready light
Projected
image Touch and
pen control Status and related
troubleshooting
Normal operating statuses
Solid green Off Solid green Solid green Correct Full control The system is operating normally.
If image or sound issues occur, see
the remaining sections of this
chapter for troubleshooting
information.
Flashing
green Off Flashing
green Off None None The system is starting up.
Solid amber Off Solid amber Off None None The system is in Standby mode.
Flashing
amber Off Flashing
amber Off None None The system is entering Standby
mode.
Solid green Off Solid green Solid amber N/A None The interactive whiteboard’s
controller module is starting up.
If this process takes longer than 10
seconds, see
Resolving controller
module issues on page 48.
Solid green Off Solid green Flashing
amber N/A N/A The interactive whiteboard’s
controller module is ready to
receive a firmware update or is
applying a firmware update.
If the Ready light flashes amber but
no firmware update appears on the
screen, see
Resolving controller
module issues on page 48.
Error statuses
Solid green Off Solid green Solid green Incorrect Full control There’s an issue with the projected
image.
See Resolving image issues on
page 49.
Solid green Off Solid green Solid green Correct None There’s an issue with the
interactive whiteboard.
See Resolving operation issues on
next page.
Solid green Off Solid green Flashing
green Correct Touch only SMART Product Drivers isn’t
installed or running correctly on the
connected computer.
Solid green Off Solid green Off
OR
Solid red
N/A None There’s an issue with the
connections between the
interactive whiteboard and the
other components of the system.
See Resolving connection issues
on page 48.
Solid green Off Off Off
OR
Solid red
N/A N/A The ECP isn’t receiving power.
See Resolving ECP issues on page
53.