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SMART Board 800i6, Configuration And User'S Manual

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C H A P T E R 6

Troubleshooting your interactive whiteboard system

44

This chapter provides basic troubleshooting information for your interactive whiteboard system.

For issues not covered in this chapter, consult the SMART Support website

(

smarttech.com/support

) or contact your authorised SMART reseller (

smarttech.com/where

).

Before you start

Before you troubleshoot your interactive whiteboard system or contact SMART Support or your

authorised SMART reseller for assistance, you need to do the following:

l

Locate your interactive whiteboard system’s status lights

l

Locate your interactive whiteboard system’s serial numbers

Locating status lights

Your interactive whiteboard system consists of several components, which have their own

status lights:

l

Your interactive whiteboard’s Ready light is located on the pen tray.

l

Your projector’s Power

and Service

lights are located on the bottom of the projector.

l

The ECP’s

Power

button (see

Using the Extended Control Panel (ECP)

on page 23) also

functions as a status light.

Summary of Contents for 800i6

Page 1: ...SMART Board 800i6 Interactive whiteboard systems Configuration and user s guide ...

Page 2: ......

Page 3: ...SMART taglines are trade marks or registered trade marks of SMART Technologies ULC in the US and or other countries Texas Instruments BrilliantColor DLP and DLP Link are trademarks of Texas Instruments Microsoft Windows and Internet Explorer are either registered trade marks or trade marks of Microsoft Corporation in the US and or other countries Blu ray is a trade mark of Blu ray Disc Association...

Page 4: ...ies and optional equipment The projector included with your system is designed to work only with certain SMART Board interactive whiteboard models Contact your authorised SMART reseller smarttech com where for more information Safety warnings cautions and important information Installation W A R N I N G l Failure to follow the installation instructions included with your SMART product could result...

Page 5: ...se a malfunction and shorten the life of the projector l Avoid setting up and using the SMART product in an area with excessive levels of dust humidity and smoke l Do not place your SMART product in direct sunlight or near any appliance that generates a strong magnetic field l If you need to lean the interactive whiteboard against a wall before you mount it make sure that it remains in an upright ...

Page 6: ...hang from or suspend objects from the projector boom Climbing on the interactive whiteboard or projector boom could result in personal injury or product damage l To prevent injury or product and property damage use only the mounting hardware supplied with your SMART Board 800 series interactive whiteboard when you install your product on drywall The mounting hardware provided with other interactiv...

Page 7: ...rements l Don t pour or spray liquids directly onto your interactive whiteboard the projector or any of its sub components Dust l Intended for use in office and classroom environments Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation Periodic cleaning is required in areas with heavier dust See Cleaning the projector on page 35 for information on cl...

Page 8: ...eboard 2 SMART UF70 or SMART UF70w projector 3 Extended Control Panel ECP 4 Included accessories 4 Remote control 4 Pens 4 Eraser 4 VGA connection kit 5 SMART Board 480i6 interactive whiteboard system accessories 5 RCA connector pod 5 Chapter 2 Installing your interactive whiteboard system 7 Choosing a location 7 Choosing a height 8 Securing your interactive whiteboard system 9 Locking the pen tra...

Page 9: ...g the RCA connector pod 25 Appendix 4 Integrating other devices 27 Video format compatibility 27 Native video format 27 Video format compatibility 28 SMART UF70 projector 28 SMART UF70w projector 29 HD and SD signal format compatibility 31 SMART UF70 projector 31 SMART UF70w projector 31 Video system signal compatibility 32 SMART UF70 projector 32 SMART UF70w projector 32 Connecting peripheral sou...

Page 10: ...ssues 48 Resolving controller module issues 48 Resolving projector issues 49 Resolving projector errors 49 Resolving image issues 49 Loss of signal 49 Partial scrolling or incorrectly displayed image 50 Unstable or flickering image 50 Frozen image 51 Your image doesn t fit the interactive whiteboard 51 The image from your connected laptop computer isn t projected 51 Unaligned projected image 51 Re...

Page 11: ...NMP 62 Appendix B Remotely managing your system through an RS 232 serial interface 63 Connecting your room control system to the ECP 64 Serial interface settings 64 Projector programming commands 65 Projector power state controls 65 Command response definitions 65 Field definitions 66 Source Application Selection 66 Command response definitions 66 Field definitions 67 Video Control 68 Command resp...

Page 12: ...efinitions 85 Command response definitions 88 Field definitions 88 Command response definitions 90 Appendix C Remote control code definitions 93 Appendix D Hardware environmental compliance 95 Waste Electrical and Electronic Equipment and Battery regulations WEEE and Battery Directives 95 Batteries 95 Perchlorate material 95 Mercury 95 More information 95 Index 97 ...

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Page 14: ... Eraser 4 VGA connection kit 5 SMART Board 480i6 interactive whiteboard system accessories 5 RCA connector pod 5 Your SMART Board 480i6 interactive whiteboard system combines the following components l SMART Board 800 series interactive whiteboard l Wall mounted short throw SMART UF70 or SMART UF70w projector l Accessories and optional equipment This chapter describes the features of your interact...

Page 15: ...he same time and you can use an array of gestures within applications This projector also supports video and audio connections from a variety of devices including DVD Blu ray players VCRs document cameras and digital cameras and can project media from these sources onto the interactive screen When you use SMART software with your SMART Board 480i6 interactive whiteboard system you can write or dra...

Page 16: ... with SMART Board interactive whiteboards and a sturdy support system suitable for many different environments Other features of your projector system include l A wall mounted high offset projector engine that uses DLP technology by Texas Instruments providing BrilliantColor performance and Gamma 2 2 correction with SMART Presentation Bright Room Dark Room sRGB and User modes l PAL PAL N PAL M SEC...

Page 17: ...ctive whiteboard system Remote control The remote control enables you to control the system and set up your projector Use the remote control to access menu options system information and input selection options Pens There are two pens included with your interactive whiteboard Pick up a pen and press one of the four colour buttons on the pen tray black red green or blue to select the colour of digi...

Page 18: ...sories The following accessory is included with SMART Board 480i6 interactive whiteboard systems RCA connector pod The RCA connector pod includes two RCA jacks for dual channel audio input and one for composite video input You can use the RCA connector pod to connect DVD Blu ray players and similar devices see Using the RCA connector pod on page 25 You can add a variety of accessories to your inte...

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Page 20: ...b 170TBA to install your interactive whiteboard system This chapter provides additional considerations and details for installing your interactive whiteboard system Choosing a location Choose a location for your interactive whiteboard system that s far from bright light sources such as windows and strong overhead lighting Bright light sources can cause distracting shadows on your interactive white...

Page 21: ...are and brackets supplied with your SMART Board 800 series interactive whiteboard instead To help ensure that your interactive whiteboard is mounted correctly make sure that the colours of the wall mount hanger on the back of the interactive whiteboard and the wall mount bracket are the same Choosing a height SMART includes a mounting template with each interactive whiteboard system If you lose th...

Page 22: ...rttech com kb 170499 Routing the cables When connecting cables from your SMART UF70 projector to your interactive whiteboard system make sure that all cables pass along the top of the interactive whiteboard wall mounting bracket and then down the side of the interactive whiteboard When connecting cables from a SMART UF70w projector to the interactive whiteboard make sure that all cables pass betwe...

Page 23: ...laborative learning software on the computer connected to your interactive whiteboard system to access all of its features Download SMART software from smarttech com software These webpages list the minimum hardware requirements for each software version If SMART software is already installed on your computer take this opportunity to upgrade your software to ensure compatibility ...

Page 24: ...l Panel ECP 23 Using the RCA connector pod 25 This chapter describes the basic operation of your interactive whiteboard system and explains how to set up your remote control retrieve system information access the projector s image adjustment options and integrate your interactive whiteboard system with peripheral devices Using your projector This section explains how to use your projector and its ...

Page 25: ...arge the battery or expose it to fire or high temperatures o Avoid eye and skin contact with the battery if it has a leak l Dispose of the exhausted battery and product components in accordance with applicable regulations To replace the remote control battery 1 Hold down the side release on the left side of the battery holder and pull the battery holder completely out of the remote control 2 Remov...

Page 26: ... and the associated USB input source on the ECP 2 Menu Show or hide the projector menus 3 Left Right Up and Down arrows Change the menu selections and adjustments 4 Hide Freeze hide or display the image l Press once to freeze the image For example you can display a question on the screen whilst you check your email l Press again to hide the image that is to display a black screen l Press again to ...

Page 27: ...ss Adjusts projector brightness from 0 to 100 The default is 50 Contrast Adjusts the difference between the lightest and darkest parts of the image from 0 to 100 The default is 50 Frequency Adjusts the display data frequency of the projected image from 5 to 5 to match the frequency of your computer s graphics card The default is 0 This setting applies to VGA inputs only Tracking Synchronises your ...

Page 28: ...default is 10 Degamma Adjusts the colour performance of the display from 1 to 3 The default is 2 Colour Adjusts the Red Green Blue Cyan Magenta and Yellow colours on the projector from 0 to 100 to provide custom colour and luminance output Each colour has a default value of 100 Adjustments to the colour settings register under the User mode Audio menu Volume Mute Mutes the projector s audio output...

Page 29: ... the zoom to the centre of the image in or out from 0 to 30 The default is 0 Zooming in cuts off the outer edges of the source video Keystone Adjustment to the size of the top and bottom edge Ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the image relative to your interactive whiteboard USB 1 source Enables touch for the selected v...

Page 30: ...ype of startup screen SMART Capture User Startup Screen Preview Startup Screen or Image Alignment Screen This screen displays when the projector lamp is starting and a video source signal isn t displayed SMART displays the default SMART logo on a blue background Capture User Startup Screen closes the on screen display menu and captures the entire projected image The captured image is displayed the...

Page 31: ... a network interface on page 55 Subnet Mask Displays the projector s subnet mask number in values between 0 0 0 0 and 255 255 255 255 Gateway Displays the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 DNS Displays the projector s primary domain name server DNS IP address in values between 0 0 0 0 and 255 255 255 255 MAC Address Displays the projector s MAC addre...

Page 32: ...hinese Simplified Chinese Traditional Czech Danish Dutch Finnish French German Greek Italian Japanese Korean Norwegian Polish Portuguese Brazil Portuguese Portugal Russian Spanish and Swedish Information menu Lamp Hours Displays the current number of lamp usage hours from 0 to 4000 hours from when it was last reset Always reset the lamp hours after you replace a lamp because lamp service reminders...

Page 33: ...setting this setting is unable to display the projector s network communications processor firmware version and displays 0 0 0 0 instead Model Number Displays the projector s model number Serial Number Displays the projector s serial number Focusing the image Use the focus lever located on the projector lens to focus the projected image To focus the image Rotate the focus ring clockwise or anti cl...

Page 34: ... projected image increases or decreases in size especially at the bottom of the projected image l When adjusting keystone tilt ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the image relative to your interactive whiteboard l When you move the projector forward or backward on the boom to make the image larger or smaller you might ne...

Page 35: ... with primary and secondary computers 9 Left and right RCA audio input through RCA connector pod 10 3 5mm phone jack audio output Speakers not included 11 3 5 mm phone jack microphone Microphone not included 12 RJ45 Network for webpage management and SNMP access 13 DB9 RS 232F ECP cable harness 14 USB B Computer for service access only N O T E S l To connect your interactive whiteboard see the SMA...

Page 36: ...your interactive whiteboard system Using the Extended Control Panel ECP The ECP gives you control of the basic operations of your interactive whiteboard system Press the Power button on the ECP or remote control to put the projector system into Standby mode or turn it on Press the Input button on the ECP or remote control to switch sources on the projector I M P O R T A N T l Keep your remote cont...

Page 37: ...onnects to ECP cable harness 7 4 pin connector for optional room control N O T E Use an 800 series control cable Part No SBX8 CTRL to convert the 4 pin connector to a DB9F RS 232 connector for use with a third party room control system You can purchase an SBX8 series control cable from your local SMART reseller T I P If your computer has an HDMI output you can connect a USB cable from your compute...

Page 38: ... pod enables you to connect DVD Blu ray players and similar devices The following diagram and table describe the components of the RCA connector pod Number Function 1 RCA composite video input jack for peripheral devices such as a DVD Blu ray player 2 RCA audio jack right input 3 RCA audio jack left input ...

Page 39: ......

Page 40: ...grating your SMART Board 480i6 interactive whiteboard system with peripheral devices Video format compatibility Your projector has a native video format and various video format compatibility modes You can change image appearances for certain formats and compatibilities Native video format The following table lists the native VESA RGB video formats for the projector Projector Resolution Mode Aspec...

Page 41: ...4 3 56 25 Full screen 800 600 SVGA 60 4 3 60 317 Full screen 800 600 SVGA 72 4 3 72 188 Full screen 800 600 SVGA 75 4 3 75 Full screen 800 600 SVGA 85 4 3 85 061 Full screen 832 624 MAC 16 4 3 74 55 Full screen 1024 768 XGA 60 4 3 60 004 Full screen 1024 768 XGA 70 4 3 70 069 Full screen 1024 768 XGA 75 4 3 75 029 Full screen 1024 768 XGA 85 4 3 84 997 Full screen 1024 768 MAC 19 4 3 74 7 Full scr...

Page 42: ...00 VGA 75 4 3 75 Pillarbox Pillarbox 800 600 VGA 85 4 3 85 008 Pillarbox Pillarbox 800 600 SVGA 56 4 3 56 25 Pillarbox Pillarbox 800 600 SVGA 60 4 3 60 317 Pillarbox Pillarbox 800 600 SVGA 72 4 3 72 188 Pillarbox Pillarbox 800 600 SVGA 75 4 3 75 Pillarbox Pillarbox 800 600 SVGA 85 4 3 85 061 Pillarbox Pillarbox 832 624 MAC 16 4 3 74 55 Pillarbox Pillarbox 1024 768 XGA 60 4 3 60 004 Pillarbox Pilla...

Page 43: ...Aspect ratio Refresh rate Hz Match Input appearance 16 10 aspect ratio mode Match Input appearance 16 9 aspect ratio mode 1280 1024 SXGA3 75 5 4 75 025 Pillarbox Pillarbox 1600 1200 SXGA 4 3 59 978 Pillarbox Pillarbox 1600 1200 UXGA_60 4 3 60 Pillarbox Pillarbox ...

Page 44: ... format Aspect ratio Horizontal frequency kHz Vertical frequency Hz Match Input appearance 16 10 aspect ratio mode Match Input appearance 16 9 aspect ratio mode 480i 525i 4 3 15 73 59 94 Pillarbox Pillarbox 480p 525p 4 3 31 47 59 94 Pillarbox Pillarbox 576i 625i 5 4 15 63 50 Pillarbox Pillarbox 576p 625p 5 4 31 25 50 Pillarbox Pillarbox 720p 750p 16 9 45 59 94 Letterbox Full screen 720p 750p 16 9 ...

Page 45: ...dges of the screen The Match Input command might deliver video modes with black bands along the top and bottom edges of the screen depending on the input resolution SMART UF70 projector Video mode Aspect ratio Horizontal frequency kHz Vertical frequency Hz Colour signal MHz NTSC 4 3 15 73 29 96 3 58 PAL 4 3 15 62 25 4 43 SECAM 4 3 15 62 25 4 25 fob 4 06 for SMART UF70w projector Video mode Aspect ...

Page 46: ...m phone connector included with the speakers l The composite video connector and associated dual channel audio inputs on the projector and optional RCA connector pod are for input only These RCA jacks don t provide an output signal To connect a laptop to a SMART Board 480i6 interactive whiteboard system 1 Connect a USB cable from the laptop computer to the ECP 2 Connect a VGA cable from the laptop...

Page 47: ......

Page 48: ...user s guide smarttech com kb 144817 Cleaning the projector W A R N I N G Cleaning a wall mounted projector can result in a fall or injury Use caution when climbing a ladder and consider removing the projector from its wall mounting bracket to clean it C A U T I O N l Never touch the mirror with your hands or a brush and do not scrub the surface of the mirror with the supplied cleaning cloth Inste...

Page 49: ...lows bulb or air blower bulb commonly found in audio visual supply stores to blow off dust Never touch the mirror with your bare hands or a brush l If wiping the mirror is unavoidable wear protective gloves and gather the cleaning cloth into a ball Gently run the cleaning cloth across the mirror as you would a feather duster Don t apply any pressure to the lens or mirror When cleaning the projecto...

Page 50: ...s throughout the projector l If the lamp shatters or bursts leave and then ventilate the area Next do the following o Avoid touching the glass fragments because they can cause injury o Wash your hands thoroughly if you have come into contact with lamp debris o Thoroughly clean the area around the projector and discard any edible items placed in that area because they could be contaminated o Call y...

Page 51: ...ent parts o Never replace the lamp module with a previously used lamp module o Always handle the fragile lamp assembly with care to prevent premature lamp failure or exposure to mercury Use gloves when touching the lamp module Do not touch the lamp with your fingers o Recycle or dispose of the lamp module as hazardous waste in accordance with local regulations You need a Phillips No 2 screwdriver ...

Page 52: ...emove the new lamp module from its packaging 2 Carefully place the lamp module into the projector and gently press the power end of the lamp module against the projector to ensure that the power plug makes contact with the projector s power port A B N O T E You should be able to place the lamp module into the projector easily without applying much force 3 Use the Phillips screwdriver to secure the...

Page 53: ...d reset the lamp hours To prevent accidental errors only a system administrator should perform this procedure N O T E Always reset the lamp hours after you replace the lamp because lamp service reminders are based on the current hours of use To reset the lamp hours 1 Using the remote control press the following buttons quickly to access the service menu Down Up Up Left Up C A U T I O N Do not adju...

Page 54: ...C H A P T E R 5 Maintaining your interactive whiteboard system 41 3 Press the Menu button on the remote control The SMART UF 70 Settings menu appears 4 Select to confirm that Lamp Hour is reset to zero ...

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Page 56: ... issues 49 Resolving projector errors 49 Resolving image issues 49 Loss of signal 49 Partial scrolling or incorrectly displayed image 50 Unstable or flickering image 50 Frozen image 51 Your image doesn t fit the interactive whiteboard 51 The image from your connected laptop computer isn t projected 51 Unaligned projected image 51 Resolving audio issues 52 Resolving network communication issues 53 ...

Page 57: ...act SMART Support or your authorised SMART reseller for assistance you need to do the following l Locate your interactive whiteboard system s status lights l Locate your interactive whiteboard system s serial numbers Locating status lights Your interactive whiteboard system consists of several components which have their own status lights l Your interactive whiteboard s Ready light is located on t...

Page 58: ... smarttech com kb 144817 The SMART UF70 or SMART UF70w projector serial number is located on the top of the projector T I P You can also access the projector s serial number through the on screen menu For more information see Adjusting projector settings on page 14 The ECP has its own serial number which is different from the interactive whiteboard serial number The ECP serial number is located on...

Page 59: ...rocess takes longer than 10 seconds see Resolving controller module issues on page 48 Solid green Off Solid green Flashing amber N A N A The interactive whiteboard s controller module is ready to receive a firmware update or is applying a firmware update If the Ready light flashes amber but no firmware update appears on the screen see Resolving controller module issues on page 48 Error statuses So...

Page 60: ...d issues This section includes information on resolving issues with your interactive whiteboard For information not covered in this section see the SMART Board 800 series interactive whiteboard user s guide smarttech com kb 144817 Resolving operation issues l Confirm that the camera system cable is connected to the back of the pen tray l Perform the calibration procedure documented in the SMART Bo...

Page 61: ...puter to the interactive whiteboard system including any USB hubs and extension cables N O T E S o If you re using the CAT 5 USB extender see Troubleshooting tips for the CAT 5 USB extender for SMART Board 800 series interactive whiteboards smarttech com kb 147499 o Computers connected to the ECP override computers connected to the CAT 5 USB extender If you connect two computers to the ECP any com...

Page 62: ...tor s support video modes or the signal is being switched to a different device or input the projector doesn t show a source signal and instead displays the SMART logo on a blue screen To resolve signal loss issues 1 Wait approximately 45 seconds for the image to synchronise Some video signals require a longer synchronisation period cycling back through inputs to the one that you want also helps i...

Page 63: ...rate is 60 Hz To resolve a partial scrolling or incorrectly displayed image on your Mac computer 1 Select Apple Menu System Preferences The System Preferences dialogue box appears 2 Click Displays 3 Verify that your display resolution setting is 1280 800 WXGA 4 Verify that the screen refresh rate is 60 Hz Unstable or flickering image If the projector s image is unstable or flickering you could hav...

Page 64: ...tact your authorised SMART reseller Your image doesn t fit the interactive whiteboard If you re using a SMART UF70w projector with a wide screen interactive whiteboard verify that you re using the correct aspect ratio mode for the interactive whiteboard Interactive whiteboard Aspect ratio mode SMART Board 885 interactive whiteboard 16 10 You can set the aspect ratio mode using the Native DLP Resol...

Page 65: ...or in the projector s connection panel such as the SMART SBA L projection audio system smarttech com kb 142552 If no sound is coming from your external audio system perform the following procedure N O T E You might need to configure your computer to pass audio through HDMI if it isn t configured automatically To resolve audio issues 1 Ensure that the speakers or audio system s cables are properly ...

Page 66: ...select theNetwork Settings menu to check the IP address See Adjusting projector settings on page 14 for a description of the IP address field Enter this IP address into your browser or SNMP agent 4 If you still don t have network access contact your network administrator If your administrator is unable to resolve the issue contact your authorised SMART reseller Resolving ECP issues If the ECP isn ...

Page 67: ...r settings 1 Using the remote control press the following buttons quickly to access the service menu Down Up Up Left Up 2 Scroll to Factory Resetand then pressEnter on the remote control 3 Scroll to Exitand then pressEnter on the remote control to exit the projector service menu Transporting your interactive whiteboard system Save your original SMART Board interactive whiteboard packaging so that ...

Page 68: ...pter includes detailed instructions on how to remotely manage your SMART Board 480i6 interactive whiteboard system settings through a network interface Webpage management You can access advanced setup features via the projector s webpage This webpage enables you to manage the projector from a remote location using any computer connected to your intranet N O T E To access the webpage your browser m...

Page 69: ... Home menu page displays basic projector information and enables you to select the on screen display language N O T E You can view basic projector information but you re unable to change it with the exception of the on screen display language from the Home menu page Submenu setting Description Language Displays language options Projector Information Displays current projector information Control p...

Page 70: ...ness from 0 to 100 Contrast Adjusts the difference between the lightest and darkest parts of the image from 0 to 100 Frequency Adjusts the display data frequency of the projected image from 5 to 5 to match the frequency of your computer s graphics card Tracking Synchronises your projector s display timing with your computer s graphics card from 0 to 31 Sharpness Adjusts the projected image s sharp...

Page 71: ...r down from 5 to 5 relative to the projected image N O T E This is useful in situations where the source video is cut off Aspect Ratio Adjusts the image output to Fill Screen Match Input or 16 9 l Fill Screen produces an image that fills the entire screen by stretching and scaling l Match Input matches the projector s aspect ratio to the input s aspect ratio As a result black bands might appear al...

Page 72: ...VGA 2 input Composite Assigns an alternative name to your Composite video input which appears when you select the Composite video input HDMI Assigns an alternative name to your HDMI input which appears when you select the HDMI input Emergency Alert Turns the on screen alert broadcast message on or off When enabled this message displays over the current projected image Alarm Message Alert Message D...

Page 73: ...ateway Displays or allows you to set the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 DNS Displays or allows you to set the projector s IP address for your network s primary domain name server in values between 0 0 0 0 and 255 255 255 255 Group Name Displays or allows you to set the projector s workgroup name maximum 12 characters Projector Name Displays or all...

Page 74: ...llows you to set the email address of the email alert copy to recipient From Displays or allows you to set the email address of the user who sends the email alert Subject Displays or allows you to set the email alert subject Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol SMTP server that you use on your network Username Displays or allows you to set the SMTP s...

Page 75: ...ault password value is four numbers for example 1234 l The maximum allowable password length is four numbers or letters l If you forget the projector password refer to Accessing the service menu on page 53 to set the projector setting to factory defaults Simple Network Management Protocol SNMP Your projector supports a list of SNMP commands as described in the management information base MIB file ...

Page 76: ... Command response definitions 68 Field definitions 69 Audio Control 73 Command response definitions 73 Field definitions 74 Command response definitions 76 Field definitions 76 Command response definitions 78 Field definitions 80 Command response definitions 85 Field Definitions 85 Command response definitions 88 Field definitions 88 Command response definitions 90 This appendix includes detailed ...

Page 77: ...gs can t be configured You must configure your computer s serial communication program such as Microsoft HyperTerminal or your room control system s serial communication settings with the following values Setting Value Data Rate 19 2 kbps Data Bits 8 Parity None Stop Bits 1 Flow Control None N O T E S l Asynchronous mode is disabled by default in the projector l All commands should be in ASCII for...

Page 78: ...3 4 Type commands to configure your settings N O T E S o To see a list of commands available in the current operating mode type and then press ENTER o If you re using a terminal emulation program turn on your program s local echo setting to see characters as you type them Projector programming commands This section documents the projector programming commands and responses Projector power state co...

Page 79: ...ronous response should indicate that the projector has returned to the on state When powered down this command should be accepted but will not do anything except return the power state powerstate l powering l on l cooling l confirm off l idle The device s current power state Different devices have different potential power states These power states should match the power states found in the UF70 a...

Page 80: ...osite HDMI1 Returns a comma separated list of the available inputs on the projector The strings returned in this command must match the strings used for the input selection from OSD VGA1 and HDMI1 are local at projector VGA2 and HDMI2 are at UCP The maximum could be 10 inputs in the current list max 14 reserved current usb1source l VGA1 l HDMI1 l Disabled Current value that the USB1 switch will be...

Page 81: ...orrectly A change should be made to ensure that videofreeze and videomute are mutually exclusive Command response definitions Command Response Responds when powered off set displaymode target displaymode current no get displaymode displaymode current no set brightness target brightness current no get brightness brightness current no set contrast target contrast current no get contrast contrast cur...

Page 82: ... degamma current no get degamma degamma current no set red target red current no get red red current no set green target green current no get green green current no set blue target blue current no get blue blue current no set cyan target cyan current no get cyan cyan current no set magenta target magenta current no get magenta magenta current no set yellow target yellow current no get yellow yello...

Page 83: ...value current brightness l 0 100 The device s current brightness target contrast l val l val l 0 100 Specifying or will cause contrast to be incremented or decremented from its current value Specifying a numerical value within the possible range causes contrast to be set directly to that value current contrast l 0 100 The device s current contrast target frequency l val l val l 5 5 The ranges must...

Page 84: ...D ranges Values depend upon the source current vposition l 5 5 The ranges must match the OSD ranges target whitepeaking l val l val l 0 10 The ranges must match the OSD ranges current whitepeaking l 0 10 The ranges must match the OSD ranges target degamma l val l val l 0 3 The ranges must match the OSD ranges current degamma l 0 3 The ranges must match the OSD ranges target red l val l val l 0 100...

Page 85: ... Video Freeze on off current videofreeze l on l off Video Freeze on off current displayhide l normal l frozen l muted Matches the 3 states of the hide button on the IR remote controller target displayhide l normal l frozen l muted l next Allows for setting of the mode directly or to move from one state to the next sequentially The above commands can be used to set the property to an absolute value...

Page 86: ...dio Control Audio output related controls The range of values used for these commands should match the range displayed visually on the OSD Command response definitions Command Response Powered off set volume target volume current no get volume volume current no set mute target mute current no get mute mute current no set volumecontrol target volumecontrol current no get volumecontrol volumecontrol...

Page 87: ...e that 20 should map to 0 and 20 should map to 40 target mute l on l off Specifies whether mute is enabled or disabled current mute l on l off Current state of the mute current volumecontrol l on l off Current state of the volume control target volumecontrol l on l off Specifies whether volume control is enabled or disabled target cc l cc1 l cc2 l off Closed captioning states current cc l cc1 l cc...

Page 88: ...A P P E N D I X B Remotely managing your system through an RS 232 serial interface 75 volume 0 set volume 10 volume 10 set volume 5 volume 5 set volume 15 volume 20 ...

Page 89: ...et ipaddr target ipaddr current yes get ipaddr ipaddr current yes set subnetmask target subnetmask current yes get subnetmask subnetmask current yes set gateway target gateway current yes get gateway gateway current yes set primarydns target primarydns current yes get primarydns primarydns current yes get macaddr macaddr MAC address yes Field definitions Field Possible Values Description current n...

Page 90: ...P Networking target dhcp l on l off Enable Disable for DHCP Networking current ipaddr l Current IP address static or dhcp assigned target ipaddr l Set to static IP Address current subnetmask l Current Subnet Mask target subnetmask l Current Subnet Mask current gateway l Current gateway target gateway l Current gateway current primarydns l Current primary dns target primarydns l Current primary dns...

Page 91: ...hbrightness target highbrightness current no get highbrightness highbrightness current no set autopoweroff target autopoweroff current no get autopoweroff set zoom target autopoweroff current no set zoom target zoom current no get zoom zoom current no set projectorid target projectorid current no get projectorid projectorid current no set aspectratio target aspectratio current no get aspectratio a...

Page 92: ...rnet fwvernet current yes get fwvermpu fwvermpu current yes get serialnum serialnum current yes get fwverecp fwverecp current yes set language target language current no get language language current no set groupname target groupname current no get groupname groupname current no set projectorname target projectorname current no get projectorname projectorname current no set locationinfo target loc...

Page 93: ...t emergencyalert current no get emergencyalert emergencyalert current no get signaldetected signaldetected current yes The response varies depending on the power mode Field definitions Field Possible Values Description target autosignal l on l off The ranges must match the OSD ranges current autosignal l on l off The ranges must match the OSD ranges target lampreminder l on l off The ranges must m...

Page 94: ...torid l 0 999 The ranges must match the OSD ranges target aspectratio l fill l match l 16 9 The ranges must match the OSD ranges Fill No matter what the input the image is stretched scaled etc to produce an image that matches the DMD device So 16 9 in 4 3 out for the XGA projector and 16 9 in 16 10 out for the WXGA Match The signal is scaled such that the input aspect ration is what is displayed S...

Page 95: ...ent lamp hour usage target lamphrs l 0 Clear the current lamp hour usage Zero is the only valid value to be written current resolution l 800x600 l 1024x768 l l no signal Current resolution of the input Current resolution of the input If no signal is detected resolution no signal should be returned native aspect ratio l 4 3 for UF70 16 10 for UF70w Native aspect ratio kind of hardware settings DLP ...

Page 96: ...nese l Korean l Dutch l Polish l Swedish l Portuguese Portugal l Russian l Hindi l Portuguese Brazil Must match the OSD setting target language l above Must match the OSD setting target groupname l User String current groupname l User String target projectorname l User String current projectorname l User String target locationinfo l User String current locationinfo l User String target contactinfo...

Page 97: ...e VGA Out and Network Enable to current emergencyalertmsg l User String Emergency Alert Message target emergencyalertmsg l User String Emergency Alert Message current emergencyalert l on l off To display the alert message set this value to on To clear it set it to off target emergencyalertmsg l on l off If the message is being displayed return on current signaldetected l true l false If a signal i...

Page 98: ...orwheelidx target colorwheelidx current no get colorwheelidx colorwheelidx current no get failurelog failurelog current yes get error Error current yes set factoryreset target factoryreset current yes set highspeedfan target highspeedfan current no get highspeedfan highspeedfan current no set statereporting target statereporting current yes get statereporting statereporting current yes get powerov...

Page 99: ...l lamperror l colorwheelbreak l lampignite l lampoverheat l lampdriver l lampoverhours Current error state that the projector is in The modes are projector dependent Current error Provide the details of the specific error is the number recorded in the log It ranges from 1 to 5 1 indicates the most recent error and 5 indicates the oldest error The details include the failure reason system hours lam...

Page 100: ...rting value desired current poweroverride l on l off Power override forces the projector to remain in the ON state when the command is received This command is NOT persistent and does not get stored to non volatile memory cleared on power cycle When this mode is enabled the power button on the remote and the ECP must not turn off the projector This command must also be added to the service menu so...

Page 101: ...mpvoltage current no get temperature temperature current no set temperaturereport target temperaturereport current no set downloadlampdriver target downloadlampdriver current no clearfailurelog no set burnin no dwscaler 7537 no Field definitions Field Possible Values Description target dbmsg l on l off Turn on off debug message current vgacalibration l To get the status of ADC calibration while po...

Page 102: ...rget temperaturereport l on l off Whilst setting to on whilst high speed fan mode turn on will send out system temperature each 5 seconds target downloadlampdriver l done Auto program waveform while standby clearfailurelog l done Clear all failure log for production burn in preparation dwscaler 7537 Enter DDP download mode ...

Page 103: ...acy control interfaces Command response definitions Command Execute command Behaviour set input VGA1 set input VGA1 switch to VGA1 port set input HDMI set input NEXT switch to next physical port set input Composite set input NEXT switch to next physical port set input S video set input NEXT switch to next physical port set input VGA2 set input NEXT switch to next physical port ...

Page 104: ...face 91 Unknown command If an unknown command is received the projector must identify this to the user This is accomplished by sending the following response back to the user Please note that there is a space between Invalid and cmd dummycommand 2134 invalid cmd dummycommand 2134 ...

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Page 106: ...ode Byte 1 Byte 2 Byte 3 Byte 4 Input F1 8B CA 14 EB Power F1 8B CA 12 ED Menu F1 8B CA 1B E4 Up F1 8B CA 40 BF Left F1 8B CA 42 BD Enter F1 8B CA 13 EC Right F1 8B CA 43 BC Down F1 8B CA 41 BE Hide F1 8B CA 15 EA Volume up F1 8B CA 44 BB Mode F1 8B CA 45 BA Mute F1 8B CA 11 EE Volume down F1 8B CA 46 B9 ...

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Page 108: ... to the environment and to human health The crossed out wheelie bin symbol indicates that products should be disposed of via an appropriate recycling facility and not as normal waste Batteries Remote contains CR2025 battery Recycle or dispose of batteries properly Perchlorate material Contains perchlorate material Special handling may apply See dtsc ca gov hazardouswaste perchlorate Mercury The la...

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Page 110: ...ector 21 contact person 60 control panel 56 D DHCP 18 60 display modes 13 14 57 DNS 60 document cameras 33 drywall 8 dust iv DVDs 33 E ECP about 4 lights and status of 53 using 23 electrostatic discharge iv email alerts 61 emergency alerts 59 emissions iv engineering commands 88 environmental requirements iv eraser 4 F fans 59 flickering 50 focus 20 36 focusing 36 frozen image 51 H hardware enviro...

Page 111: ...aining 35 maintenance 35 mercury 95 module 37 mounting template 8 mute control 13 15 57 N native video formats 27 network 76 network communication 22 53 60 network information 76 O original packaging 54 P passwords 18 54 61 62 pen tray about 3 locking to the interactive whiteboard 9 pens 4 perchlorate material 95 peripheral sources 33 pillarboxing 28 31 power 22 24 56 65 projector about 3 adjustin...

Page 112: ... See interactive whiteboard SMART UF70 or UF70w projector See projector SMTP 61 SNMP 62 software 10 sound See audio startup screen 58 subnet mask 18 60 SVGA support 28 SXGA support 28 system information 78 T temperatures operating and storage iv transportation 54 trap destination address 61 troubleshooting 43 U UF70 or UF70w projector See projector Unaligned 51 USB drives 24 USB ports 22 24 59 usi...

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Page 115: ...SMART Technologies smarttech com support smarttech com contactsupport ...

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