SMART Board 7000R Pro Series Installation And Maintenance Manual Download | Manualshive

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Chapter 5

Troubleshooting

smarttech.com/kb/171538

57

TIPS

l

Scan the QR code on the label to view the SMART Board 7000R or 7000R Pro series interactive

display support pages on the SMART website.

l

You can also find the serial number in the iQ settings (see

Serial Number

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55
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Summary of Contents for 7000R Pro Series

Page 1: ...h com docfeedback 171538 SMART Board 7000R and 7000R Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SBID 7275R SBID 7286R SBID 7275R P SBID 7286R P SBID 7075R SBID 7086R SBID 7075R...

Page 2: ...s Pen ID smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft and Windows are either registered...

Page 3: ...of them l Do not move or mount the display by connecting rope or wire to its handles The display is heavy and failure of the rope wire or handle could lead to injury l Use only VESA approved mounts l...

Page 4: ...ENERGY STAR settings Federal Communication Commission interference statement FCC Supplier s Declaration of Conformity 47 CFR 2 1077 Compliance Information Unique Identifier IDR775 1 IDR786 1 IDRMOD1...

Page 5: ...tory Model IDR775 1 Regulatory Model IDR786 1 This device complies with ICES 003 of the Innovation Science and Economic Development Canada Rules Operation is subject to the following two conditions 1...

Page 6: ...nts IC tablies pour un environnement non contr l Cet quipement doit tre install et utilis avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps Le PEN peut tre utilis avec...

Page 7: ...her devices 29 Installing SMART software 29 Connecting room computers and guest laptops 30 Connecting a SMART OPS PC module 37 Connecting other devices 37 Connector diagrams 41 Chapter 4 Maintaining t...

Page 8: ...71 Configuring the computer s serial interface settings 72 Commands and responses 73 Power state commands 74 Input commands 76 Brightness commands 76 Freeze commands 76 Screen shade commands 77 Volume...

Page 9: ...Mounting hardware 14 Identifying your specific model 15 Accessories 15 SMART OPS PC module 16 Stands 16 USB extenders 16 More information 16 This chapter introduces the SMART Board 7000R and 7000R Pr...

Page 10: ...oration tool that you can use to achieve better outcomes The display includes an extensive set of features and components Touch You can do everything on the display that you can do at your computer op...

Page 11: ...led the iQ embedded computer provides one touch access to collaborative tools such as a whiteboard wireless screen sharing and a web browser There s no need for wires cables or manual software and fir...

Page 12: ...The two RJ45 jacks allow you to connect the display and an external device such as a computer to a Gigabit Ethernet network For more information see Connecting to a network on page 24 Room computers...

Page 13: ...n these displays see iQ experience on page 11 For this reason SMART doesn t recommend installing AM30 AM40 or AM50 appliances in these displays accessory slots Convenience panel The convenience panel...

Page 14: ...t light sensor The ambient light sensor is located in the top right corner of the display s frame The ambient light sensor detects the brightness of the room and adjusts the screen s brightness accord...

Page 15: ...Black 86 Yes SBID 7286R PW White 86 Yes SBID 7075R White 75 No SBID 7086R White 86 No SBID 7075R P Black 75 No SBID 7075R PW White 75 No SBID 7086R P Black 86 No SBID 7086R PW White 86 No Refer to the...

Page 16: ...o perform without removing the display from its mounting Stands If you want to move the display from place to place you can install it on a SMART mobile stand If you are installing the display on a wa...

Page 17: ...tand 24 Connecting to a network 24 Connecting power and turning on the display for the first time 25 Pairing pens with the display 27 About energy saving modes 27 SMART recommends that only trained in...

Page 18: ...ng to help orient the box during transportation Using transportation aides You can use the following aides to move the display l Cart l Furniture dolly l Mechanical lift Accommodating doorways hallway...

Page 19: ...If the display s glass shatters carefully clean up the area and have the display repaired or replaced WARNING For safety and to prevent further damage do not continue to install or use the display if...

Page 20: ...re are no nearby heat sources directed at the display such as a radiator or heat vent l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the display...

Page 21: ...off any lights shining directly on the display s screen Keep in mind that sunlight can come through windows at different angles at different times of the year Acoustics The room has good acoustics see...

Page 22: ...o transfer some of the weight from the wall to the floor see smarttech com accessories NOTE Refer to the display s specifications for its weight see More information on page 16 In some situations you...

Page 23: ...90 relative to the floor plus or minus 2 for tolerance and in landscape orientation SMART doesn t support mounting the display at other angles or in portrait orientation l Use the M8 bolts included w...

Page 24: ...onnection for downloading software and firmware updates and a number of the iQ apps including Browser and Screen Share require a network connection as well You can connect to a network using the Wi Fi...

Page 25: ...lable when Networked Standby is selected in Settings but not when Standby is selected You ll also need to work with your organization s network administrators to configure the network for the display...

Page 26: ...MPORTANT Install the OPS PC module before you turn the display on NOTE If a USB drive is connected to the display s service port do not remove the USB drive The USB drive contains an important firmwar...

Page 27: ...ens with the display and charges them for testing purposes IMPORTANT l Use only pens designed for SMART Board 7000R and 7000R Pro series interactive displays Pens for other SMART products including SM...

Page 28: ...energy saving mode for displays set to a location within the EU Elsewhere networked standby is the default energy saving mode You can select the display s energy saving mode in Settings System Setting...

Page 29: ...necting an external audio system 39 Connecting room control systems 40 Connector diagrams 41 Connector panel 41 Convenience panel 43 WARNING Ensure that any cables that cross the floor to the display...

Page 30: ...dditional licenses or subscriptions to SMART software to install on other computers The following software is also available but sold separately Software Description Licensing details SMART TeamWorks...

Page 31: ...e Touch 1 USB Type B receptacle and HDMI 3 and VGA share the Touch 2 USB Type B receptacle see Sharing USB Type B receptacles on page 37 l You can charge devices connected to the USB Type C receptacle...

Page 32: ...l HDMI 1 Connector Standard Connection type Cable HDMI 1 HDMI 2 0 Video audio HDMI Touch 1 USB Type B Up to USB 3 0 Touch USB 2 0 USB 3 0 l HDMI 2 Connector Standard Connection type Cable HDMI 2 HDMI...

Page 33: ...I 3 Connector Standard Connection type Cable HDMI 3 HDMI 2 0 Video audio HDMI Touch 2 USB Type B Up to USB 3 0 Touch USB 2 0 USB 3 0 l HDMI 4 Connector Standard Connection type Cable HDMI 4 HDMI 2 0 V...

Page 34: ...A Connector Standard Connection type Cable VGA VGA Video VGA Audio In Stereo 3 5 mm Stereo 3 5 mm Audio Stereo 3 5 mm Touch 2 USB Type B Up to USB 3 0 Touch USB 2 0 USB 3 0 Viewing a connected compute...

Page 35: ...in Sleep mode o A thumbnail showing a preview screen indicates an active device is connected to an input TIP If iQ is disabled and you want a computer s input to appear whenever you wake up the displ...

Page 36: ...installations that use directly connected video and USB cables AC powered extenders or USB extenders purchased from SMART You might be able to use higher grade cables that are longer than specified If...

Page 37: ...d to HDMI 2 you must disconnect the USB cable from the room computer and connect it to the guest laptop when you want to switch to the guest laptop s input Connecting a SMART OPS PC module If your org...

Page 38: ...and use the devices with the iQ experience connected computers and devices installed in the accessory slot such as the SMART OPS PC module The following table shows which USB 3 0 Type A receptacles yo...

Page 39: ...panel pictured The external display will show the same image This is useful when you re using the display in an auditorium or other large space where it would be beneficial to have a second display Yo...

Page 40: ...output device to any of the display s USB Type A receptacles all the display s audio output will be routed through this audio output device rather than through the display s internal speakers or any...

Page 41: ...peripherals and other devices See Connecting USB drives peripherals and other devices on page 38 and USB cables and connectors 3 USB Type B Touch 1 input Use this touch input with the HDMI 1 or HDMI 2...

Page 42: ...3 5 mm in VGA input audio Use this audio input with the Touch 2 input See page 30 and Analog audio cables and connectors 10 S PDIF out Digital audio output See page 39 and Digital audio cables and con...

Page 43: ...o Notes 1 USB 3 0 Type A 2 Supported USB drives peripherals and other devices See Connecting USB drives peripherals and other devices on page 38 and USB cables and connectors 2 USB Type B HDMI 4 input...

Page 44: ...9 With proper maintenance the display will provide years of use Turning off turning on and resetting the display In most situations you can put the display to sleep when not using it following the ins...

Page 45: ...te control To reset the display Press and hold the Power button on the convenience panel or the remote control for 10 seconds The display resets Cleaning and maintaining hardware Checking the display...

Page 46: ...an also use a damp cloth with a drop of dish soap Maintaining ventilation The display requires proper ventilation Dust buildup in the ventilation holes compromises cooling and can lead to product fail...

Page 47: ...re IMPORTANT Use only pens designed for SMART Board 7000R and 7000R Pro series interactive displays Pens for other SMART products including SMART Board 7000 and 7000 Pro series interactive displays ar...

Page 48: ...transport the display See Moving the display to the installation site on page 17 Updating system software When an update to the system software or firmware is available the display downloads the updat...

Page 49: ...Home screen tap Settings 2 Scroll to Auto Update 3 Under Check for Updates Now tap Apply Update Now The display turns off and then turns back on The display then applies the update Updating system so...

Page 50: ...resolve a variety of common issues with the display If the symptoms you re encountering aren t covered below or the solutions to the symptoms don t work refer to the SMART knowledge base for additiona...

Page 51: ...and other infrared sources o Polished floors glass walls or other reflective surfaces l Be aware that the proximity sensors range is 16 5 m The screen is blank or there s a problem with the image on t...

Page 52: ...l Tap the Home button below the screen or press the Home button on the remote control to open the Home screen If it appears correctly the issue is with the video input l Take a photograph of the scree...

Page 53: ...ume on the external audio system and make sure the audio system isn t muted l Adjust the display s audio settings See Audio on page 65 l If you re using the integrated speakers set the volume for the...

Page 54: ...rning on and resetting the display on page 44 l Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers l Confirm with the installers that the computer is co...

Page 55: ...e Changing pen eraser and button settings You re experiencing other issues with the pens l Use only SMART Board 7000R or 7000R Pro series interactive display pens with the display Pens from other inte...

Page 56: ...n t working as expected See Troubleshooting SMART Ink SMART Product Drivers isn t working as expected See Troubleshooting SMART Product Drivers The SMART OPS PC module isn t working as expected Sympto...

Page 57: ...kb 171538 57 TIPS l Scan the QR code on the label to view the SMART Board 7000R or 7000R Pro series interactive display support pages on the SMART website l You can also find the serial number in the...

Page 58: ...ation l Some settings aren t available while you re signed in to your SMART Account Sign out of your SMART Account on the display to see all settings Network settings Option Values Function Notes User...

Page 59: ...dress N A Shows information about the network the display is connected to N A System SMART WOL Ethernet Wake on LAN On Off If enabled you can send a command to the display to wake it up to accept furt...

Page 60: ...led Application settings are not available Option Values Function Notes User or system setting Launcher Browser On Off Enables or disables Browser in the Apps Library N A User Input On Off Enables or...

Page 61: ...week Delete after 1 Month Delete manually Sets how SMART Whiteboards are saved N A System SMART kapp Mobile App Saving Whiteboards On Off Enables or disables the Capture function in the SMART kapp ap...

Page 62: ...ask users to enable Performance Logging to help diagnose issues Performance Logging is disabled by default System Auto disconnect from Wifi for Miracast On Off When enabled the display disconnects fr...

Page 63: ...ass storage devices On Off Enables or disables access to a USB drive N A System Advanced Options SMART Board with iQ On Off Enables or disables the iQ experience N A System Default input Inputs availa...

Page 64: ...This option is the default for displays in the EU For information about the display s energy saving modes see xref System Networked Standby Sleep N A If selected the display wakes up faster and can b...

Page 65: ...m Contrast 0 488 Sets the overall contrast of the image N A System Saturation 0 511 Sets the overall saturation of the image N A System Red 0 448 Sets the overall red of the image N A System Green 0 4...

Page 66: ...to the right to have all the audio from the right speaker System Bass 0 100 Sets the bass level N A System Treble 0 100 Sets the treble level N A System Date Time Automatic Date Time On Off Sets the d...

Page 67: ...o a USB key N A Copy diagnostic logs to a USB drive N A N A Submit Log file to SMART N A Send diagnostic logs to SMART N A N A Improve the Experience On Off Sends usage statistics and error reports to...

Page 68: ...See Locking down the Settings app for more information System Make passwords visible On Off Reveals characters when typing a password in an app or website N A System Install certificates N A Install...

Page 69: ...ich display updates the display receives N A System Check for Updates Now N A Checks for updates to the system software NOTE The display must be connected to the internet to check for system software...

Page 70: ...nfiguration N A Shows the display s iQ system configuration N A N A Firmware Details N A N A N A N A Pen tray firmware version N A Shows the display s pen tray firmware version N A N A Touch controlle...

Page 71: ...ds 77 Mute commands 77 Firmware version commands 77 Serial number commands 78 Part number commands 78 Asynchronous state reporting commands 78 Factory reset commands 78 Resolving issues with managing...

Page 72: ...he computer s serial interface settings Configure the computer s serial interface before sending commands to the display To configure the computer s serial interface 1 Turn on the display 2 Turn on th...

Page 73: ...ds l Commands aren t case sensitive and extra spacing is ignored l In many terminal applications on a computer you can use the BACKSPACE key when typing commands l Review each entry carefully before s...

Page 74: ...gnated number This example increases the volume by 5 set volume 5 volume 70 This example decreases the volume by 15 set volume 15 volume 55 Power state commands Get command Set command Response get po...

Page 75: ...l You send the set powerstate ready or set powerstate on command This power state is the default energy saving mode for displays set to a non EU location NOTE The EU uses networked standby to describe...

Page 76: ...llowing l hdmi1 l hdmi2 l hdmi3 l hdmi4 l vga1 l ops1 l usb1 l usbc l android l none Brightness commands Get command Set command Response get brightness set brightness Value Where Value is one of the...

Page 77: ...lume commands Get command Set command Response get volume set volume Value Where Value is one of the following l Value l Value l 0 100 volume Value Where Value is a number between 0 and 100 Mute comma...

Page 78: ...Value Where Value is the part number including the revision Asynchronous state reporting commands Get command Set command Response get statereporting set statereporting Value Where Value is one of the...

Page 79: ...display using RS 232 isn t working as expected l Make sure all the cable connections are secure l Restart the display and the remote management system See Turning off turning on and resetting the dis...

Page 80: ...that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular wast...

Page 81: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171538...

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