Chapter 5
Troubleshooting
55
Symptom
Troubleshooting steps
When you write on the screen, the ink
appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
OR
Ink colors change unexpectedly.
l
Restart the display.
See
Turning off, turning on, and resetting the display
l
Confirm with the installers that the computer is connected to the display with only a
single cable.
l
Make sure
SMART Product Drivers and SMART Ink
are installed and running on any
connected computers.
l
Use a known working pen from another display to check if the issue is being caused
by the pen.
l
Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared
audio devices, or move the display to another location in the room.
l
.
You change the width or color of a
pen’s digital ink, but the width and
color revert to the pen’s defaults
when you next pick up the pen from
its holder on the display.
l
Be aware that a pen’s color and thickness revert to the pen’s default values when you
place the pen back in its holder.
l
You can change the pen’s default color and thickness through SMART Product Drivers
(see
Changing pen, eraser, and button settings
).
You’re experiencing other issues with
the pens.
l
Use only SMART Board 7000R or 7000R Pro series interactive display pens with the
display. Pens from other interactive displays aren’t compatible.
l
Return the pen to its magnetic holder to calibrate it.
l
Make sure the pen’s pressure sensitive switch isn’t damaged or dirty.
l
If one pen isn’t working, make sure the pen is paired with the display and is fully
charged.
l
If all pens aren’t working, return the pens to their magnetic holders and restart the
display.
You can’t write or draw in Microsoft®
Office.
l
Make sure Microsoft Office 2013 or later is installed.
l
Reinstall or update
SMART Product Drivers and SMART Ink
.
The Wi-Fi module isn’t working as expected
Symptom
Troubleshooting steps
The Wi-Fi option in settings (see
page 58) randomly turns off and is
disabled until you restart the display.
l
Make sure the Wi-Fi module is installed in the slot indicated in the installation
instructions (
) and not connected to one of the USB Type-A
receptacles on the connector panel.
l
Test if the Wi-Fi module is damaged by replacing it with a working Wi-Fi module. (See
the service parts diagrams for the Wi-Fi module’s part number.)
iQ apps aren’t working as expected
Symptom
Troubleshooting steps
iQ apps aren’t working as expected.
See
