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SECTION 14: BRIEFING THE CUSTOMER
All instructions must be handed to the user for safekeeping.
Show the customer how to light and operate the fire.
After commissioning the appliance, the customer should be instructed on the safe use of the
appliance and the informed for the need of regular servicing.
Frequency of service depends on usage, but
MUST
be carried out at least once annually.
Cleaning of the fire may be achieved when the fire is cold using a damp cloth and mild
detergent on most surfaces, with the exception of the ceramic fuel bed.
A soft brush i.e. paint brush may be used to clean the ceramic fuel bed taken care not to use
excessive pressure.
Scratched and other superficial damage to the matt black paintwork of the appliance can be
covered with matching heatproof spray.
Use only the manufacturers’ recommended spray paint.
Paint only when the fire is OFF and cold. Always mask off the surrounding area to prevent
contamination with overspray.
Ventilate the room during the use of the spray. DO NOT attempt to spray paint the coals or
ceramics, or wash them in water.
Advise that the fire will emit a “newness” smell for a time after initial commissioning and that
extra ventilation may be needed during this time.
Advise that the fire is fitted with a spillage safety device (O.D.S.). If the fire shuts down, this
system may be in operation.
If spillage is suspected, SWITCH APPLIANCE OFF and call in the installer to investigate any
problems
.
