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6
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Troubleshooting
In the event of an UPS fault, shoot the trouble according to Table 6-1. If the fault still persists,
please contact the customer service center.
Table 6-1 UPS troubleshooting
PANTHER 1KR(XL)~3KR(XL)
Problem
Possible cause
solution
Display fault 4 buzzer long
Internal overheat
Ensure that the UPS is not overloaded and the
ventilation opening is not blocked and ambient
temperature is not too high. Wait for 10
minutes for the UPS to cool down before
turning it on again. If it does not work. please
contact the d
i
stributor or service center
Display fault 2 buzzer long
UPS short circuit
Turn off the UPS. Remove all loads. Ensure
that the loads are not failed or has no internal
short before turn on it again. If failed, please
contact the distributor or service center
Display fault 3 buzzer long
The UPS is overloaded
Check the load status and remove the
non-critical device
Over-charging
Display fault 14 buzzer
long
Protection
The charger of the UPS is defective. Please
contact the distributor or Service center
Display fault 8 buzzer long
Internal fault
Please contact the distributor or Service center
Display fault 13 buzzer
long
Fan of UPS is not
connected or fault
Please contact the distributor or Service center
Display fault 1 buzzer long
Internal fault
Please contact the distributor or Service center
The ON/OFF! button is
pressed to briefly
Press the ON/OFF! button persistently for more
than 1 second
The UPS is not connect
to battery or the battery
voltage is too low
Check the connection of the battery. Turn on
the UPS without load if the battery voltage is
low
The UPS cannot power on
after pressing the power on
key
Internal fault
Please contact the distributor or Service center
The battery has not
been fully charged
Keep the UPS connected to utility power
persistently for more than 10 hours to charge
the battery again
The UPS is overloaded
Check the load status and remove the
non-critical device
The battery discharge time
diminishes
Battery aged
Replace the batteries. Please contact the
distributor to obtain the replacement
components for batter
y
