Simpro Microstacker, User Manual

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User Manual // Simpro Microstacker
Original Instructions // English // v2.0 // August 2022 // Page
36
3. Damage caused or contributed to by misuse, abuse, accident, unauthorised repairs or
modifications, or failure to use the machine in accordance with instructions is specifically excluded.
4. Travelling time and mileage are specifically excluded from the Simpro warranty coverage. However
under certain circumstances Simpro at its discretion may contribute to these costs. Authorisation
must be obtained from Simpro prior to any such Warranty Claim. This does not prohibit an Agent
offering more extensive Warranty cover, outside of this Warranty, as negotiated between the Agent
and the End User.
7.4 End User claim procedure
1. Where a fault or breakdown appears to have occurred the End User should, if applicable, first
consult the Quick Troubleshooting Guide section of the User Manual provided with each machine, to
ascertain the cause of the fault and remedy if possible. This information may also be accessed on
the Simpro Support website:
http://support.simpro.world .
2. If the fault is not able to be remedied, the End User should contact the Agent who sold the machine,
and explain as fully as possible the fault, including all relevant factors such as:-
1. Did the fault occur suddenly or has it been giving trouble over some time?
2. Was the machine being used at the time?
3. Is the fault intermittent?
4. Are the battery fully charged?
5. If repair is urgent, and the Agent cannot be contacted, the End User may contact Simpro
direct.
7.5 Agent claim handling procedure
1. Upon receiving notification of a fault, the Service Agent should attempt to determine the cause and
a course of action before going to see the machine.
2. The Service Agent should contact Simpro for assistance in identifying the fault, if it is not apparent.
This step is important, so that if a site visit is necessary, the correct tools and spare Parts can be taken.
It is also important to establish whether there may have been any negligence, misuse or an accident
that contributed to or caused the fault.
3. Parts requiring replacement will be supplied by Simpro free of charge; in some cases, it may be
necessary to source Parts locally if needed urgently, but Simpro must authorize this if the cost of the
item exceeds $50.00 and is to be charged to Simpro.
4. If the fault is not a Minor Fault, the Agent must notify Simpro and receive authorization to proceed
before the repair work is done. Simpro will assist in every way possible, including discussing the
problem directly with the End User if necessary, to determine the best method of effecting the repair
in the shortest time possible.
5. Upon completion of the repair to an acceptable standard, the Agent shall complete the
Application For Warranty Consideration Form and include copies of any invoices for labour, and any
Parts supplied.
6. The cost of Warranty repairs is not to be deducted from any payments due to Simpro, unless Simpro
issues a credit note clearly stating the amount and which invoice it relates to.
7. Simpro undertakes to be reasonable in respect of all Warranty repairs undertaken by Agents, but
reserves the right to decline payment for:-
1. Work done or materials replaced that were not authorized in advance by Simpro.
2. Work not done to an acceptable standard.
3. Work taking an unduly long time, due (in part or in full) to the lack of knowledge or skill of
the serviceman or the Agent. The time allowed for repair work will be based on Simpro’s
assessment of what a reasonably skilled tradesman would take. Full Service Manuals are
available on request at any time from Simpro and all service visits should be conducted with
a Service Manual at hand.
This warranty shall be interpreted according to the laws of New Zealand and the parties agree to submit to
the jurisdiction of the Courts of New Zealand.