Simpro Microstacker, User Manual

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7. Warranty
7.1 Definitions
1. “Simpro” means Simpro Handling Equipment Limited, New Zealand Registered Company No.
1827916 .
2. “Agent” means a person or company authorized by Simpro to sell a Product.
3. “Service Agent” means a person or company authorized by Simpro to repair a Product.
4. “End User” means the firs t purchaser of a Product from a Sales Agent authorised by Simpro to sell the
Product.
5. “Warranty” means the commitment that Simpro has to guarantee the workmanship and
componentry to any End User of Products manufactured and sold by Simpro.
6. “Warranty Claim” means an application from an Agent to Simpro to be reimbursed for expenses
relating to repairs done to remedy a fault with a Simpro Product.
7. “Warranty Period” means the length of time that Simpro undertakes to guarantee a Product.
8. “Back to Base” means tha t the costs associated with the transporting of a Product between the
Service Agent and the End User is the End Users responsibility.
9. “Standard Products” means any Product displayed as a standard product on the Simpro website,
https://simpro.world/ .
10. “Part” and “Parts” refer to components of a Product.
11. “Minor Fault” means a fault or defect that requires less than one hour to rectify
12. “Instruction Handbook” means a document so titled that provides brief information and guidance
on the operation of the Product for commonly performed functions.
13. “Service Manual” means a document so titled that provides comprehensive information and
guidance for service, repairs and maintenance.
14. “Warranty Registration Process” means the process of an End User registering their product with
Simpro. This may be done using the web form here: https://simpro.world/support/warranty-
registration
15. “Application for Warranty Consideration Form” means the system used to file a Warranty Claim with
Simpro. This may be done using the web form here: https://simpro.world/support/warranty-claim .
7.2 Coverage
1. Simpro provides a 12 month Back to Base Warranty on all Standard Products unless alternative terms
have been agreed to in writing.
2. The Warranty terms and conditions on custom-built and non-standard machines are generally
specified on quotations, and placing an order implies acceptance of the Warranty terms. If no
specific Warranty details have been provided, the standard terms and conditions will apply.
3. The 12- month Warranty period shall be taken from the date the machine first leaves the Agent’s
premises, whether sold or just supplied for trial. The Agent shall keep accurate records of the date of
all machine trials, sales. etc.
4. Simpro will, at its option, repair or replace any items that fail or prove defective within the Warranty
period.
5. Simpro’s liability under the terms of this Warranty shall be limited to remedying any fault that occurs
on machines it has manufactured or supplied, and shall not cover any consequential loss or
damage.
6. The Warranty on battery is for 6 months only. Information on maximising the life of your battery may
be viewed here:
https://simpro.world/connect/blog/deep-cycle-battery-watts-it-all-about
7.3 Exclusions
1. Simpro will not recognise a Warranty Claim against a machine where payment to Simpro for that
machine is outstanding. If a Warranty Claim is made before payment is due, the full payment must
be made on the due date. The Warranty Claim, if accepted, will be credited at a later date.
2. Warranty Claims may not be recognized unless the Warranty Registration Process has been
completed. If not done at the time of sale, this should be done at the time of the Warranty Claim. If
warranty registration has not been completed, proof of purchase may be required.