18
TROUBLESHOOTING
TrOUBLESHOOTInG
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Symptoms
Possible Cause / Solutions
Burners have yellow
or yellow-tipped
flames
•
The combustion quality of burner flames needs to be determined visually.
- Use the illustrations below to determine if the burner flames are normal. If
burner flames look like A, call for service.
Normal burner flames should look like B or C, depending on the type of gas
used. With LP gas, some yellow tipping on outer cones is normal.
A–Yellow flames
Call for service
B-Yellow tips on
outer cones
Normal for LP gas
C-Soft blue flames
Normal for natural
gas
Burner flames are
very large or yellow
•
Improper air to gas ratio.
- If cooktop is connected to LP gas, contact the person who installed the range
or made the conversion.
Control knobs will not
turn
•
Knob is not pushed down
- To turn from OFF position, push the knob down and then turn.
Top burners do not
light or do not burn
evenly.
•
Plug on cooktop is not completely inserted in the electrical outlet.
- Make sure electrical plug is plugged into a live, properly grounded outlet.
•
Burner slots on the side of the burner may be clogged.
- Remove the burners and clean them. Check the electrode area for burned-on
food or grease. See the Care and Cleaning of the Cooktop section.
•
Improper burner assembly.
- Make sure the burner parts are installed correctly. See the Care and Cleaning
of the Cooktop section.
Summary of Contents for UPCG3054ST
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