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Sierra Wireless Clear Spot 4G+, User Manual

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Sierra Wireless Clear Spot 4G+ User Manual Download Page 23

Contents

Rev 1.0  Apr.10

23

Visiting the CLEAR Website   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Contacting Customer Service   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Online Help   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Frequently Asked Questions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   110

How Can I Tell I'm Connected to 3G/4G?  . . . . . . . . . . . . . . . . . . . . . . . 110

How Do I Connect to Wi-Fi?   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

What Do I Do if I Forgot the Wi-Fi Password?  . . . . . . . . . . . . . . . . . . . . 110

What Do I Do if I Forgot the Administrator Password?   . . . . . . . . . . . . . 111

How Do I Access My Corporate Network Through a VPN? . . . . . . . . . . 111

Are Terminal Sessions Supported?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   111

Extending Battery Life  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Device Location  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Improving Signal Strength  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Improving 3G Network Service   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Improving Wi-Fi Performance   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Security Tips   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Finding the MAC Address   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Finding the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   116

General tips  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

LCD Is Dark  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Insufficient Signal Strength   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Messages Displayed on the Device LCD . . . . . . . . . . . . . . . . . . . . . . . . 117

Cannot Connect to Wi-Fi  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Cannot Display the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Cannot Connect to the 3G/4G Network  . . . . . . . . . . . . . . . . . . . . . . . . . 120

Cannot Check for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Sounds are Enabled, but the Device Doesn't Generate Any Sounds   . . 120

Summary of Contents for Clear Spot 4G+

Page 1: ...Clear Spot 4G Personal Hotspot User Guide 2131352 Rev 1 0 ...

Page 2: ......

Page 3: ...erra Wireless modem MUST BE POWERED OFF When operating the Sierra Wireless modem can transmit signals that could interfere with various onboard systems Note Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open Sierra Wireless modems may be used at this time The driver or operator of any vehicle should not operate the Sierra Wireless modem whi...

Page 4: ...Software Foundation Inc 51 Franklin St Fifth Floor Boston MA 02110 1301 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free...

Page 5: ... of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modifi...

Page 6: ...ollective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms ...

Page 7: ...nsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distrib...

Page 8: ... For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANT...

Page 9: ...ICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 51 Franklin St Fifth Floor Boston MA 02110 1301 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this ...

Page 10: ...aining a copy of this software Iperf and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions Redistributions of source code must reta...

Page 11: ...N NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING ...

Page 12: ...TWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementat...

Page 13: ...MAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any...

Page 14: ...he authors of this software must not be used to endorse or promote products derived from this software without prior written permission 3 Redistributions of any form whatsoever must retain the following acknowl edgment This product includes software developed by Paul Mackerras paulus samba org THE AUTHORS OF THIS SOFTWARE DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED W...

Page 15: ...us samba org THE AUTHORS OF THIS SOFTWARE DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL THE AUTHORS BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT O...

Page 16: ...e copyright notice and this permission notice appear in all copies THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS AND COPYRIGHT HOLDERS AND THEIR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY ...

Page 17: ...rosoft Corporation Macintosh and Mac OS are trademarks of Apple Inc registered in the U S and other countries QUALCOMM is a registered trademark of QUALCOMM Incorporated Used under license Linux is the registered trademark of Linus Torvalds in the U S and other countries Wi Fi WPA and WPA2 are registered marks of the Wi Fi Alliance QUALCOMM is a registered trademark of QUALCOMM Incorporated Other ...

Page 18: ...Clear Spot 4G User Guide 18 2131352 Revision History Revision number Release date Changes 1 0 Apr 10 Initial release ...

Page 19: ...nnecting Through USB 30 Charging the Device 31 Using the AC Charger with USB Port 32 Charging Through a Computer 32 Power Button 33 Turning Your Device On 33 Turning Your Device Off 33 Using the Power Button to Determine the Device State 34 Controlling the Device Using the Power Button 34 LCD 35 Interpreting the LCD 35 Mute Switch 36 microSD Card Slot 36 Installing and Setting Up the Device 37 Set...

Page 20: ... Alerts 48 3G Activation Required 48 3G Network Update Available 49 SD Card Error 49 Software Update Available 50 Your Network Connection 51 Launching Your Network Connection 51 Sharing Your Connection 51 Ending Your Network Connection 51 Vertical Row of Icons and Text 52 Signal Information 53 Mobile Broadband Information and Settings 53 Alert Information 54 Wi Fi Users Information and Settings 55...

Page 21: ... Button 68 Restarting the Device 68 Settings 71 Power Settings 71 Battery and USB Power Settings 71 AC Power Settings 71 Configuring the LCD 71 Turning the LCD On or Off 71 Setting the LCD Timeout 72 Setting the LCD Brightness 72 Enabling and Disabling the LED 72 Sounds 73 Enabling and Disabling Sounds 73 Enabling and Disabling Sounds for Specific Events 73 Low Battery Alert 74 Critical Battery Le...

Page 22: ...n 91 3G Panel 92 Resetting the 3G 4G Configuration to Default Settings 92 Configuring the Router Tab 93 Basic Panel 93 LAN Panel 94 Port Forward Panel 98 Port Trigger Panel 100 DMZ Panel 102 Resetting the Software to Default Settings 103 Exporting and Importing Settings 105 Exporting Settings 105 Importing Settings 105 Logs 105 Logs Available 105 Connection History 106 System Events 106 Setting th...

Page 23: ...nal Sessions Supported 111 Tips 111 Extending Battery Life 111 Device Location 112 Improving Signal Strength 112 Improving 3G Network Service 112 Improving Wi Fi Performance 113 Security Tips 114 Finding the MAC Address 114 Finding the IP Address 115 Troubleshooting Tips 116 General tips 116 LCD Is Dark 116 Insufficient Signal Strength 116 Messages Displayed on the Device LCD 117 Cannot Connect to...

Page 24: ...ion and Regulatory Information 121 Technical Specifications 121 LED Operation 121 Radio Frequency and Electrical Specifications 121 Software Specifications 122 Environmental Specifications 123 Mechanical Specifications 123 Safety Information 123 Regulatory Notices 124 Index 125 ...

Page 25: ...ur device and use the browser interface to View the status of your device View and change the settings of your device and the browser interface It also describes your device its various connectors and buttons Your Device The Clear Spot 4G personal hotspot provides a simple way to use your 3G 4G Internet connection with any Wi Fi enabled device and to share your Internet connection with friends and...

Page 26: ...s the Wi Fi access point and the Wi Fi network 3G and 4G Networks These wireless networks connect you to the Internet Depending on your coverage area you may have Both 3G and 4G coverage Only 3G coverage Only 4G coverage Your device automatically connects to the fastest network that is available to you If you have both 3G and 4G coverage and your connection happens to get disrupted your device can...

Page 27: ...on you ll need to install and use your Clear Spot 4G personal hotspot The printed Quick Start guide that comes with the Clear Spot 4G personal hotspot should be sufficient for most installations Chapter 1 which you are reading gives you an overview of the device Chapter 2 describes the buttons connectors and other components of the device See Your Device on page 29 Chapter 3 provides step by step ...

Page 28: ...face to view status and to configure settings The following browsers are supported Internet Explorer version 6 0 or higher Mozilla Firefox version 2 0 or higher Google Chrome version 2 0 172 28 or higher Apple Safari version 2 0 or higher Opera version 9 64 If you ll be connecting the device through USB Computer running Windows 7 Windows Vista Windows XP or Mac OS X 10 4 x or higher USB 2 0 slot ...

Page 29: ...he battery compartment is on the back of the device The battery is replaceable If you need a new battery visit the Sierra Wireless online store at https www sierrawireless com eStore Installing the Battery 1 Remove the battery compartment cover ...

Page 30: ...e the battery compartment and insert the battery into the device 3 Replace the battery compartment cover Connecting Through USB Note If you ll be using USB for data transfer and not just for charging the device you must install the device driver See Making a Tethered Connection on page 43 ...

Page 31: ...e larger USB end of the USB cable into the computer 2 Insert the other Micro B end of the USB cable into the USB connector on the side of the device Charging the Device You need to recharge your device s battery periodically You can continue using your device while it is charging To charge the battery you have two options as shown in the drawing that follows you can connect the device to an AC cha...

Page 32: ...t When charging the LCD shows and if the device is off displays a message Charging xx complete When the device is charged the LCD shows if the device is on and the message Fully charged if the device is off Charging Through a Computer Note Charging through a computer usually takes longer than charging through the power adapter Note If you ll be using USB for data transfer and not just for charging...

Page 33: ...s turned on 2 Insert the larger USB end of the USB cable into the computer 3 Insert the other Micro B end of the USB cable into the USB connector on the side of the device When charging the LCD shows When the device is charged the LCD shows Power Button Turning Your Device On 1 Ensure that The device has a charged battery inserted or The device is connected to the power adapter or a computer throu...

Page 34: ...ds The device is in standby low power mode The following are off LCD Wi Fi radio 3G 4G radios For more information see Standby Low Power Mode on page 56 To exit standby mode Connect the device to the power adapter or computer through the USB cable or Press the power button Type of press Result Quick press The device leaves standby low power mode The LCD wakes up turns on if it was enabled but dorm...

Page 35: ...evice and your connection Tip Most of the LCD icons and messages are also shown on the Virtual Device page 47 and Mini Window page 47 See also Messages Displayed on the Device LCD on page 117 A Signal strength B 3G 4G status C Alerts D Number of Wi Fi users E Battery status F Device name Message area G Amount of data transferred connection duration Message area A B C D E F G ...

Page 36: ... Information and Settings on page 58 microSD Card Slot Your device supports a microSD card sold separately for file sharing and transfer or storage The microSD slot is located on the same side of the device as the USB connector Your computer recognizes the microSD card as a removable storage device The device supports microSD cards up to 16 GB Note Using microSD cards larger than 16 GB can cause d...

Page 37: ...the device LCD displays Charging Charged or Powered off press and hold the power button for two seconds 5 Wait until the device LCD displays Connect your computer to Wi Fi network followed by the network name SSID and password This may take several seconds 6 On your computer connect to the Wi Fi network listed on the device LCD If you don t know how to do this see How Do I Connect to Wi Fi on page...

Page 38: ...the Wi Fi network name SSID depends on other settings of the browser interface See the Help bubble that s displayed when you move the cursor to the SSID input field Wi Fi security The default setting is WEP 64 Bit Open To select another option click More options See Wi Fi Security Options on page 39 Wi Fi password The maximum length of this field is determined by the Wi Fi security option the prev...

Page 39: ... want Expanded Wi Fi Security Options If you display the Security panel of the Wi Fi tab of the Advanced Settings window or if you click I don t see what I want from the Wi Fi Security Options window during the device setup a window with an expanded list of Wi Fi security options opens Note All the devices used with the Clear Spot 4G personal hotspot must support the selected security type The opt...

Page 40: ...ing window opens if you ve clicked the Set up my Clear Spot 4G option and then clicked Submit The changes take effect after the device restarts automatically It s recommended you write down the following information that s displayed in the window Wi Fi network name Wi Fi password As described in the window 1 Wait until the device LCD displays Connect your computer to Wi Fi Network 2 Connect your c...

Page 41: ...e displays the alert 3G Activation Required Note You will still be able to connect to the Internet when you have 4G coverage To activate your device for 3G 1 In the Admin Login section in the upper left area of the home page enter the administrator password 1 20 characters numbers The default password is admin 2 Click OK 3 Click the alerts icon to display the alert window 4 If more than one alert ...

Page 42: ...Clear Spot 4G User Guide 42 2131352 ...

Page 43: ...change the setting 1 Ensure you re logged in to the home page 2 Click Advanced settings Device Basic 3 Select a value for TRU Install Requirements for a USB Tethered Connection Your device supports a direct connection through a USB cable to a Windows or Mac computer This is commonly referred to as a tethered connection Making a Tethered Connection Note If you ll be using USB for data transfer and ...

Page 44: ...dow click OK 5 Go through the installation of the Sierra Wireless USB driver Follow the instructions on the screen Mac 1 Ensure the device is turned on 2 Connect the device to your computer through the USB cable 3 In the window that appears double click the pkg file 4 Go through the installation of the Sierra Wireless USB driver Follow the instructions on the screen 5 When prompted for your passwo...

Page 45: ...d in you can change settings See Logging On as an Administrator on page 46 C Clicking one of these buttons displays a window or a menu See Buttons Along the Top of the Home Page on page 59 D This is the Virtual Device it reflects the status of your Clear Spot 4G personal hotspot If you click the image a movable Mini Window is opened See Virtual Device on page 47 and Mini Window on page 47 E A hand...

Page 46: ... t need to log in to access and use the home page However when you re logged in Additional information appears in the window that appears when you click an item on the left side of the home page See Vertical Row of Icons and Text on page 52 You can access the Advanced Settings window where you can modify additional settings You can rerun the device setup if required Admin Setup You can install upd...

Page 47: ...rtual device it reflects most of the icons and text displayed on the real device Mini Window If you click the virtual device on the home page the Mini Window opens an image of the device in a separate Web browser window Similar to the virtual device the Mini Window reflects most of the icons and text displayed on the real device ...

Page 48: ...the device on only by using the device power button Alerts Displaying Alerts The alerts icon indicates whether there are any alerts messages that require your attention The icon is on the left side of the home page Click the icon to display the Alert window If more than one alert is available The higher priority alert opens When you close an alert the next alert opens You can use the and buttons a...

Page 49: ...e under the battery and at Advanced settings Device About 3G Network Update Available The 3G Network Update Available alert appears if a PRL update or 3G profile update is available for your device The update may improve your 3G network service Note During installation of the update DO NOT turn off or unplug the device Your 3G connection won t be available Your 4G connection won t be affected To i...

Page 50: ... you ll be using USB for data transfer and not just for charging the device you must install the device driver See Making a Tethered Connection on page 43 2 In the Admin Login section in the upper left area of the home page enter the administrator password 1 20 characters numbers The default password is admin 3 Click OK 4 Click the alerts icon to display the alert window 5 If more than one alert i...

Page 51: ...nnect in the Mini Window you must be logged in or If the device LCD displays Disconnected from 3G 4G network Connect now press the power button on the device Sharing Your Connection For others to share your network connection 1 Provide the Wi Fi network name and password to them 2 On their computer users must connect to the Wi Fi network of the Clear Spot 4G personal hotspot See How Do I Connect t...

Page 52: ...h indicator Most of these icons are also shown on the physical device and Virtual Device page 47 Hover the mouse over an icon the corresponding icon on the Virtual Device is highlighted If you click an icon or the text a window opens with additional information as shown in the following screenshot If you re logged in the window may also display configurable settings ...

Page 53: ...annel to the total signal power CINR stands for Carrier to Interference plus Noise Ratio and is a measurement of signal effectiveness The first table also shows the type s of 3G service you have 1X 1xEV DO or both To determine whether you have EV DO Rev 0 or Rev A service use the text near the 3G icon see Mobile Broadband Information and Settings on page 53 See also Improving Signal Strength on pa...

Page 54: ...mended if your service provider has no data limit for 4G but does for 3G or you want to take advantage of the faster data transfer speeds of 4G 4G Only Connection can be established only to 4G 3G Only Connection can be established only to 3G If you don t have 4G coverage you can save power by selecting 3G Only To automatically connect to the network upon loss of connection or when the device power...

Page 55: ...uter s access to the device You might want to do this if You don t recognize a listed computer You have lots of data to transfer you want to be the sole user of the bandwidth You re approaching the data limit on your account Note You cannot block the administrator The row for the administrator has the icon Max Wi Fi users Limits the number of Wi Fi users that can connect to the device A smaller nu...

Page 56: ...dem radios the Wi Fi radio and the LCD are off and the power button is flashing When you re logged in you can set how soon the device goes into standby mode when no Wi Fi users are connected to it Standby Timer You can specify settings for battery power and AC power Note This setting has no effect when the device is connected to a computer through the USB cable To exit standby mode Connect the dev...

Page 57: ...ntly billing cycle These numbers get automatically reset to 0 on the day selected in the Starts on day list Over the lifetime of the device By network 3G 4G and by sent received total From this window you can Reset the data usage figures for the current billing cycle Click Reset Change the start day of the billing cycle in the Starts on day list microSD Card Information and Settings The text next ...

Page 58: ...age 54 Note System alerts include several types of events for example Critical battery Critical temperature Software update available Network update available Routing hardware settings reset Device startup failure Wi Fi user has joined Useful for example to detect an unwelcome Wi Fi user if you re the only one using the device Wi Fi user has left Last user has left When you hear the device beep yo...

Page 59: ...assword For more information see Welcome to Your Device Window Select an Option on page 108 Advanced Settings From the Advanced Settings window you can configure all the settings of the device and the browser interface The Advanced Settings window has the following tabs each tab has several panels Device tab See Device Tab on page 76 WAN tab See WAN Tab on page 80 Wi Fi tab See Wi Fi Tab on page 8...

Page 60: ...e The buttons appear only when you re logged in Connect Disconnect Button This button disconnects a connection or connects if currently there s no connection Power Off Button This button turns the device off Note You can turn the device on by using the device power button Using the microSD Card Before Using the microSD Card Slot 1 Enable the slot See Enabling the microSD Card Slot on page 61 2 Set...

Page 61: ...e card no username or password is required To allow only the administrator to use the card select Administrator Only When prompted for the username when you try to use the card enter admin For the password enter the home page login password To allow non administrators to use the card select Administrator Guest 3 If you ve selected Administrator Guest a OPTIONAL Change the Set Guest Username and Se...

Page 62: ...a on the microSD card after which the files CANNOT be retrieved To prevent the loss of important data please check the contents before you format the microSD card 3 Check the status of the microSD card See microSD Card Information and Settings on page 57 Removing a microSD Card 1 Ensure you and other users have completed any file transfers 2 Gently flip open the tab labelled microSD on the side of...

Page 63: ...ample MyDeviceName or From the Windows start menu click start Run and then type one of the fol lowing clearspot Hostname 2 Double click the shared folder Mac 1 In Finder select Go Connect to Server 2 Type one of the following smb clearspot smb Router IP address smb Hostname 3 When prompted select the shared drive as the folder to mount Linux 1 Open the run menu Alt F2 or a file browser and type on...

Page 64: ...anually check for updates See Manually Checking for Updates on page 65 Set the browser interface to automatically check for updates See the next section Automatically Checking for Updates To specify how often the browser interface checks for updates 1 Log in to the home page 2 Click Advanced settings 3 Click Device Basic 4 In the Check for Updates list click an option Note If Check for Updates is ...

Page 65: ...evice you must install the device driver See Making a Tethered Connection on page 43 2 Click Update options 3 Read the information in the Software Installation Options window 4 To install the updates click Download and install now or If you are not in a strong signal area make a note of the URL displayed in the window and click I ll get the update later At a later time access the URL to download t...

Page 66: ...e Firmware From File field and click the firmware file to upload to the device 9 Click Update Please wait while the upgrade occurs this may take several minutes The device LCD shows the upgrade status The device will restart possibly sev eral times Once the upgrade is complete the LCD device shows the usual icons and text for example the device name 10 Compare the current version information in De...

Page 67: ... component of the device PRI Version PRI version of the 3G component of the device The PRI Product Release Instructions is a file that contains the settings used to configure wireless products for a particular service provider customer or purpose MSID Mobile Station ID The MSID is also known as IMSI International Mobile Station Identity an identifier of a device on the 3G network PRL Version The P...

Page 68: ...ng the Device on page 68 and Resetting the Software to Default Settings Through the Reset Button on page 103 Restarting the Device Tip Alternatively you may be able to restart the device by pressing and holding the power button on the device for three to four seconds If the device or the home page seems to stop responding you can reset restart the device 1 Remove the battery compartment cover Rese...

Page 69: ...d to the right of the battery compartment The reset button is inside this hole 3 Insert a thin object for example the end of a paper clip into the hole and lightly press on the bottom of the hole for about a second 4 Replace the battery compartment cover Reset button ...

Page 70: ...Clear Spot 4G User Guide 70 2131352 ...

Page 71: ...Settings window opens or Click Advanced settings Wi Fi Network 3 Select an option in the Battery or USB Powered section AC Power Settings You can specify the settings for AC power Longer Wi Fi range Shorter Wi Fi range To choose an option 1 Ensure you re logged in to the home page 2 Click the battery icon The Battery Information and Settings window opens or Click Advanced settings Wi Fi Network 3 ...

Page 72: ...f Backlight list click a value A smaller value helps prolong the battery life Note The LCD turns on if an important system event occurs Setting the LCD Brightness 1 Ensure you re logged in to the home page 2 Click Advanced settings Device Display 3 Ensure LCD Backlight is set to On 4 Select a value for On Battery USB Power A lower brightness prolongs the battery life 5 Select a value for On AC Pow...

Page 73: ...an be individually enabled or disabled Low Battery Useful as a reminder to charge the device In the Alert When list you can select a battery level to trigger the alert System Alerts When you hear the device beep use the device LCD or the Alerts window to get information about the alert See Alert Information on page 54 Note System alerts include several types of events for example Critical battery ...

Page 74: ...k Device Sounds 4 For the Low Battery field select Enable 5 In the Alert When list click a battery level to trigger the alert Critical Battery Level Alert You can enable an alert to sound when the battery level is critical that is dangerously low 1 Log in to the home page 2 Click Advanced settings 3 Click Device Sounds 4 For the System Alerts field select Enable Note System alerts include several ...

Page 75: ...ng the administrator password is not required The timeout security feature is disabled you will never be automatically logged off To enable automatic login 1 From the computer that you want to enable automatic login log in to the home page 2 In the login area select the Remember me check box You can repeat the above steps on other computers however since only one administrator can be logged in at ...

Page 76: ...w on page 109 Accessing the Advanced Settings Window 1 Ensure you re logged in to the home page 2 Click Advanced settings Device Tab Basic Panel 1 Log in to the home page 2 Click Advanced settings 3 Click Device Basic From this window you can view and adjust settings or perform the following actions Admin Password Login password See Changing the Administrator Password on page 75 Remember Me Client...

Page 77: ... button on the device Power Button LED See Enabling and Disabling the LED on page 72 Turn the LCD on or off LCD Backlight See Turning the LCD On or Off on page 71 LCD timeout how soon the LCD goes dormant Turn Off Backlight See Setting the LCD Timeout on page 72 Brightness of the LCD Backlight Settings See Setting the LCD Brightness on page 72 microSD Card Panel 1 Log in to the home page 2 Click A...

Page 78: ... battery Critical temperature Software update available Network update available Routing hardware settings reset Device startup failure Internet Connected Internet Disconnected Wi Fi User Has Joined Useful for example if you re the only one using the device to detect an intruder Wi Fi User Has Left Last User Has Left You can turn off the device if nobody will be using it for a while About Panel 1 ...

Page 79: ...ease Instructions is a file that contains the settings used to configure wireless products for a particular service provider customer or purpose MSID Mobile Station ID The MSID is also known as IMSI International Mobile Station Identity an identifier of a device on the 3G network PRL Version The PRL Preferred Roaming List is an account configuration item set by your service provider It controls th...

Page 80: ...k Advanced settings 3 Click WAN Setup From this window you can view and adjust settings or perform the following actions Active Network Network that is currently being used for your data connection 3G 4G or none Network Operator The carrier that your device was activated for Session Duration How long you ve been connected to the network Session Total Data Amount of data transferred over the lifeti...

Page 81: ...rnet won t be available until the update is complete The 4G connection won t be affected Update 3G Profile Check whether an updated profile for your 3G connection is available An updated profile may improve your 3G network service 4G Panel To access this panel 1 Log in to the home page 2 Click Advanced settings 3 Click WAN 4G Note 4G information is not available if WAN mode is 3G only WAN mode is ...

Page 82: ...name and the Hostname name of your device The SSID becomes whatever the Hostname is you cannot change the SSID only the Hostname You only need to remember one name when selecting the Wi Fi network accessing the browser interface or accessing the microSD card SSID Broadcast If broadcast is enabled the wireless network is displayed in the list of Wi Fi networks available in the local area For increa...

Page 83: ...ed computers A row may optionally show one or both of these icons The user of this computer is logged in as administrator This computer is connected to the device through the USB cable Security Panel 1 Log in to the home page 2 Click Advanced settings 3 Click Wi Fi Security From this window you can set the Wi Fi security type See Wi Fi Security on page 86 Wi Fi password See Wi Fi Password on page ...

Page 84: ...ore information see Changing the Password and Settings on page 38 You can configure basic and advanced settings of the Wi Fi network through the Advanced settings window 1 Log in to the home page 2 Click Advanced settings 3 Click Wi Fi Network For more information see Network Panel on page 82 See also Disabling Wi Fi When Connected Through USB on page 91 Battery and USB Power Settings on page 71 A...

Page 85: ... security reasons it s recommended you disable SSID Broadcast See Network Panel on page 82 Linking the SSID and the Host Name If you link the SSID Wi Fi network name and the Hostname name of your device The SSID becomes whatever the Hostname is you cannot change the SSID only the Hostname You only need to remember one name when selecting the Wi Fi network accessing the browser interface or accessi...

Page 86: ...d newer Wi Fi devices Recommended only if any of your devices don t support WPA or WPA2 Shared WEP uses the same key for encryption and authentication some con sider shared WEP to be less secure than open WEP WEP 64 Bit Open Lower security Works with older and newer Wi Fi devices Recommended only if any of your devices don t support WPA or WPA2 Open WEP uses the key for encryption but not for auth...

Page 87: ... Password field type the password the maximum length depends on the Wi Fi security type that you ve selected None No security no password is required to access the Wi Fi network not recom mended Anyone may access your device and use your Internet connection you are responsible for payment for data usage WEP 64 bit Shared 5 ASCII characters WEP 128 bit Shared 13 ASCII characters WEP 64 bit Open 5 A...

Page 88: ... filter is used to grant whitelist or block blacklist wireless devices access to the Wi Fi 3G and 4G networks Access is based on the MAC address of each wireless device MAC filtering can prevent unauthorized wireless devices from connecting to your network You can choose one of three modes No filtering All computers are allowed to access the network Allow all in list Only computers that are in thi...

Page 89: ...an compare its MAC address to the MAC address of each of the devices on your network To determine the MAC address of each device you have see Finding the MAC Address on page 114 If none of your devices have this MAC address that device might be an intruder c In the row for the device you want to block click Add 6 For each computer you want to block repeat step 5 Tip The Connected Users window has ...

Page 90: ...Home page See Displaying the Home Page of the Device on page 46 microSD card See Accessing the microSD Card on page 63 To change the host name 1 Log in to the home page 2 Click Advanced settings 3 Click Wi Fi Network or Router LAN 4 In the Hostname field enter a name for your device Input rules 1 15 ASCII characters Valid characters are a z A Z 0 9 Note that the host name cannot be all numbers hyp...

Page 91: ...USB cable In this case Only a computer that is connected to the device through the USB cable can use the device You can prolong the battery life of the device The battery charges faster To enable this feature 1 Ensure you re logged in to the home page 2 Click the Connected Users icon for example and select Disable Wi Fi when connected via USB or Click Advanced settings Wi Fi Network and set Disabl...

Page 92: ...SI International Mobile Station Identity an identifier of a device on the 3G network NAI Network Access Identifier The NAI is a user ID for accessing the 3G network PRL Version The PRL Preferred Roaming List is an account configuration item set by your service provider It controls the radio channels and network carrier used by the 3G modem An updated PRL may improve your 3G network service Load 3G...

Page 93: ...nel on page 93 LAN See LAN Panel on page 94 Port Forward See Port Forward Panel on page 98 Port Trigger See Port Trigger Panel on page 100 DMZ See DMZ Panel on page 102 Basic Panel 1 Log in to the home page 2 Click Advanced settings 3 Click Router Basic From this window you can enable or disable these features or perform these actions Port forwarding See Port Forward Panel on page 98 Port triggeri...

Page 94: ... traffic passing through a session conforms to the protocol used for this type of session Packets that are not conforming get rejected Enabling SPI Before you can use SPI you must enable it 1 Log in to the home page 2 Click Advanced settings 3 Click Router Basic 4 Next to SPI select Enable LAN Panel 1 Log in to the home page 2 Click Advanced settings 3 Click Router LAN From this window you can vie...

Page 95: ...pecified by CLEAR DNS Relay is enabled by default Manual The routing hardware assigns DHCP clients the DNS servers specified in the Manual DNS Server 1 and 2 fields Use this option to access a DNS server that provides customized addressing or if you have a local DNS server on your network If DNS Relay is disabled the routing hardware rejects DNS requests targeting the internal DNS proxy Manual DNS...

Page 96: ...d by CLEAR Enabling DHCP 1 Log in to the home page 2 Click Advanced settings 3 Click Router LAN 4 Next to DHCP Server select Enable Configuring DHCP To configure DHCP settings DHCP must be enabled Advanced settings Router LAN DHCP Server You can set the following DHCP settings in Advanced settings Router LAN DHCP IP Address Range The starting and ending address of the range of IP addresses availab...

Page 97: ...d settings 3 Click Router LAN 4 Ensure DHCP is enabled DHCP Server 5 Click DHCP Static IP Assignment List Assigning an IP Address Based on a MAC Address 1 Follow the above steps to display the DHCP Static IP Assignment List window 2 In the Hostname field enter a meaningful description of the device 3 In the MAC Address field enter the MAC Address of the device If you don t know this address see Fi...

Page 98: ...coming traffic to specific ports and devices per their local IP address on your network For example you can configure port forwarding so that You can access your Remote Desktop from the Internet by specifying the WAN public IP address that the device is using Internet users can access a Web FTP or email server or gaming or Internet application hosted by your computer Note Port forwarding creates a...

Page 99: ... in 4 If necessary change the range of port numbers associated with the appli cation Traffic will be allowed not blocked if its destination port number is in the specified range a In the Start field enter the number that starts the port range b In the End field enter the number that ends the port range If the range consists of only one port enter the number that you entered in the Start field 5 In...

Page 100: ...rrives the device sends the incoming data to the same computer Before you can use or configure port triggering you must enable it See Enabling Port Triggering on page 100 From the Port Trigger panel of the Router tab of the Advanced Settings window you can Enable port triggering for specified protocols and ports See Enabling Port Triggering for Specified Protocols and Ports on page 100 Remove prot...

Page 101: ...e Forward Ports field enter the ports to forward to the computer that triggered the rule that is specify the port number or range of port numbers that the application uses for incoming traffic Check the user documentation for the application To specify a range of port numbers separate the start and end port number with a hyphen 7 Ensure Enable is selected 8 Click Add 9 Click Save Removing Ports fr...

Page 102: ...xposes that computer to various security risks Use this option only as a last resort if possible use other options instead for example port forwarding or port triggering Before you can use or configure DMZ you must enable it Enabling DMZ Before you can use or configure DMZ you must enable it 1 Log in to the home page 2 Click Advanced settings 3 Click Router Basic 4 Next to DMZ select Enable 5 Clic...

Page 103: ...ings You must go through the device setup page 37 as if you ve just purchased the device Any changes you ve made to the settings are lost Your 3G and 4G account information is not affected after reset the device remains provi sioned for service You ll need to reset the software to default settings if You ve forgotten the administrator password You ve changed the DHCP settings such that the device ...

Page 104: ...faults Press to accept press the power button on the device 6 Follow the instructions on the device LCD Resetting the Software to Default Settings Through the Browser Interface Warning If you reset the software to default settings You must go through the device setup page 37 as if you ve just purchased the device Any changes you ve made to the settings are lost Your 3G and 4G account information i...

Page 105: ...tore load the saved configuration To export the settings to a text file 1 Log in to the home page 2 Click Advanced settings 3 Click Device Basic 4 Click Export Importing Settings 1 Log in to the home page 2 Click Advanced settings 3 Click Device Basic 4 Browse to and click the file with the previously exported settings 5 Click Import Note Your device may reset and you may need to reconnect to Wi F...

Page 106: ...k Advanced settings 3 Click Device Log 4 In the Connect Disconnect section select Enable or Disable 5 Click save Exporting the Connection History 1 Log in to the home page 2 Click Advanced settings 3 Click Device Log 4 Ensure Connection Disconnect is set to Enable 5 Click Export Clearing the Connection History 1 Log in to the home page 2 Click Advanced settings 3 Click Device Log 4 In the Connect ...

Page 107: ...e always logged see System Events on page 106 Exporting System Events 1 Log in to the home page 2 Click Advanced settings 3 Click Device Log 4 Ensure Verbose System Event Logging is set to Enable 5 Click Export Clearing the System Events Log 1 Log in to the home page 2 Click Advanced settings 3 Click Device Log 4 Ensure Verbose System Event Logging is set to Enable 5 Click Clear log Setting the Me...

Page 108: ...indow Select an Option The Welcome to Your Clear Spot 4G window opens Automatically as part of the initial setup of your newly purchased device When you click Admin Setup from the home page you must be logged in Note This window displays the administrator password and the address of the device home page Please remember this information or write it down in a safe place This window provides several ...

Page 109: ...k the appropriate button in the lower left part of the help window and type the information you re looking for Other Ways to View Help Information Some windows have a icon Click the icon to view Help infor mation When you move the cursor over a field or button in Advanced Settings help information if available appears to the right of the window Contextual Help in the Advanced Settings Window When ...

Page 110: ...rk and Internet Network and Sharing Center Connect to a network Windows XP Click Control Panel Network Connections Wireless Network Connections View available wireless networks Mac Click the AirPort icon in the upper right corner of your screen Linux Please see the user documentation of the Linux distribution Other operating systems Please see the user documentation for your operating system or co...

Page 111: ...sk Are Terminal Sessions Supported Terminal sessions for example via telnet or ssh are not supported Tips Extending Battery Life When you re not using the device turn it off or end the 3G 4G connection Click Disconnect on the home page Connect the device through the USB cable to the power adapter or a computer and disable Wi Fi See Disabling Wi Fi When Connected Through USB on page 91 Adjust the L...

Page 112: ...the room Make sure there s plenty of space around your device to provide the best signal reception Keep the device at least 3 6 feet away from electrical devices that generate RF interference for example microwaves TVs 2 4 GHz cordless phones cellular phones baby monitors wireless speakers If you re not using these electrical devices turn them off If possible place your devices so that the signal ...

Page 113: ... Wi Fi Network Longer Wi Fi range two locations Battery or USB Powered and AC Powered Windows XP Users 1 Open the Device Manager a Click start Settings Control Panel b Double click System c Click Hardware d Click Device Manager 2 Double click Network adapters 3 Double click the Wi Fi client network adapter of your computer for example Intel R WiFi Link 5100 AGN in the following screenshot 4 If the...

Page 114: ...owed to connect to the network See MAC Filter Panel on page 83 Finding the MAC Address You ll need to know the MAC address of a device when performing any of the following Assigning an IP address based on a MAC address when using DHCP See DHCP Static IP Assignment List on page 97 Allowing or denying computers access to the network See Allowing or Denying Computers Access to the Network on page 88 ...

Page 115: ...evice when configuring any of the following Port forwarding Port triggering DMZ Static DHCP features To find the IP address of a device Windows 1 Open a command prompt window a Click start and Run b Type cmd or command and click OK 2 At the command prompt type ipconfig and press Enter 3 Write down the IP Address for the entry that relates to the wireless network connection The IP address might be ...

Page 116: ...nt inactivity timeout To make the LCD active briefly press the power button on the device The device is in standby low power mode To exit this mode briefly press the power button on the device The device is turned off To turn the device on a Ensure a battery is inserted into the device b Press the power button on the device for approximately two seconds If the LCD is still dark use the USB cable t...

Page 117: ...tips in Improving Signal Strength on page 112 2 Try a different Connection Preferences setting See Mobile Broadband Infor mation and Settings on page 53 3 Turn the device off and on See Turning Your Device Off on page 48 and Turning Your Device On on page 33 4 Update the 3G profile click Advanced settings WAN Setup Update 3G Profile 5 If you re still unable to connect to 3G 4G contact CLEAR Connec...

Page 118: ...the device you must install the device driver See Making a Tethered Connection on page 43 2 Retry the update 3 If the Update failed message is still displayed contact CLEAR Cannot Connect to Wi Fi If your computer cannot connect to the Wi Fi network of the Clear Spot 4G personal hotspot ensure that The maximum number of Wi Fi users has not been reached To determine the number of connected Wi Fi us...

Page 119: ... t open the page Safari The connection has timed out FireFox Check the following The device is turned on See Turning Your Device On on page 33 You have established a connection to the device through Wi Fi or through the USB cable Ensure you re typing the correct address in the Web browser Try http SSID where SSID is as displayed on the device LCD If the home page is still not displayed try http 19...

Page 120: ...our computer is connected to the device through the USB cable or Wi Fi See How Do I Connect to Wi Fi on page 110 or Making a Tethered Connection on page 43 Try the tips in Improving Signal Strength on page 112 Check the WAN Mode setting Advanced settings WAN Setup For example if it s set to 4G only you won t be able to connect if You don t have 4G coverage Check with CLEAR a network or account pro...

Page 121: ...cal Specifications Approvals FCC Battery Size 1800 mAh Duration for full charge AC charger 1 5 hours PC USB cable 3 6 hours Charge life 4 hours under standard use 3 hours of continuous use Current Maximum 1000 mA Standby 48 mA 1xEV DO IS2000 hybrid mode 48 WiMAX Transmit PCS 1850 to 1910 MHz Cellular 824 to 849 MHz WiMAX 2495 to 2690 MHz Receive PCS 1930 to 1990 MHz Cellular 869 to 894 MHz WiMAX 2...

Page 122: ...K WPA2 Personal TKIP AES WPA2 PSK WPA WPA2 Personal WPA WPA2 PSK SMS IS 637 Not supported FAX Not supported IOTA Supported OTASP IS 683A IS 683B IS 683C Supported OTAPA Supported PRL Preferred Roaming List Supported Authentication Supported Voice Not supported NAM Single Position Location Standalone TTY Accessibility Not supported Mobile IP Supported Network protocols routing hardware TCP UDP ARP ...

Page 123: ...pot 4G personal hotspot If using with a charger use only the power adapter supplied with the device Do not short circuit the battery When replacing a battery use the same model of battery that was supplied with the device Follow local regulations when disposing of a used battery Avoid dropping the device or the battery If dropped and you suspect damage take it to a service center for inspection Op...

Page 124: ...ned at all times Warning EMI United States FCC Information This equipment has been tested and found to comply with the limits for a Class B computing device peripheral pursuant to Parts 15 and 27 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy ...

Page 125: ... 4G Preferred 54 80 802 11 standards supported 122 A About panel of the Device tab 78 about this guide 27 AC charger power adapter 32 AC powered 56 71 access to the network configuring 88 89 account information 67 79 acquisition time method used for 107 Activate now 41 activating network service 40 Activation complete 49 Activation Date 67 79 Activation Required alert 48 Activation Status 67 78 ac...

Page 126: ...3 88 Block block a computer s access to the Wi Fi net work of the device 55 Block all in list 88 89 box contents 27 brightness of LCD 72 broadcast the SSID Wi Fi network name 82 browser interface home page See home page browser interface updates 64 browsers supported 28 BSID Base Station ID 81 buttons below the virtual device 60 top of home page 59 C cannot connect to the 3G 4G network 120 cannot ...

Page 127: ...tatistics for the current connection session 57 data transferred 57 80 data transmission rates 26 default settings 3G 4G configuration resetting 92 software resetting 104 software resetting through the reset button on the device 103 denying computers access to your network 89 Destination IP Address 102 device information viewing 66 78 name host name 85 overview 25 device driver installing 44 devic...

Page 128: ...d 110 Forward Ports 101 Fragmentation Threshold 83 frequencies transmit and receive 121 Frequently Asked Questions FAQ 110 FTP server accessing 98 full charge 121 G gaming Internet 100 Get Started guide 27 Google Chrome 28 Guaranteed Update 64 Guest Password for microSD card access 61 Guest Username for microSD card access 61 H hardware 29 Help button 60 Help files updates 64 Help for Advanced Set...

Page 129: ...ime of product total data transferred 80 Link SSID and Host Name 85 list of connected computers displaying 90 List of connected devices 90 Load 3G PRL 92 log connection history 106 system events 106 107 log in automatically disabling for a specific computer 75 enabling 75 viewing list of computers set to automatically log in 75 Log panel of the Device tab 80 logging in automatically 75 steps to lo...

Page 130: ...twork Access Identifier NAI 92 network access provider 4G NAP ID 81 network access configuring 88 network operator 4G NSP ID 81 viewing 67 79 91 Network panel of the Wi Fi tab 82 network service 3G tips on improving service 112 activating 40 Network Time Protocol NTP 108 Network Update Available alert 49 58 network corporate accessing through VPN 111 No filtering 88 no service icon 53 not connecte...

Page 131: ...requency RF specifications 121 Realm 82 receive frequencies 121 Received amount of data transferred 57 recharging the battery 31 regulatory notices 124 Remember me 75 Remember me clients list 75 Remember me computers view list of 75 reminder Wi Fi password 88 Remote Desktop accessing 98 requirements installation 28 USB 43 reset button location 68 resetting the software to default settings 103 Rese...

Page 132: ...D 92 Sierra Wireless knowledge base 116 Signal Quality window 53 signal strength improving 112 insufficient 116 viewing 53 size of device 123 SMS 122 software resetting to default settings 103 specifications 122 updates 64 Software Update Available alert 50 58 Software Version 67 78 sounds enabling disabling all Mute switch 36 enabling disabling individually 73 Sounds panel of the Device tab 77 So...

Page 133: ... turning the device off 48 turning the device on 33 TVs 112 Tx transmit frequencies 121 Tx Power 81 U Universal Plug and Play UPnP 93 94 Update 3G PRL 81 Update 3G profile 81 Update Failed 118 Update firmware from file 66 updates 3G Network Update Available alert 49 automatically check 64 cannot check for 120 firmware upgrade from a file 65 manually check 65 overview 64 PRL 49 81 Software Update A...

Page 134: ... of users 90 network name SSID 84 Network panel of the Wi Fi tab 82 password 87 Password Reminder 88 password forgot 110 performance tips on improving 113 security 86 security and encryption protocols supported 122 Security panel of the Wi Fi tab 83 sounds when user joins or leaves 58 SSID Wi Fi network name 84 USB tethered mode 91 Wi Fi users information 55 Wi Fi Channel 91 Wi Fi Firmware Version...

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