Sierra Wireless AirCard 550PCS Connection Card, User Manual

Page: 113 / 184

Section 3: Using the PCS Connection Card
3F: Troubleshooting Tips (Notebook PC) 103
Error: When Clicking the Keypad, Nothing Happens
Error: Not In Service
The PCS Connection Manager Software displays the message
“Not in service”.
Error: Not able to prepare data services (Windows 98 and 2000)
The PCS Connection Manager Software displays the message
“Unable to prepare data services.”.
Possible Causes Suggestions
•
KeyGuard is on.
•
Turn KeyGuard off. See page 74.
Possible Causes Suggestions
Inadequate signal strength may
occur for any of these reasons:
a.
You are outside the Sprint
Nationwide PCS Network.
b.
Your antenna is not
attached or is pointed in
the wrong direction.
c.
You may be inside a
building or near a structure
that is causing radio
interference.
a.
Verify that you are within the
Sprint Nationwide PCS Network.
Coverage maps are available at
www.sprintpcs.com
.
b.
Ensure your antenna is properly
attached and is perpendicular to
the card. Re-orient your antenna.
c.
Change your location.
Possible Causes Suggestions
•
The modem was unable to
access to the IOTA server to
obtain data account param-
eters for you. This may be
due to poor signal strength,
or the IOTA server is not
responding.
•
Confirm you have sufficient signal
strength. Try the actions listed
above for “Not In Service”.
•
Contact Sprint for assistance.