SIMATIC IPC347E
Operating Instructions, 09/2018, A5E41134132-AE
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Appendix Technical support
D
D.1
Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
●
Technical support
https://support.industry.siemens.com
●
Support request form
http://www.siemens.com/automation/support-request
●
After-sales information system SIMTIC IPC/PG
●
SIMATIC Documentation Collection
http://www.siemens.com/simatic-tech-doku-portal
●
Your local representative
http://www.automation.siemens.com/mcms/aspa-db/en/Pages/default.aspx
●
Training center
http://sitrain.automation.siemens.com/sitrainworld/?AppLang=en
●
Industry MALL
http://mall.automation.siemens.com
When contacting your local representative or Technical Support, please have the following
information at hand:
●
Order number of the device (MLFB)
●
BIOS version
●
Installed additional hardware
●
Installed additional software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
downloads are available on the Internet under "After Sales Information System SIMATIC
PC/PG" (see above).