Step by Step
OpenScape Voice functions
148
Hunt group functions
To ensure optimum handling of specific calls, your tele-
phone can be assigned to a pickup group
Æ
page 47
and/or a hunt group.
Your administrator can incorporate multiple telephones
in a hunt group. If your telephone is assigned to a hunt
group, OpenScape Voice forwards calls for the mem-
bers of your group in accordance with specific rules de-
fined by your administrator. Hunt groups are a simple
solution for distributing calls to a group of telephones.
If you want another member of the group to pick up an
incoming call, you can set your telephone to signal the
busy status for your line to the other members of the
hunt group. Hunt group calls will then no longer be for-
warded to your telephone.
This feature can also be configured using the program-
mable feature toggle key
Æ
page 141.
Making a line busy
This prevents this line being used for calls in a hunt
group.
Activating
^
Lift the handset.
j
Enter the code (see the table of codes
Æ
page 156).
Z
Wait until you hear the confirmation tone.
Deactivating
Make the line free once more for the hunt group.
^
Lift the handset.
j
Enter the code (see the table of codes
Æ
page 156).
Z
Wait until you hear the confirmation tone.
