Operating your Mailbox with OpenScape Xpressions PhoneMail
A31003-S2360-U106-2-7619, 2009-03-25
84
OpenScape Xpressions V6 PhoneMail, User Guide
Bedienung.fm
Call Forwarding (Forward Access)
2.4 Call Forwarding (Forward Access)
You can set your telephone to re-direct calls to your mailbox. Use the
call forwarding
feature on your telephone
for this purpose.
NOTE:
In case of the Hicom 300 we differentiate between variable and permanent call forwarding
. The way in
which you set up the call forwarding feature on the telephone depends on the telephone system and the type of
telephone that you are using. Please refer to the user manual and operating instructions for your PBX and
telephone to obtain more detailed information.
You can also configure the forwarding via the
OpenScape Xpressions PhoneMail
“call forwarding for your
telephone” menu. See
Section 2.2.6.8, “Specifying the direct Call Rerouting for your Telephone (Privilege)”, on
page 64
.
You must use the service access number of the mailbox for forward access as the call forwarding destination
number. Callers who dial your extension number will be rerouted to the mailbox. Depending on the answering
options you have set (see
Section 2.2.6, “Answering Options (Privilege)”, on page 52
), or which actions you have
configured in the
Web Assistant
for the forwarding mode, callers may, for example, leave messages on your
mailbox or trigger an action from the menu you have configured (for example getting connected to your
OpenScape Xpressions PhoneMail
referral extension etc.). You can also have fax calls received at your extension
(see
Section 2.2.7, “Mailbox Options (Privilege)”, on page 68
). These messages are also saved in your mailbox.
NOTE:
Please make sure that the menu configuration for the forwarding mode is only offered when you have
recorded and activated a private greeting. Otherwise the default system greeting will be played, which only offers
the default functions.
You have the same options as those available with guest access if you dial an extension number and the user has
configured call forwarding on his/her telephone. If the user allows you to leave messages, you can do so after the
beep.
Control and correction options are available during the recording of the message (see
Section 2.2.4.2, “During the
Recording Process”, on page 47
). You will hear a beep 10 seconds before the recording process will terminate.
Any pauses at the start or end of the recorded voice message are detected by the system and removed. The
following additional options are available during the recording process:
*
Pause
recording, control functions during the recording process
:
see
Section 2.2.4.2, “During the Recording Process”, on page 47
.