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Consultation/Transfer/Conference

46

Consultation/Transfer/Conference

Transferring Calls

You can forward an answered call to another station either by nor-
mal transfer or by speed transfer.

z

If you want to announce the call before transferring it, select
normal transfer.

z

If you do not want to announce the call, use speed transfer.

Normal Transfer

1.

Answer the call.
The call appears in the traffic display.

2.

While still conducting the call, use the left mouse button to click the
status button for the station to which you want to transfer the call.
The station number is dialed.

or

While still conducting the call, enter the number of the station you
want to reach and press Enter to confirm your selection. The sta-
tion number is dialed. (You can also dial the station from the elec-
tronic directory (

76) or using the repertory dial keys (

Space Bar

or

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Summary of Contents for Hicom 150 E Office

Page 1: ...User and Installation Manual Hicom 150 E Attendant P for Hicom 150 E Office G281 0661 00 ...

Page 2: ... for Hicom 150 E Office Release 1 0 2 0 2 2 with the optiset E advance plus comfort memory advance conference conference system telephones or with the UP0 E PCI card with handset cradle and handset or headset ...

Page 3: ...Monitor 20 Call Display 21 Traffic Display 22 Buttons 23 Pop up Menus 24 Busy Lamp Field 25 Display 25 Activating the Busy Lamp Field 27 Labeling the Busy Lamp Field 28 Deleting a Station 29 Service Menu 30 Answering Calls 31 Answering Calls 31 Answering a Waiting Call Second Call 33 Activating Deactivating the Call Waiting Tone 34 Picking up Calls 35 Activating Deactivating the Ringer Signal 36 S...

Page 4: ... Hold 49 Hold 50 Placing External Calls on Hold 50 Placing Internal Calls on Hold 51 Toggle 52 Conference 53 Park 54 Overriding Calls 55 Overriding Do Not Disturb 56 Display Suppression 57 Reaching Parties More Effectively 58 Callback 58 Paging 60 Messages 61 Sending a Message 61 Receiving a Message 62 Releasing an External Trunk 63 Radio Paging PSE Not for U S 64 Paging a Party 64 Forwarding Call...

Page 5: ... Numbers 80 Memo 81 Additional 81 Editing an Entry 82 Keyboard Commands 84 Emergency Operation 86 Installing and Configuring the Hicom Attendant P 87 Installing the Hardware 88 System Requirements 88 General Instructions 89 Installing the Hicom Attendant P via the optiset E control data adapter with an op tiset E system telephone 90 Installing the Hicom Attendant P via a UP0 E PCI Card with Handse...

Page 6: ...ot should I use for the UP0 E PCI card 120 Is the UP0 E PCI card compatible with PCI spec 2 1 120 Which interrupt should I use for the UP0 E PCI card 120 Can the UP0 E PCI card share an interrupt with another PC card shared interrupts 121 Why won t my computer work after I ve installed the UP0 E PCI card 122 Problem Correction 124 The Attendant P does not start correctly 124 The Attendant P is no ...

Page 7: ...e a system telephone The Hicom Attendant P software is compatible with Windows 95 98 so that you can conveniently transfer telephone calls and look up phone numbers in the electronic directory while si multaneously running other PC applications such as Microsoft Of fice programs The Hicom Attendant P attendant console provides you with z A variety of switching and administration functions z An ele...

Page 8: ...arking z Redialing of the last ten numbers dialed z Dialing with busy lamp field and repertory dial keys z Callback and send message z Call override z Activate deactivate call forwarding z Activate deactivate night answer z Electronic directory ETD functions Look up and display stations Look up and display station data Automatic provision of the station number for dialing from the ETD ...

Page 9: ...rating the Hicom Attendant P z The second section describes Installing and Configuring the Hicom Attendant P z If you run into any problems installing or operating the Hicom Attendant P refer to the third section of this manual Error Correction in Hicom Attendant P Requirements You or the system administrator must install the attendant console hardware and Hicom Attendant P software for the Micros...

Page 10: ...on Single click left mouse button Enter letters for example a station name via the PC keyboard Enter digits for example a station number via the PC keyboard Select a menu option from a pop up menu or a tab in a program window Select a menu item from the menu bar Press Enter to confirm a keyboard entry or function call Menu Bar Menu_1 Menu_2 ...

Page 11: ...d texts describe steps that must be performed in consecutive order z Bulleted texts designate lists Æ 10 Page reference Click buttons with the left mouse button Press keys on the PC keyboard F3 Space Bar Note or remark Warning ...

Page 12: ...ating the Hicom Attendant P This section of the manual covers the operation of the Hicom Attendant P attendant console program It introduces the user interface and describes all the major switch ing functions ...

Page 13: ... program it is added to the Programs section of the Windows 95 98 Start menu Start up the Hicom Attendant P from the Start menu The program window with the attendant monitor opens Set up Hicom Attendant P for automatic start up 1 Click on the Start button on the task bar and select Settings Taskbar Start Menu Programs 2 Press the Advanced radial button the screen will display Exploring C Windows S...

Page 14: ...e Hicom Attendant P program window Æ 15 This window contains the z Menu bar Æ 15 z Toolbar Æ 17 z Attendant monitor Æ 20 z Busy lamp field Æ 25 and z System bar Æ 19 You can also open another window containing the z Electronic directory Æ 76 or z Notebook Æ 72 ...

Page 15: ...ith the left mouse button opens a cor responding submenu pull down menu with additional menu op tions z File This menu allows you to configure general settings for the Hi com Attendant P The Exit command terminates the Hicom At tendant P application Menu bar Busy lamp field Toolbar Switching monitor System bar Status bar ...

Page 16: ...cities postal codes or station numbers of any sta tions that are stored in the directory z Paging optional This menu option allows you to broadcast a speaker announce ment to telephones in a specific group This menu option appears only if you have configured paging groups and have activated them in the Hicom Attendant P z Language This option allows you to change the system language of your Hicom ...

Page 17: ...ar in the toolbar only if they are configured for your telephone In the Idle State Call electronic directory Æ 76 Call busy lamp field Æ 25 Display list of most recently dialed numbers Æ 44 Activate deactivate night answer Æ 71 Send message Æ 61 Open door lock Æ 38 Activate deactivate call forwarding Æ 66 Release trunk possible only with handset off hook Æ 63 ...

Page 18: ... 18 In the Talk State Call electronic directory Æ 76 Call busy lamp field Æ 25 Initiate callback Æ 58 Override busy station Æ 55 Initiate conference Æ 53 Terminate conference Æ 53 Set volume Æ 37 Open door lock Æ 38 ...

Page 19: ... on the sys tem telephone keys Status Bar The status bar displays the current status of the Hicom Attendant P during the loading operation The program is ready when System ready is displayed in the status bar If the data for the Hicom 150 E Office system has been modified the Please wait message appears in the system bar to inform you that the program is being updated with the new system data The ...

Page 20: ...ndicates the current trunk seizures z The buttons allow you to initiate the switching functions z By clicking the right mouse button in the attendant monitor you can display a pop up menu containing additional func tions that may be helpful depending on the switching state Æ 24 A pending call appears in the call display When you call a party or answer a pending call the data appears in the left co...

Page 21: ...cated to the left of the list boxes both numerically and by means of a green bar If the number of call ers exceeds a programmable threshold value the color of the bar changes to red You can define this threshold value warning by selecting the File menu the Settings option and the Calls tab A 0891234567 I 38041 Mayer P 38559 Miller List boxes Answer call Open list box External calls Internal calls ...

Page 22: ...ibly the name are displayed only in the case of an ISDN connection or digital tie trunk CorNet N If your party has activated call forwarding the name and number of this station also appear in the traffic display If call forwarding is not activated the party s name and station number are repeated The two Status fields in the traffic display indicate the status of the calls such as Busy Free Call Na...

Page 23: ...can activate these buttons by clicking them with the left mouse button Answer Buttons Call Processing Buttons Dialing Buttons Automatic line seizure deactivated off Automatic line seizure activated on For external calls For internal calls For personal calls Æ 50 Æ 39 Æ 54 Æ 52 Æ 39 Æ 40 Æ 40 Æ 40 Æ 41 Æ 40 ...

Page 24: ...g a call Click the right mouse button anywhere on the attendant monitor to open the pop up menu With the left mouse button click a menu option in the pop up menu to activate the function The particular functions presented in the pop up menus de pend on the switching state of your system Not for U S A pop up menu appears when you click the right mouse button on any free area in the attendant monito...

Page 25: ...stations per group can be dis played and dialed using the status buttons If a status button has a gray background the station if free If the background is red the sta tion is busy If the station is being called the background of the sta tus button turns yellow To change these status button colors from the File menu select Settings and then the BLF tab From there you can also select whether the bac...

Page 26: ...e of the labeled status buttons the number for this station is automatically dialed Æ 42 Click the busy lamp field button in the toolbar or Select the BLF option from the Window menu Menu Bar Menu_1 Menu_2 Status button Double clicking a status button has the same effect as single clicking it ...

Page 27: ...ically when the Hicom Attendant P is started From the File menu select the Settings option to display the Set tings window Select the BLF tab Menu Bar Menu_1 Menu_2 Activate the BLF Activated option Click the OK button to confirm your selection Click the Cancel button to return to the attendant monitor ...

Page 28: ...t tons with the station numbers The station is now saved under this status button Call the busy lamp field To open the Station number dialog box using the left mouse but ton simultaneously click the status button to be labeled while pressing the Shift key Enter the station number and click OK to confirm your entry ...

Page 29: ...rl while clicking the left mouse button on the status button of the station to be deleted The station is deleted from the busy lamp field Ctrl Deleting a station from the busy lamp field does not delete it from your system in other words you can reconfigure it at any time ...

Page 30: ...manually to execute functions or procedures that cannot be initiated via toolbar buttons or pop up menus for a description of these functions and procedures and how to execute them refer to the user manual for the Hicom 150 E Office system telephones Calling the Service Menu The call display is replaced by the Service box Use the and buttons to scroll in the system menu and initiate functions and ...

Page 31: ...ed both by the speaker if activated and by a list box A 0891234567 I 38041 Mayer P 38559 Miller List boxes Answer call Open list box External calls Internal calls Personal calls A bar indicates the number of pending calls If you are working with another Windows application when a call is received the system automatically changes to the Hicom Attendant P Note that the system cannot change to the Hi...

Page 32: ...o answer Answer the selected call or Press the space bar on the keyboard This allows you to answer the call in the queue that has the highest priority Default call priority Recall External calls Internal calls Personal calls Space Bar When you answer a call it makes no difference whether the telephone handset is on hook or off hook because the tele phone s hookswitch is activated only during emerg...

Page 33: ...as not been deactivated and visually in the call display that a second call is waiting The call continues to be sig naled in the call display until you have answered it Click the Clear button or press F12 to terminate the current call The waiting call is signaled in the call display Answer the call by clicking the Answer button or pressing the space bar You can now speak to the second caller F12 o...

Page 34: ...ting call second call continues to be sig naled visually in the display Activating the Call Waiting Tone The call waiting tone is reactivated and the call waiting tone off icon is removed from the system bar Deactivating the Call Waiting Tone The call waiting tone is deactivated and the call waiting tone off icon appears in the system bar Call the pop up menu Select the Camp on without tone on off...

Page 35: ...ellow individually program mable Æ 25 You cannot pick up a call if you currently conducting a call or a call is being signaled in your call display Prerequisite The background or label of a status button in the busy lamp field is yellow The call is picked up and you can speak to the other party With the left mouse button click the status button with a yellow background or label for the station bei...

Page 36: ...appears in the system bar When the ringer signal is deactivated the telephone or PC speaker rings only once for an initial call All subsequent ringer signals are suppressed even for a second call Activating the Ringer Signal The ringer signal is reactivated and the ringing off icon is re moved from the system bar Deactivating the Ringer Signal The ringer signal is deactivated and the ringing off i...

Page 37: ... which you would like to hear the other party The call display is replaced by the Volume dialog box Use the and buttons to adjust the volume at which you hear the other party in eight steps Click the Back button in the Vol ume box to return to the call display The value you selected is stored Click the volume button in the toolbar ...

Page 38: ...internal station number Speaking to Visitors via the Entrance Telephone Prerequisite Your telephone rings and the entrance telephone sta tion number appears in your call display Opening the Door The following dialog box is displayed The door is opened Answer the call within thirty seconds You can now speak to the visitor via the entrance telephone Space Bar or Click the door lock button in the too...

Page 39: ... neously conferencing you can interconnect the two parties by clicking the Connect button the Clear button is replaced by the Con nect button Click the Clear button or press F12 hanging up to terminate your current call or F12 Click the Back button or press the key to terminate your current call and change to the waiting call or ...

Page 40: ...nter the external code and the external station s number The number is dialed as soon as you press Enter or Enter the external code and the external station s number Then click the General button The station number is dialed Enter the external code and the external station s number Then click the Private button The station number is dialed If you must dial the external code before dialing the exte...

Page 41: ... number of the internal station and press Enter to confirm You can program the system so that automatic line seizure is activated It will then be unnecessary to dial the external code when placing external calls However you will then have to click the Internal button before placing internal calls This button is displayed only if automatic line seizure is acti vated ...

Page 42: ...u are not in the talk state and want to place a call The station number is automatically dialed Select the Repdial keys option from the menu bar to open a pull down menu with the repertory dial keys Menu Bar Menu_1 Menu_2 Select the name of the station that you want to call The station number is dialed Click the busy lamp field button in the toolbar to display the busy lamp field With the left mou...

Page 43: ...or If the station cannot be reached the call is signaled in the call display as a recall after approximately forty seconds can be con figured by the system administrator With the left mouse button click the status button for the station to which you want to transfer the call Connect the station by clicking the Connect button the Clear but ton is replaced by the Connect button or press the key on t...

Page 44: ...ion you dialed is busy or unavailable you can initiate a redial the next time you call instead of having to reenter the station number Click the redial button in the toolbar to open a pull down menu with the last station numbers dialed Select the desired station number The number is automatically dialed ...

Page 45: ...e electron ic directory Æ 76 opens automatically and the entry is highlighted or Open the electronic directory and highlight an entry 2 Once you have selected a station click the Dial button or press En ter to confirm your selection The stored station number is transferred to the attendant monitor 3 Click the General button or press Enter The station number is dialed or or ...

Page 46: ...ansfer Normal Transfer 1 Answer the call The call appears in the traffic display 2 While still conducting the call use the left mouse button to click the status button for the station to which you want to transfer the call The station number is dialed or While still conducting the call enter the number of the station you want to reach and press Enter to confirm your selection The sta tion number i...

Page 47: ...ed their data is deleted from the traffic display and you are free to answer another call If the station is busy or does not answer click the Back button to return to the first party 3 Notify the destination station of the call 4 Connect the station by clicking the Connect button the Clear but ton is replaced by the Connect button or press the key on the keyboard or ...

Page 48: ...er the call The station number is dialed and the call is automatically for warded to the station dialed or 1 Answer the call The call appears in the traffic display 2 While still conducting the call enter the number of the station you want to reach while conducting the call and press Enter to confirm your selection The station number is dialed You can also dial the station from the electronic dire...

Page 49: ...and press Enter to confirm your entry The station number is dialed You can also dial the station from the electronic directory Æ 76 the busy lamp field Æ 42 or the repertory dial keys Æ 42 When the station answers you can conduct a consultation call The first party is automatically placed on consultation hold meaning that he or she cannot overhear your conversation Click the Back button or press t...

Page 50: ...te You are currently conducting an external call You can also place more than one external call on hold Activating a Held Call Click the Hold button The other party is now on hold and cannot overhear your conversation Click the Hold button to open a pull down menu with the external calls on hold Select the held call that you would like to answer You are recon nected to the held station ...

Page 51: ...currently conducting an internal call You can place only one an internal call on hold Activating a Held Call Click the Hold button The other party is on consultation hold and cannot overhear your conversation Click the Back button or press the key You are reconnected to the held station or ...

Page 52: ... conducting a call and another party is waiting for example on consultation hold Interconnecting Two Parties Click the Toggle button to change to the waiting party You cannot activate the toggle function if you used the Hold button to place one of the two parties on hold Click the Connect button to interconnect the two stations the Clear button is replaced by the Connect button or press the key or...

Page 53: ...and button Initiating conference is replaced by the symbol command button Terminate conference Terminate conference Click the Clear button to leave the conference the other two parties remain interconnected Click the toolbar button for initiating a conference The message Conference is displayed in the status box for both parties The three party conference is initiated You can bring the conference ...

Page 54: ...alls have been answered the park icon is re moved from the system bar Click the Park button to park the call The park icon appears in the system bar The Hicom Attendant P automatically parks the call in the next available park slot With the left mouse button click the Park button to open a pull down menu with the parked calls Select the parked call that you would like to answer You are recon necte...

Page 55: ...f the tele phone involved and the parties are reminded every two seconds by a dual tone that they are in an override situation Click the Clear button to leave the call The other parties remain in terconnected 1 Dial the internal station number You hear a busy signal 2 Click the override button in the toolbar You can now speak with the two parties or Click the right mouse button to call the pop up ...

Page 56: ... disturb The message Do not disturb appears in the status box of the traffic display 1 Dial the internal station number You hear a busy signal 2 Click the override button in the toolbar You have overridden do not disturb and the destination station s phone is ringing or Click the right mouse button to call the pop up menu Select the Override menu option You have overridden do not disturb and the d...

Page 57: ...it Activating Display Suppression If you now call another party neither the station number nor the name of the attendant console will appear on his or her display Deactivating Display Suppression The next time you place a call your station number or name will ap pear on the called party s display Call the pop up menu Select the Privacy on off menu option The privacy on symbol appears in the system...

Page 58: ...onds to the callback request When you answer the callback you first will hear a dial tone and then the other party will be called 1 Enter the station number and press Enter to confirm your entry The station cannot be reached 2 Click the callback button in the toolbar The callback icon ap pears in the system bar Your callback request is sent to the called station or Call the pop up menu Click the C...

Page 59: ...he call display is replaced by the Callback dialog box Using the and buttons you can retrieve and can cel callback requests from a menu Click the Back button in the Callback dialog box to return to the call display Call the pop up menu Click the Callback menu option with the left mouse button This op tion appears only if you have issued callback requests ...

Page 60: ...odes by the system administrator The group codes must be configured in the Attendant P Select the Paging option from the menu bar to open a pull down menu with the paging groups Menu Bar Menu_1 Menu_2 Select the group that you want to page The group code is dialed automatically You can now make your an nouncement The Paging menu option appears in the menu bar only if paging groups have been activa...

Page 61: ... replaced by the box for sending messages Using the and buttons you can display a menu and select from among ten predefined brief messages 0 Please callback 1 Someone is waiting 2 Appointment 3 Urgent call 4 Do not disturb 5 Fax waiting Click the message button in the toolbar Enter the number of the internal station to which you want to send a message and click OK to confirm your entry ...

Page 62: ...h the message menu and return to the call display Receiving a Message If messages are waiting for you the view messages icon will ap pear in the system bar The call display is replaced by the box for viewing messages Using the and buttons you can view and delete the messages received from a menu Click the Back button in the box for displaying messages to return to the call display Call the pop up ...

Page 63: ...already hear a busy signal before you dial The call display is replaced by the dialog box for releasing a trunk Using the and buttons you can select and release an external trunk from a menu Click the Back button in the box for releasing a trunk to return to the call display Click the release trunk icon in the toolbar Now enter the station number and press Enter to confirm your en try The station ...

Page 64: ...arty at his or her workstation you can call the absent party using the radio paging equipment Paging a Party The following dialog box is displayed Call the pop up menu Select the Personal search menu option Enter the desired party s station number for example his or her pager number and press Enter to confirm your entry ...

Page 65: ...ter a message for example a station number for the party and page this party Click the Back button in the paging dialog box to return to the call display If the party paged does not respond or if the radio paging equip ment shuts off after a certain period of time you can cancel the page by clicking the Clear button or by pressing F12 or F12 ...

Page 66: ...Forwarding The following dialog box is displayed Call forwarding is activated and the call forwarding icon appears in the system bar Click the call forwarding button in the toolbar Enter the station number of the call forwarding destination internal or external telephone and click OK to confirm your entry If you activate call forwarding during a call and another call is currently waiting call wait...

Page 67: ...Forwarding Calls 67 Deactivating Call Forwarding Call forwarding is deactivated and the call forwarding icon is re moved from the system bar Click the call forwarding button in the toolbar ...

Page 68: ...ch as the security officer that you select The system administrator can configure whether or not the Attendant P will be authorized to activate night answer You can enter and select from among up to eight different internal night destinations Entering a Night Destination From the File menu select the Settings option to open the Settings window Select the Night destinations tab Menu Bar Menu_1 Menu...

Page 69: ...t destination click the Change night dest option in the Edit menu Enter the possible internal night destinations in the text boxes Click the OK button to confirm your entries Click the Cancel button to return to the attendant monitor ...

Page 70: ...wer incoming calls From the Edit menu select the Change night dest option The fol lowing pull down menu appears from which you can select a night destination Menu Bar Menu_1 Menu_2 Select a night destination The night destination selected is identi fied by a check mark When you activate night answer calls are for warded to this night destination ...

Page 71: ...the system bar and call forward ing to the night destination is deactivated Click the night answer button in the toolbar or Call the pop up menu Select the Night answer menu option You must still answer any waiting calls in the call display Any new calls are forwarded to the night destination Click the night answer button in the toolbar or Call the pop up menu Select the Night answer menu option ...

Page 72: ...ch as addition al phone numbers or notes regarding a phone call Opening the Notebook The Notebook window is displayed Using the standard Windows 95 98 icons you can save open and print the notebook files From the Window menu select the Notebook option Menu Bar Menu_1 Menu_2 ...

Page 73: ...x button then appears above the Hold button in the attendant monitor The call display is replaced by the box for displaying charges Using the and buttons you can select the internal station from a menu and display print or delete the call charges in curred and the call duration Click the Back button in the box for displaying charges to return to the call display Click the Callbox button in the att...

Page 74: ...requently dialed station numbers You must configure these keys before you can use them From the File menu select the Settings option to open the Settings window Select the Repdial keys tab Menu Bar Menu_1 Menu_2 In the text boxes enter the names and station numbers of the sta tions desired Click OK to confirm your entries ...

Page 75: ...ial keys From the menu bar activate the Repdial keys menu Æ 42 to access the pull down menu with the repdial keys Click the Cancel button to return to the attendant monitor The Repdial keys option appears in the menu bar only if you have configured repertory dial keys in the Settings window ...

Page 76: ...n a database for the ETD is loaded when the Hicom Attendant P is started up Starting the ETD The main window of the directory is now displayed containing all the stations in the directory with their data To start the ETD select the Directory option from the Window menu or Click the directory button in the toolbar Menu Bar Menu_1 Menu_2 Record Provide station number for dialing Data fields Edit rec...

Page 77: ...itor Enter the initial letters in the desired party s name for instance Ada and press Enter to confirm your entry If the ETD contains the combination of initial letters entered the directory is automatically opened The first station name in the ETD that matches the initial letters en tered is highlighted Select the desired station Click the Dial button Click the General button to dial the station ...

Page 78: ...me A search by city postal code or station number is conducted in a similar manner The following dialog box is displayed If the company is stored in the ETD the directory opens with a list of the parties employed by this company The first party is highlight ed From the Find menu select the Company option or Press F3 Menu Bar Menu_1 Menu_2 F3 Enter the company desired and click OK to confirm your e...

Page 79: ...New entry button to open another window that has four different tabs on which you can enter a new station in the ETD The window contains four tabs General Station numbers Memo and Additional Save record Return to main directory window General tab Memo tab Additional tab Station numbers tab ...

Page 80: ...Electronic Directory ETD 80 General Under the General tab you can enter the party s name company and address Station Numbers Under the Station numbers tab you can enter the party s phone numbers ...

Page 81: ...er the Memo tab you can enter several lines of notes regarding this party such as the company s business hours Additional Under the Additional tab you can enter additional data such as the party s department or position within the company ...

Page 82: ...e selected party Click the save icon to save the data Click the Cancel button to return to the directory s main window Æ 76 The new station and its data are displayed here If you click the Cancel button without saving the record the record is lost and you are returned to the directory s main window From the directory s main window select the party whose entry you would like to modify Click the Edi...

Page 83: ...urn to directory s main window Delete record Save record Click the save icon to save the data Click the Cancel button to return to the directory s main window Æ 76 The new station and its data are displayed here If you click the Cancel button without saving the record the record is lost and you are returned to the directory s main window ...

Page 84: ...d numeric keypad Keyboard Answer calls Dial station number in General trunk group Connect calls Place calls on hold Toggle between two calls Park calls Disconnect calls Dial station number in Private trunk group Return to waiting call Clear text boxes Dial station number Space Bar Alt A Alt B Alt H Alt M Alt P Alt S Alt V Alt Z Del ...

Page 85: ...elp Find by name Find by company Find by city Find by postal code Find by station number Tone dialing Disconnect or connect calls Mute F1 F2 F3 F4 F5 F6 F7 F12 Pause Connect calls Return to waiting call Override calls Dial station number Enter ...

Page 86: ...e retained and you can continue to execute all switching functions from your op tiset E advance plus comfort or memory system telephone provid ed that it is connected to your PC via the control data adapter If your PC is connected to the Hicom system via the UP0 E PCI card you cannot perform any switching functions during emergency op eration To return to your PC attendant console restart the Hico...

Page 87: ...is manual first tells you how to install the Hicom Attendant P attendant console hardware and then describes the installation and configuration of the Hicom Attendant P switching program Before installing the Attendant P hardware and software carefully read through this section ...

Page 88: ...System Requirements z PC with a Pentium 133 MHz processor or higher z 16 MB of RAM z Super VGA with 800x600 pixel resolution z Sound card with speaker for ringer signaling z Microsoft compatible mouse z Windows 95 98 operating system z Hicom 150 E Office Release 1 0 2 0 2 2 z 3 5 inch diskette drive or CD ROM drive z Free RS 232 interface COM ports 1 4 for optiset E control data adapter with optis...

Page 89: ... and safety regulations CE z Do not expose devices to direct sunlight or any other sources of heat z Protect devices from moisture and penetration by liquids z Never insert objects in openings in the device z Operate optiset E local power supplies only at the specified line voltage z Use only accessories recommended by Siemens ...

Page 90: ...ptiset E advance plus comfort memory advance con ference conference system telephone Serial connecting cable Two installation disks for Hicom Attendant P Installation instructions for optiset E control data adapter Hicom Attendant P User and Installation manual 2 Unplug the subscriber line from the optiset E telephone and place the phone on a soft surface with the key field facing down 3 Hold the ...

Page 91: ...d with Handset Cradle and Handset The UP0 E PCI card is a state of the art plug in PCI card that allows you to connect a PC to your Hicom 150 E Office system as though it were a system telephone This means that you can also perform all switching functions from the PC For installation the card requires a virtual COM port an interrupt IRQ and an I O address Because the card is a PCI card the system ...

Page 92: ...to operating instructions from PC manufacturer 4 Before installing the card create a ground connection by touching the computer housing this is necessary because the card is highly sensitive to static electricity 5 Remove the UP0 E PCI card from its antistatic case plug it into the selected PCI slot and secure it in place also refer to oper ating instructions from PC manufacturer 6 Connect the UP0...

Page 93: ... icon and click the Device Man ager tab The additional virtual COM3 port must be configured un der Ports COM LPT If COM3 is already being used on your PC you must change the virtual COM port from COM3 to COM4 Æ 93 Under the Device Manager tab open the Computer icon Check whether an interrupt and I O address were as signed to the UP0 E PCI card using the Interrupt request IRQ and Input output I O o...

Page 94: ...lect the Device Manager tab Select the UP0 E PCI card and click the Remove button In the next window click OK to confirm Updating the Drivers If an updated driver version exists for the UP0 E PCI card your sys tem administrator can update your system without having to change the hardware or software The following drivers must be copied from the update disk or update CD ROM to your Windows system d...

Page 95: ...ion port lines to the Hicom system z Jack HA 8 pin Port for handset cradle and handset z Jack OUT 6 pin Port for external recording equipment z Jack IN 6 pin Not used In addition one yellow LED and one red LED are on the back of the card to indicate the following UP0 E PCI card statuses z Red LED illuminated Card error z Yellow LED flashing Card in operation z Yellow LED illuminated Data being tra...

Page 96: ...rt menu click Run and select the setup exe file on the disk or CD ROM drive The Hicom Attendant P installation program now starts the InstallShield Wizard which guides you through the rest of the in stallation process During installation make sure that no other applications are open Use the CTRL ALT DEL function to bring up the Close program window and close all programs except ex plorer and SYSTR...

Page 97: ...he InstallShield Wizard has started the Welcome window is displayed 4 Click the Next button to confirm You can exit installation at any time by clicking the Cancel button Any files that were already copied to your hard disk are removed ...

Page 98: ... the Software 98 The User Information dialog box appears 5 Enter a name or designation and the name of your company and click the Next button to confirm your entries The Choose Destination Location window appears ...

Page 99: ...rectory The Choose Directory dialog box appears 7 After selecting the new directory click OK to confirm your se lection You are returned to the Choose Destination Directory window Click the Next button to confirm your selection The Select Program Folder dialog box appears ...

Page 100: ...he Hicom Attendant P in the future Click the Next button to confirm your selection The Start Copying Files window appears 9 When you click Next the installation program copies all the necessary files to the directory selected The next status box shows you how the copy procedure is progressing The installation program asks you to insert additional installa tion disks ...

Page 101: ... to confirm When the last installation disk has been read in the message Setup is creating Icons is displayed The program folder with the Hicom Attendant P program is opened Finally the Setup Complete window appears 11 Click the Finish button to confirm Installation has been completed ...

Page 102: ...m The first time you start Hicom Attendant P a window automatically opens in which you can select the language for Hicom Attendant P Click OK to confirm your selection The Settings window automati cally opens You can configure the Hicom Attendant P using this window To access this window select the Settings option from the File menu Enter data under the seven tabs using the following procedures ...

Page 103: ... 150 E Office system configuration by Assistant or Symac Not for U S is detected after the Hicom Attendant P is started or while it is running the Hi com Attendant P is automatically updated This procedure is indicated in the status bar by the message Please wait ...

Page 104: ...CI card COM3 or COM4 or the port to which the optiset control data adapter of a system telephone is connected usually COM2 If a braille keyboard not available in U S is connected to the com puter you also must enter the COM port to which the keyboard is connected and select the Activated option ...

Page 105: ...ding calls in the call dis play changes from green to red In the other text boxes under this tab specify the paths to the wave files included in the software package for ringer signaling on the PC You can choose from among six different ringer signals for ex ternal internal and personal calls When you select the Activated option the ringer signal is played over one or two additional speakers that ...

Page 106: ...er dialing the external code z Trunk seizure with Enter the external code that you will use to seize a free trunk to place an external call In this case the Prime Line on feature must be deactivated Otherwise you can initiate external dial ing without an external code z Number redial only for external numbers This option allows you to restrict the number redial list to ex ternal calls z Deactivate...

Page 107: ...ted when the Hicom Attendant P is started z Call detail file Enter the path to the call detail file All chargeable phone calls and their values are stored here The call charges are recorded in the file only if the system ad ministrator has configured call detail recording in the system If it is configured you will see a check mark next to the Acti vated option ...

Page 108: ...nnouncement groups From the Existing groups box select the groups that you want to be able to reach with a speaker announcement and transfer them to the Active announcement groups box The Paging menu option is now displayed in the Hicom Attendant P menu bar This menu option allows you to issue speaker announce ments to the configured groups ...

Page 109: ...l keys for ten frequently used station numbers Enter the names and station numbers of the selected stations in the text boxes The Repdial keys menu option is now displayed in the Hicom Atten dant P menu bar This option provides you with a pull down menu from which you can call the configured stations directly ...

Page 110: ...ght different night destinations under the Night destinations tab You can then select the Change night dest option from the Edit menu to choose a night destination and acti vate it by clicking the night answer button in the toolbar All calls are then forwarded to this destination ...

Page 111: ...u click the Set BLF button at the top of the tab the system checks all the numbers for Hicom stations and updates the BLF For example if a station configured in the BLF is assigned another station number its station number in the BLF is not deleted until you update the BLF You can then configure the station s new num ber in the BLF The first time you start the Hicom Attendant P you must click the ...

Page 112: ...hange color when a station is called or is busy You can also display the labels on the status keys in bold characters In the bottom section of the tab you can change various color set tings in the busy lamp field z Color station is busy Color of the status button when the station is busy z Color station is called Color of the status button when the station is being called z Color group 1 Backgroun...

Page 113: ...urn to the attendant monitor the message Please wait appears in the status bar while the Hicom Attendant P is being up dated with the new settings As soon as the update operation has been completed the message System ready is displayed The Hi com Attendant P is ready for operation In the Settings window click OK to confirm your entries Click the Cancel button to return to the attendant monitor ...

Page 114: ...ectory is loaded when the Hicom Attendant P is started You can add new stations to the database Starting the ETD The main window of the directory containing all the stations in the directory and their data is now displayed To start the ETD select the Directory option from the Window menu or Click the directory button in the toolbar Menu Bar Menu_1 Menu_2 Record Provide station number for dialing D...

Page 115: ...eral Station numbers Memo and Additional On these tabs you can enter additional data for the station Click the New entry button to open another window on which you can enter new stations in the ETD Save record Return to directory search Station numbers tab Memo tab Additional tab General tab ...

Page 116: ...uring the Hicom Attendant P 116 General On the General tab you can enter the party s name company and address Station Numbers On the Station numbers tab you can enter the party s most impor tant phone numbers ...

Page 117: ...emo On the Memo tab you can enter several lines of notes regarding this party such as the company s business hours Additional On the Additional tab you can enter additional data such as the par ty s department or position within the company ...

Page 118: ...ory data This file is located in the root directory for the Hicom Attendant P for example under C Program Files Hicom Attendant P and is called set3 mdb Copy this data to the backup directory of your choice Click the save icon to save the data Click the Cancel button to return to the directory s main window Æ 114 The new station and its most important data are displayed here If you click the Cance...

Page 119: ...119 Error Correction in Hicom Attendant P This section discusses the questions and problems that users most often encounter when installing the UP0 E PCI card ...

Page 120: ... the setup program for your computer Which PCI slot should I use for the UP0 E PCI card You can install the UP0 E PCI card in any free long PCI slot Is the UP0 E PCI card compatible with PCI spec 2 1 The UP0 E PCI card is compatible with PCI spec 2 1 Which interrupt should I use for the UP0 E PCI card Because the UP0 E PCI card is a PCI card you usually do not have to select an interrupt It is con...

Page 121: ...tional standard for shared interrupts If you have installed another PCI card in your system that does not support shared interrupts ask the card manufacturer for a driver that permits shared interrupts or assign the card a different inter rupt You may also have problems under Windows 95 98 if two cards at tempt to use the same interrupt The system may suddenly shut down or restart for no apparent ...

Page 122: ...OS This is often the case with computers with a Phoe nix BIOS After installing the PC card connect your computer to the power supply network and start the setup program You can usually access this program by pressing a key combi nation displayed on the screen such as F1 Del or Ctrl Alt S Look in the BIOS for PCI slot entries They can be found in the main menu or under Advanced System Configura tio...

Page 123: ...problems with Windows 95 98 replace the UP0 E PCI card with another PCI card When you replace the cards the BIOS also replaces the two interrupts assigned to the cards After a system restart the problem with Windows 95 98 may have been eliminated ...

Page 124: ... 93 z Check whether the UP0 E PCI card if present is securely plugged into the computer slot z Check whether you have too many other programs open z Shut down your computer and switch it off and on The Attendant P is no longer responding z Close any 16 bit applications that are open such as Word 6 0 z Check whether the Hicom system is still operating by verifying another telephone s operation the ...

Page 125: ... z If the status button for a station is always red indicating that the station is busy it may not mean that the station is con stantly conducting calls but instead that the station tele phone is defective or was removed from the Hicom system If such is the case update the busy lamp field Æ 111 z If the status button for a station is always yellow indicating that the station is being called and yo...

Page 126: ...e Attendant P root directory open the vf3 cfg file using any text editor z Insert the following line under System Trace 5 z Save the file and restart the Attendant P The Trace button now appears in the toolbar Click the Trace button in the toolbar to open the error code window Delete any old error codes using the Clear button Generate the re producible errors and save the file The file is saved as...

Page 127: ...104 conference 53 configuration saving 113 software 102 consultation hold 49 contents of manual 9 D desktop 14 dialing 40 external 40 from busy lamp field 42 from electronic directory 45 internal 41 with redial 44 with repdial keys 42 display suppression 57 do not disturb 56 door opener 38 E electronic directory ETD 45 76 114 emergency operation 86 entrance telephone 38 ETD adding stations 79 115 ...

Page 128: ... override 55 P paging 60 108 park 54 pause character 106 pop up menu 24 pull down menu 15 R radio paging PSE 64 redial 44 releasing an external trunk 63 repdial keys 42 74 109 requirements 9 ringer signal 105 deactivating 36 S second call 33 Service menu 30 settings BLF 111 calls 105 connection 104 night destinations 110 paging 108 repdial keys 109 saving 113 system 106 software configuring 102 in...

Page 129: ...Index 129 T threshold value 105 toggle 52 toolbar 15 17 traffic display 20 22 transfer 46 normal 46 speed 48 trunk seizure 106 U UP0 E PCI card 91 V volume setting 37 W warning 105 wave file 105 ...

Page 130: ... the equipment This equipment does not exceed Class B limits per radio noise emissions for digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference Cet équipe...

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