SHOWTEC 51342, User Manual

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43
Galactic TXT
Product code: 51342
7. Troubleshooting
This troubleshooting guide contains actions which can be carried out by the user. The device does not
contain user-serviceable parts.
Unauthorized modifications to the device will render the warranty void. Such modifications may result in
injuries and material damage.
Refer servicing to instructed or skilled persons. Contact your Highlite International dealer in case the
solution is not described in the table.
Problem Probable cause(s) Solution
The device does not
power up
No power to the device
● Check if power is switched on and
cables are plugged in
Main fuse is blown
● Replace the fuse. See 8.3.1. Replacing
the Fuse on page 45
The device does not
produce a laser
projection
The key switch is not in ON position
● Insert the key switch and turn it in ON
position. See 2.4. Safety Devices on
page 9
The remote interlock or the test
connector is not connected
● Connect the remote interlock or the
test connector. See 2.4. Safety Devices
on page 9
The device responds
erratically The factory settings of the device
are changed
● Reset the device’s parameters to the
default factory settings. See 6.6.8.
System Settings on page 27
The device does not
respond to DMX
control
The controller is not connected ● Connect the controller
The device is not in DMX mode
● Activate DMX mode from the main
menu
The signal is reversed. The 3-pin/5-
pin DMX OUT of the controller does
not match the DMX IN of the
device ● Install a phase-reversing cable
between the controller and the device
The controller is defective ● Try using another controller
The device responds
erratically to DMX
control
Bad data link connection
● Examine connections and cables.
Correct poor connections. Repair or
replace damaged cables
The data link is not terminated with
a 120 Ω termination plug
● Insert a termination plug in the DMX
OUT connector of the last device on
the link
Incorrect addressing
● Check address settings and correct, if
necessary
In case of a setup with multiple
devices, one of the devices is
defective and disturbs data
transmission on the link
● To find out which is the defective
device, bypass one device at a time
until normal operation is restored
The device does not
respond to IR remote
control
The IR remote control is not
enabled ● Enable the IR remote control form the
main menu
The IR sensor is out of range
● Try using the remote control from a
different angle.
The battery of the remote control is
depleted
● Change the battery