High Accuracy Gloss Meter Operation Manual
23
11.
Simple troubleshooting
Problem Description
Treatment method
Instrument can not start-up
Please check whether the battery is
inside or the battery has power or not;
Using USB Power to check if it is
connected or the USB cable is damaged.
Automatically shutdown after start-up
Replace new battery
Large deviation in measurement data
Confirm that the measured object is
aligned with the measuring port during
measurement and close to the
instrument.
Please re-calibrate the instrument;
Check that the battery is fully charged.
Calibration failed
Check whether the calibration box is in
good connection; the calibration board is
clean; calibration board protection paper
is removed.
Abnormal sampling
Replace the new battery;
Check if there is a lot of radiation in the
work environment.
USB cannot connect to PC
Re-plug USB;
Check if the USB cable has problems;
Check if the USB driver is installed;
Check if the operating system is
activated;
Try to start the PC software with
administrator privileges.
Unable to install USB driver
Check if the PC has sufficient rights;
Check if the CPU is too new and not
compatible with the operating system
(Intel's Newer CPU Installs Windows 10
Operating System Below Will Cause USB
Drive to Fail to Work).
