11/8/24
08_XL-E171DVH_EN.fm
E-36
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Troubleshooting chart
Many potential problems can be resolved by the owner
without calling a service technician.
If something is wrong with this product, check the following
before calling your authorised SHARP dealer or service
centre.
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet (CD pickup, etc.) or on the transmitter on
the remote control. Condensation can cause the unit to
malfunction. If this happens, leave the power on with no
disc in the unit until normal playback is possible (about 1
hour). Wipe off any condensation on the transmitter with a
soft cloth before operating the unit.
■
General
Symptom
Possible cause
●
The clock is not set
to the correct time.
●
Did a power failure occur?
Reset the clock. (Refer
page 15)
●
When a button is
pressed, the unit
does not respond.
●
Set the unit to the power
stand-by mode and then
turn it back on.
●
If the unit still malfunctions,
reset it. (Refer page 37)
●
No sound is heard.
●
Is the volume level set to
“Min”?
●
Are the headphones
connected?
●
Are the speaker wires
disconnected?
■
DVD/CD player
Symptom
Possible cause
●
Playback does not
start.
●
Playback stops in
the middle or is not
performed properly.
●
Is the disc loaded upside
down?
●
Does the disc satisfy the
standards?
●
Is the disc distorted or
scratched?
●
Playback sounds are
skipped, or stopped
in the middle of a
track.
●
Is the unit located near
excessive vibrations?
●
Is the disc very dirty?
●
Has condensation formed
inside the unit?
■
Remote control
Symptom
Possible cause
●
The remote control
does not operate.
●
Is the AC power lead of the
unit plugged in?
●
Is the battery polarity
correct?
●
Are the batteries dead?
●
Is the distance or angle
incorrect?
●
Does the remote control
sensor receive strong
light?
■
Tuner
Symptom
Possible cause
●
The radio makes
unusual noises
continuously.
●
Is the unit placed near the
TV or computer?
●
Is the FM aerial placed
properly? Move the aerial
away from the AC power
lead if it is located nearby.
■
USB
Symptom
Possible cause
●
Device cannot
be detected.
●
Is there any MP3/WMA file
available?
●
Is the device properly
connected?
●
Is it an MTP device?
●
Does the device contain AAC
file only?
●
Playback does
not start.
●
Is it a copyright protected
WMA file?
●
Is it a false MP3 file?
●
Wrong time
display.
●
Wrong file name
display.
●
Is Variable Bitrate file being
played back?
●
Is the File Name written in
Chinese or Japanese
characters?
■
TV Output
Symptom
Possible cause
●
No picture from S
VIDEO or
Component output
The VIDEO OUT setting may
be wrong.
●
Use the provided video
cable and check the
VIDEO OUT setting in
Setup menu. (refer page
11)
●
Press and hold VIDEO
MODE button to change
the Video Out setting.
●
No picture from
HDMI output
The Resolution setting may be
wrong.
●
Use the provided video
cable and check the
RESOLUTION setting in
Setup menu. (refer page
11)
●
Press and hold ANGLE
button to reset the
resolution to default
setting.
●
TV output is
distorted
The TV type may be wrong
●
Use the provided video
cable and check the TV
TYPE setting in Setup
menu. (refer page 11)
●
Press and hold ZOOM
button on the remote
control to change TV Mode
setting.
■
Condensation
