Sharp MX-5111N Technical Handy Manual Download Page 55

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SHARP

JAM CAUSE CODES

INNER FINISHER

Code

Description

Code

Description

FIN_TIME

Finisher paper early JAM

FPPD1_S

Finisher inlet port remaining JAM

FPDD_S

Bundle exit remaining JAM

FSTPD_S

Paper exit remaining JAM

FPPD1_N

Finisher inlet port not reached

JAM

FSTPLJ

Staple JAM

4K FINISHER

FED_N

Finisher inlet port not-reached

JAM

FSFS_S

Saddle paper exit remaining JAM

FED_S

Finisher inlet port remaining

JAM

FSHS_N

Saddle transport not-reached JAM

FFPD_N

Saddle section not-reached

JAM

FSHS_S

Saddle transport remaining JAM

FFPD_S

Saddle section remaining JAM

FSSTPLJ

Saddle staple JAM

FHS_N

Finisher paper exit not-

reached JAM

FSTPLJ

Staple JAM

FHS_S

Finisher paper exit remaining

JAM

PDPPD1_N

Interface inlet port not-reached

JAM

FIN_TIME

Finisher paper early reaching

JAM

PDPPD1_S

Interface inlet port remaining JAM

FPNCHJ

Punch JAM

PDPPD2_N

Interface outlet port not-reached

JAM

FSFS_N

Saddle paper exit not-reached

JAM

PDPPD2_S

Interface outlet port remaining

JAM

Summary of Contents for MX-5111N

Page 1: ...p 8 SD Card Replacement Procedure 38 Colour Calibration 11 Firmware Print Driver Revision 40 Updated Maintenance 13 Test Simulation 41 Operating System Support 17 Trouble Codes 48 Electrical 18 Sensor Location 52 Coin Vend Interface 19 Jam Cause Codes 53 Firmware Upgrade 21 Repair Hints 56 Updated Firmware Recovery 25 Technical Bulletin Index 63 Updated E Manual Update 27 Document Reference 67 Wat...

Page 2: ... 84kW TEC Value Measured 3 55 kWh 4 12 kWh Noise Measured Operating 56db Max 70db Waiting 45db Emission Actual Ozone 0 2mg h B W 1 2mg h Col Dust 0 5mg h B W 1 3mg h Col Styrene 0 05mg h B W 0 09mg h Col Copier Specification Copy Speed Max 41ppm A4 19ppm A3 51ppm A4 23ppm A3 E Sort SOPM Yes Yes Colour and B W First Copy Time OC B W 4 7sec Col 6 7sec B W 4 1sec Col 5 7sec First Copy Time DSPF B W 7...

Page 3: ...ur TIFF JPEG XPS PDF Encrypted PDF PDF A Opt MX EB11 Compact PDF Destination Desktop FTP Folder SMB USB memory E mail HDD I Fax TWAIN WIA compliant User Registrations Max 500 one touch 500 group Bundled Utility Software Network Scan Tool Sharpdesk v3 3 1 license Facsimile Requirement Opt MX FX11 Communication Formula Super G3 Transmission Speed 2sec range Super G3 JBIG 6sec range G3 ECM Communicat...

Page 4: ...ss Unit MX FR33 U Data Security Kit MX LC11 3500 Sheet LCC A4 MX AM10 Web Browsing Kit MX EB12 N Mirroring Kit HDD MX DE15 1 x 500 sheet Desk MX FN11 Finisher 4K MX PNX6 Hole Punch MX FN18 Saddle Finisher 4K MX PNX6 Hole Punch MX DE16 2 x 500 sheet Desk MX AMX1 Application Integration Module MX AMX2 Application Communication Module MX AMX3 External Account Module MX UN01A UN05A Sharp OSA Network S...

Page 5: ...1 Internet Fax expansion kit AR SU1 Stamp unit MX EB11 PDF high compression kit MX EB12 Mirroring kit MX EB12N Mirroring kit N MX AM10 Web browsing kit MX KB11 N Keyboard unit N MX EB13 USB Wireless Adaptor MX AMX1 Application integration module MX AMX2 Application communication module Cannot install with MX FR33 MX AMX3 External account module MX FR33 Data security kit CC version MX FR33U Data se...

Page 6: ...C unit 300k MX 510HB Waste Toner Collector Includes LSU cleaner x 3 50k approx MX C31FL Ozone Filter Kit Ozone filter 150k MX 310PD Paper Dust Removing Kit Paper dust removal unit 150k FUSING UNIT MX 361FB MX 510FB Fusing Belt Kit Fusing belt Meandering Suppress collar x 2 200k MX 510LH Pressure Roller Kit Fusing roller Pressure roller 200k MX 510WB Web Cleaning Kit Web roller Web guide shaft x 2 ...

Page 7: ... SC3 Saddle Staple Cartridge for MX FN10 MX FN18 2000 staples x 3 AR SV1 Stamp Cartridge for AR SU1 2 cartridges SERVICE ROTATION MX 510U1 Primary Transfer Belt Unit For Service Rotation MX 410U2 Secondary Transfer Belt Unit MX 411FU Fusing Unit 230v for MX 4111N only MX 510FU Fusing Unit 230v for MX 5111N only Note The consumable life may vary depending on the document density temperature humidit...

Page 8: ...to latest version INITIAL SETUP Sim 26 01 Right Tray Installation Yes No Sim 26 02 LCC Installation Paper Size A4 Sim 26 06 Machine Destination Sim 26 35 Set Multi Error Counter Set to 1 Multi Count Sim 26 50 Long Paper Support up to 1200mm 0 Disable 1 Enable Sim 26 52 Non Printed Paper Counter Set up Sim 55 03 Process Mixed Size Pages orientation when Printing in Duplex SSW 3 6 0 Disable 1 Enable...

Page 9: ...OUR CALIBRATION Sim 46 74 Engine Printer Colour Calibration Select FACTORY Mode COPY IMAGE QUALITY Check Image Quality Copy Mode Density Magnification Lead Edge Void If NG perform the following adjustments as required Sim 46 01 Copy Density Adjust Colour Sim 46 02 Copy Density Adjust B W Sim 46 09 DSPF Copy Density Adjust Sim 50 28 OC ADJUST Lead Offset Mag SPF ADJ Lead Offset Sub scan Manual Adju...

Page 10: ...mode ON OFF ACRE SCAN COMPRESSION KIT MX EB11 Sim 22 05 Check ACRE firmware version must be 02 00 A1 or higher Upgrade to latest version using Sim 49 01 EXTERNAL ACCOUNTING MODULE MX AMX3 Sim 55 03 Auto clear function before Copy job execution SSW 1 5 0 Disable 1 Enable Sim 55 03 USB Card Reader detection control SSW 6 8 0 Disable 1 Enable Sim 55 03 Continuous print mode job queuing for OSA SSW 24...

Page 11: ...Colour balance with slightly strong cyan Def 3 Colour balance with the emphasis on Cyan COLOUR BALANCE ADJUSTMENT Sim 46 74 Engine Printer FACTORY MODE Place printed test pattern onto glass for both Copy Printer modes Manual Colour Calibration SERVICE MODE HIGH DENSITY PROCESS CONTROL Execute Sim 44 06 COLOUR BALANCE ADJUSTMENT Sim 46 74 Engine Printer SERVICE MODE Place printed test pattern onto ...

Page 12: ...67 27 for Printer Scan Test Pattern to Register Custom Service Target DEFAULT SETTING Service Mode To return machine to Standard setting STANDARD SERVICE TARGET SETTING Execute Sim 63 08 for Engine Sim 67 28 for Printer COLOUR BALANCE ADJUSTMENT Sim 46 74 Engine Printer SERVICE MODE Place printed test pattern onto glass for both Copy Printer modes ...

Page 13: ...eplace the Pressure Roller Kit FK3 Fuser Web Cleaner Counter has reached the specified limit Pop Up FK3 Error Web End Detected Replace the Web Cleaning Kit TK1 Primary Transfer Unit Counter has reached the specified limit Replace Primary Transfer Belt and Blade kits Transfer Section TK2 Secondary Transfer Unit Counter has reached the specified limit Replace the Secondary Transfer Belt Kit TA Maint...

Page 14: ...Process Section Black or when the Black maintenance counter has reached the specified life x Replace Black Developer MX 51GVBA x Replace Black Drum Unit MX 51GUSA or OPC Drum MX 51GRSA Main Charge Unit MX 510MK x Sim 24 05 Clear K Black Developer Counter x Sim 24 04 Clear K Black Drum CTRG Counter x Clear K Black Main Charger Counter x Clear K Black Drum Blade Counter x Clear Maintenance ALL Count...

Page 15: ... MX 361FB or MX 510FB Replace Fusing Pressure Roller Kit MX 510LH Replace Web Cleaning Kit MX 510WB Check Clean Upper and Lower Thermistors Check Clean Fuser Separator Pawls Sim 24 04 Clear Fusing Belt Counter Clear Separation Clean Roller Clear Fusing Belt Counter Clear Fusing Roller Counter Clear Press Roller Counter Clear Fusing Web Counter Perform the following only when replacing the followin...

Page 16: ... Transfer Belt Kit MX 510B1 Replace Primary Transfer Cleaning Blade Kit MX 510TL Replace Secondary Transfer Belt Kit MX 310B2 Clean ID Registration Sensors Sim 24 04 Clear TC1 Belt Counter Clear Trans Blade Counter Clear TC2 Belt Counter Sim 50 22 Drum Position Registration Adjustment select ALL ...

Page 17: ... 1 1 GPD PCL XPS V WHQL PC Fax 2 2 2 2 2 2 2 Sharpdesk v3 3 Composer SAP Use SH1DN050 PCL or SH1HN050 PS 1 Device Type Airprint Native Button Manager Twain Scan Network WHQL WHQL WHQL WHQL WHQL WHQL WHQL Scan to Sharpdesk v3 3 Scan to Folder 3 3 Scan to FTP Sharp OSA Network Scan Tool 4 4 4 4 4 4 4 SRDM Notes 1 MX PK11 is required 2 MX FX11 is required 3 Supported on Mac OSX 10 4 to 10 8 therefore...

Page 18: ... PWB EEPROM or following U2 trouble DV BIAS VOLTAGE SIMULATION 08 01 Item Mode Adjustment Range Actual Voltage MX 4111N MX 5111N Middle Speed DV Bias Voltage K 0 600 450 5V C M Y Low Speed DV Bias Voltage K 450 5V C 430 5V M 430 5V Y 430 5V MAIN CHARGE GRID VOLTAGE SIMULATION 08 02 Item Mode Adjustment Range Actual Voltage MX 4111N MX 5111N Middle Speed MC Grid Voltage K 150 850 630V 5V 640V 5V C ...

Page 19: ... barrier 5 The audit device MUST comply and display the relevant safety approval mark C Tick CE or equivalent To enable coin vend function test simulation 26 03 should be set as required Coin Vendor Mode Diagnostic Setting The specified quantity is completed Remainder of money is left Insufficient money during copy job The specified quantity is completed No money remaining Black Colour No money re...

Page 20: ...10 CV_COLOUR0 Out 11 CV_DUPLEX Out 12 5v Out 13 CV_SIZE0 Out 14 CV_SIZE1 Out 15 CV_SIZE2 Out 16 CV_SIZE3 Out Colour Signals Colour Mode CL COLOR1 CL COLOR0 B W 0 0 Full Colour 1 1 Others Single Two Colour 0 1 Paper Size Signals SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE 0 0 0 0 NIL 0 0 0 1 A3 1 0 1 1 A3W 0 0 1 0 A4 0 0 1 1 LT 0 1 0 0 B4 0 1 0 1 LG 0 1 1 0 WLT 0 1 1 1 INV 1 0 0 0 B5 1 0 1 0 A5 1 0 0 1 EXTR...

Page 21: ...cted an error message will be displayed 3 Using the LCD screen browse and select the updated engine firmware file sfu 4 The current and the updated firmware versions will be shown within the display 5 Select the required firmware that requires updating Press Execute Yes to commence the update Note If all firmware including peripherals require updating select ALL as shown ...

Page 22: ...RMWARE UPGRADE SHARP 22 6 Firmware update progress and remaining time should now be displayed 7 Once the firmware update has completed successfully select OK MFP should reboot Firmware update is complete ...

Page 23: ... http 192 168 0 151 service_login html Note If User Authentication username password is enabled open the device webpage and login using the service username and password as below 2 Select Enter the Service Username and Password to access the Service Webpage and click Login Default Username service Password service 3 When the service webpage opens click Update of Firmware ...

Page 24: ...nd select Open 5 Press Execute to start the firmware update Note Once the machine has entered service download mode the update will commence and the progress will be displayed 6 When the firmware upgrade is complete click Reboot to execute a remote restart of the machine Firmware Upgrade is complete ...

Page 25: ...are Recovery Procedure 1 Power off the MFP Remove the left cabinet MFP PWB Cover and Turn ON MFP PWB UPDATE DIP SW 2 If a Boot failure has occurred replace the SC Card 3 Insert a USB memory device containing the MX 4111 5111N series firmware file SFU into the USB slot 4 Turn ON the MFP Power After approximately 10 seconds UPDATE PROGRAM INIT PLEASE WAIT indication should be displayed VERSION CHECK...

Page 26: ... Note The abbreviated name location of the firmware that is being updated will appear in the upper right corner 9 If the firmware upgrade completes successfully RESULT OK will be displayed 10 Power off the MFP Turn OFF MFP PWB UPDATE DIP SW and refit the MFP PWB cover left cabinet Firm Update Reading Data Firm Update IcuM Writing Data Firm Update IcuM Result OK ...

Page 27: ... memory device as shown Note The E Manual firmware for MX 4111 5111N series consists of 1 file UAR 2 Insert the USB memory device into a USB port on the machine and execute Simulation 49 03 E MANUAL UPDATE 3 Browse the E Manual Directory eg VIRGO E MANUAL and select the uar update file ...

Page 28: ... and updated version should then be displayed 5 Press Execute to commence upgrade Update File Checking and a progress of the update will be displayed 6 Once the update is complete press OK to exit simulation mode E Manual update is complete ...

Page 29: ...he Watermark firmware directories onto the USB drive do not change the folder hierarchy or files 2 Insert the USB memory device into a USB port on the machine and execute Simulation 49 05 WATER MARK UPDATE Note If no USB device is detected an error message will be displayed 3 Select the Directory containing the Watermark update files ...

Page 30: ... and updated version should now be displayed Press Execute to commence upgrade 5 Update File Checking and a progress of the update will be displayed 6 Once the update is complete press OK to exit simulation mode Watermark Update is complete ...

Page 31: ...arts CAUTION Please note that counter data and machine adjustment values are recorded in the EEPROM If the data in EEPROM is corrupted it is impossible to recover In such cases the only solution will be to initialise the EEPROM therefore counter data and adjustment values will be reset to 0 or default Once all the adjustment values are set to default it will be necessary to readjust all the adjust...

Page 32: ...ictionary Not available 6 Chinese FEP dictionary Not available 7 JOB LOG Perform via WEB PAGE 8 JOB completion list Not available 9 New N A FSS information Not available 10 User font Added Not available Perform via WEB PAGE Service or User 11 User macro Not available Perform via WEB PAGE 12 Document filing Perform via WEB PAGE Perform via WEB PAGE 13 System setting data Sim56 02 Device cloning Sto...

Page 33: ...r MFP Device U2 05 trouble will be displayed Use SIM16 to cancel U2 05 trouble and then format the HDD using SIM62 01 5 Clear the FAX SCANNER image memory by executing SIM66 10 This memory must be cleared for all models equipped with FAX I FAX and Network Scanner in order to keep compliance between the HDD data and the image related memory 6 Install the E Manual Data onto the HDD using SIM49 03 7 ...

Page 34: ... whole contents of one HDD to the other HDD Troubleshooting Use SIM62 20 to check the HDD status and refer to the following tables to confirm the relation between the HDD status and possible remedy Status Trouble when is displayed SIM 62 20 HDD2 OK NONE REBUILDING ERROR TROUBLE HDD1 OK A A A NONE A REBUILDING ERROR A TROUBLE A Status Trouble when E7 03 error message is displayed SIM 62 20 HDD2 OK ...

Page 35: ...d the HDD Replace the HDD which indicates NONE Perform the replacement procedure of the mirroring kit HDD or standard machine HDD Replace the mirroring kit Perform the replacement procedure of the mirroring kit HDD or standard machine HDD Replace both of the HDD of the mirroring kit and that of the machine D When in TROUBLE TROUBLE RAID PWB trouble Both or one HDD trouble Replace the mirroring kit...

Page 36: ...HDD of the machine Power off the MFP device Primary power switch WHEN REPLACING THE MIRRORING KIT HDD ONLY 1 Using a new HDD unit from Service Spare Parts replace the Mirroring Kit HDD 2 Power on Boot the MFP device Rebuilding is automatically executed 3 Check that E7 03 trouble does not occur and the UI icon which indicates rebuilding of the mirroring kit is displayed Use SIM 62 20 to confirm the...

Page 37: ...rage backup function to import the Address book Image Send registration data and User authentication data etc Import the Document Filing data User font and macro data The JOB LOG data can be backed up but cannot be imported Caution When replacing the HDD for the mirroring kit ensure to use a new HDD unit If an HDD that has been previously used for a mirroring kit is used to replace a HDD the opera...

Page 38: ...tion Script main program SIM49 01 UI screen information XML SIM49 01 Flash image SIM49 01 Flash language data SIM49 01 Flash guidance animation SIM49 01 S 102 ICU firmware fixed data Mirror Same as above SIM49 01 S 105 System Data Setting value data file System setting SIM setting data Image quality adjustment FAX Soft SW SIM56 02 SIM56 02 S 103 User Data System setting data SIM56 02 SIM56 02 Key ...

Page 39: ...le type and then provide the PDF data to the user The data cannot be restored to the machine 4 Replace the SD card with a new one 5 Upgrade the firmware to the latest version 6 Use SIM66 10 to clear the image send memory This is in order to obtain consistency between the HDD data and the image related memory 7 Use SIM56 02 to restore the data backed up in procedure 1 8 Restore the data backed up i...

Page 40: ...1 G1 00 DATA SECURITY KIT MX FR33U 08 10 Rc 00 PCL MAIN 08 20 R1 00 ACU MX EB11 02 00 A1 00 WATERMARK 01 00 R1 00 E MANUAL 01 70 R1 00 Print Driver Driver Windows OS x86 2008 7 8 8 1 Windows OS x64 2008 R2 2012 R2 7 8 8 1 PCL6 09 03 04 45 WHQL 09 03 04 45 WHQL PS 09 03 04 46 WHQL 09 03 04 46 WHQL PPD 1 5 0 11 WHQL 1 5 0 11 WHQL PC Fax 3 8 15 21 3 8 15 21 TWAIN 3 01 020 000 WHQL 3 01 020 000 WHQL X...

Page 41: ...X 4111 5111N Service Manual Simulation Entry Method 1 Double click the HOME key Total use quantity Toner remaining quantity display mode screen will appear 2 Touch the VER display section as indicated below 3 Touch keys 4 Enter a main SIM code with the 10 key pad then touch the START MONO or COLOR key or select a main code from the SIM key list on the touch panel C ...

Page 42: ...bias setting and output 2 MHV Grid setting and output 6 Transfer setting and output 9 Duplex Operation Test 2 ADU sensor check 3 ADU load output check 10 Toner Motor Operation Test 1 Toner motor operation check 13 U1 Clear Cancel Trouble cancel U1 trouble 14 Clear Cancel Trouble cancel excluding U2 PF trouble 15 U6 Clear Cancel Trouble cancel excluding U2 PF trouble 16 U2 Clear Cancel U2 trouble c...

Page 43: ...rgement image loss adjustment 74 OSA trial mode setting 78 Remote operation VNC password setting 79 User data pop up display enable disable 30 Sensor Operation Test 1 Main unit sensor check 2 Tray sensor check main 40 Bypass Operation Adjustment 2 Bypass tray width adjustment 7 Bypass tray width detection manual setting 41 OSS Operation Adjustment 1 Document sensor operation check 2 Document senso...

Page 44: ... paper mode gamma adjustment 52 Heavy paper mode gamma default set 54 Half tone density adjustment dither 55 Drop out colour mode adjustment for Image Send mode 58 Copy mode pseudo resolution setting smoothing process 46 Copy Image Density Adjustment 59 Copy mode pseudo resolution image process adjustment 60 Sharpness adjustment colour auto mode 61 Area separation recognition setting 62 ACS operat...

Page 45: ...ob queuing for external accounting 0 Job Queue Disabled 1 Job Queue Enabled SW24 8 OSA Offline Mode for external accounting 0 Disabled 1 Enabled 55 MFP Data Setting 3 Controller soft switch setting SW25 7 Custom Envelope size Printer 0 Disabled 1 Enabled SW26 1 Notification sound of finished Copy job 0 Disabled 1 Enabled SW26 2 Notification sound for Stop copy when no original is present 0 Disable...

Page 46: ...uch panel adjustment result display 5 Operation panel key input test 66 Fax Control Settings Adjustments 1 Fax Soft SW setting 2 Country code default set Fax 3 Fax PWB controller memory check 4 Fax signal line check Max level 6 Fax list print confidential registration 7 Fax memory printout all data 8 Fax voice message setup 9 Fax signal line check Soft SW setting 10 Fax all memory clear 11 Voice s...

Page 47: ...dard target of printer colour calibration Service 31 Printer calibration data clear 33 Printer screen gamma adjust PCL PS 34 Engine maximum adjustment mode for printer 36 Adjust low density section 45 Printer image filter and trapping adjustment 52 Printer default gamma check PCL PS 54 Printer colour balance adjustment ...

Page 48: ...error 10 Shading trouble Black correction 11 Shading trouble White correction 14 CCD ASIC communication error 20 LSU laser detection error K 21 LSU laser detection error C 22 LSU laser detection error M 23 LSU laser detection error Y 24 LSU LD driver error K 25 LSU LD driver error C 26 LSU LD driver error M 27 LSU LD driver error Y 28 LSU PCU connection trouble 29 LSU ASIC frequency abnormality 42...

Page 49: ...own 40 Toner density sensor trouble K 41 Toner density sensor trouble C 42 Toner density sensor trouble M 43 Toner density sensor trouble Y 45 Colour image density sensor trouble 49 LSU thermistor trouble 50 Drum phase sensor trouble Black F2 51 Drum phase sensor trouble Colour 41cpm 51 Drum phase sensor trouble Cyan 51cpm 52 Drum phase sensor trouble Mag 51cpm 53 Drum phase sensor trouble Yel 51c...

Page 50: ...uble 16 Fusing pressure release trouble 30 MFP fan motor trouble 31 Paper exit cooling fan trouble L4 32 Power source cooling fan trouble 34 LSU cooling fan trouble 35 Fusing cooling fan trouble 45 Toner cooling fan trouble 50 Process fan trouble 56 Rear cooling fan trouble 58 Ozone exhaust fan trouble L6 10 Polygon motor trouble LSU L8 01 No Full wave signal 02 Full wave signal error 20 MFP PWB c...

Page 51: ... lift motor trouble 09 LCC lift motor trouble 10 Desk transport motor trouble 20 LCC communication trouble 21 LCC transport motor trouble 22 LCC 24v power abnormality 50 Desk Main unit incompatibility trouble 51 LCC Main unit incompatibility trouble 52 PCU PWB Paper feed desk communication trouble U7 50 Communication trouble between main unit and vendor control 51 LCC Main unit combination trouble...

Page 52: ...SENSOR LOCATION SHARP 52 Sensor Location ...

Page 53: ...reached JAM Desk 1 paper feed PPD1_S3 PPD1 remaining JAM Desk 1 paper feed CPFD2_N4 CPFD2 Not reached JAM Desk 2 paper feed PPD1_S4 PPD1 remaining JAM Desk 2 paper feed CPFD2_S2 CPFD2 remaining JAM Cassette 2 paper feed PPD1_SA PPD1 remaining JAM ADU paper feed CPFD2_S3 CPFD2 remaining JAM Desk 1 feed paper PPD1_SL PPD1 remaining JAM LCC reefed paper CPFD2_S4 CPFD2 remaining JAM Desk 2 feed paper ...

Page 54: ... SPPD1 not reached JAM SPPD5_S SPPD5 remaining JAM SPPD1_S SPPD1 remaining JAM SPSD_SCN Exposure start notification timer end SPPD2_N SPPD2 not reached JAM STOP_JAM Emergency stop request JAM SPPD2_SR SPPD2 reverse remaining JAM 1K FINISHER FDRLMJ Paper exit roller lift motor JAM FPPD3_S Saddle paper exit remaining JAM FGMJ Gripper motor JAM FSATPD_S Saddle transport remaining JAM FIN_PAOF Paper a...

Page 55: ... inlet port remaining JAM FSHS_N Saddle transport not reached JAM FFPD_N Saddle section not reached JAM FSHS_S Saddle transport remaining JAM FFPD_S Saddle section remaining JAM FSSTPLJ Saddle staple JAM FHS_N Finisher paper exit not reached JAM FSTPLJ Staple JAM FHS_S Finisher paper exit remaining JAM PDPPD1_N Interface inlet port not reached JAM FIN_TIME Finisher paper early reaching JAM PDPPD1_...

Page 56: ...wn and select the required option from User Information Print menu Note The Administrators password will be required HOME SCREEN ALL The FAX icon is not displayed correctly on the Home Screen even after adding the FAX icon via system settings once the fax expansion kit is installed After installing the MXFX11 Fax Expansion Kit execute Sim 66 10 to perform a memory clear The FAX icon will then be d...

Page 57: ...by the administrator System Settings Image Send Settings Fax Settings Default Settings When Digital Line Network is enabled ticked the signal outgoing level of FAX is set to 15dBm When using the LCD panel to change System Settings only Top Page and System Settings are listed within the menu Go to the service webpage http IP_Address_of_MFP service_login html Default Username Password service Select...

Page 58: ...prevent E7 48 trouble the MXEB11 firmware must be upgraded to 02 00 A1 or higher ALL E7 95 Check PCL Flash ROM replace if required Also ensure to upgrade the Firmware to current version MX FNX9 F1 00 trouble after a firmware upgrade When performing a firmware upgrade on the Inner Finisher ensure to select both BOOT MAIN firmware after executing Sim 49 01 Due to a recent change both BOOT MAIN firmw...

Page 59: ...Host Installation Folder eg C Program Files Sharp Sharp OSA Network Scanner Tool Host OSANSTWeb bin Afterwards reboot the Host Server PC ALL Under External Account control OSA is it possible to lower the Automatic Log Out User timer from 60 seconds Under User Control Default Settings menu enable Automatic Logout Setting and change to the required time eg 30 seconds Unable to enter the URLs for EAM...

Page 60: ...P settings on the MFP make sure to add a Name Email Address in the Default Send Set menu under System Settings Image Send Settings Scan Settings MXFX11 Fax dial tone gives busy tone On some PABX the line voltage may be low enough for the machine to think that an external handset is off hook stopping faxes from being sent Usually this manifests itself as the machine always having a congestion tone ...

Page 61: ...cific source eg Mac App Store From the Security Privacy menu System Preferences change the Allow Applications Downloaded From setting to Mac App Store and identified developers or Anywhere ALL When printing within a Windows environment a delay is experienced when selecting and connecting to the required print queue from some Applications eg Word 2010 Upgrade the PCL6 or PS print driver to the foll...

Page 62: ...h alert condition Upgrade the MFP firmware to February 2012 Running Change 06 00 R1 or higher and configure the following soft switch SIM 55 03 SW28 3 change from 0 to 1 Note For dealer email address multiple email notifications will still be received Configuring Toner Low Email alerts to be sent at a specific toner remaining level If you wish to receive toner low emails at a specific toner remain...

Page 63: ...ard Reader All COP2107 Measures against PDPPD1_N paper jam caused by the deteriorated cushion MX FNX9 COP2104 Setup of new service parts Saddle stapler MX FN10 COP2102 Noise from the secondary transfer unit All COP2099 Staple Unit Staple Cartridge listing All COP2087 Sharp Remote Device Manager SRDM v1 4 All COP2085 Measures to prevent F1 00 error code caused by the contact failure of the paper su...

Page 64: ...the Cover Top MX FN10 COP1924 Improvement for C4 00 PTC trouble All COP1923 Measures to prevent POD1_S jams due to paper touching the enter gate when performing 2 side print with A3 paper MX FNX9 COP1919 Countermeasure for deviation of punch hole position MX FN10 PNX5 COP1914 Enhancement to prevent paper jam caused by unhooked bunch roller pressure lever MX FNX9 COP1913 Improvement to prevent fold...

Page 65: ...ance Cleaning Blade All COP1786 Stylus Pen Holder established as a service part All COP1783 Configuring ID card with internal user control All COP1782 Enabling public folder NAS Network attached storage All COP1781 Home screen background customization All COP1771 Noise reduction during initial operation MX FN10 COP1765 Sharp Remote Device Manager SRDM v1 1 All COP1764 Improved paper feeding perfor...

Page 66: ...ULLETIN INDEX SHARP 66 Reference Description Model COP1657 Paper skew within Switchback Transport MX FN10 COP1632 F1 37 trouble after replacing the Finisher Control PWB MX FN11 COP1475 Rom version upgrade MX FN11 ...

Page 67: ...ndows Update server WHQL WHQL Windows Hardware Quality Lab Digitally Certified Print Driver for specified Windows Operating System is supported 01 14 Current Release Support Schedule Month Year English only Note Release schedule is subject to change without prior notice Useful Links Web Addresses Support Website MFP Firmware Service Documentation Print Drivers Utility Software www sharp net au Pro...

Page 68: ...NOTES SHARP 68 ...

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