Sharp DX-B351PL User Manual Download

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9.3.

Common Troubleshooting

9.3.1.

Common Problems

Problem

Cause

Solution

Problems with the Printer

The printer
does not
work

The cable between the computer
and the printer is not connected
properly.

Error in specifying the print port.

The printer is offline, and User
Guide of Printer is checked.

The printer has not recovered

from an internal error, such as a
paper jam, paper empty, etc.

Driver program of printer is not
installed correctly.

Disconnect and then reconnect
the printer cable.

Check the Windows printer settings to
ensure that the print job has been

sent to the correct port. If the
computer has more than one port,
make sure that the printer is
connected to the correct port.

Make sure that the printer is in the
normal online status.

Please eliminate errors so that the
printer can recover to its normal state.

Unload and reinstall the driver

program of printer.

Problems with Paper Handling

Paper feed
failure

The print media has been
loaded incorrectly.

The print media is out of the

supported media range.

The feed roller is dirty.

Too many papers in paper tray.

Please install printing medium
correctly; please print with manual
feed tray if special printing medium is
used to print.

Please use the print media within the
specification range.

Clean the feed roller.

Take the excessive papers out from

paper tray; please print with manual
feed tray if special printing medium is

used to print.

Summary of Contents for DX-B351PL

Page 1: ...SHARP DX B351PL Monochrome Laser Printer It is recommended that you read this Guide carefully before using the printer User Guide ...

Page 2: ...CS Audio Technology Limited It is prohibited to copy translate modify and transmit this User Guide by any means or in any form without the prior written consent of HCS Audio Technology Limited Version V1 0 Disclaimer For a better user experience HCS Audio Technology Limited reserves the right to make changes to the User Guide The information contained herein is subject to change without notice Use...

Page 3: ...the requirements of U S Code of Federal Regulations 21 CFR 1040 IEC 60825 1 The following label is attached to the laser components inside the printer Safety Warning Please note the following safety warnings before using the printer Warning There is high voltage electrode inside the printer Before cleaning the printer make sure the power is turned off Plugging and unplugging the power cord plug wi...

Page 4: ...nal maintenance personnel Opening or removing the cover could result in an electric shock or other potential hazards Incorrect disassembly and assembly could also result in an electric shock during future use 13 If any one of the following occurs disconnect the equipment from the computer and pull out the power cord from the AC wall socket and contact a qualified member of the service personnel fo...

Page 5: ...e limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If t...

Page 6: ...nited States 07645 Telephone number 1 201 529 8984 FCC Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Products that have earned the ENERGY STAR are designed to...

Page 7: ...k connection 17 3 1 3 Driver uninstallation 18 3 2 Driver installation based on Mac system 18 3 2 1 Driver installation 18 3 3 Add printer to Mac system 20 4 Wired network setup 21 4 1 Set IP Address 21 4 1 1 Automatic Setting 21 4 1 2 Manual Setting 21 5 Web server 22 5 1 Visit the embedded Web server 22 5 2 Use Web server to manage printer 22 5 2 1 IP address setup 23 5 2 1 1 IPv4 setup 23 5 2 1...

Page 8: ...tine Maintenance 43 8 1 Cleaning the Printer 43 8 2 Toner cartridge and drum component maintenance 45 8 2 1 About toner cartridge and drum component 45 8 2 2 Replace toner cartridge and drum component 45 9 Troubleshooting 49 9 1 Cleaning Jammed Paper 49 9 1 1 Paper jam of auto feed tray 49 9 1 2 Paper jam of manual feed tray 50 9 1 3 Middle jam 51 9 1 4 Paper Jam in the Fuser Unit 53 9 1 5 Duplex ...

Page 9: ...Product series parameters USB Interface Type Language Panel Automatic Two Sided Printing Mute Printing Support Blank Unsupport This product series is subject to additions or changes without prior notice NET Print PDL Control LCD A4 Print 33ppm Speed Letter 35ppm ...

Page 10: ...2 1 2 Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD ROM ...

Page 11: ... the laser toner cartridge 5 Manual feed tray Place mediums to be printed in manual feed tray 6 Power switch Turn the power on or off and press this button under Ready state to enter energy saving mode Press and hold this button for more than 2s to turn the printer power off 7 Automatic Feeder Tray Place mediums to be printed in the auto feed tray 8 Paper deflector of manual feed tray Slide paper ...

Page 12: ...to paper length Adjustment of length extension of the tray Rear View 1 USB Interface Connects product to the computer with USB cable 2 Network Interface Connects product to network with a network cable 3 Power Interface Connects product to power with power cord 4 Rear Cover Paper release when it gets jammed 5 Duplex Printing Unit Paper feed at duplex printing and paper release when paper gets jamm...

Page 13: ...ard volume toner cartridge High volume toner cartridge About 1500 Pages Based on ISO 19752 standard About 3000 Pages Based on ISO 19752 standard SHARP does not recommend using consumables other than the original consumables provided as any damages caused by non original consumables are not covered by the scope of warranty Consumable s capacity may vary based on printing volume Toner cartridge appe...

Page 14: ...nformation Save toner 2 indicator Indicate the on off of save toner function Please refer to Chapter 1 5 2 3 Toner cartridge status indicator Indicate the status of toner cartridge and printer please refer to Chapter 1 5 2 4 Menu Open the main menu of the control panel 5 OK Confirm the selection on the screen 6 UP Scroll up through the menus and options Change the numeric value by cycle accumulati...

Page 15: ...own through the menus and options Shift the entry positions from left to right for example to input IP address entry 8 Back Return to the previous menu 9 save toner key Open save toner function 10 Cancel Exit operation ...

Page 16: ...nks Turn save toner state function and sleep mode None 3 Blue indicator normally on Turn on save toner function Display meanings of toner cartridge status indicator are as follows No Display of toner cartridge status indicator Status Status description 1 Die out Sleep mode 2 Green indicator blinks Warming up printing print cancelling 3 Green indicator normally on Printer is ready ...

Page 17: ... Orange indicator normally on 6 Red indicator normally on Toner cartridge error uninstalled ink cartridge non matching ink cartridge invalid toner cartridge Printer errors such as paper error paper out paper jam paper feed failure opened front cover ...

Page 18: ...ze Media weight A4 Letter Legal Folio Oficio Statement Executive JIS B5 ISO B5 A5 A6 B6 Monarch Env DL Env C5 Env NO 10 Env C6 Env Japanese Postcard ZL 16K Big 16K 32K Big 32K Yougata4 Postcard Younaga3 Nagagata3 Yougata2 Custom 16 lb bond 74 lb cover Maximum capacity of the tray 1 pages It is not recommended to use special paper extensively which may affect the service life of the printer The pri...

Page 19: ...get the best print effect Please observe the following standards Types of Print Media Correct Practices Incorrect Practices Label Paper Use labels with no exposed lining paper only Labels shall be placed flat when using Use labels on full sheet only There is no guarantee that all the labels in the market can meet corresponding requirements Use wrinkled blistered or damaged label papers Envelope En...

Page 20: ...ctor to the slot suitable for paper size in order to match paper length and width Note Do not overly squeeze the paper length guide and paper width guide otherwise it could lead to deformation of paper 3 Before loading paper please unfold the stacked paper to avoid a paper jam or feed error and then load the paper into the tray print side down The automatic feeder tray can be loaded up to 250 page...

Page 21: ...ut inside the auto feed tray at one time may cause paper jam or paper feed failure If carrying out single sided printing please make sure that the side to be printed the blank side is face down 2 3 2 Install manual feed tray 1 Raise the output tray to avoid the printed paper from slipping and falling or immediately remove the printed document after the printing is complete 2 Open manual feed tray ...

Page 22: ...rinting Put the printing medium inside the manual feed tray with the printing side up the top of paper should be put inside first 5 When the page is printed and in the output tray put the second piece inside according to the above steps to continue printing Slow action will lead to the prompt of paper out or paper failure of manual feed tray After paper is put inside printing will be resumed autom...

Page 23: ...ns B Printing A4 5mm 0 197inch 5mm 0 197inch Letter 5mm 0 197inch 5mm 0 197inch 2 5 Paper application rules Rough textured uneven oil stained and extremely smooth paper will make printing effect poor Please make sure that there is no dust fluff etc on the paper Paper shall be put on a flat surface and stored in a cool and dry environment ...

Page 24: ...interface may differ because of different models and functions so the schematic diagram is only for your reference 3 1 1 Installation via USB connection 1 Connect the printer to computer with USB cable and then turn power on 2 Insert the installation CD accompanying the printer into the CD driver of computer and operate Autorun exe installation program 3 Read and agree to the licensing agreement s...

Page 25: ...ter 4 for network setup 4 Insert the installation CD accompanying the printer into the CD driver of computer and operate Autorun exe installation program 5 Read and agree to the licensing agreement select installation language and printer model select Cable network connection and then click Install 6 The installation program starts to search for printer automatically and it may take a while 7 Afte...

Page 26: ...may differ because of multiple operating systems 1 Click the Start menu of computer and then click Allprograms 2 Click SHARP and then Click SHARP XXX SHARP XXX where XXX represents product model 3 Click uninstall to delete the driver according to instructions on uninstall window 4 Restart computer after finishing unloading 3 2 Driver installation based on Mac system Driver installation under Mac s...

Page 27: ... 5 Click Agree on the prompt window popping out to accept the licensing agreement 6 Click Install 7 Input computer password and click Install Software 8 Click Continue Installation on the prompt window popping out 9 The system will finish driver installation automatically ...

Page 28: ...rs Scanners of computer 5 Click button to select Add Printer orScanner 6 Select printer and then select the corresponding printer mode from the Use menu 7 Click Add 3 3 3 Add AirPrint printer 1 Turn on the power of the printer and computer 2 Make sure the connection between printer and computer is set up USB connection or network connection 3 Enter the System Preferences Printers Scanners of compu...

Page 29: ...ce of network environment You can check the IP address of the printer by printing the Network setup page out please refer to Chapter 7 4 for printing method or check network information by viewing the control panel of the printer please refer to Chapter 7 3 for viewing methods If the IP address is not listed please check network environment and then try again after waiting for several minutes Note...

Page 30: ...ed to use Safari 4 0 or higher version No matter what kind of browser you are using please ensure that JavaScript and Cookies are always enabled Please ensure compatibility with HTTP 1 0 and HTTP 1 1 when other network browsers are used If the computer cannot visit the Web server embedded in printer then your computer and printer may be connected to different networks Please inspect your network e...

Page 31: ...ent and manual setting and the DHCP auto assignment function is on by default You can set up the IPv4 address of printer manually to set up fixed IPv4 address for the printer 1 Turn on printer power to connect printer to network 2 Log in the embedded Web server please refer to Chapter 5 1 for login method 3 Click Settings Network settings Protocol Settings Wired IP Configuration 4 Set the IPv4 add...

Page 32: ...et up sleep time and recover factory settings via machine setup page 5 2 2 1 Set up e mail notification If you set up e mail notification an e mail will be sent to the mail address specified by you when abnormalities such as paper out occurs You can receive emails only if you made correct email setup Please consult your network administrator for detailed setup steps You need to log in the embedded...

Page 33: ...edded Web server please refer to Chapter 5 1 for login method 2 Click User Management and then click Restore to Factory Settings to recover factory settings The printer will restart automatically after factory settings recovery is finished Note After factory settings of printer are recovered user name of the administrator will be recovered to admin and the login password will be recovered to 00000...

Page 34: ...preferences Some functions are as follows Functions Diagram Note Windows 7 is taken as example in the above description You can utilize poster printing feature by selecting 2x2 poster printing in multipage You can enable printing preference and click the help button to view detailed function description Please refer to Chapter 6 9 for the method to open help document ...

Page 35: ... savethe preset Select preset every time before printing or print according to default setup Note Priority of App setup is senior to printer setup 6 3 Cancel printing The current printing work can be cancelled in printing process As for printers with LCD control panel the printing job can be cancelled by pressing Cancel as for printers with LED control panel the printing job can be cancelled by pr...

Page 36: ...ed mode means that papers will be fed from the manual feed tray first if there are papers being put inside it Generally the manual feeder tray is used to print on special paper such as envelopes transparencies etc and only one piece of paper can be loaded each time Please refer to Chapter 2 for putting papers inside manual feed tray Please refer to Chapter 2 1 for type of mediums that can be print...

Page 37: ...g does not support poster printing Please refer to Chapter 2 for paper loading and type of mediums that can be printed via auto feed tray 6 5 1 Duplex printing unit setup To achieve the best printing result you can set up the paper size of duplex printing unit As for duplex printing of A4 and 16K papers the slide should be adjusted to the A4 position as for Letter Legal Folio and Oficio 8 x 13 dup...

Page 38: ...4 or Letter position to finish setting up 4 Install the duplex unit in the printer 6 5 2 How to carry out auto duplex printing 1 Open the print job to be printed from the application such as a Notepad 2 Select Print from the File menu ...

Page 39: ...e corresponding model 4 Single click Preferences for printing setup 5 Select the Duplex in Basic tab and then select Long Edge or Short Edge 6 Single click OK to finish printing setup Click Print to realize auto duplex printing ...

Page 40: ... 6 6 Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing Set up fine mode in the basic page of printer preferences After setup fine printing mode can be realized ...

Page 41: ...ecause of multiple operating systems 1 Enter the Start menu Control Panel view Devices and Printers 2 Right click printer and select Printer properties in the pull down menu 3 Enter the Secondary Settings option 4 Click Mute printing and click Ok to finish setup 5 Open the printing work from the App select a printer of the corresponding model and then set up printing according to needs 6 Click Pri...

Page 42: ...Right click printer select Printer properties in the drop down list 3 Enter Secondary Settings option and set Auto shut off setting 4 Click OK to finish setting Note For printer provided with LCD control panel users may set auto off function through control panel keys Please refer to Chapter7 1 6 Individual countries or regions do not support auto off setting ...

Page 43: ... Open Help Document You can open the Printing preferences and click Help button for Windows Operation System only The help document contains the user guide where you can find the information on print settings ...

Page 44: ... 1 1 Language Setting Language Setting is used to select the language to be displayed on the control panel 1 Press Menu to enter the Menu Settings interface 2 Press OK to select the 1 System Setting option 3 Press OK key to select 1 Language Set option to set language as shown in the below figure ...

Page 45: ...mode the printer can be woken up by pressing any key or sending the print job to the printer Sleep time of network printer can be set with the embedded Web server Please refer to Chapter 5 2 2 2 7 1 3 Toner Save You can select the save toner mode which can reduce toner consumption and reduce printing cost When save toner mode is on the printed color will be lighter Save toner mode is off by defaul...

Page 46: ...se When mute mode is on printing will be in a low speed This mode is off by default 1 Press Menu to enter the Menu Settings interface 2 Press OK to select the 1 System Setting option 3 Press direction key or and select 4 Mute printing option and press OK key to turn on off this mode ...

Page 47: ...r printers with LED control panel press the power key to turn printer on and then press the Cancel Continue key for more than 2 seconds until the two green status lights on the panel start to blink at the same time Then release the key and wait for factory settings of the printer to recover The printer will restart itself automatically after finishing recovering factory settings 7 1 6 Auto shut of...

Page 48: ...time After printer is off power consumption is 0 5W or lower 7 2 Network Settings You can check or set network status via network setting 1 Press Menu to enter the Menu Settings interface 2 Press direction key or and select 3 Network Set option and press OK key to set Wired network setting circularly accumulate values from 0 9 press direction key to circularly input the position from left to right...

Page 49: ...tion You can check the network status through Network Information 1 Press Menu to enter the Menu Settings interface 2 Press direction key or and select 4 Network Info option and press OK key to view wired network information ...

Page 50: ...key or and select 5 Prt Info Rept option 3 Press the OK key to enter the print information report menu You can print the product report according to your needs The product reports that can be printed include the demonstration page information page menu structure page network setup page PCL font list page and PS font listpage Note The product report above is the most complete version and may be dif...

Page 51: ...r a short period after use When opening the front cover or rear cover to clean the parts inside the printer please do not touch the parts in the shaded area as shown in the following picture 1 Use a soft cloth to wipe the outside of the printer clean 2 Open the front cover and take the laser toner cartridge out along the track ...

Page 52: ...aper to avoid direct light damaging the toner cartridge 3 Clean the inside of the printer by gently wiping the shaded area as shown in picture with a dry and lint free cloth 4 Wipe the LSU lens of printer gently with dry lint cloth 5 Open the auto feed tray and wipe the pickup roller gently with dry lint cloth ...

Page 53: ...e toner quantity needed by printing For printers with LED control panel normally on orange toner cartridge indicator means that the service life of toner cartridge has expired and a new toner cartridge should be replaced For printers with LCD control panel normally on orange toner cartridge indicator or Ctg life expired displayed on LCD display means that the service life of toner cartridge has ex...

Page 54: ...ess the blue button on the left side of drum component with left hand and lift thetoner cartridge handle with right hand at the same time to take the toner cartridge out 4 Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left and right for 5 6 times so that the toner inside can be uniformly dispersed ...

Page 55: ...stalling toner cartridge 7 Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing 8 Close the front cover Drum component replacement steps 1 Power off the printer 2 Open the front cover and take the laser toner cartridge out along the track ...

Page 56: ... the package of new drum component take the protection device of drum component and put the drum component on a horizontal table 5 Install the drum component along the inner track to finish installing toner cartridge 6 Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing 7 Close the front cover ...

Page 57: ... the printer is powered on All the protective parts are removed The toner cartridge is installed correctly The paper is correctly loaded into the tray The interface cable between the printer and the computer is connected correctly The correct printer driver has been selected and installed properly The computer port is properly configured and is connected to the correct printer port 9 1 Cleaning Ja...

Page 58: ...inside the printer and close the front cover then the printer will recover printing automatically 9 1 2 Paper jam of manual feed tray 1 Gently pull the jammed paper out 2 After taking papers jammed out open and close the front cover and the printer will recover printing ...

Page 59: ...m Note When papers jammed in the middle are taken out please pay attention and do not touch the shaded area shown below in order to avoid burn 1 Pull paper tray out 2 Gently pull the jammed paper out 3 Install paper tray ...

Page 60: ...lity from affecting by the exposure of photosensitive drum please put the laser toner cartridge inside the protection bag or warp it with thick paper 6 Gently pull the jammed paper out 7 After taking out papers jammed install the laser toner cartridge again and close the front cover then the printer will recover printing ...

Page 61: ...1 4 Paper Jam in the Fuser Unit do not touch the shaded area shown below in order to avoid burns 1 Open the rear cover 2 Open the fuser door using the handles on both sides 3 Gently pull the jammed paper out ...

Page 62: ...the printer will recover printing 9 1 5 Duplex Unit Jam 1 Remove the duplex printing unit from the back of the printer 2 Remove the jammed paper from the duplex unit 3 If the paper does not come out along with the duplex unit open the tray and remove the jammed paper directly from the bottom ...

Page 63: ...so the schematic diagram is only for your reference 9 2 Software Failure Problem Solution The printer icon will not be displayed in the Printers and Faxes folder Reinstall the printer driver Ensure that the USB interface cable and the power cord are properly connected The printer is in Ready mode but it will not perform any print job If the failure still exists after restarting the printer please ...

Page 64: ...uter has more than one port make sure that the printer is connected to the correct port Make sure that the printer is in the normal online status Please eliminate errors so that the printer can recover to its normal state Unload and reinstall the driver program of printer Problems with Paper Handling Paper feed failure The print media has been loaded incorrectly The print media is out of the suppo...

Page 65: ...e problem still cannot be solved please contact the customer services center 9 3 2 Image Defects Problem Cause Solution The printout is whitish or light The print media does not meet the usage specifications for example the media is damp or toorough The resolution setting of printing program is too low and concentration setting is too low or save toner mode is clicked Toner is low Toner cartridge ...

Page 66: ...ponding paper medium Clean the inside of the printer It is suggested to replace the original tonercartridge Black vertical stripes Dirty toner cartridge Damaged inner parts of toner cartridge Dirty glass on the inner laser of the machine The paper path isdirty Clean or replace toner cartridge Clean the mirror of the laserat the back of the printer Clean the feed path of printer Black gray backgrou...

Page 67: ... toner cartridge is not installedcorrectly The toner cartridge may be damaged The parts inside the printer are damaged Ensure the correct loading of the print media Clean the paper path inside the printer Ensure the correctloading of the print media Please use print media within the specification range Clean the paperpath inside the printer Please contact a customer service center to replace a new...

Page 68: ...e structure of this printer on the panel menu you can view and set the following functions 1 Press Menu to enter the menu setting interface 2 Press or to select Prt Info Rept 3 Press OK and then or to select Menu Struc Pg 4 Press OK to print ...

Page 69: ...sit www sharpusa com 11 1 Overview of the Specifications Product Size W D H Approx 13 9 w x 13 1 d x 9 1 h Product Weight Approx 15 lbs Print Environment Print temperature range 10 32 50 90 Print humidity range 20 RH 80 RH Power Voltage 110V Model AC100 127V 10 50 60Hz 2Hz 9A Noise Printing 52dB A acoustic pressure Standby 30dB A level Mute mode 46 dB A Enter network standby time 1 minute Power Co...

Page 70: ...dows 10 Windows Server 2003 Windows Server 2008 Windows Server 2012 32 64 Bit Mac OS 10 7 10 8 10 9 10 10 10 11 Communication interface USB 2 0 High Speed IEEE802 3 10Base T 100Base Tx Print Time of First Page 8 5 sec Monthly Maximum Print Copies 25 000 pages Maximum printable size 8 5 x 14 ...

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