ERROR CODES AND TROUBLESHOOTING
17
SERFAS E-BIKE OWNER’S MANUAL
15
BF-DM-C-DP C18-EN November 2019
DEALER MANU
AL FOR DISPL
A
Y
7.9 ERROR CODE DEFINITION
The HMI can show the faults of Pedelec. When a fault is detected, the icon
will be indicated and one of the
following error codes will be indicated too.
Note:
Please read carefully the description of the error code. When the error code appears, please first restart the
system. If the problem is not eliminated, please contact your dealer or technical personnel.
Error
Declaration
Troubleshooting
04
The throttle is not back in its
correct position.
Check the connector from the throttle is correctly
connected. If this does not solve the problem, please
change the throttle.
05
The throttle has fault.
1. Check the connector and cable of the throttle are
not damaged and correctly connected.
2. Disconnect and reconnect the throttle, if still no
function please change the throttle.
07
Overvoltage protection
1. Remove and re-insert the battery to see if it
resolves the problem.
2. Using the BESST tool update the controller.
3. Change the battery to resolve the problem.
08
Error with the hall sensor signal
inside the motor
1. Check all connectors from the motor are correctly
connected.
2. If the problem still occurs, please change the
motor.
09
Error with the Engine phase’s
Please change the motor.
10
The temperature inside the en-
gine has reached its maximum
protection value
1. Turn off the system and allow the Pedelec to cool
down.
2. If the problem still occurs, please change the
motor.
11
The temperature sensor inside
the motor has an error
Please change the motor.
12
Error with the current sensor in
the controller
Please change the controller or contact your supplier.
