BATTERY TROUBLESHOOTING
SERFAS E-BIKE OWNER’S MANUAL
Your Dash Plus 500W e-bike battery uses several sophisticated
monitoring systems to prevent damage from overcharging, overheat-
ing, deep battery discharge, charging with the wrong voltage, and
other errors.
Please use the specific charger supplied with your e-bike. Other
chargers may not supply the correct voltage required for charging.
Those that do may not be programmed to initiate the charge cycle. To
resolve this:
If a situation occurs that could damage the battery, the battery can go
into a protective “sleep mode” - the battery cells inside are OK, but the
battery won’t turn on and won’t take a charge. To “wake up” the
battery, please follow this procedure:
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1. Remove battery from the bike.
2. Plug the charging tip into the battery.
3. Plug the charger into wall power.
4. Tap the power button on the battery once to turn it on.
5. Charge the battery overnight.
6. When charging is complete, put the battery back on the bike and
check for proper operation. Having trouble with your Dash Plus
500W? Most problems are easy to correct.
1. Put the battery on the bike.
2. Plug the chaging tip into the battery.
3. Plug the charger into wall power.
4. Tap the power button on the battery once to turn it on.
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