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Serfas E DASH PLUS 500W, Owner'S Manual

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SERFAS DASH PLUS 500W MID-DRIVE

OWNER’S MANUAL

Thank you for purchasing a Serfas Dash Plus 500W e-bike! Before riding, please take a

moment to review these instructions.

Need service or support? Visit our website for quick answers, manuals, and/or give us

a call and we’ll find you a solution.

Serfas, Inc

2333 W Utopia Rd

Phoenix, AZ 85027

Phone: 1-(800) 424-0047

Email: [email protected]

Register at: www.serfas.com/warranty-form

Summary of Contents for E DASH PLUS 500W

Page 1: ...OWNER S MANUAL DASH PLUS 500W MID DRIVE E BIKE www serfas com ...

Page 2: ...s 500W e bike Before riding please take a moment to review these instructions Need service or support Visit our website for quick answers manuals and or give us a call and we ll find you a solution Serfas Inc 2333 W Utopia Rd Phoenix AZ 85027 Phone 1 800 424 0047 Email info serfas com Register at www serfas com warranty form ...

Page 3: ...s Auto Off Max Pas Default Mode Power View SOC View Trip Reset AL Sensitivity Password Changing Password Deactivating Password Set Clock Information Wheel Size and Speed Limit Battery Information Controller Information Display Information Torque Information Error Code Battery and Charging Maintenance and Service Storing Your Bike Safety Error Codes and Troubleshooting Additional Troubleshooting Ba...

Page 4: ...e Current 1uA Operating Current to Controller 50mA Operating Temperature 20º to 45ºC Storage Temperature 20º to 50ºC Waterproof Rating IP65 Bearing Humidity 30 70 RH Figure 2 SERFAS E BIKE Figure 1 POWER SWITCH ____ Figure 3 CHARGING PORT CONTROL DISPLAY Model DP C18 CAN BUS _ _ _ Up Light On Off OK Enter System On Off Down ...

Page 5: ...us 500W bike offers pedal assist When using pedal assist an electric motor supplements the rider s own effort To use the pedal assist simply start pedaling then push the button to increase assist or button to decrease pedal assist 0 lowest 5 highest Pedal assist will engage at speeds up to 28 MPH The Dash Plus 500W e bike is equipped with a throttle which is mounted near the rider s left thumb to ...

Page 6: ...he highest level is 5 When the system is switched on the support level starts in level 1 There is no support at level 0 7 7 3 Selection Mode Briefly press the 0 5s button to see the different trip modes Trip daily kilometers TRIP total kilometers ODO Maximum speed MAX Average speed AVG Range RANGE Energy consumption CALORIES only with torque sensor fitted Travel time TIME DEALER MANUAL FOR DISPLAY...

Page 7: ...tomatic sensor function is deactivated You can only turn on the light manually After switching on the system again 7 7 5 ECO SPORT Modus Press and hold the 2S Button to change from ECO mode to Sport mode Depending on the version of the pedelec manufacturer 7 7 6 Walk Assistance The Walk assistance can only be activated with a standing pedelec Activation Press the button until this symbol appears N...

Page 8: ...lashes and the pedelec moves approx 6 km h After releasing the button the motor stops automatically and switches back to level 0 7 7 7 SERVICE The display shows Service as soon as a certain number of kilometers or battery charges has been reached With a mileage of more than 5000 km or 100 charge cycles the Service function is displayed on the display Every 5000 km the display SERVICE is displayed ...

Page 9: ... Speed Display 8 Power indicator in Watts Amperes 9 Support Level Walking Assistance 10 Data Display data which corresponds to the current mode 11 Service Please see the service section 12 If the error information from the display cannot be corrected according to the instructions please contact your reseller Do not clean the display with a stream jet high pressure cleaner or water hose Do not use ...

Page 10: ...ton is pressed within 20 seconds the display will automatically return to the main screen and no data will be saved You can quickly press the 0 5S button twice at any time to return to the main screen 7 8 1 Display setting Press the or 0 5S button to select Display Settings and then briefly press the 0 5S button to access the following selections 7 8 1 1 Unit Selections in km Miles Press the or 0 ...

Page 11: ...ured in minutes Once you have chosen your de sired selection press the 0 5S button to save and exit to the Display setting interface 7 8 1 5 MAX PAS Support level Function not available with ECO SPORT display Press the or 0 5S button to highlight Max Pass in the Display settings menu and then press 0 5S to select Then with the or button choose between 3 5 9 the amount of support levels Once you ha...

Page 12: ... or button choose be tween 0 1 2 3 4 5 OFF Once you have chosen your desired selection press the 0 5S button to save and exit to the Display setting 7 8 1 11 Password Press the or 0 5S button to choose Password in the menu Then by briefly pressing 0 5S to enter the password selection Now again with the or 0 5S buttons highlight Start Password and press the 0 5S button to confirm Now again using th...

Page 13: ...Now with the or 0 5S buttons and highlight Reset Password and with the 0 5S button to confirm By entering your old password once followed by inputting the new password twice then your password will be changed Deactivating the password To deactivate the password use the or buttons to get to the menu point Password and press the 0 5S button to highlight your selection Press the or 0 5S button until ...

Page 14: ...ed Limit The Wheel Size and Speed Limit cannot be changed this information is here to be viewed only 7 8 2 2 Battery Information Press the or 0 5S button to access the Battery Info menu and then press the 0 5S button to select confirm Now press the or 0 5S button and select Back or Next Page Then press the 0 5S button to confirm now you can read the battery information Content Explanation TEMP Cur...

Page 15: ... To Exit press the 0 5S button once EXIT is highlighted to return to the information settings 7 8 2 5 Torque Information Press the or 0 5S button and select Torque info then press the 0 5S but ton to read the software and hardware data in the display To Exit press the 0 5S button once EXIT is highlighted to return to the information settings 7 8 2 6 Error Code Press the or 0 5S button and select E...

Page 16: ...st to store the battery fully charged EVERY 2 MONTHS Put battery on the charger to maintain optimum level After many charging and discharge cycles runtime and range will be reduced Replacement batteries are available from Serfas to extend the life of your e bike The lifespan of the battery is about 500 charge discharge cycles for properly maintained batteries When you install the baterry on the Da...

Page 17: ...he cable housing If you ride in wet humid environments clean and dry electric connections and apply an anti corrosive Keep tires inflated to their recommend pressure 30 50 PSI 2 0 3 5 BAR 200 350 KPA and check weekly Clean the drivetrain and lubricate the chain monthly All bicycles will need a periodic tune up or adjustments by a professional An annual check up is beneficial Your bike s service sc...

Page 18: ... a low voltage state designed for long term storage Keep both the bike ad the battery in a cool dry place Avoid both very hot and very cold temperatures Generally if the environment is comfortable for humans then it s a good place to store your bike Store your bike away from sources of heat UV light and ozone all of which can prematurely age rubber tires and tubes All bicycle tubes slowly lose air...

Page 19: ...are not included with your e bike You should purchase install and use front and rear facing lights when riding in low light or dark conditions Some jurisdictions restrict where e bikes can and cannot be ridden These limits may include specific speeds and motor wattages Your Dash Plus 500W is a Class III e bike 500 Watts with pedal assist up to 28 MPH and throttle up to 20 MPH You should only ride ...

Page 20: ...e connector and cable of the throttle are not damaged and correctly connected 2 Disconnect and reconnect the throttle if still no function please change the throttle 07 Overvoltage protection 1 Remove and re insert the battery to see if it resolves the problem 2 Using the BESST tool update the controller 3 Change the battery to resolve the problem 08 Error with the hall sensor signal inside the mo...

Page 21: ... or contact your supplier 21 Speed sensor Error 1 Restart the system 2 Check that the magnet attached to the spoke is aligned with the speed sensor and that the distance is between 10 mm and 20 mm 3 Check that the speed sensor connector is connect ed correctly 4 Connect the pedelec to BESST to see if there is a signal from the speed sensor 5 Using the BESST Tool update the controller to see if it ...

Page 22: ...y connected 2 Using the BESST Tool run a diagnostics test to see if it can pinpoint the problem 3 Change the display to see if the problem is solved 4 Change the EB BUS cable to see if it resolves the problem 5 Using the BESST tool re update the controller software If the problem still occurs please change the controller or contact your supplier 33 Brake signal has an error If brake sensors are fi...

Page 23: ... let the pedelec cool down If problem still occurs please change the battery 46 The temperature of the battery is too low Please bring the battery to room temperature If the problem still occurs please change the battery 47 SOC of the battery is too high Please change the battery 48 SOC of the battery is too low Please change the battery 61 Switching detection defect 1 Check the gear shifter is no...

Page 24: ...ngage after the motor is turned on via pedal assist This is a safety feature designed to prevent you from accidentally engaging the throttle while parking or walking the bike If you are having difficulty with the throttle remember to make one revolution of the pedals first then engage the throttle You can stop pedaling after the throttle function turns on 4 If you bent the derailleur hanger on you...

Page 25: ...tery can go into a protective sleep mode the battery cells inside are OK but the battery won t turn on and won t take a charge To wake up the battery please follow this procedure continued on next page 1 Remove battery from the bike 2 Plug the charging tip into the battery 3 Plug the charger into wall power 4 Tap the power button on the battery once to turn it on 5 Charge the battery overnight 6 W...

Page 26: ...ation Under specific circumstances you might see one single LED flashing constantly on the battery One blinking LED is a warning of excessive strain on the battery for its charge level To correct this issue 1 Reduce the strain on the battery and charge the battery If it will not take a charge please take the previous steps to resolve the issue SERFAS E BIKE 23 ...

Page 27: ...e parts are not compatible Dash e bikes can have the speed limit changed using the settings in the control panel and can be set as low as 14 MPH if desired to comply with local laws Dash e bikes can also have the throtlle unplugged and removed but will continute to run on pedal assist if desired in locations where throttle bikes are not permitted This is a safety feature to prevent you from accide...

Page 28: ...n the Dash line of e bikes You would need a replacement fork with these specs 1 1 8 to 1 5 tapered steerer tube 51mm IS mount for disc brakes or a 74mm mount with an add on adapter to 51mm 27 5 650B wheel size and the quick release open type dropout style Selecting and installng a suspension fork is probably a job for a bike shop We suggest you do This depends on your age and your state Please che...

Page 29: ...ike Why does the remaining battery amount shown on the LEDs on the battery not match the Energy Bar on the display The LEDs on the battery itself shown the remaining charge left in the battery but this doesn t account for how you are using the bike The Energy Bar function on the display is designed to account for the charge on the battery plus other factors like speed throttle usage and riding con...

Page 30: ...e of the original owner COMPONENTS All other components frame fixtures and finishes paint and decals are warranted against manufacturing defects in materials and or workmanship for a period of one year from the date of original retail purchase Forks other than those made by Serfas for example a Rockshox suspension fork are not covered by this limited warranty but are separately covered by the stat...

Page 31: ...www serfas com 8 BF DM C DP C18 EN November 2019 displayed on the display Every 5000 km the display SERVICE is displayed every time This func can be set in the display settings ...

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