senseFly swinglet, User Manual

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Troubleshooting
5. Try moving both the control sticks around. If the drone is within range it
may start making noise with its main motor or servo motors.
6. Try moving downwind from the last known location in case the drone was
pushed by the wind while still in the air.
8.8 Reporting a problem with your swinglet CAM
If there is a problem with your swinglet CAM , whether it is a software malfunction,
damaged airframe or any other problem, we recommend the following actions:
1. If there is an error message displayed in eMotion , begin by checking section
‘Troubleshooting’ on page 126 to see if there is a solution to the particular
message.
2. Check the on-line Questions & Answers section on senseFly Ltd’s website⁵⁸
to see if there is a solution to your problem.
3. If you have still not found a solution, contact your swinglet CAM reseller.
Please include the following information with your inquiry:
•
The serial number of your drone, in the format EB-XX-XXX. You can
find this number inside the battery enclosure.
•
A short description of the problem.
•
The Drone Flight Log file of the flight that had a problem⁵⁹.
•
The eMotion Flight Log file of the flight that had a problem. You can
find this file in the
eMotion/logs/ directory which is created in My
Documents
on Windows.
•
Photos or video of the swinglet CAM airframe, if required.
Note: In order to provide support, senseFly Ltd may request the flight
log files for inspection.
⁵⁸ technical support can be found at http://www.sensefly.com/support/
⁵⁹ see section ‘Importing images and flight data’ on page 43 for information on retrieving this file from
the swinglet CAM
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