5. TROUBLESHOOTING
This section contains information that will help identify and correct problems
that may arise with the ROBOT/SHOP/SCAN POS 3/4/5/6/7.
If none of the recommendations in this chapter help identify and resolve the
problem, contact with Service Dept. of Supplier. Before contacting, write down
the exact syntax of any error messages that may be displayed, all symptoms of
the problem and details of the system configuration. The more information you
can provide to us, the quicker the dealer can identify the source of the problem
and provide a solution.
5.1 General Troubleshooting
Problem Suggestion
You turn on the ROBOT/SHOP/SCAN POS
3/4/5/6/7, but it does not respond (e.g. fan does
not turn on, nothing on either display, no beeps).
Ensure the AC power cable is securely plugged into a
working AC wall outlet and the power supply AC in
socket.
Ensure the DC power cable is securely plugged into the
power supply and the Upper part. Disconnect any
peripheral power and data leads one at a time, if the
terminal starts to work at any time, the fault will be with
the cable or peripheral just unplugged. If The Power
Supply Fan and Indicator Lights Are Not On Disconnect
the DC power lead from the Upper part, if the fan or
lights do not come on the fault is in the power supply, if
they do come on the fault is in the Upper part. If The
Power Supply Fan and Indicator Lights Are On The fault
is with either the DC power cable or the Upper part.
External devices connected to the
ROBOT/SHOP/SCAN POS 3/4/5/6/7 do not work
Make sure all external devices are connected to the
correct data connectors on the Upper part as required
by the application and that the cables are firmly
connected. Make sure the device is connected to
securely to either the DC POWER OUTPUT connector
on the underside of the Upper part or a known working
AC wall outlet.
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