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11
Troubleshooting
If your meter is not operating properly, as you expect, please consult the following conditions and attempt the
suggested solutions before contacting Sekonic. Non-operation can be due to incorrect, mis-setting of the meter
or battery condition. Should your meter be malfunctioning, please contact place where meter was purchased or
Sekonic for service and repair.
Condition
Possible reasons
What to do
The power
doesn’t turn
on.
(No display)
Was the power button pressed and held in for
more than one second?
Hold the power supply button down for more
than one second.
Batteries installed properly (
)?
Check the display (
). (Refer to page 9.)
Batteries dead?
Replace the batteries. (Refer to page 9.)
Battery terminals dirty?
Wipe them with a dry cloth.
Correct batteries being used?
Check the batteries. (Refer to page 9.)
The LCD
screen doesn’t
respond.
Is the screen locked?
Hold down the Menu button to release the
screen lock. (Refer to page 14.)
Can’t
measure.
Is it connected to a PC with the USB cable?
Remove the USB cable. (Refer to page 16.)
Have measuring button and memory button
functions been switched?
Check the custom setting function (refer to
page 51) and switch the buttons if necessary.
Measured
value does not
look correct.
Is the lumisphere retracting ring at an
intermediate position?
Rotate the lumisphere retracting ring until it
clicks into place. (Refer to page 23.)
+/- values in ADJ (Exposure Compensation) or
Filter area of Information Screen in use?
Touch Info icon to check the exposure
compensation (refer to page 48) or filter
compensation (refer to page 44) are set
correctly.
Exposure Profile in use?
Check if correct exposure profile is selected
in Tool Box, or properly created (refer to
page 52).
Is an user calibration set with the hardware
setting function?
Check the user calibration (refer to page 59),
and check whether the set value is correct
or not.
Measuring mode set for type of light being
measured?
Check measuring mode Icon. To change,
touch Icon to go to Measuring Mode
Selection screen.
Flash being measured in cordless mode set
for TTL or Auto?
(Preflash being measured instead of exposure
flash.)
Select manual modes for flash in use.
Exposure meters cannot measure TTL flash.
In HD Cine
mode, cannot
set lower
shutter speed.
Normal function. Shutter speeds cannot be
set lower than the selected frame rate. (For
example, if the frame rate is set to 15 f/s, the
shutter speed can only be set up to 1/15 s.)
Select lower frame rate. Increase brightness
to get desired F-number.
Displayed
shutter speed
and aperture
values do
not look like
camera’s
settings.
Are display steps set for full or 1/2 or 1/3
equal to your camera?
Press MENU button. Select 3. Custom
Setting. Select Increments of T+F to set
display properly.