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119

Chapter 7:

English

Troubleshooting the

Segway PT

This chapter describes:

Troubleshooting techniques.

Using InfoKey Controller icons to help diagnose an error or
failure condition.

Troubleshooting Procedures

You can troubleshoot certain problems with your Segway PT before
contacting an Authorized Segway Dealer or Distributor, or Segway
Customer Care. This chapter provides lists of problems and
recommended actions.

Always shut down your Segway PT and unplug the AC Power
Cord before performing any maintenance or installing any part
or accessory.

WARNING!

Summary of Contents for PT i2

Page 1: ...French...

Page 2: ...ii...

Page 3: ...iii French English Reference Manual Segway PT i2 x2...

Page 4: ...way Inc Failure of a mark to appear in this guide does not mean that Segway Inc does not use the mark nor does it mean that the product is not actively marketed or is not significant within its releva...

Page 5: ...ight Limits 8 Minimum Weight Limit 9 Handlebar Cargo 9 Structural Weight Limits 10 Maximizing Range 11 2 Getting to Know Your Segway PT How the Segway PT Works 13 Segway PT Components and Subsystems 1...

Page 6: ...lures 70 Regenerative Braking 70 Reading the Battery Charge Level Display 71 Surface Charge Partial Charge 72 Recalibrating the Display 72 How Temperature Affects Performance 74 Riding in Hot or Cold...

Page 7: ...g the Console Trim 112 Installing Removing the InfoKey Controller Dock113 Installing Removing the Dock Adapter 115 Docking Undocking the InfoKey Controller 116 7 Troubleshooting the Segway PT Troubles...

Page 8: ...l Incidents 137 How to Reach Us 137 California Warning 137 Obey All Laws and Regulations 138 Limited Warranty 138 Radio Frequency Interference 138 Canadian ICES 003 139 European Directives 139 Other S...

Page 9: ...ay PT you must read and follow all instructions and warnings in the Getting Started Manual and watch the Safety Video It is important that you follow all safety warnings and cautions that appear throu...

Page 10: ...g technology cannot prevent injury if you do not ride the Segway PT safely RISK OF DEATH OR SERIOUS INJURY Whenever you ride the Segway PT you risk death or serious injury from loss of control collisi...

Page 11: ...you must read and follow all instructions and warnings in the Getting Started Manual z DVD that contains z PDF files of each manual Segway provides an electronic copy of this Reference Manual and the...

Page 12: ...personal injury Cautions you about actions that may result in operational issues or physical damage to the Segway PT Identifies important points helpful hints special circumstances or alternative meth...

Page 13: ...serial numbers for both the Segway PT and the InfoKey Controller Store this information in a secure location separate from your Segway PT in case you need to order a replacement InfoKey Controller The...

Page 14: ...number on the left side of the label The serial number is a 12 digit number beginning with 0 see Figure 1 Figure 1 Location of Segway PT Serial Number 3 Record the Segway PT serial number and keep it...

Page 15: ...beginning with S N on the back of your InfoKey Controller located under the trim ring see Figure 2 Figure 2 Location of InfoKey Controller Serial Number 2 Record the InfoKey Controller serial number P...

Page 16: ...Name Description i2 The i2 model is optimized for indoor outdoor use in a wide variety of environments x2 The x2 model is optimized for outdoor use The x2 has larger Wheels and wider Tires with knobby...

Page 17: ...0 lbs 45 kg Max Handlebar Cargo Weight 10 lbs 4 5 kg 10 lbs 4 5 kg Performance Max Speed 12 5 mph 20 km h 12 5 mph 20 km h Energy Rechargeable Batteries Lithium Ion Li ion Lithium Ion Li ion Range on...

Page 18: ...97 109 cm 38 43 in 97 109 cm Handlebar Height from Ground Unloaded 46 51 in 117 130 cm 47 52 in 119 132 cm Powerbase Height Unloaded 8 in 20 cm 9 in 22 9 cm Tire Diameter 19 in 48 3 cm 21 in 53 3 cm T...

Page 19: ...r Riders and Cargo on page 8 for more information on weight limits See Maximizing Range on page 11 for information on maximizing the distance you can travel on your Segway PT and factors that can incr...

Page 20: ...r safety z To reduce the risk of damage to the Segway PT Dynamic Weight Limits To keep the Segway PT and rider upright the Segway PT must always have enough power to be able to turn its Wheels forward...

Page 21: ...der is below the minimum rider weight limit he she may not be able to ride safely because he she cannot shift his her weight far enough back behind the centerline of the Wheels to safely slow down and...

Page 22: ...ace greater stress on the Segway PT Several factors affect the loads transmitted to the Segway PT z Skill level of the rider z Payload weight of the rider and all cargo z Surface condition obstacle he...

Page 23: ...ire Inflation Pressure Riding with tire pressures below the specified limit reduces range z Rider Weight and Cargo Lighter riders with less cargo experience better range than heavier riders with more...

Page 24: ...12...

Page 25: ...PT components How the Segway PT Works The Segway PT works like the human body When walking if you lean forward you take a step forward to keep your balance If you lean back you step back On a Segway...

Page 26: ...rneath you See Figure 3 Figure 3 How the Seqway PT Works Leaning Forward and Back When you pivot the LeanSteer Frame left the Segway PT turns left When you pivot the LeanSteer Frame right the Segway P...

Page 27: ...lly bring itself underneath you and it could fall over You are responsible for maintaining side to side stability while riding the Segway PT To do this keep your body aligned with the LeanSteer Frame...

Page 28: ...ase z Batteries The Segway PT has been designed with concern for the safety of the rider and those who may be nearby Redundant subsystems maintain controlled operation of the Segway PT in the unlikely...

Page 29: ...ithout all parts properly installed could damage your Segway PT and result in serious injury from loss of control collisions and falls WARNING Do not modify the Segway PT Modifications to the Segway P...

Page 30: ...8 Figure 5 Segway Components Handlebar Console with Console Trim Charge and Balance Mats Powerbase with LeanSteer Frame Tire Wheel InfoKey Controller in Dock Fender Assembly Batteries Indicator Lights...

Page 31: ...center The InfoKey Controller must be within 15 ft 5m in order to communicate with your Segway PT InfoKey Controller Buttons The buttons allow you to select Segway PT functions and scroll through info...

Page 32: ...d data that display on the InfoKey Controller Figure 7 InfoKey Controller Display Face Icons Information Display time distance speed etc Security Icon Beginner Icon AC Power Icon Segway PT Battery Gau...

Page 33: ...alance Mode to Standby Mode Beginner button Allows you to toggle the Beginner Setting on and off and illuminate the Backlight Information Display button Allows you to scroll through information includ...

Page 34: ...ecurity icon Indicates the security function is activated Beginner icon A turtle indicates that the Beginner Setting is enabled top speed and turning sensitivity are set at lower rates When the Beginn...

Page 35: ...Controller Low Battery icon Indicates the InfoKey Controller battery must be replaced Dispose of the battery properly in accordance with regulations governing disposal of toxic materials CR2430 repla...

Page 36: ...sed when there is no weight on the Mats Switching to Standby Mode from Balance Mode 1 Ensure the Segway PT is powered on and in Balance Mode 2 To switch to Standby Mode tap the Power Standby button 3...

Page 37: ...Beginner Setting confirm that the Beginner icon is not displayed then tap the Beginner button The Beginner icon will show in the Display The Segway PT will only accept these commands when no Rider De...

Page 38: ...age speed The speed distance format does not flash all trips are averaged until you reset the average speed function z Trip distance The speed distance format flashes and shows distance traveled with...

Page 39: ...Select the 12 or 24 hour format by tapping the Security button until the desired format is displayed Release the Information Display button Tap the Information Display button to confirm and advance t...

Page 40: ...at setting 2 Set Date Format MO DA or DA MO Select the MO DA Month Day or DA MO Day Month format by tapping the Security button until the desired format is displayed Tap the Information Display button...

Page 41: ...te format year month and day These are now set Resetting Average Speed Tap the Information Display button until you see the average speed MI h or KM h does not flash Press and hold the Information Dis...

Page 42: ...e Segway PT will only accept these commands when no Rider Detect Sensors are depressed when there is no weight on the Mats The Security Function includes an alarm and a mechanism that makes it difficu...

Page 43: ...o learn using the Beginner Setting To unlock the Beginner Setting 1 Power on the Segway PT 2 Press and hold the Beginner Button and the Information Display Button simultaneously for more than 10 secon...

Page 44: ...experience while in a predictable controlled environment with a spotter Read all the following steps prior to activating the Training Safety Shutdown 1 Make sure the Segway PT is in Balance Mode 2 The...

Page 45: ...igure 8 InfoKey Controller Display During a Training Safety Shutdown 6 The spotter must continue holding the Segway PT so it does not move 7 The rider must step off the Segway PT before 10 seconds ela...

Page 46: ...Handlebar the LeanSteer Frame pivots and the Segway PT turns left If you lean to the right while holding the handlebar the LeanSteer Frame pivots and the Segway PT turns right Always lean left or rig...

Page 47: ...Console z Rider Detect Sensors z Controller Boards z Motors z Balance Sensor Assembly Console The Console is located behind the LeanSteer Frame and between the two Mats The Console is assembled with...

Page 48: ...36 Figure 9 Console and Indicator Lights Balance Indicator lights Charge Indicator lights Console...

Page 49: ...Lights Table 4 describes the Balance Indicator light patterns and the corresponding balance status of the Segway PT Table 4 Balance Indicator Light Patterns Segway PT Status Light Pattern Not Ready D...

Page 50: ...in the opposite direction of the red light until the Powerbase is level and the red Balance Indicator lights are replaced by one green Balance Indicator light in the center z Two adjacent red Balance...

Page 51: ...n z One green Balance Indicator light in the center The Segway PT is in Standby Mode ready for the rider to step on z Five green Balance Indicator lights pulsing The Segway PT is in Riderless Balance...

Page 52: ...ator lights is red or fails to illuminate there is a charging problem For more information see Charging Failures on page 70 Figure 11 Battery Charge Indicator Lights Console Trim A trim piece fits ove...

Page 53: ...operate normally in Balance Mode If fewer than three Rider Detect sensors are depressed while riding the Segway PT reduces the top speed limit regardless of whether Beginner Setting is enabled or not...

Page 54: ...istance on its own before shutting down risking injury to others and damage to the Segway PT WARNING Never place anything on the Mats except your feet Doing so could interfere with the Rider Detect Se...

Page 55: ...tteries Motors Rider Detect Sensors LeanSteer Sensors rate and tilt sensors Based on this input the Controller Boards send commands to the Motors that turn the Wheels If the system senses a malfunctio...

Page 56: ...iet and efficient Each Motor is computer controlled to precisely regulate the Segway PT s motion Each Motor is wound as two separate electrical circuits capable of independent operation acting as one...

Page 57: ...rate sensors solid state gyroscopes and two tilt sensors The Balance Sensor Assembly sends information about the Segway PT s orientation to the Controller Boards All sensors are constantly monitored b...

Page 58: ...charging and storage The Batteries are interchangeable and can each be installed in either the front or rear of the Powerbase For the Segway PT to operate both Batteries must be installed and both mus...

Page 59: ...and know how to respond appropriately before you ride your Segway PT Read and follow all the instructions in the Getting Started Manual this Reference Manual and watch the Safety Video for important...

Page 60: ...gway PT s Speed Limiter is an alert that you are moving too fast When the Speed Limiter pushes the Handlebar back stop leaning forward and slow down Always leave a gap between yourself and the Handleb...

Page 61: ...d show the face icon with the straight mouth along with the Warning icon when you are traveling at less than the maximum speed allowed for your operating mode include z Riding up a steep hill z Riding...

Page 62: ...the recommended action you should take Table 5 Speed Limiter Display Icon and Recommended Action Display Icon Description Recommended Action The Segway PT is operating at reduced performance levels du...

Page 63: ...isk of falling is by shaking the Handlebar and making growling noises This is called the Stick Shake Warning The Stick Shake Warning can occur in conjunction with or independent of the Speed Limiter a...

Page 64: ...see Safety Shutdown on page 55 When riding the Stick Shake Warning occurs if you demand too much power from the Segway PT The Stick Shake Warning can happen when riding on a steep slope rough terrain...

Page 65: ...e on smoother flatter less demanding terrain If on a slope turn perpendicular to the slope step off and walk your Segway PT in Riderless Balance Mode Riding against an obstruction such as a door frame...

Page 66: ...actions to take when the Stick Shake Warning occurs with no Rider on the Mats Table 7 Stick Shake Warning With No Rider on the Mats Possible Causes Recommended Action Moving a Segway PT too quickly w...

Page 67: ...limit it performs a Safety Shutdown see Figure 19 Figure 19 Safety Shutdown When a Safety Shutdown occurs the Segway PT automatically reduces its speed gives the Stick Shake Warning shakes the Handle...

Page 68: ...Safety Shutdown to come to a controlled stop and step off After 10 seconds the Segway PT will immediately shut down when the Wheels reach zero speed If a Safety Shutdown occurs 1 Immediately come to a...

Page 69: ...rt and continue riding you risk falling Also you risk damaging your Batteries resulting in reduced Battery life and capacity If the condition persists contact an Authorized Segway Dealer or Distributo...

Page 70: ...to zero speed before shutdown full Segway PT Battery charge level shown If a Safety Shutdown occurs 1 Immediately come to a controlled stop 2 Carefully step off one foot at a time You have approximate...

Page 71: ...tep off of the Segway PT before the Safety Shutdown begins Table 9 shows the InfoKey Controller icon that displays when a pending empty Battery notification occurs The table also describes the recomme...

Page 72: ...me cases old cold heavily used or poorly maintained Batteries may develop a high resistance condition This can cause a pending empty Battery condition to occur even if the Batteries were recently char...

Page 73: ...ibes z Charging the Segway PT Batteries z Maintaining your Segway PT Batteries z Safety rules z Specifications Battery Safety For your safety and the safety of others and to maximize Battery life and...

Page 74: ...risk serious bodily injury from electric shock as well as damage to your Segway PT The cells within the Batteries contain toxic substances Do not attempt to open Batteries Do not insert any object in...

Page 75: ...rating 14 F to 122 F 10 C to 50 C Charging 14 F to 122 F 10 C to 50 C Storage and Transport 4 F to 122 F 20 C to 50 C General Capacity Ah and Voltage 5 8 Ah 73 6 V Dimensions 14 x 7 5 x 3 2 in 35 7 x...

Page 76: ...ge already stored in the Batteries The lower the Battery Charge Level is the longer it will take to complete the charging process z Temperature of the Batteries Batteries that are too hot or too cold...

Page 77: ...emperature range 2 Open the Charge Port on the back of your Segway PT s Console see Figure 20 Figure 20 Open the Charge Port 3 Verify that the Charge Port Power Cord and AC Power outlet are clean dry...

Page 78: ...ided with your Segway PT into a grounded AC outlet 100 V to 240 V 50 Hz or 60 Hz The Power Cord should be properly grounded see Figure 21 Figure 21 Plug Power Cord into Charge Port 5 Plug the other en...

Page 79: ...Battery Charge Indicator Lights For more information on the Charge Indicator lights see Battery Charge Indicator Lights on page 69 Front Rear The Segway PT s charging system is automatically controll...

Page 80: ...harge Port on the Segway PT 2 Disconnect the Power Cord from the grounded AC outlet 3 Store the Power Cord 4 Close the Charge Port Cover Always keep the Charge Port Cover closed except when you are ch...

Page 81: ...to the rear Battery see Figure 23 Figure 23 Location of Battery Charge Indicators The Charge Indicator lights provide independent information regarding whether each Battery is charging When the Segway...

Page 82: ...he power cord then remove and reseat the Battery Pack s For instructions see Removing the Batteries on page 100 and Reattaching the Batteries on page 102 3 If these actions fail to resolve the problem...

Page 83: ...Batteries contain the more horizontal bars are shown If the Battery charge level is very low the Segway PT will notify you of a pending empty Battery condition prior to initiating Safety Shutdown For...

Page 84: ...ived only a surface charge If necessary plug the Segway PT back in and recharge Recalibrating the Display The Segway PT indicates the Battery charge level in the InfoKey Controller as described in Rea...

Page 85: ...epending on Battery condition and the amount of charge remaining NOTE Do not ride your Segway PT to full Battery depletion To safely discharge Batteries below the bottom bar you should leave your Segw...

Page 86: ...ng and to them while charging Riding in Hot or Cold Temperatures The Batteries will run at the highest efficiency when you operate them nearest the center of the recommended operating temperature rang...

Page 87: ...teries are cold as when the Batteries are nearer to room temperature Table 11 Riding in Hot and Cold Temperatures Icon and Recommended Action Display Icon Description Recommended Action Speed Limiter...

Page 88: ...ture range see Temperature Ranges on page 63 The Batteries will charge most efficiently when they are nearest the center of the recommended charging temperature range If your Batteries are too hot or...

Page 89: ...replacing both Batteries and always use pairs of Batteries with the same chem istry Replacing only one Battery will not necessarily increase the performance or range of your Segway PT because the Segw...

Page 90: ...nsportation Do not use or transport a Battery if the casing breaks open leaks any substance becomes excessively hot or if you detect an unusual odor Do not handle a damaged or leaking Battery unless y...

Page 91: ...ound Sea Air Batteries Installed Allowed Allowed Not allowed Hazardous Materials regulations apply Batteries Not Installed Not allowed Hazardous Materials regulations apply Contact an Authorized Segwa...

Page 92: ...Li ion Batteries installed or if you need to arrange shipment of your Li ion Batteries separate from the Segway PT by any means of transport contact Segway or an Authorized Segway Dealer or Distributo...

Page 93: ...properly inflated prior to riding Never open the Console Powerbase or Gearboxes These are not user serviceable parts This chapter describes z General maintenance procedures related to your Segway PT z...

Page 94: ...gether to lift the Segway PT To lift the Segway PT 1 Make sure the Segway PT is unplugged and powered off 2 Select firm non moving lifting points such as the Powerbase or lower cargo frames if provide...

Page 95: ...English English Watch Your Fingers Never lift the Segway PT by its Tires Fenders or Wheels because your hands or fingers could become caught between the Tire and the Fender resulting in injury WARNIN...

Page 96: ...necessary For additional information regarding service procedures for the Tire Wheel Assembly see Installing the Tire Wheel Assembly on page 107 Checking Tire Inflation Pressure The Tires on the Segw...

Page 97: ...sure stated on the Tires Higher pressure reduces suspension performance and traction and increases risk of loss of control collisions and falls Lower pressure reduces range and increases risk of damag...

Page 98: ...PT To clean your Segway PT 1 Make sure the Segway PT is unplugged and powered off 2 Always close the Charge Port Cover after charging and prior to cleaning 3 Gently clean your Segway PT with soap and...

Page 99: ...base in water z Avoid exposure to heavy downpours or extended periods of heavy rain when riding storing or transporting the Segway PT Do not use a power washer or high pressure hose to clean your Segw...

Page 100: ...emes Even if you will not be using your Segway PT for an extended period of time you should leave it plugged into AC power Otherwise the Batteries could fully discharge over time causing permanent dam...

Page 101: ...any part or accessory WARNING Do not attempt to open the Powerbase or Console There are no user serviceable parts inside By opening the Powerbase or Console you risk electric shock injury Also you cou...

Page 102: ...90 Parts Diagram Figure 27 shows a parts diagram for the Segway PT models i2 x2 Figure 27 Parts Diagram for Segway PT models i2 x2 i2 Exploded View x2 Exploded View...

Page 103: ...r replaceable Use only Segway provided replacement parts and fasteners See your Segway PT Limited Warranty for a list of owner replaceable parts Torque Specifications Accessories If you are interested...

Page 104: ...ed to do so by the Troubleshooting section of this Reference Manual The tools provided with your Segway PT are intended to assist with these procedures However additional tools such as a torque wrench...

Page 105: ...5mm hex wrench To remove the LeanSteer Frame from the base 1 Make sure the Segway PT is unplugged and powered off 2 Using a 5mm hex wrench remove the fastener holding the LeanSteer Frame in place See...

Page 106: ...the left and right until the LeanSteer Frame is loose You may hear and feel a click when the Wedge Clamp Assembly releases from the Pivot Base Assembly See Figure 29 Figure 29 Releasing the Handlebar...

Page 107: ...teer Frame away from the Pivot Base Assembly should require minimal force Figure 30 Remove the Handlebar LeanSteer Frame from the Pivot Base Assembly 5 If the Wedge Clamps fall out or are removed duri...

Page 108: ...powered off 2 Slide the LeanSteer Frame onto the Pivot Base Assembly as shown in Figure 31 Figure 31 Attach Handlebar LeanSteer Frame to the Pivot Base Assembly 3 If the Wedge Clamps are not installe...

Page 109: ...y check that the Handlebar is straight and centered If it is not straight and centered adjust the LeanSteer Frame to straighten and center it 6 Tighten the fastener to 11 0 N m 8 1 ft lbf See Figure 3...

Page 110: ...Segway PT is unplugged and powered off 2 Using the 3mm hex wrench remove the 3 fasteners that secure the Handlebar Clamp to the LeanSteer Frame 3 When you remove these fasteners and the Handlebar Cla...

Page 111: ...gure 34 3 Position the Handlebar Clamp against the Handlebar 4 Insert the 3 fasteners through the Handlebar Clamp into the LeanSteer Frame 5 Using the 3mm hex wrench alternate between the 3 fasteners...

Page 112: ...ain toxic substances Do not attempt to open Batteries Do not use the Batteries if the casing is broken or if it emits an unusual odor or excessive heat or leaks any substance Do not handle a damaged o...

Page 113: ...powered off 2 Tip the Segway PT onto its side so that the Wheel lies flat against a smooth clean surface See Figure 35 3 Using the 3mm hex wrench remove the fasteners which hold the Batteries in plac...

Page 114: ...oxic substances Do not attempt to open Batteries Do not use the Battery Pack if its casing is broken or if it emits an unusual odor or excessive heat or leaks any substance Do not handle a damaged or...

Page 115: ...ry is aligned straight against the edge of the Powerbase trim and there are no uneven gaps 4 Install and tighten the 2 center fasteners with the 3mm hex wrench to 1 0 N m 9 in lbf 5 Install and tighte...

Page 116: ...valve stem is not readily visible on the i2 1 Make sure the Segway PT is unplugged and powered off 2 Tip the Segway PT onto its side making sure the Tire to be checked is on the ground See Figure 37...

Page 117: ...e Tire Inflation Pressure on page 5 The valve stem is visible on the x2 You do not need to tip the x2 on its side to check or adjust Tire inflation pressure NOTE Inflate Tires to the correct pressure...

Page 118: ...gway PT onto its side so the Wheel you want to remove is facing up and the other Wheel rests against a clean smooth surface 3 Remove the Wheel Cap by pressing down on the outside edge and lifting the...

Page 119: ...to remove is facing up and the other Wheel rests against a clean smooth surface 3 Clean all debris from the Wheel s mounting surfaces 4 Place the Tire Wheel assembly over the 3 threaded posts 5 Hold...

Page 120: ...re Wheel Assembly on page 106 3 Using a T15 six lobe wrench remove the 4 fasteners which attach the Fender to the Gearbox 4 Remove the Fender To install the Fenders see Figure 40 1 Position the Fender...

Page 121: ...powered off 2 Verify that the top of the Powerbase and bottom of Mat are clean dry and free of debris 3 Place a Mat on the Powerbase See Figure 41 4 Fit the Mat s rubber tabs into the Powerbase groov...

Page 122: ...ntroller from the Dock and unscrew the InfoKey Controller Dock Adapter For more information see Docking Undocking the InfoKey Controller on page 116 2 Using a coin or a flathead screwdriver unscrew th...

Page 123: ...ide showing 6 Screw on the InfoKey Controller s back cover 7 Screw on the InfoKey Controller Dock Adapter A spare InfoKey Controller battery ships with your new Segway PT stored beneath the Console Tr...

Page 124: ...en the Mats See Figure 43 3 Replace the Console Trim by pressing it back in place over the Console then snapping the rear part of the Trim in place Figure 43 Removing or Replacing the Console Trim Do...

Page 125: ...ock 1 Make sure the Segway PT is unplugged and powered off 2 Place the InfoKey Controller Dock against the upper LeanSteer Frame with the Release Tab oriented at the bottom as shown in Figure 44 3 Thr...

Page 126: ...re the Segway PT is unplugged and powered off 2 Using a 3mm hex wrench remove the fastener which holds the InfoKey Controller Dock to the LeanSteer Frame 3 Remove the InfoKey Controller Dock Figure 44...

Page 127: ...the InfoKey Controller Dock Adapter screw the adapter to the underside of the InfoKey Controller When installed properly the Dock Adapter should snap into place when screwed on To remove the InfoKey C...

Page 128: ...Key Controller 1 Make sure the InfoKey Controller Dock Adapter is installed For more information see Installing Removing the Dock Adapter on page 115 2 Slide the InfoKey Controller up into the InfoKey...

Page 129: ...k the InfoKey Controller 1 Press the Release Tab at the bottom of the InfoKey Controller Dock 2 Slide the InfoKey Controller out of the InfoKey Controller Dock as shown in Figure 46 Figure 46 Undockin...

Page 130: ...118...

Page 131: ...ition Troubleshooting Procedures You can troubleshoot certain problems with your Segway PT before contacting an Authorized Segway Dealer or Distributor or Segway Customer Care This chapter provides li...

Page 132: ...not power on page 122 The Segway PT will not enter Balance Mode page 123 The LeanSteer Frame slips or is off center page 124 The Tire Wheel Assembly is loose and wobbles page 125 The Segway PT pulls...

Page 133: ...nfoKey Controller Icons on page 130 That section shows the icons and recommended actions to take when you see certain icons If after reviewing the troubleshooting procedures and the InfoKey Controller...

Page 134: ...Key Controller Battery on page 110 Recommended Action 1 Make sure your Segway PT s Batteries are charged 2 Make sure you are standing with the InfoKey Controller no further than 15 ft 5m from your Seg...

Page 135: ...eanSteer Frame Handlebar Assembly must be vertical side to side 3 Confirm there is no weight on the Mats 4 Check that the center Balance Indicator light is green and all four other Balance Indicator l...

Page 136: ...the LeanSteer Frame to straighten and center it 3 Tighten the LeanSteer Frame fastener to the correct torque value 4 If the LeanSteer Frame still slips or falls off center loosen the LeanSteer Frame...

Page 137: ...and torque values z Removing the Tire Wheel Assembly on page 106 z Installing the Tire Wheel Assembly on page 107 Recommended Action 1 Remove the Wheel Cap by pressing down on the outside edge and lif...

Page 138: ...ssure on page 104 Recommended Action 1 Check to make sure tire inflation pressure is equal and set to recommended specifications in both Tires See Tire Inflation Pressure on page 5 2 If either Tire is...

Page 139: ...leaks If the Tire goes flat or will not maintain inflation pressure contact an Authorized Segway Dealer or Distributor to order a replacement Tire Wheel Assembly Safety Shutdown At Building Entrance...

Page 140: ...110 Recommended Action 1 Check that your Mats are not sticking to the Powerbase 2 If a Mat is sticking lift the Mat to release it being careful not to move your Segway PT forward or backward or move t...

Page 141: ...he Stick Shake Warn ing and feel the Segway PT switch out of Balance Mode into Standby Mode Leave your Segway PT in a secure location for 15 minutes until it automatically powers down Install a new In...

Page 142: ...up Error Conditions If you attempt to power on the Segway PT and an error condition occurs that prevents the Segway PT from powering on and entering Standby Mode the icons shown in Table 14 will appea...

Page 143: ...ow to allow safe operation of the Segway PT Charge the Batteries and then attempt to power on A Rider Detect sensor is on at startup The corresponding icon in the display will blink Make sure your foo...

Page 144: ...column of Table 15 Table 15 Icons for Errors Entering Balance Mode Display Icon Description Recommended Action Powerbase is not level or LeanSteer Frame is tilted when attempting to enter Balance Mod...

Page 145: ...d Action column of Table 16 Table 16 Icons for Reduced Performance Level Display Icon Description Recommended Action The Segway PT is operating at reduced performance levels with the speed limit lower...

Page 146: ...sound flashes the Console lights and the InfoKey displays a Safety Shutdown icon As the Segway PT slows it emits an audio alert Follow the instructions in the Recommended Action column of Table 17 Tab...

Page 147: ...e situations because the rider is not in control of the Segway PT To clear this condition follow the instructions in the Recommended Action column of Table 18 Table 18 Icons for Tilt Limits Exceeded D...

Page 148: ...Faults Display Icon Description Recommended Action There is a fault in the Powerbase or Batteries 1 Power on the Segway PT 2 If the same icon appears confirm that both Li ion Batteries are installed...

Page 149: ...ail at technicalsupport segway com How to Reach Us Call Segway Customer Care English language only at 866 473 4929 Email Segway Customer Care English language only at technicalsupport segway com An Au...

Page 150: ...PT Consult the Segway Personal Transporter Limited Warranty delivered with your Segway PT for the specific terms of limited warranty coverage Radio Frequency Interference United States FCC Part 15 Cla...

Page 151: ...including interference that may cause undesired operation This product complies with FCC radiation exposure limits set forth for an uncontrolled environment Modifications Modifications not expressly a...

Page 152: ...Operated Appliances Household and Commercial CAN CSA C22 2 No 68 92 Degrees of Protection Provided by Enclosures IP Code IEC 60529 Household and Similar Electrical Appliances Safety General Requiremen...

Page 153: ...651 766 6 715 845 6 779 621 6 789 640 6 796 396 6 799 649 6 815 929 6 827 163 D489 027 D489 029 D489 300 D493 127 D493 128 D493 129 D493 392 D493 749 6 965 206 6 929 080 7 017 686 6 874 591 6 920 947...

Page 154: ...00 602941 2000 604799 2000 621191 2000 604801 2001 501161 2001 501493 2001 519543 2001 543388 2001 563370 2003 35305 KR 10 2001 7016896 10 2001 7011189 10 2001 7015260 10 2001 7015490 10 2001 7015564...

Page 155: ...icon 22 C Carrying cargo 8 Center of gravity 14 Charge Port 65 Charging Batteries 64 Charging failures 70 Checking the Tire Wheel Assembly 84 Checking Tire inflation pressure 104 Cleaning your Segway...

Page 156: ...109 removing 109 Maximum handlebar cargo weight 9 Maximum speed 5 Maximum weight limit 5 Minimum weight limit 9 Model descriptions 4 Motors 44 O Operating limits 8 Operating temperature batteries 63...

Page 157: ...rider off 54 rider on 52 Storing your Segway PT 88 Structural weight limits 10 System faults 136 T Temperature effect on performance 74 Tire inflation pressure 5 checking 84 104 Tire Wheel Assembly 1...

Page 158: ...146...

Page 159: ......

Page 160: ...French...

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