www.seagullmodels.com
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Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost
. By
submitting the item for repair you are agreeing to payment of the repair without notification. Repair estimates are
available upon request. You must include this request with your repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. If you choose to pay by credit card, please include your credit card number and
expiration date. Any repair left unpaid or unclaimed after 90 days will be considered abandoned
and will be disposed
of accordingly
.
Please note: non-warranty repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding this product or warranty.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack the
Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance
for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our
facility.
A Service Repair Request is available at www.horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete name, street address, email address and phone
number where you can be reached during business days, your RMA number, a list of the included items, method of
payment for any non-warranty expenses and a brief summary of the problem. Your original sales receipt must also
be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
