6
P
REFACE
T
ECHNICAL
S
UPPORT
If you should experience problems with PaperPort that you cannot
resolve on your own using the documentation and software, go to:
www.scansoft.com
The ScanSoft Web site provides a link to PaperPort pages, including
Technical Support with Frequently Asked Questions, technical
information bulletins, and a problem report form.
Before sending a problem report form to ScanSoft Technical Support,
be sure to visit FastTrack, ScanSoft’s electronic support system on the
web site. Using an Intelligent Expert Reasoning™ methodology,
FastTrack delivers intuitive self-service via the Internet and allows you
to successfully resolve your problems online 24 hours a day, seven days a
week. Software downloads, product upgrades and product updates are
also available in FastTrack.
If you still cannot resolve your problem, contact ScanSoft Technical
Support. Make a note of the following information to help in solving
the problem:
•
Your software version number. (This is in the Help menu under
About PaperPort.)
•
Your scanner (or other image-capture device) make and model
•
A description of the steps that led up to the problem
•
If PaperPort generated an error message, an exact description of the
error message or its number and when it appeared.
Summary of Contents for PaperPort
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