23
Troubles
Reason
Solution
Washing machine cannot start up
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button “Start/Pause” is pressed.
Check if button “Power” is pressed.
Door cannot be opened
Maskinens skikerhedsudstyr er aktiveret
Disconnect the power.
Heating fault
NTC is damaged and heating pipe is
aging.
Machine’s safety protection design is
working.
Can normally wash the clothes.
Only cannot wash with heating.
Shall contact the service center promptly.
Water leakage
The connection between inlet pipe or
outlet hose and tap or washing machine
is not tight.
Drain pipe in the room is blocked.
Check and fasten water pipes.
Clean up outlet hose and ask a specialized person to
repair it when necessary.
Water is overflowed from the bot-
tom of the machine
The inlet pipe is not connected firmly.
Outlet hose has water leakage.
Fix the inlet pipe.
Replace the drain hose.
Detergent residues in the box
Washing powder is dampened and ag-
glomerated.
Clean and wipe the box.
Use liquid detergents or the detergents special for
drum.
Indicator or display does not light.
Power is disconnected.
PC board has problems.
Harness has connection problem.
Check if the power is shut down and power plug is
connected correctly.
If not, please call up service line.
Washing effects are not good
The clothes are too dirty.
Insufficient detergent quantity.
Select a proper procedure.
Add the proper detergent quantity according to the
instructions in detergent package.
Abnormal noise
Great vibration
Check if the fixing (bolts) has been removed. If cabi-
net is installed on the solid and level floor.
Check if there are any barrettes or metal articles in-
side.
Check if the legs in the washing machine are adju-
sted level.
LED display indicator
Reason
Solution
E10
Inlet water overtime of 7 min
Open the water tap, to check if the inlet hose is
squashed or kinked, check the filter in the inlet valve
is blocked or not; check if the water pressure is too low.
E21
Overtime 3min of the drainage
Check if the drain pump is blocked.
E30
The door has not been closed over 3 min
Check if the door of the washing machine is closed.
Check if the clothes is pinned by the door.
Other
Please call up the service line if there is any other problem.
