25 AltiTouch Plus User Guide
them to hold. The AltiServ system intelligently gives
the caller waiting the option of holding for you,
leaving a voicemail, or transferring to the operator.
Single Call Waiting
If your extension is configured for
single call
waiting
, then during a call you may hear a tone
indicating that you have another call waiting. If you
wish to disconnect the current call, and answer the
second call, simply place the handset back in the
cradle
2
. Your phone will ring and it will be the
second caller. If you wish to put the current caller on
hold and answer the call waiting, then press the
FlashAns
key after you hear the call waiting tone.
You can then use the
FlashAns
key to switch
between the first and second callers.
Important: If your extension is configured for single
call waiting and have a call waiting, you cannot use
the
Transfr
,
Hold
, or
Conf
keys while in this
state. You can only use those keys after one of the
callers has hung up. The only way to handle multiple
calls and still have the ability to Transfer, Park and
Conference calls with the AltiGen is to configure
your extension for
multiple call waiting
.
Multiple Call Waiting
If your extension is configured for multiple call
waiting, then during a call you may hear a tone
2
If you use the Hang-up key or Goodbye key when you hear the
call waiting tone, the idle state screen will be present for a few
seconds when you are connected to the second caller. It will switch
to the connected screen after a few seconds.
