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15 AltiTouch Plus User Guide

Getting Started

The AltiTouch Plus phone has pre-programmed
softkeys to make call handling and managing calls
easier. The AltiServ User Pocket Guide should be
used if you to not have an AltiTouch phone. Please
refer to this guide instead since you have an
AltiTouch Plus phone.

Overview of Softkeys and
Screen states

Time and Date

When you place the handset in the cradle or press the
Goodbye button when the handset is in the cradle you
will see the time and date. The AltiGen server sets
the time and date when you receive your first call. To
adjust time, please make sure the time and date are
correct on your AltiGen server, and then call your

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Summary of Contents for AltiTouch Plus

Page 1: ......

Page 2: ...AltiTouch Plus User Guide 2 AltiTouch Plus User Guide Last Revised June 18 2002 ...

Page 3: ...een made to ensure accuracy Sayson Technologies Ltd will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Sayson Technologies Ltd Tel 604 730 1842 Fax 604 732 8726 www sayson com info sayson com Copyright 2002 Sayson Technologies Ltd All Rights Reserved Printed in Can...

Page 4: ...ple Calls 24 Single Call Waiting 25 Multiple Call Waiting 25 Making calls 27 Predialing a number 27 Using the Redial List 27 Redialing a number 27 Deleting the Redial List 28 Intercom and Set Paging 28 Using the Dial Menu Screen 29 ByName Dial by Name 29 LastNum Last Number Redial 29 LastClr Dial Last Caller 30 SySpeed System Speed Dial 30 DirSrv Directory Services 30 ExtList Extension List Direct...

Page 5: ...y 44 Other Phone Features 44 Adjusting the Volume 44 Status lights 44 Speaker Light 44 Telephone Light 45 Timing a call 45 Additional AltiWare codes 45 Station Privilege Override 45 Station Speed Dial 46 Feature Tips 46 Silent System Call Park 46 Operator Off Line 46 Outside Call Blocking 47 Additional Phone Features 47 Emergency Service Feature 47 Using the directory 47 Adding a name and number t...

Page 6: ...ber in the Callers List before dialing 53 Deleting an entry in the Callers List 53 Deleting all entries in the Callers List 54 FAQ 55 Limited Warranty 60 Exclusions 60 Warranty Repair Services 61 After Warranty Service 61 Important Safety Instructions 62 Installation 62 Use 63 US Regulations Please Read Carefully 65 Federal Communications Commission FCC Notice 65 EMI EMC FCC Part 15 67 ...

Page 7: ...erform functions such as call handling or extension management This manual should therefore be used in place of the AltiServ Telephone Functions portion of the AltiServ Users Guide Please continue to refer to your AltiServ Users Guide for all other AltiServ features What s New with Plus The AltiTouch Plus phone adds Intercom ability as well as powerful interactive screen features The 3 interactive...

Page 8: ... of handset cord into the jack until it clicks into place Then route the handset cord through the groove as shown in the illustration on the next page Attach the handset to the other end of the handset cord 2 Attach the stand If you plan to mount the phone on the wall you do not need to attach the stand skip this step If you plan to use the phone on a desk attach the stand by inserting the tabs on...

Page 9: ...9 AltiTouch Plus User Guide ...

Page 10: ...er cord into the power jack marked Note You should connect the power adaptor to a surge protector or power bar 4 Press the cords into the grooves Press the cords into two of the grooves provided on the bottom the stand This will allow the stand to sit flat on a desk surface 5 Install the phone If you have installed the stand and are using the phone on a desk Simply turn the telephone over so it re...

Page 11: ...ug the power adaptor into a power outlet E Note You may wish to purchase a short phone cord from a local supplier for a wall installation 7 Insert number card Write your telephone number on the number card and place it into the card slot on the telephone located under the mouthpiece in the handset cradle Gently bend the clear plastic lens into the slot over the number card 8 Insert Faceplate Snap ...

Page 12: ...n and powered up Lift the Handset 2 If softkey labels appear on the screen as shown your phone set up is complete If this is the case skip to the next chapter The softkeys are the 6 buttons on either side of the screen The softkey labels are the text that appears beside the buttons ...

Page 13: ...h Plus User Guide 3 If softkey labels do not appear on screen dial 1 866 732 8791 toll free to program your phone 4 At voice prompt press 2 to download programming 5 At the prompt Do you have a passcode select No ...

Page 14: ...elect YES within 5 seconds If you don t press the YES before the beep simply hang up and start again at step 2 After 3 beeps you will be asked if you want to download the second slot of programming Please press YES again 7 If the screen displays Phone ID not found please press the Agent softkey to connect with an agent ...

Page 15: ...se refer to this guide instead since you have an AltiTouch Plus phone Overview of Softkeys and Screen states Time and Date When you place the handset in the cradle or press the Goodbye button when the handset is in the cradle you will see the time and date The AltiGen server sets the time and date when you receive your first call To adjust time please make sure the time and date are correct on you...

Page 16: ...ss the Speaker button 4 Press the Services button and select the AltiTouch Service Idle State The Idle State is the screen you will see most often It allows you to make calls pickup calls check voicemail and perform extension management The softkeys available from this screen are described in detail in the sections Making Calls Retrieving Calls and Managing Your Extension Note When you place the h...

Page 17: ...Transferring calls Parking Calls Conferencing Calls and Placing Calls on Hold These keys are described in detail in the next chapter under the section Handling Calls Tip If you use the AltiGen keycodes to retrieve parked calls 41 or calls ringing at another extension 30 then the idle screen will be visible for a few seconds instead of the connected state screen when you are first connected to the ...

Page 18: ...l your call handling functions Inbound Call State When someone calls your extension you will see the Inbound Call Screen To answer the call 1 Press the Answer softkey for hands free operation 2 Press the Speaker button for hands free operation 3 Pickup the handset When you answer the call the screen will change to the connected state If you ignore the call it will go to voicemail and the phone wil...

Page 19: ...es the call and they will not hear any on hold music connected to your AltiGen system Parking Calls To place a call on hold so that it can be retrieved from another extension you must park the call The most common Park Method is the System Park While connected to a call 1 Press the Hold key 2 Press the Syspark key 3 Listen for the park number 4 Press the hangup key To retrieve the parked call from...

Page 20: ...to make sure you picked up the right one then use Syspark 1 Press Pickup 2 Press SysPark You will then see a screen that shows the calls parked It will look like this Note It is normal to hear a beep and a short pause before the screen appears If you do not see this screen contact your system administrator to make sure the AltiTouch Plus software has been installed on your server To retrieve the c...

Page 21: ...as with the first screen Use the button to go back to the first screen Legend System Park Number Caller ID Phone number of parked caller Time Time when call was parked in 24 hr format Name Name of Parked Caller if available through caller ID service Parked by Extension and name of person that originally parked the call Pickup Softkey retrieves the parked call Refresh Softkey updates the list of pa...

Page 22: ...all to an outside number while connected to a call 1 Press the Transfr key 2 Dial the trunk access number 9 outside number that you wish to transfer to If you wish to do a Centrex transfer1 to an outside number use 9 outside number 3 Press the Hangup key to complete the transfer or 1 If you have a Centrex line you can use this feature to transfer an external call to an outside number without havin...

Page 23: ... or her voicemail while connected to the call 1 Press the Transfr key 2 Press the VMSystem key Consultation If you wish to place a call on hold and consult with a third party you can use the transfer key as well While connected to a call 1 Press the Transfr key 2 Enter the extension or 9 outside number that you wish to transfer to 3 Wait for the third party to answer 4 Consult with the 3rd party 5...

Page 24: ... the conference 7 Wait for the party to answer and press the Conf In key 8 Repeat steps 5 to 7 until you have added all the desired parties Handling Multiple Calls To handle 2 callers at once your extension needs to be configured for single call waiting To handle more than 2 callers at once your extension needs to be configured for multiple call waiting Please contact your AltiGen administrator or...

Page 25: ...ing tone You can then use the FlashAns key to switch between the first and second callers Important If your extension is configured for single call waiting and have a call waiting you cannot use the Transfr Hold or Conf keys while in this state You can only use those keys after one of the callers has hung up The only way to handle multiple calls and still have the ability to Transfer Park and Conf...

Page 26: ...second caller If you wish to transfer the first caller to another person simply use the Transfr key as described in the Transferring calls section When you have hung up your phone to complete the transfer your phone will ring and it will be the waiting caller If you wish to park the first caller and answer the call waiting 1 Press the Hold key 2 press SysPark 3 Note the park location 4 Place the h...

Page 27: ...ew a number before you dial Enter the number using the dial pad and before lifting the handset Use the Backspace softkey or to correct any errors To dial the number lift the handset press the Dial softkey or press Using the Redial List The Redial List records the last 10 numbers you dialed Redialing a number 1 Press to view the Redial List 2 Use the and keys to move the cursor to the number you wa...

Page 28: ...ish to call 3 Press the Done softkey 4 After 2 rings you will be connected to the remote extension and can speak through its speaker 5 When you are finished speaking press the Hangup softkey and your phone will hang up The remote extension will also hang up automatically Note If the remote phone doesn t answer please contact your system administrator If the remote phone doesn t hang up after you p...

Page 29: ...y you will be prompted to enter letters of the name beginning with last name followed by the first name and Use 1 for Q and Z The system will search until a unique name is found and will call the extension associated with the name After calling the extension the screen will switch to the connected state LastNum Last Number Redial The AltiGen system saves and redials the last number dialed ...

Page 30: ...ystem will dial the preprogrammed number for you The System Speed Dial numbers are programmed and provided by the System Administrator DirSrv Directory Services The directory services present a graphical way of looking up phone numbers The current version of AltiTouch Plus offers these directories 1 ExtList Full office Extension list 2 SySpeed Listing of System speed dials Press the DirSrv softkey...

Page 31: ...ctory To search the extension list press the ExtList softkey The following softkeys will be presented LstName Select an extension by last name 1stName Select an extension by first name ExtNum Select an extension by number Back Previous Menu Press the LstName softkey and you will see an index table of last names as in the following example Use the and keys to move the cursor to the desired range of...

Page 32: ...e last list of extensions Will load the previous list of extensions Prv Nxt Displayed for all other cases Pressing the Prv Nxt softkey will take you to the previous screen unless your cursor is positioned on the last line When the cursor is on the last line that reads Prv Nxt Next List The Prv Nxt softkey will take you to the next list of extensions Back Return to Last Name Index table PgUp PgDn M...

Page 33: ... speed dials sorted by name You can dial directly from this list To access this list 1 Press the DirSrv softkey 2 Press the SySpeed softkey 3 The Speed Dial Index will appear Use the and keys to move the cursor to the desired range of names You can also use the PgUp and PgDn softkeys if the index table is more than one page long Press the Select softkey to view the list of items in that range of n...

Page 34: ...or to the desired item You can also use the PgUp and PgDn softkeys if the list is more than one page long Press the Dial softkey to call the selected item The Next and Prev softkeys will move to the next or previous group of numbers on the index table The Back softkey will take you back to the index ...

Page 35: ... overhead broadcast system Speak into the handset and hang up when finished Note An internal public address system must be installed and connected to the AltiGen system to use this feature TrkPage Overhead Zone Paging Press this key then the 2 digit paging ID of the zone you wish to page Note A zoned public address system must be installed and connected to the AltiGen system s trunks to use this f...

Page 36: ... calls ringing at other extensions or to retrieve parked calls AnyRing System Call Pickup Pressing this button will answer call ringing at any other phone in the office Oldest call first ExtRing Individual Call Pickup You will be prompted to enter the Extension of the ringing phone Press the Done softkey and you will be connected to the call ringing at that extension ...

Page 37: ...parked on the system Scroll through the parked calls and retrieve them easily Please review the section titled Retrieving Calls with Syspark ExtPrk Personal Call Park Pickup A personal parked call can be picked up at any station on the system by pressing this button You will be prompted for the extension where the call is parked Then press the Done softkey and you will be connected to the parked c...

Page 38: ...sages It displays a list of your voicemails so you can scroll through the list and listen to your voicemail messages out of sequence Press the Vmail softkey and you will see a screen asking for your AltiMail password Enter it and press the OK softkey Note It is normal to hear a beep and a short pause before the Voicemail password screen appears If nothing happens when you press the Vmail softkey p...

Page 39: ...e number and the number of new messages In this example there are 23 new messages and page one is shown Below this are the message headers The cursor indicates which is the active message Each message header has the caller ID information preceded by a tag mark The tag marks indicate Urgent Messages n New Messages Retrieved Messages as email h Heard Messages f Forwarded Messages You can move the cu...

Page 40: ... playing and it will interrupt the current message and play the new one You can also press the Stop softkey during playback to stop the message If you have more than one page of messages then when you scroll down to the last line you will see the text Play Next Stop Prev When the cursor is on this line pressing the Play softkey will load the next page of messages and pressing the Stop softkey will...

Page 41: ...eMsg softkey 3 Wait for the screen to refresh 4 To view saved messages press the SvdMsgs sofkey To call someone back that left you a voicemail you can press the Dial softkey and the following softkeys will be displayed The following example illustrates how the keys work Original Caller ID 6045551212 9 95551212 91 916045551212 10digit 96045551212 Dial 6045551212 ...

Page 42: ... will be prompted for your password and destination number Greetng Greeting Menu Allows you to change your greeting You will be prompted for your password Logout Station Logout Deactivates or shuts off your extension forwarding all calls to voice mail This feature can be used to move your extension from your phone set to another phone set in the office Login Station Login Reactivates your extensio...

Page 43: ...ine Operator only Passwrd Password Menu Follow the system prompts to change your password Workgroup Features Press the WorkGrp softkey from the second Idle state screen and you will see the Workgroup options menu with the following keys WGLogin Workgroup Login For workgroup members only Logs in to a workgroup WGLogout Workgroup Logout Log out and block workgroup calls but receive other calls at yo...

Page 44: ...dle and press the volume button while there is no active call There are 8 settings for the ringer the display will temporarily indicate the current ringer volume setting To adjust the handset volume lift the handset and press the volume button while you are on a call The handset will return to the default volume after you hang up To adjust the speaker volume press the volume button while the speak...

Page 45: ... Light flashes quickly and the ringer sounds you have an incoming call Light is on and the display shows Extension in use an extension telephone is using the line The message also appears when the telephone is not properly connected to a phone line Timing a call When you make or answer a call the Timer shows the elapsed time of the call Additional AltiWare codes Station Privilege Override Dial 35 ...

Page 46: ...other speed dial numbers by pressing again Feature Tips Dial 55 to hear helpful tips and reminders for optimal use of AltiServ There are eleven tips total and a different one is played each time you access Feature Tips See Feature Tips on page 13 for more information Silent System Call Park Dialing 73 will disable the system from announcing the location of a call when using the System Call Park fe...

Page 47: ...phone service during a power failure However only the dial pad ringer and handset will function If you are on a handset call during a power interruption the Model 390 will keep the call although the display will not work while the power is off Handsfree calls will not be reestablished during a power interruption Using the directory The Directory can store up to 200 names and numbers which are disp...

Page 48: ...a name using the letters on the dial pad See the following instructions Entering Letters and Characters to enter names using the dial pad The name can have up to 16 characters including spaces Press the NextSpace softkey or to move to the next letter or add a space Press the Backspace softkey or to erase a character 6 Press the Save softkey The new entry now shows on the display Note You can also ...

Page 49: ...s will appear in this order _ 1 Finding entries in the Directory 1 Once in the Directory press to scroll down and to scroll up one listing at a time Hold either key down to scroll continuously 2 Press a dial pad key to see listings that start with that letter For example takes you to the first J listing takes you to the first K listing Changing entries in the Directory 1 Find the entry you would l...

Page 50: ...t Redial List or answer a call 2 When the number is displayed on the screen press If the entry includes a name and number the display will show Saved Directory 3 If the entry is a number only such as in the Redial List you will be prompted to enter a name Once you ve pressed the Save softkey to save the name the display will show Saved Directory Dialing from the Directory 1 Find the entry you woul...

Page 51: ... protect the Directory by locking it To permanently delete all entries in the directory 1 Press the Directory button to open the Directory 2 Press the Deletelist softkey 3 Press the Delete softkey to confirm Locking the Directory You can lock the Directory so that entries cannot be deleted or changed You cannot add entries to a locked directory 1 Press 2 Press 3 Press The display shows Directory l...

Page 52: ... the Callers List 1 Press the Callers button 2 Press and to move up and down in the Callers List Hold either key down to scroll continuously You can also press the Resume softkey to see the last caller you viewed the last time you entered the Callers List 3 Press the Callers button the Quit softkey or at any time to leave the Callers List Note will also hang up a caller if you are on a call Callin...

Page 53: ...If you have to frequently remove area codes to return local calls you should use the Area Codes option and add your local area code s Note The Callers List does not save changes If you plan to dial the number again copy it to the Directory and change it there 1 Find the caller in the Callers List you wish to dial 2 To add digits use the dial pad 3 To delete digits press the EditNum softkey to begi...

Page 54: ...y 3 Press the Delete softkey again to confirm The display shows Item is erased Deleting all entries in the Callers List 1 Press the Callers button 2 Press the DeleteList softkey 3 Press the Delete softkey to confirm The display shows Callers list is empty ...

Page 55: ... List or use the Area Code option in the options list to have local area codes automatically removed Alternatively you may need to add 1 before long distance numbers in order to dial long distance Why is my display blank Ensure that the power adaptor is fully plugged into the electrical outlet and that the outlet is supplying power How do I set the time and date Ask your system administrator to ma...

Page 56: ...caller ID Ask your system administrator to make sure your extension is configured for MDMF caller ID format What if I accidentally deleted the services on my AltiTouch Plus phone If your phone is not loaded with any other Telco services you should be able to restore the AltiTouch features Press the services button on the bottom right of the phone A restore soft key should be visible the top right ...

Page 57: ...Please use the Pickup AnyRing or Pickup ExtRing softkeys instead which will present you with the connected state screen right away How come the transfer key disappears when I press the flash key You do not need to use the flash key to transfer a call The transfer button performs a flash function already To perform call handling functions such as transfer hold park or conference please use the Tran...

Page 58: ...e grooves provided Review the section titled Physical Setup How come when I hear the call waiting tone when I press Flash I don t get the second caller only dial tone Please ask your administrator if your extension is configured for single or multiple call waiting If it is configured for single call waiting then use the FlashAns softkey to switch between calls Review the section titled Handling Mu...

Page 59: ...ew minutes If it does not please contact your AltiGen dealer Why does my phone not hang up automatically after an intercom call Please have your AltiGen administrator configure your extension for the proper disconnect signal The administrator s guide will explain how to do this Why does my phone sometimes go off hook when someone calls my phone and hangs up after 1 ring Please contact your AltiGen...

Page 60: ...warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement set or until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs...

Page 61: ...chant ability Warranty Repair Services Should the set fail during the warranty period in North America please call contact your authorized AltiGen dealer Or for further information call Sayson Technologies at 604 730 1842 Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty se...

Page 62: ...trical shock hazard to personnel or equipment damage observe the following precautions when installing telephone equipment 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the n...

Page 63: ...leaners Use a damp cloth for cleaning 4 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 5 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product 6 This product should never be placed near or over a radiator or heat register This product sho...

Page 64: ...if it still operates but do not open up the product c If the product housing has been damaged d If the product exhibits a distinct change in performance 12 Avoid using a telephone during an electrical storm There may be a remote risk of electric shock from lightning 13 Do not use the telephone to report a gas leak in the vicinity of the leak 14 CAUTION To eliminate the possibility of accidental da...

Page 65: ...compatible modular jack which is Part 68 compliant See installation instructions for details Use only an FCC Part 68 compliant Universal Service Order Code USOC network interface jack as specified in the installation instructions to connect this telephone to the telephone line To connect the phone press the small plastic tab on the plug at the end of the phone s line cord Insert into a wall or bas...

Page 66: ...ne Company of your phone s Registration and REN numbers However you must provide this information to the telephone company if they request it The telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modification to m...

Page 67: ...e limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is ...

Page 68: ...circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment ...

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