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29

TROUBLE-SHOOTING

Type of Trouble

The operation stops in the middle of 

massaging in the Whole Body Sensor 

Automatic Course or Automatic Course

Movement of massaging rollers in upward 

direction, causing operation to stop

Check points

Countermeasure

You feel discomfort during the operation of 

reclining. 

(Move toward to the opposite direction 

temporarily, or do not move smoothly.)

This phenomenon is caused by the operation of the timer, but is not a problem.

When the massaging rollers detach from the body, the 

body pressure sensor will work to stop the operation 

automatically.

Begin the operation again from the start. 

(See page 11)

The display of stiffness differs 

from the degree of stiffness 

actually felt.

Place your fingers on the sensor. 

(See page 16)

The position of massaging rollers 

differ between right and left.

This phenomenon is caused by the adoption of the function of alternative tapping on the right and left 

sides, but is not a problem.

This operation is conducted for safety, but is not a problem.

Operation failure

Sound and sensation during operation

During use, the following sounds or sensation may be unavoidably generated because 

of its structure, 

but they are not problems. (They will not affect the function, etc.)

Rattling sound during tapping

Noise during UP/DOWN operation of massaging rollers 

and clinking sound during massaging operation

Creaking sound caused by massaging rollers and cloth 

during massaging operation.

Gear meshing sound

Wobbling foot rest

“Gee” sound when reclined

Sound of air massage

"Pusshu" sound (Change valve sound)

Hissing sound (Exhaust sound)

"Buu" sound (Sound of pump operation)

"Pako" sound (Sound when the air bag fills)

When massaging the waist, slight sounds or shock being 

generated from the massaging rollers

Bouncing movement of the massaging 

roller

s when they 

move from the back to the shoulder

Check that the power plug is securely plugged into 

the outlet.
Check that the POWER switch is set to the ON position. With the LOCK switch set to unlock, turn on 

the POWER switch. (See page 12)

Make sure that no more than one button is being 

pressed at any one time.

Please press each button separately.

Push the power plug into the outlet securely. 

(See page 12)

Courses other than Air Course cannot 

be selected.

Check if the chair is set to the ZERO-G 2.

After adjusting the angle of back rest, select 

the massaging button.

The foot rest cannot be extended.

Check if you attempt to adjust the foot rest with the 

foot rest slide lever pulled.

Adjust the foot rest with the foot rest slide 

lever pulled.

The foot rest cannot be stored.

Check that the foot rest is not extended.

Return the foot rest by pulling the foot rest 

slide lever.

Check if your fingers are placed on the sensor.

The degree of stiffness cannot 

be measured correctly.

Slightly moisten the fingers using hand cream 

and place the fingers on the sensor again.

Check your skin for dryness.

The measurement result indicates the stiffness according to the body's biological reaction to the sensor 

massage, so it may differ from the stiffness the user actually feels.
Massage in relaxed condition as much as possible during massage. The degree of stiffness may not be 

measured correctly when the user massages immediately after taking a bath or is given stimulation other 

than sensor massage, like watching TV.

If the trouble still persists even after the following proper countermeasures have been taken, stop using the massager 

to avoid possible accidents. Disconnect the power plug from the outlet and consult an authorized service center.

Do not attempt to repair the equipment at home by yourself, as it is very dangerous.

WARNING

30

SPECIFICATIONS

290 W

Power consumption

30 min.

Rated time

WHOLE BODY SENSOR AUTOMATIC COURSE

・・・

Approx. 15 minutes 

(Maximum of approx. 20 minutes due to stiffness detection)

AUTOMATIC COURSE

・・・・・・・・・・・・・・

Approx. 15 minutes

MANUAL COURSE

・・・・・・・・・・・・・・・・

Approx. 15 minutes

Timer

28 

3

/

4

"

 [width]

×

53 

1

/

8

"

 [depth]

×

48

"

 [height]

When not reclined (with foot rest retracted)

28 

3

/

4

"

 [width]

×

72 

7

/

16

"

 [depth]

×

29 

15

/

16

"

 [height]

When reclined (with foot rest set horizontally)

Dimensions

Approx. 183 lbs.

Weight

Stand, Installation screws (Three)

Accessories

Synthetic leather

Exterior cloth

One up/down pass in approx. 35 sec.

Vertical movement speed

(5 stages) Approx. 3

5

"

Tapping width

(5 stages) Approx. 3

5

"

Spine stretching width

Partial stretching (Long): Repetition within Approx. 8

"

Partial stretching (Short): Repetition within Approx. 4

"

Range of partial stretching

Approx. 31

"

Vertical stroke length

No gradation or 

3

/

8

"

 

/one press of button

Height adjustment of massaging rollers

Approx. 120

170

°

Reclining angle

Reclining method

Lower body massaging 

(Air pressure)

33 W

Power dissipation of electric heating equipment

Back rest: Motor-driven type (Linked with foot rest)

Foot rest: Motor-driven type (Foot rest only)

Seat surface: Motor-driven type (Linked with back rest and foot rest)

(3 stages) Approx. 23

32 kPa

There is a slight difference according to the part.

(5 stages) Approx. 10

30 times/min.

Kneading frequency

(5 stages) Approx. 300

600 times/min.

Tapping frequency

Do not use the massager on other than the designated voltage.

Summary of Contents for HEC-DR7700BR - Zero Gravity Massage Chair

Page 1: ...d in the appropriate model s instruction manual or B the repair of any product whose serial number has been altered defaced or removed This warranty shall not apply to the following items non electrical mechanical attachments accessories damage to head cover back pad arm covers seat cover foot rest cover when not caused by defects in workmanship This warranty shall not apply to setup installation ...

Page 2: ...ssager Do not allow any personnel other than a qualified repair technician to dismantle or repair the massager Otherwise fire electric shock or injury may occur Ask the sales agent if repairs are required Do not attempt to damage break modify bend forcibly pull twist or bundle the cord In addition do not put heavy objects on the cord or jam the cord between objects Otherwise the cord may break res...

Page 3: ...ut always by holding the power plug and pulling it out Also clean the dust off the power plug periodically Otherwise electric shock short circuit or fire may occur Switch the power OFF instantly if there is a power failure and also pull the power plug out from the outlet Otherwise it may become dangerous when the power is restored Do not move the massager with a person on it Otherwise the massager...

Page 4: ...d off SOLE WARMER button Used for switching the sole heater operation ON OFF When the heater switch is ON the lamp is illuminated HOME POSITION button Used to return the back rest foot rest and seat to their home positions ZERO G button Used to adjust the back rest foot rest and seat to the two preset zero gravity positions INSTANT STOP button Used if you have felt abnormal physical sensation or w...

Page 5: ...re to remove the power plug from the outlet Be careful not to step on the power cord remote control or sensor during movement Be sure to move the massager with the assistance of another person on an easily damaged floor surface or concrete surface Moreover when moving the massager like this be sure not to move it with the foot rest extended NOTE Place the massager on a level floor surface Keep the...

Page 6: ...ll Install Installation screws Tools needed Phillips crosshead screwdriver flathead screwdriver screwdrivers are not included Installation on the right hand side of the chair Installation on the left hand side of the chair 1 Remove the cover of the right hand side of the arm rest Insert the flathead screwdriver into the holes under the cover and pull toward you 4 places 2 Secure the stand on the r...

Page 7: ...o the ON position Check that there is neither breakage nor damage to the cords Check that the cords are not caught between the back rest and the arm rest and that they are not placed beneath the massager 2Check the power cord remote control cord and sensor controller cord CAUTION when massaging At first do not attempt to select a strong method of massaging until you are accustomed to massaging Do ...

Page 8: ...ers Do not attempt to climb onto or off the seat by stepping on the foot rest Do not attempt to place anything upon or sit on the foot rest The user may fall over resulting in an accident or injury NOTE For safety check the position of the massaging rollers before leaning slowly back on the massager Do not twist the body but lean straight back on the massager so that the massaging rollers are in p...

Page 9: ...he whole body RECOVERY Tapping massage to ease muscle fatigue FINE Massage to promote blood circulation Press When the room temperature is low such as in winter it takes some time to warm up or you may barely feel heat Be sure to place your fingers on the sensor The degree of stiffness cannot be measured if your fingers are not placed on the sensor The sensor lamp will flicker and the characters o...

Page 10: ... move to the upper position and remain in that position After the movement repeat the operation from the beginning of each massage Press the button for the current operation If you continue to press the button until the illumination of the lower body strength scale turns off you can turn off the massaging of the lower body If you press the button the massaging will resume Adjusting the strength of...

Page 11: ...es the position of shoulder Position too high Position too low Appropriate position Massaging rollers Remote control display When the button is pressed the lamp of the remote control illuminates and the sole warmer will turn on When the foot rest is fully lowered the foot rest will rise a little When the massaging rollers are not located in the upper section the massaging rollers will move to the ...

Page 12: ...is pressed continuously 6Press the desired MANUAL UPPER BODY MASSAGING button Finishes the massaging automatically by timer operation 5Press the MANUAL button 1 4 7 7 3 5 6 2 7 MANUAL button MANUAL UPPER BODY MASSAGING buttons 4Open the cover of the remote control Cover Post Hook Post Hook When the button is pressed the lamp of the remote control illuminates and the sole warmer will turn on When t...

Page 13: ...h are adjustable MASSAGING MANUAL COURSES During massaging operation you can change to a different manual massage Whole Body Sensor Automatic Course or Automatic Course Simultaneous massaging of any part of upper body and lower body air is possible Independent massaging of upper body and lower body air is possible 1 to 5 are the same operation for massaging the upper body When massaging the upper ...

Page 14: ...OFF position and the LOCK switch to the LOCK position When the equipment will not be used for an extended period be sure to disconnect the power plug from the outlet CAUTION Back rest Hook and loop fastener Head cover Head cover Back pad Towel ADJUSTING MASSAGE INTENSITY Use the massager after placing a towel etc on the back pad When the massage is too strong When the massage is too weak Flip the ...

Page 15: ...on in a simplified manner Also the drawings of air massage operation for lower body are all omitted Sensor massage Shiatsu Shoulder Spine stretching Standard massage in STIFFNESS Course Standard massage in RELAX Course Standard massage in RECOVERY Course Shiatsu Back Grasping shoulder massaging Shoulder Spine stretching Shiatsu Neck Sensor massage Tapping Shoulder Back Waist Tapping Kneading Shoul...

Page 16: ...rest with the foot rest slide lever pulled Adjust the foot rest with the foot rest slide lever pulled The foot rest cannot be stored Check that the foot rest is not extended Return the foot rest by pulling the foot rest slide lever Check if your fingers are placed on the sensor The degree of stiffness cannot be measured correctly Slightly moisten the fingers using hand cream and place the fingers ...

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