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SUMMARY TABLE
PROBLEM
POSSIBLE CAUSES
REMEDIAL
1.
Unit doesn’t work.
The unit may be unplugged
Plug the unit to an electrical
outlet.
The start switch ("Power") is in the
"off" position
Turn ON the power switch
located under the unit
There is no power to the electrical
outlet. Try to connect another
appliance to the outlet, to verify
power
Have an electrician verify why
there is no power to this outlet
The retractable power cord maybe
damaged or severed
Replace the power cord
The breaker tripped (green
indicator)
Flip the circuit breaker (red
indicator)
Some wiring maybe loose or
disconnected
Secure tightly the appropriate
connections
The« power supply» is defective
Contact SANUVOX (replace the
power supply)
2.
Failure to start a
disinfection cycle
(start/stop buttons
flashers alternatively or
are still red).
One of the two towers isn’t plugged
in an electrical outlet
Both of the towers are to be
plugged in. Connect the units to
an electrical outlet
Wrong configuration of routers
Contact SANUVOX to reconfigure
the routers
Surrounding electronic devices may
cause interference
Identify and remove interference
sources. Change tablet
frequency from 2,4 GHz to 5,0
GHz
Disconnected Ethernet cable joining
the router to PLC
Plug in properly the Ethernet
cable
Electrical wires are disconnected
Plug them properly
The router is defective
Contact SANUVOX (replace the
router)
The PLC is defective
Contact SANUVOX (replace the
PLC)
3.
Starting a cycle, the lamps
don’t light up.
Electrical wires are disconnected
Plug them properly
Relays are disconnected
Connect properly the relays
Relays are defective
Contact SANUVOX (replace the
defective relays)
4.
Starting a cycle, the lamps
light up, then turn off
after a few seconds.
The motion detector sees the
presence of individuals in the room
Free the room from any motion
One or more lamps are
disconnected
Connect properly the lamps
One or more lamps are broken
Replace the broken lamps with
new ones
One or more ballasts are defective
Contact SANUVOX (replace the
