Sanuvox ASEPT.2X Troubleshooting Manual Download

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8. Cannot access the web

interface.

8.1

Is the

Ethernet cable

between PLC and router

well connected?

Secure them

tightly.

YES

Contact SANUVOX.

8.2 Is there loose or

disconnected wire?

YES

Figure 44: Cannot access the web interface – Decision tree.

CANNOT ACCESS THE WEB INTERFACE.

8.1

Check if the Ethernet cable between PLC and router is well connected.

Figure 45: Ethernet cable between PLC and router.

8.2

Check if any electrical wires are loose or disconnected. If this is the case, secure tightly the
appropriate connections. If uncertain, contact SANUVOX for more information.

Summary of Contents for ASEPT.2X

Page 1: ...rocedure 2 1PS 1PCB Before touching any electrical components located in the ASEPT 2X housing always turn off the unit and disconnect from the power outlet SANUVOX Technologies Montréal QC Canada www sanuvox com November 2016 WARNING ...

Page 2: ...alternately or still red 14 3 STARTING A CYCLE THE LAMPS DON T LIGHT UP 20 4 STARTING A CYCLE THE LAMPS LIGHT UP THEN TURN OFF AFTER A FEW SECONDS 21 5 THE COOLING FAN DOESN T WORK 23 6 ONLY THE PRIMARY TOWER WORKS NOT THE SECONDARY TOWER 25 7 THE LAMPS DON T SHUT OFF WHEN SOMEONE WALKS IN 26 8 CANNOT ACCESS THE WEB INTERFACE 27 SUMMARY TABLE 28 ...

Page 3: ...1 ASEPT 2X ELECTRONIC COMPONENTS ...

Page 4: ...2 Router PLC Circuit breaker Relays ...

Page 5: ...3 Terminal block Power Supply ...

Page 6: ...r cord terminals do you detect the appropriate voltage Plug the device into an appropriate electrical outlet Contact SANUVOX replace the power cord Push on the rocker switch for the ON position With an electrician find the problem s source 1 6 Are the Start Stop buttons connected tightly to the PLC Push back the wires in their sockets Push back the circuit breaker red indicator 1 7 Is the PLC conn...

Page 7: ...igure 3 Powering up the unit 1 3 Check if the power source is functional It requires that you plug any other electrical appliance in the outlet e g a corded lamp If the appliance doesn t work have the wall outlet checked by a qualified electrician 1 4 Open up the two 2 front panels The first access panel bares the ASEPT 2X blue decal The second access panel is the second to the left of the first o...

Page 8: ...d One 4 mm Allen key One PHILIPS 3 screwdriver Figure 5 Tools required to remove the access panels 1 4 2 Disconnect the power from the unit then carefully lower the unit on its side to unscrew the panels from the underneath mounting plate 2nd d1S t 1st 1St ...

Page 9: ...ing the PHILIPS 3 screwdriver remove and put aside the 4 screws and the 4 washers for the two access panels Figure 7 Removing the bottom screws 1 4 4 Using the 4mm Allen key remove and put aside the top 4 screws and 4 washers for the two access panels ...

Page 10: ...s and put back the unit vertically on its wheels Use the ALLEN key for extra help to remove panels Plug in the unit and turn ON the power switch Figure 9 Access panel removal You now have access to the followings components Figure 10 Access to router and PLC ...

Page 11: ... inside the unit are any components lit up IF YES 1 6 Check if the wiring to the start stop buttons is properly connected to the PLC 1 6 1 Push pull on the push buttons wiring to make sure that they are tightly connected Figure 12 Connections to the start stop push buttons ...

Page 12: ...PLC 1 7 Check if the PLC is well connected to the power supply 1 7 1 Check first if the power supply is well connected Figure 14 Connections to power supply 1 7 2 Check if the connections to the PLC are firmly attached Wiring from the power supply is linked to connectors that share power between the PLC and the router ...

Page 13: ... not sure contact SANUVOX for any supplemental information 1 9 Check if the circuit breaker is tripped If it is in the OPEN green indicator lowered position rearm the breaker by pulling the lever up Figure 16 Breaker position Circuit breaker is closed current can flow through Circuit breaker is opened current can t flow through ...

Page 14: ...1 10 2 Put the two probes on the wiring terminals bringing power to the breaker You should expect a voltage reading from the multi meter almost the same as the source power e g 120V in North America If the reading is zero the power wiring may be defective Figure 18 Probe reading on the breaker s power terminal ...

Page 15: ...m 2 4 ghz to 5 ghz YES 2 5 Are you detecting the routers 2 5 Using a computer connected to the tower PING the router s IPAddress with the command screen NO YES 2 6 Are you detecting the PLC 2 6 Using a computer connected to the tower PING router PLC address with the command screen NO 2 6 2 Is the Ethernet cable joining the PLC to the router well connected 2 5 2 Is the router well connected to the ...

Page 16: ...nk both towers together using the Ethernet cable If the start stop buttons stop flashing alternately and are lit please contact SANUVOX to verify router s configuration Figure 21 Both towers connected by their internet port 2 3 Nearby electronic devices may interfere Move the machine away from potential sources of interference and verify the functionality of the unit again 2 4 Open the unit s two ...

Page 17: ...102 If you don t detect the routers No request received Figure 23 Request failure cannot access the router 2 5 2 Check if the router is connected to the 24V power supply In the case of a bad connection the router should emit no light signal 2 5 2 1 Be sure that connections to 24V power supply are effective ...

Page 18: ...om the 24V power supply are fed to connectors that redistribute power to the PLC and the router Figure 25 Router connections 2 5 3 Check if any electrical wires are loose or disconnected If this is the case secure tightly the appropriate connections If unsure contact SANUVOX for more information ...

Page 19: ...unctional 2 6 1 Using a computer with Wi Fi or cable connected open the command window and ping the PLC s IP addresses Primary IP address 192 168 0 1 Secondary IP address 192 168 0 2 If the PLCs are not detected 2 6 2 Check if the Ethernet cable between router and PLC is well connected Figure 27 Ethernet cable between PLC and router ...

Page 20: ...18 IF PLCs are detected 2 6 3 Check if any electrical wires are loose or disconnected If this is the case secure tightly the appropriate connections If uncertain contact SANUVOX for more information ...

Page 21: ...n the room Replace the defective lamps Contact SANUVOX PLC YES NO NO YES 4 3 Is there any lamp disconnected 4 4 Is there any lamp broken NO Connect firmly the lamps YES YES 4 5 1 Swap a defective lamp with a good one 4 5 Is the lamp functional good NO Contact SANUVOX ballast YES NO 4 8 Are there loose or disconncted wires Contact SANUVOX power supply NO 3 4 Are some pins on the relays twisted YES ...

Page 22: ...e tightly the appropriate connections If uncertain contact SANUVOX for getting the information 3 3 Check if lamps relays are disconnected Figure 29 Relays for even and odd lamps 3 4 Check if pins on relays are twisted Disconnect the relays taking care of the pins Figure 30 Relays 3 5 Check if circuit board is well connected to power supply Figure 31 Power to the circuit board ...

Page 23: ...ps are starting 4 lamps only In this case refer to step 3 4 2 Make sure there is no one in the room or that the sensors are not constantly activated The ADMIN MODE interface can be used to verify each sensor Figure 32 Sensor s indicator light 4 3 Check if one or more lamps are disconnected Figure 33 Lamp disconnected ...

Page 24: ...heck if there are loose or disconnected wires In that case please connect them back firmly Any doubts Contact SANUVOX 5 The cooling fan doesn t work YES NO 5 2 Is the power supply cord to the fan well connected 5 1 Open up the two panels on the unit 5 3 Are there loose or disconnected wires 5 4 Is the fan relay well connected 5 5 Are some pins on the relay twisted Secure them tightly YES NO NO Sec...

Page 25: ...p 1 4 5 2 Check if the power supply cord to the fan is well connected Figure 35 Power supply cord to the fan 5 2 1 The black wire should be connected to the power supply Figure 36 Fan connection to power supply 5 2 2 The red wire should be connected to the fan relay position 11 ...

Page 26: ... are loose or disconnected If this is the case secure tightly the appropriate connections If uncertain contact SANUVOX for more information 5 4 Check if the fan relay is well connected Figure 38 Fan relay connection 5 5 Check if pins on relays are twisted Figure 39 Relays ...

Page 27: ...ace Put OFF the mode Primary unit only YES Contact SANUVOX NO Figure 40 Only the primary tower works Decision tree 6 ONLY THE PRIMARY TOWER WORKS NOT THE SECONDARY TOWER 6 1 Check if the ADMIN mode shows Primary unit only ON web interface 6 1 1 Put OFF the Primary unit only mode Figure 41 Primary unit only mode selected ...

Page 28: ... 2 Check if circuit board is well connected to power supply Reconnect the wires tightly NO YES Figure 42 Lamps don t shut off when someone walks in Decision tree 7 THE LAMPS DON T SHUT OFF WHEN SOMEONE WALKS IN 7 1 Check if one or more sensors are sunken 7 2 Check if circuit board is well connected to power supply Figure 43 Power to the circuit board ...

Page 29: ... YES Figure 44 Cannot access the web interface Decision tree 8 CANNOT ACCESS THE WEB INTERFACE 8 1 Check if the Ethernet cable between PLC and router is well connected Figure 45 Ethernet cable between PLC and router 8 2 Check if any electrical wires are loose or disconnected If this is the case secure tightly the appropriate connections If uncertain contact SANUVOX for more information ...

Page 30: ...ged in Connect the units to an electrical outlet Wrong configuration of routers Contact SANUVOX to reconfigure the routers Surrounding electronic devices may cause interference Identify and remove interference sources Change tablet frequency from 2 4 GHz to 5 0 GHz Disconnected Ethernet cable joining the router to PLC Plug in properly the Ethernet cable Electrical wires are disconnected Plug them ...

Page 31: ...NUVOX replace the relay 6 Only the primary tower works not the secondary tower The unit is in Primary unit only mode In the ADMIN mode on the tablet unselect Primary unit only 7 The lamps don t shut off when someone walks in One or more motion detectors are sunk in the visual filed may be reduced Try to fix the motion sensors in a protruding position One or more motion detectors are defective Cont...

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