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Menu Operations
8. Troubleshooting
There may be various reasons behind STB problems. Check the STB according to the procedures
described below. If you can’t solve your problem even after following the troubleshooting procedures,
please contact the dealer. Do not open the STB cover; it may cause a dangerous situation.
The front panel doesn’t
display any message
The power cord is not
plugged in.
Check that the power cable
is plugged in to the wall
outlet and the STB.
Wrong connection of the
audio / video output of the
STB to TV.
Connect the audio / video
output of the STB to TV
correctly.
No or bad signal message
appears.
Check other device
connected between cable
connection and the STB.
Audio muting
Press the MUTE button.
No picture or sound
TV power
Turn TV on.
The STB can’t receive the
signal.
Check the cable, replace the
cable or connect the cable to
the STB tightly.
No picture
Incorrect values of some
tuner parameters.
Set the values of tuner
parameters correctly. Refer
to the installation menu.
The remote control does not
operate
The batteries of the remote
control are not inserted or
exhausted.
Check whether the batteries
are inserted correctly in your
remote control.
Check and replace the
batteries of the remote
control.
