V21 Parts & Service Manual
All V21 Identified Equipment
REV A – 10/2013
P/N: 1230476
TROUBLE SHOOTING GUIDE CHAMELEON / TRADE / HV3
The V21 vendor provides self-diagnostics to aid you in the trouble shooting process. Error codes are
stored in the controller’s memory when a system error is sensed. These codes can be accessed by
following the procedure listed below.
The trouble shooting guide below contains information on how to solve problems with the
1)
Vend
system;
2)
Refrigeration system;
3)
Peripherals;
4)
Selection switches; and
5)
Miscellaneous
problems. The guide is divided into subsections with these headers.
1.
When the door is opened, the machine goes into “Door Open Data Retrieval” mode.
2.
If there are any error states, the display will show “Eror”. If there are no recorded errors, the
display will show “none”.
3.
If “Eror” is displayed, press selection button two to enter the error diagnostics.
4.
Pressing selection button one will scroll through the summary error codes (see appendix for
detailed list).
5.
To get greater detail on a particular error code, press selection button two.
6.
While displaying a detailed error code, using selection button one (up/down), the controller
shall cycle through all of the active detailed errors for the current summary level error code.
7.
If selection button two (Enter) is pressed and held for 2 seconds during the display of any
detailed error code, that detailed error code will be reset or cleared.
8.
After clearing a displayed error code, either the next existing detailed error code, summary
level error code, or the “nonE” message will be displayed, respectively.
9.
If selection button three (Return) is pressed, the controller shall return to the summary level
error code prompt.
ERROR
DESCRIPTION OF ERROR CODE
CHECKING METHOD
CORRECTIVE ACTION
Vending Mechanism
CJnn
Column jam – vend cycle for
column “nn” did not start or
complete.
Look in column to see if product is
jammed against gate or bucket.
Clear jam, complete a
test vend cycle.
Insure can clip is in correct position
(reference set-up diagram).
Correct clip position,
complete vend test.
Insure bottles are loaded as shown in the
Product Setup and Loading label.
Load bottles correctly.
CSn
Chute sensor error.
No test available.
Replace chute sensor
assembly.
Selection Switches
SSnn
Bad Selection Switch - Selection
switch nn is actuated for more
than 15 seconds while in the
Customer Mode or Door Open
Sales Test Mode.
Check the selection switch number shown
in the detailed error code “nn” to see if:
1) the button is sticking; 2) the switch is
sticking/defective; 3) the harness is wired
wrong/shorted.
Try to correct the
problem if one of the
three items is found. If
you can’t correct it, then
replace the component in
question.
Space to Sales
Ucnn
Column nn is not assigned to
a selection.
Access space-to-sales mode and go to
custom space-to-sales.
Change space-to-sales
setting as required. In some
situations, it may be
quicker to completely reset
all space-to-sales.
Check all selections for the
column shown
in the detailed error description (nn).
V21 T
roubleshooting Chameleon / Trade / HV3 | T1-4
