Samsung SR10F71UC User Manual Download Page 43

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troubleshooting

_43

05 TROUBLESHOOTING

CHECKLIST BEFORE SVC CALLS

Symptom

Checklist

Measure to Take

Vacuum cleaning
robot does not
operate at all before
cleaning.

• Is the dust bin assembled?

• Install the dust bin.

• Is the Power Switch turned on?

• Turn on the Power Switch.

• Is cleaning mode

in the display

panel turned on?

• Press

the button. (To turn it

off, press and hold the

button

down for 3 seconds or longer.)

• Is the battery level ﬂ ashing only

one level and is ‘Lo’ displayed in
the display panel?

• Lift up the vacuum cleaning robot,

and manually dock the vacuum
cleaning robot onto the charger to
charge it.

• Vacuum cleaning robot will not

operate when the battery in the
remote control is depleted.

• Replace the batteries in the remote

control. (AAA type)

Vacuum cleaning
robot stopped
operating while
cleaning.

• Is the battery level ﬂ ashing only

one level and is ‘Lo’ displayed in
the display panel?

• Lift up the vacuum cleaning robot,

manually dock the robot onto the
charger to charge it.

• Has the vacuum cleaning robot

become hooked on wires on the
ﬂ oor?

• Turn off the Power Switch and

remove the wires.

• Is the vacuum cleaning robot stuck

to the ﬂ oor where there is a height
difference?

The driving wheel is lifted.

• Turn off the Power Switch and

move the cleaning vacuum
cleaning robot to another place to
clean.

• Is there a thin towel (cloth)

wrapped around the driving wheel?

• Turn off the Power Switch and

remove the thin towel.

• Is the vacuum cleaning robot stuck

on the doorsill?

• Turn off the Power Switch and

move the vacuum cleaning robot
to another place to clean.

The suction power is
weak while cleaning.

• Check whether the dust bin is full

of dust.

• Stop the vacuum cleaning robot

and empty the dust bin.

• Check whether the suction inlet is

clogged by foreign substances.

• Turn off the Power Switch and

remove the foreign substances on
the suction inlet.

• Check whether the ﬁ lter is clogged. • Clean the ﬁ lter well.

troubleshooting

DJ68-00691B-EN.indd 43

13. 01. 30 오후 8:23

Summary of Contents for SR10F71UC

Page 1: ...ilities Thank you for purchasing a Samsung product To receive a more complete service please register your product at www samsung com register This manual is made with 100 recycled paper Before operating this unit please read the instructions carefully For indoor use only ...

Page 2: ...tions cover various models the characteristics of your vacuum cleaner may differ slightly from those described in this manual CAUTION WARNING SYMBOLS USED WARNING Indicates that a danger of death or serious injury exists CAUTION Indicates that a risk of personal injury or material damage exists OTHER SYMBOLS USED NOTE Indicates that a risk of personal injury or material damage exists WARNING WARNI...

Page 3: ...dle the charger or vacuum cleaning robot with wet hands Use only on dry indoor surfaces This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children sh...

Page 4: ...a ﬁlter in place When servicing the unit never put ﬁngers or other objects into the fan chamber in case the unit accidentally turns on Do not put any objects into openings Do not use with any openings blocked keep openings free of dust lint hair and anything that may reduce air ﬂow Do not pick up toxic materials chlorine bleach ammonia drain cleaner etc Do not pick up anything that is burning or s...

Page 5: ...rting Stopping Cleaning 28 Recharging 29 Auto Cleaning 30 Spot Cleaning 31 Max Cleaning 32 Manual Cleaning 33 Timer Reservation 34 Weekly Reservation 36 Additional Functions 36 Using additional functions MAINTAIN TOOLS AND FILTERS 37 37 Cleaning the vacuum cleaning robot 37 Please keep the cleaning and maintenance methods in mind 37 Cleaning the Sensor Window and the Camera 38 Cleaning the Dust Bi...

Page 6: ...g to do so may result in a malfunction or electric shock WARNING Do not pull the power plug by the cord or touch the plug with wet hands This may result in ﬁre or electric shock WARNING Do not use multiple plugs in a single socket Do not leave the cord lying exposed on the ﬂoor This may result in ﬁre or electric shock WARNING Do not use a damaged power cord plug or a loose power outlet This may re...

Page 7: ... or shelves Critical damage abnormal operation and breakage may occur when used in these locations CAUTION Open all doors to clean all rooms When a door is closed the vacuum cleaning robot will not be able to enter that room However make sure to close the doors to the main entrance the veranda and the bathroom and any other rooms where the vacuum cleaning robot may fall to a lower ﬂoor CAUTION Do ...

Page 8: ...t children do not step or sit on the vacuum cleaning robot Children may fall and injure themselves or critical damage may occur to the product CAUTION When a child or pet is left alone make sure to turn off the Power Switch of the vacuum cleaning robot Vacuum cleaning robot may attract their attention When the rotating wheel or brush catches ﬁngers feet clothing or hair this may result in injury I...

Page 9: ...ut 1m WARNING Do not short circuit the charge pins with metal objects such as chopsticks screwdrivers and etc This will result in critical damage to the charger WARNING Make sure that there is no trace of liquids on the charger station Failing to do so may result in ﬁre or electric shock WARNING Make sure the vacuum cleaning robot does not vacuum or move over liquids such as water oil or pet litte...

Page 10: ...le legs thin and long furniture etc while operating For a quicker and cleaner performance place the chairs on top of the table CAUTION Do not place any objects on top of the vacuum cleaning robot This may result in malfunction CAUTION Immediately remove any large pieces of paper or plastic bags from the machine while cleaning Using the machine for an extended period of time with its inlet port obs...

Page 11: ...onally NOTE Dust clusters may remain after cleaning when the vacuum cleaning robot fails to pick up dust clusters that were formed while cleaning In this case sweep up the dust with another cleaning tool CLEANING AND MAINTENANCE CAUTION When cleaning the product do not spray water directly onto the exterior or wipe it with a volatile material such as benzene thinner or alcohol This may result in c...

Page 12: ...de Edge cleaning side brush brush Power brush Power brush WARNING If the power cord is damaged have it replaced by a qualiﬁed service engineer from the customer care center Failing to do so may result in ﬁre or electric shock WARNING Before cleaning the charger make sure to disconnect the power cord for safety WARNING Contact the Samsung Electronics customer care center to replace the battery Fail...

Page 13: ...out 1 5m About 1 5m About 1 5m 2 2 3 3 4 4 5 5 6 6 7 7 Mon MonTue Tue Wed Wed Thu Thu Fri Fri Sat Sat Sun Sun 8 8 1 Auto Mode Cleans all rooms automatically 2 Spot Mode Cleans a localized area intensely It can be used to clean bread or cookie crumbs 3 Max Mode Runs until the battery is nearly depleted 4 Manual Mode You can clean the ﬂoor manually by moving the cleaning robot 5 Turbo Mode Since the...

Page 14: ...ot encounters an obstacle while cleaning the obstacle sensor allows the cleaner to avoid it and continue cleaning It may happen that the cleaner touches thin or ﬁne obstacles ANTI FALLING The 3 Cliff sensors detect downward steps such as stairs or the front door threshold to prevent vacuum cleaning robot from falling down stairs SAFETY DEVICE stop stop When the vacuum cleaning robot is lifted up w...

Page 15: ...SEMBLING COMPONENTS Others Components AAA Type Batteries AAA Type Batteries User Manual 2 Battery VIRTUAL GUARD Spare Filter Cleaning Brush Quick Start Guide assembling the cleaner Main Body Charger Station Remote Control ...

Page 16: ... Sensor Obstacle Sensor Bumper Sensor Bumper Sensor Remote Control Sensor Remote Control Sensor Display panel Display panel Driving Wheel Driving Wheel Power Switch Power Switch Power Brush Power Brush Power Brush Cover Power Brush Cover Battery Cover Battery Cover Driving Wheel Driving Wheel Cliff Sensor Cliff Sensor Charge Pin Charge Pin Roller Roller Cliff Sensor Cliff Sensor Charge Pin Charge ...

Page 17: ... D before use 1 1 2 2 3 3 Lift the cover of the VIRTUAL GUARD while pressing the locking tab Install the batteries into the VIRTUAL GUARD as shown by the ﬁgure below If the batteries are installed with the incorrect polarity the VIRTUAL GUARD will not work After inserting the tip of the cover into the slot push the other end to close it until it clicks into place Speciﬁcation Alkaline Type D LR20 ...

Page 18: ... as shown by the ﬁgure below If the batteries are installed with the wrong polarity the remote control will not work After inserting the tip of the cover into the slot push the other end to close it until it clicks into place Speciﬁcation AAA type batteries Power Power Recharging Recharging Max Max Spot Spot Start Stop Start Stop Dust Sensor Dust Sensor Sound Sound Clock Clock Timer Weekly Timer W...

Page 19: ...led the Timer icon is lit 5 Dust Sensor Mode This icon turns on when Dust Sensor mode is enabled 6 Turbo Mode This icon turns on when Turbo mode is enabled 7 Cleaning Mode Display Each time the Cleaning Mode button is pressed the corresponding cleaning mode is displayed A Auto Mode This icon turns on when Auto cleaning mode is selected B Spot Mode This icon turns on when Spot cleaning mode is sele...

Page 20: ... or off To use the vacuum cleaning robot you must turn the Power Switch on If you turn off the Power switch all settings except for the current time and the Weekly reservations are reset If no key is pressed for approximately 1 minute after turning the power on the power is automatically cut to prevent the battery discharging To turn the power on again press and hold the power button on the main b...

Page 21: ...en the ﬂoor is made of wood install the charger in the same direction as the grain of the wood NOTE Always keep the power cord of the charger plugged into the power outlet If no power is supplied to the charger the vacuum cleaning robot will not be able to ﬁnd the charger and will not be able to charge automatically If the vacuum cleaning robot is separated from the charger the battery is automati...

Page 22: ... battery level display ﬂashes while cleaning the vacuum cleaning robot stops vacuuming and automatically charges itself at the charger If the vacuum cleaning robot starts the current cleaning run at a location other than the charging station and fails to locate the charging station while cleaning it will stop near the location where it started cleaning When the battery level ﬂashes and Lo is displ...

Page 23: ... The battery warranty period is 6 months from the date of purchase When purchasing a battery ask the customer care center for the genuine part symbol and model number before purchasing it This battery is only for Samsung vacuum cleaning robot It is strictly prohibited to use it for other appliances or for other purposes Do not disassemble or modify the battery Charge it in a location with good ven...

Page 24: ...e Y or Z button to set the day of the week Blinks Blinks Decrease Decrease Increase Increase 3 Press the Clock button Press the Y or Z button to set the hour Blinks Blinks Decrease Decrease Increase Increase 4 Press the Clock button Press the Y or Z button to set the minutes Blinks Blinks 5 Press the Clock button The value you set will blink and the settings are completed Canceling the Settings Pr...

Page 25: ...ce virtual wall VIRTUAL GUARD creates an invisible barrier that the vacuum cleaning robot cannot cross E g in front of pots furniture the front door and so on 1 Turn the Fence virtual wall mode on using the Power button The mode lamp ﬂashes red 2 Install the VIRTUAL GUARD in front of the area you want to block access from the vacuum cleaning robot Install the VIRTUAL GUARD so that the distance det...

Page 26: ...gainst an obstacle because the remote control signal has a higher priority than the VIRTUAL GUARD signal When using the vacuum cleaning robot in a small location or at a close distance it may malfunction due to interference of the infrared signals Install the VIRTUAL GUARD away from the charger as auto charging may be interrupted if the VIRTUAL GUARD is near the charger If more than one vacuum cle...

Page 27: ...roximately 1 minute after turning the power on the power is automatically cut to prevent the battery discharging To turn the power on again press and hold the power button on the main body Starting or stopping cleaning Starting Remote control Press the Auto Spot Max Manual button Main unit Select Auto Spot Max mode by using the button and then pressing the button When cleaning begins the vacuum cl...

Page 28: ...oubleshooting when the vacuum cleaning robot does not return to the charger Check the installation of the charger When the charger is in a location where the charger cannot guide the vacuum cleaning robot to the charger When the charger is more than 5m away from vacuum cleaning robot It may require a longer time for the vacuum cleaning robot to return to the charger Manually charge the vacuum clea...

Page 29: ... Main unit button Remote control button Conﬁguration Sequence Normal Mode Normal Mode Turbo Mode Turbo Mode Dust Sensor Mode Dust Sensor Mode Cleaning Complete Cleaning Complete 1time 1time 1 Set the mode 2 Cancel the mode About the Resume Cleaning function If the vacuum cleaning robot has evaluated that cleaning is complete the resume cleaning function is not performed If you move the vacuum clea...

Page 30: ...cleans an area with a length of 1 5m and a width of 1 5m When cleaning is completed the vacuum cleaning robot will display End Stop and Stand by When the vacuum cleaning robot is docked with the charger station spot cleaning is not supported Each time you press the Turbo button the Turbo icon on the display panel is turned on or off sequentially When the Turbo icon is turned on you can start clean...

Page 31: ...equence Normal Mode Normal Mode Turbo Mode Turbo Mode Dust Sensor Mode Dust Sensor Mode 3time 3time 2 times in charging mode 2 times in charging mode 1 Set the mode 2 Cancel the mode About the Resume Cleaning function If the vacuum cleaning robot judges cleaning to be complete resume cleaning is not performed If you move the vacuum cleaning robot while it is being charged or press a button vacuum ...

Page 32: ... backwards function is not supported supported 1 Set the mode 2 Cancel the mode When the vacuum cleaning robot is docked with the charger station manual cleaning is not supported If there is no input for about 1 minute to switch to standby mode Each time you press the Turbo button the Turbo icon on the display panel is turned on or off sequentially When the Turbo icon is turned on you can start cl...

Page 33: ...crease 2 Press the Timer Weekly button The time increases decreases by 5 minutes Press the Y or Z button to set the minutes Blinks Blinks Blinks Blinks Decrease Decrease Increase Increase 3 Press the Timer Weekly button Press the Y or Z button to set the cleaning mode You can select either Auto or Max cleaning mode Blinks Blinks Blinks Blinks 4 Press the Timer Weekly button The value you set will ...

Page 34: ...eekly button for more than 3 seconds Press the Y or Z buttons to set the day of the week If there is no reservation set previously the current day of the week is displayed If there is no scheduled time is displayed Blinks Blinks Blinks Blinks Decrease Decrease Increase Increase 2 Press the Timer Weekly button Press the Y or Z buttons to set the hour If there is a scheduled hour it is displayed Cle...

Page 35: ...inks and the settings are completed After the settings are completed the day of week you have set blinks At this time you can move to step 2 and add another day of the week Canceling the Settings If you press the Start Stop button while you are making a weekly reservation the reservation for the currently set day of the week is canceled Then if you press the button again the cleaner exits reservat...

Page 36: ...el is turned off or on sequentially Dust Sensor Mode On In Auto cleaning mode when the vacuum cleaner senses that dust has entered a speciﬁc area the cleaner rotates and changes direction to clean that area and then after cleaning that area resumes its previous course In Spot Max Manual mode when the vacuum cleaner senses that dust has entered a speciﬁc area the boost continues to operate for seve...

Page 37: ...itch at the bottom of the main unit before cleaning the vacuum cleaning robot The vacuum cleaning robot could operate suddenly and cause an injury Cleaning the Sensor Window and the Camera You must turn off the Power Switch at the bottom of the main unit before cleaning the vacuum cleaning robot Never spray water thinner benzene etc directly onto the main unit of vacuum cleaning robot Lightly wipe...

Page 38: ... arrow in the ﬁgure 3 Remove the ﬁlter and the mesh ﬁlter from the dustbin 4 Shake the dust from the ﬁlter Mesh ﬁlter and dustbin You can clean it with water After cleaning it with water 1 Dustbin Wipe the water off completely 2 Filter Mesh ﬁlter Dry them completely and then reassemble them 5 Reassemble the ﬁlter and mesh ﬁlter onto the dustbin Assemble the mesh ﬁlter while the grid side is facing...

Page 39: ...the dust in the dust bin may come out separate the dust bin ﬁrst before cleaning the power brush 1 After checking whether there are any foreign substances press the hook that is ﬁxing the brush cover to separate it 2 Lift the power brush up from the main unit 3 Remove any foreign substances such as long hairs or strings wrapped around the power brush using a cleaning brush or a vacuum cleaner CAUT...

Page 40: ... sliding it down until it clicks into place To prevent the vacuum cleaning robot from becoming clogged be careful not to vacuum tooth picks or cotton swabs When removing foreign substances becomes difﬁcult contact a customer care center Because the power brush vacuums the dust on the ﬂoor long strings or hair can become wrapped around the brush Check and clean the power brush regularly CAUTION ...

Page 41: ...rning the side rotating brush repeat the procedures in Step 2 4 If hair or string is wrapped between the main unit and the side rotating brush undo the screw of the side rotating brush using a driver to remove it When reassembling the brush check the L mark on the edge cleaning side rotating brush and the L mark on the main unit and then reassemble the side rotating brush Letter R is carved at the...

Page 42: ...ot If the vacuum cleaning robot suddenly starts to zigzag there may be foreign substances stuck on the driving wheel 1 When cleaning the driving wheel place a soft cloth on the ﬂoor and ﬂip the main unit placing it down carefully 2 Check for foreign substances and remove them using a stick or a pair of blunt nippers if necessary ...

Page 43: ... displayed in the display panel Lift up the vacuum cleaning robot manually dock the robot onto the charger to charge it Has the vacuum cleaning robot become hooked on wires on the ﬂoor Turn off the Power Switch and remove the wires Is the vacuum cleaning robot stuck to the ﬂoor where there is a height difference The driving wheel is lifted Turn off the Power Switch and move the cleaning vacuum cle...

Page 44: ... then turn the VIRTUAL GUARD on The battery usage time of the VIRTUAL GUARD is too short Are you using manganese drycell batteries Replace the batteries with new alkaline batteries 2 type D LR20 alkaline batteries The vacuum cleaning robot suddenly performs its cleaning operation in the diagonal direction The vacuum cleaning robot may clean in a diagonal direction in the following cases After the ...

Page 45: ...cleaning robot or move it to a different location A foreign substance dust stain etc is on the Obstacle sensor window Turn off the Power Switch at the bottom and wipe the foreign substance from the front and rear sensor windows using a soft cloth A foreign substance Dust stain etc is on the Cliff sensor window Turn off the Power Switch at the bottom and wipe the foreign substance on the cilff sens...

Page 46: ...0 60Hz Charge power consumption 40 W Main unit power consumption 40 W Battery speciﬁcations 14 4V 31 68Wh Cleaning Speciﬁcations Charging type Auto Charging Manual Charging Cleaning mode Auto Spot Max Manual Timer Weekly Charging time About 180 minutes Cleaning time on the basis of hard ﬂoor About 90 minutes Cleaning method Ceiling shape recognition Main unit button type Touch type This Vacuum cle...

Page 47: ... or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free softwar...

Page 48: ...sponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modiﬁcations to it For an executable work complete source code means all the source code for all modules it contains...

Page 49: ...D BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFE...

Page 50: ...neral Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software and use pieces of it in new free programs and that you are informed that you can do these things To protect your rights we need to make restrictions that for...

Page 51: ... and or translated straightforwardly into another language Hereinafter translation is included without limitation in the term modiﬁcation Source code for a work means the preferred form of the work for making modiﬁcations to it For a library complete source code means all the source code for all modules it contains plus any associated interface deﬁnition ﬁles plus the scripts used to control compi...

Page 52: ... and small macros and small inline functions ten lines or less in length then the use of the object ﬁle is unrestricted regardless of whether it is legally a derivative work Executables containing this object code plus portions of the Library will still fall under Section 6 Otherwise if the work is a derivative of the Library you may distribute the object code for the work under the terms of Secti...

Page 53: ...ance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public licen...

Page 54: ... necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the library Frob a library for tweaking knobs written by James Random Hacker signature of Ty Coon 1 April 1990 Ty Coon President of Vice That s all there is to it JPEG This software is based in part on the work of the Independent JPEG Group OpenCV IMPORTANT READ BEFORE DOWNLOADING COPYING INSTALLING...

Page 55: ...ped by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names with...

Page 56: ...r care center Country Customer Care Center Web Site U K 0330 SAMSUNG 7267864 www samsung com SOUTH AFRICA 0860 7267864 SAMSUNG www samsung com AUSTRALIA 1300 362 603 www samsung com HONG KONG 852 3698 4698 www samsung com hk www samsung com hk_en MALAYSIA 1800 88 9999 www samsung com SINGAPORE 1800 SAMSUNG 7267864 www samsung com ...

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