Samsung SmartServer 3840, Installation Manual

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Chapter 5. Solving problems
49
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your system has the latest level of BIOS code installed.
If you have run the diagnostic test programs or if running the tests
does not reveal the problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable solu-
tions to the problem are in the right column. If you have just added new software or a
new option and your system is not working, do the following before using the trouble-
shooting charts:
• Remove the software or device that you just added.
• Run the diagnostic tests to determine if your system is running correctly.
• Reinstall the new software or new device.
Table 2. Troubleshooting charts
Device Suggested action
CD-ROM drive Verify that:
1. The primary IDE channel is enabled in the Configuration/Setup Utility program.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
CD-ROM drive is not
recognized.
Diskette drive If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the system.
4. Your software program is working properly.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Other devices Call for service.
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems Verify that:
1. All cables and cords are connected securely to the rear of the system and
attached options.
2. When the system is turned on, air is flowing from the rear of the system at the fan
grille. If there is no air flow, the fan is not working. This causes the system to
overheat and shut down.
3. Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct, call for service.
A problem occurs only
occasionally and is difficult to
detect.
Keyboard, mouse, or
pointing-device
1. Make sure that the keyboard cable is properly connected to the system.
2. Make sure that the system and the monitor are turned on.
3. Try using another keyboard.
If the problem remains, call for service.
All or some keys on the
keyboard do not work.