4. Alignment and Troubleshooting
Error Code
Error Message
Troubleshooting
C2-5150
Replace with new toner cartridge.Replace with black new toner cartridge.
Page 4–47
C2-5320
Black Toner Failure: #C2-5320. Install black toner cartridge again
Page 4–48
C2-5410
Install black toner cartridge
Page 4–48
C2-5512
Black toner cartridge is not compatible. Check user's guide
Page 4–49
C5-1110
Prepare new transfer belt unit.
Page 4–49
C5-1120
Replace new transfer belt unit.
Page 4–49
C5-1310
Install image transfer belt unit.
Page 4–49
C5-1410
Image transfer belt unit is not compatible. Check users guide.
Page 4–50
C5-1710
Sensor Failure: #C5-1710. Turn off then on
Page 4–50
C6-1110
Prepare new fuser unit.
Page 4–50
C6-1120
Replace with new fuser unit.
Page 4–50
C7-1110
Waste toner container is almost full. Order new one.
Page 4–50
C7-1311
Waste toner containrt is not installed. Install it.
Page 4–51
C9-1112
Replace with new Tray1 pickup roller.
Page 4–51
C9-1116
End of life, Replace with new Tray1 retard roller
Page 4–51
C9-1122
Replace with new Tray2 pickup roller.
Page 4–51
C9-1126
End of life, Replace with new Tray2 retard roller
Page 4–52
C9-1162
Replace with new MP pickup roller.
Page 4–52
H1-1210
Paper jam in Tray 2
Page 4–52
H1-1252
Paper is empty in Tray 2. Load paper.
Page 4–52
M1-1110
Paper jam in tray 1
Page 4–53
M1-1610
Paper jam in MP tray
Page 4–54
M1-5112
Paper is empty in tray 1. Load paper.
Page 4–54
M1-5612
Paper is empty in MP tray. Load paper.
Page 4–54
M2-1110
Paper jam inside of machine.
Page 4–55
M2-2210
Paper jam at the inside of duplex path
Page 4–55
M3-1110
Paper jam in exit area
Page 4–56
M3-2130
Too much paper in output bin tray. Remove printed paper
Page 4–57
S2-1210
Engine System Failure #S2-1210:Call for service if the problem persists.
Page 4–58
S2-4120
Door is open. Close it.
Page 4–58
S3-3121
Scanner locked or another problem occurred.(No Switch Case)Scanner is locked.
Page 4–59
S4-2111
Fax Memory is almost full. Print or remove received fax Job
Page 4–59
S4-2112
Fax memory is full. Print or remove received fax Job
Page 4–59
S4-3111
Fax System Failure: #S4-3111 Install fax modem card again..
Page 4–59
S5-3110
UI System Failure: #S5-3110. Call for service
Page 4–60
S6-3123
This IP address conflicts with that of other system. Check it
Page 4–60
S6-3128
802.1x authentication failed. Please Contact the System Administrator
Page 4–60
U1-2115
Fuser Unit Failure #U1-2115: Turn off then on.
Page 4–61
U1-2116
Fuser Unit Failure #U1-2116: Duplex door is open. Close it
Page 4–61
U1-2132
Fuser Unit Failure #U1-2132: Turn off then on.
Page 4–62
4-31
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