Troubleshooting
172
White lines
appear on the
display
This may happen if you turn on the
phone after a long period of disuse, or
after removing the battery without
turning off the phone. This is not related
to the phone’s life or performance. The
display should correct itself shortly.
“Locked” displays The automatic locking feature has been
enabled. You must press the
Unlock
soft
key and enter the lock code before you
can use the phone. To disable this
feature, go to
Settings
→
Security
→
Phone and SIM
and set
Autolock
period
to
None
.
“PIN code”
appears
• You are using your phone for the first
time. You must enter the Personal
Identification Number (PIN) supplied
with the SIM card.
• The PIN code request feature has been
enabled. Each time the phone is
switched on, the PIN has to be
entered. To disable this feature, go to
Settings
→
Security
→
Phone and
SIM
and set
PIN code request
to
Off
.
“PUK code”
appears
The PIN code was entered incorrectly
three times in succession and the phone
is now blocked. Enter the PUK supplied
by your service provider.
I forgot the
security, PIN, or
PUK codes
The default
lock code
is
12345
. If you
forget or lose the code, contact your
phone dealer. If you forget or lose a PIN
or PUK code, or if you have not received
such a code, contact your service
provider.
Problem
Description & Solution