Appendix
trouBlesHooting
Symptom
Countermeasures
What can I do if the system does not detect
the HDD?
•
Check if the power supply system is properly connected and data cord and power cables are securely
connected, and if something wrong with the HDD interface. Or you may check if your HDD is supported
by referring to the specifications or descriptions.
I have changed the password but forget
the new password, how can I access the
system?
•
If you forget system password, please consult with our technical personnel. We strongly suggest user to
set password easily to be remembered and relatively safe.
We see abnormal video signal or even no
video signal by connecting the DVR and
camera together. Power supply for both
devices is OK. What is wrong?
•
Check network cable on DVR side to see if the cable is firmly connected and if it is worn out and needs
to be replaced, or to check if NTSC or PAL is selected consistently.
How to prevent DVR from being influenced
by heat?
•
The DVR needs to dissipate heat while it is running. Please place the DVR in a place with good air
circulation and away from heat sources to ensure stability and life of the DVR.
The remote controller of DVR doesn't work
while the monitor screen is OK and panel
keys are functional. Why?
•
Operate again by aiming the remote controller at the IR receiver on front panel. If it still doesn't work,
please check if the batteries in the remote controller are dying. If not, check if the remote controller is
broken.
I want to take out HDD from my PC and
install it in DVR. Can it work?
•
All HDDs supported by the system can be used. But remember, once DVR runs, the data on your HDD
will be lost.
Can I playback while recording?
•
Yes. The system supports the function of playing while recording.
Can I clear some records on HDD of DVR?
•
In consideration of the file security, you may not clear part of records. If you want to remove all the
records, you can format HDD.
Why can't I log in DVR client?
•
Please check if the network connection settings are correct and check if your account and password
are correctly input.
Why can't I find any records during playback?
•
Please check if the data line connection for HDD is OK and system time is properly adjusted. Try a few
times and restart. If it still doesn't work, check if the HDD is broken.
Why doesn't dynamic detection work?
•
Please check if the motion detection sensitivity level set is too low and motion detection area setting is
correct.
Why does buzzer keep alarming?
•
Please check the alarm setting, check if motion detection function is enabled and object motion is
detected all the time. Besides, refer to corresponding HDD alarm setting.
English
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