Samsung QM49H User Manual Download

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Connection using a cross LAN cable

―

The appearance may differ depending on the product.

― Multiple products can be connected using the

RS232C IN / OUT

port on the product.

Monitor 1

Monitor 2

Computer

RS232C OUT

RS232C IN

RJ45

Summary of Contents for QM49H

Page 1: ...User Manual The colour and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performance QM49H QM55H QM65H ...

Page 2: ...37 Connection using a DVI cable Digital type 37 Connection Using an HDMI DVI Cable 38 Connecting an External Monitor 39 Connecting to a Video Device 40 Connection Using an HDMI DVI Cable 40 Connection Using an HDMI Cable 41 Connecting to an Audio System 41 Attaching the Network box Sold separately 42 Connecting the Network box Sold separately 43 MagicInfo 43 Changing the Input source 45 Source 45 ...

Page 3: ...78 Colour Space Settings 79 HDMI UHD Color 79 Motion Lighting 79 HDR Mode 79 Picture Options 80 Colour Tone 80 Digital Clean View 80 HDMI Black Level 81 Film Mode 81 Dynamic Backlight 81 Picture Size Settings 82 Picture Size 82 Fit to screen 82 Zoom and Position 82 Reset Picture 83 OnScreen Display Display Orientation 84 Onscreen Menu Orientation 84 Source Content Orientation 84 Aspect Ratio 84 Sc...

Page 4: ...ol 107 Network Standby 107 Power Button 107 Eco Solution 108 Energy Saving Mode 108 Eco Sensor 108 Screen Lamp Schedule 109 No Signal Power Off 109 Auto Power Off 109 Temperature Control 110 External Device Manager 111 Keyboard Manager 111 Device Connection Manager 111 Playvia 112 Change PIN 112 Security 113 Safety Lock On 113 Button Lock 113 USB Auto Play Lock 113 Mobile Connection Lock 114 Remot...

Page 5: ...bility forthe Pay Service Cost to Customers 133 Not a product defect 133 A Product damage caused by customer s fault 133 Others 133 Optimum Picture Quality and Afterimage Burn in Prevention 134 Optimum Picture Quality 134 Prevention of Afterimage Burn in 134 Licence 136 Terminology 137 5 ...

Page 6: ...on VESA DPM and DDC are registered trademarks of the Video Electronics Standards Association Ownership of all other trademarks is attributed to their due owner An administration fee may be charged if either a an engineer is called out at your request and there is no defect in the product i e where you have failed to read this user manual b you bring the unit to a repair centre and there is no defe...

Page 7: ...bol are prohibited Instructions marked by this symbol must be followed Cleaning Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched Take the following steps when cleaning The following images are for reference only Real life situations may differ from what is shown in the images 1 Power off the product and computer 2 Disconnect the power cord from the produc...

Page 8: ... single power socket Overheated power sockets may cause a fire Do not touch the power plug with wet hands Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unsecure connection may cause a fire Connect the power plug to a grounded power socket type 1 insulated devices only An electric shock or injury may result Do not bend or pull the power cord with ...

Page 9: ...e plug when disconnecting the power cord from the power socket An electric shock or fire may result Installation Warning DO NOT PLACE CANDLES INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES A fire may result Have a technician install the wall mount hanger Installation by an unqualified person can result in an injury Only use approved cabinets Do n...

Page 10: ...he product Do not install the product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Product failure or personal injury may result Do not set down the product on its front The screen may become damaged When installing the product on a cabinet or shelf make sure that the bottom edge of the front of the product is not protruding The product may fall and become da...

Page 11: ...disconnect the power cord Then contact Samsung Customer Service Centre Continued use can result in a fire or electric shock Do not leave heavy objects or items that children like toys sweets etc on top of the product The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury During a lightning or thunderstorm power off the product and remove...

Page 12: ...substances have entered the product Then contact Samsung Customer Service Centre Product failure an electric shock or fire may result Caution Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn in or defective pixels Activate power saving mode or a moving picture screen saver if you will not be using the product for an extended period of time _ D...

Page 13: ...ed from the remote control Place the battery in a location that children or infants cannot reach If children have had the battery in their mouths consult your doctor immediately When replacing the battery insert it with the right polarity Otherwise the battery may become damaged or it may cause fire personal injury or damage due to leakage of the internal liquid Use only the specified standardised...

Page 14: ...product To install a stand you can purchase one separately The RS232C adaptercan be used to connect to anothermonitorusing the D SUB 9 pin type RS232C cable Checking the Components Components Quick Setup Guide Warranty card Not available in some locations Regulatory guide Power cord Batteries Not available in some locations Remote Control RS232C IN adapter Preparations Chapter 02 ...

Page 15: ...display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled To use remote eco sensor make sure the sliding panel key is protruding from the bottom of the product Panel Key To use the panel key make sure the sliding panel key is not protruding from the bottom of the product Use the remote control within 7 m to 10 m from ...

Page 16: ...move the cursor to Power off and then press and hold the panel key to turn off the product Source Select the connected input source With the control menu screen displayed briefly press the panel key to move the cursor to Source and then press and hold the panel key to display the input source screen With the input source screen displayed press and hold the panel key to switch to the desired input ...

Page 17: ...CINFO IN To use MagicInfo make sure to connect the DP DVI cable HDMI IN1 ARC Connects to a source device using a HDMI cable or HDMI DVI cable HDMI IN 2 DAISY CHAIN IN DP IN DAISY CHAIN IN Connects to a PC using a DP cable HDMI OUT DAISY CHAIN OUT Connects to another product using a HDMI cable USB 2 0 5A Connect to a USB memory device The USB ports on the product accept a maximum constant current o...

Page 18: ...hat is shown in the images To lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the user guide ...

Page 19: ...the onscreen display menu or return to the previous menu Poweron the product Adjust the volume Change the input source Use this hotkey to directly access MagicInfo This hotkey is available when a network box is connected Remote control button functions may differ for different products Remote Control Using other display devices in the same space as the remote control of this product can cause the ...

Page 20: ...ed functions Return to the previous menu It sets safe lock function If multiple products are connected through the VideoWall feature press the SET button and entera product ID using the numberbuttons Control the product using the remote control Cancel a value that has been set using the SET button and control all connected products using the remote control Remote control button functions may diffe...

Page 21: ... and Rotation Contact Samsung Customer Service Centre for further details The product can be tilted at a maximum angle of 15 from a perpendicularwall surface To use the product vertically portrait turn it clockwise so that the LED is pointing down A B Figure1 1 Sideview Ventilation Installation on a PerpendicularWall A Minimum 40 mm B Ambient temperature Under 35 C When installing the product on a...

Page 22: ...ntre for further details Planeview A Minimum 40 mm B Minimum 70 mm C Minimum 50 mm D Minimum 50 mm E Ambient temperature Under 35 C When installing the product on an indented wall allow at least the space specified above between the product and wall forventilation and ensure that the ambient temperature is kept below 35 C ...

Page 23: ... not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the product Forwall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage th...

Page 24: ...s 8 bit Parity None Stop bit 1 bit Flowcontrol None Maximum length 15 m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 5 4 3 2 1 9 8 7 6 Male type Female type Pin Signal 1 Detect data carrier 2 Received data 3 Transmitted data 4 Prepare data terminal 5 Signal ground 6 Prepare data set 7 Send request 8 Clear to send 9 Ring indicator ...

Page 25: ...P1 P1 P1 P2 P2 Male type Rx Tx Gnd 3 2 5 1 2 3 Tx Rx Gnd STEREO PLUG 3 5ø LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Colour Signal 1 White and orange TX 2 Orange TX 3 White and green RX 4 Blue NC 5 White and blue NC 6 Green RX 7 White and brown NC 8 Brown NC ...

Page 26: ...J45 Direct LAN cable PC to HUB RJ45 RJ45 MDC HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to PC RJ45 P1 P2 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX 6 2 TX ...

Page 27: ...each of the adapters to the correct RS232C IN or OUT port on the product Connection 1 RS232C IN OUT RS232C IN OUT RS232C IN OUT RS232C IN OUT Connection 2 RJ45 RJ45 Connection 3 RS232C OUT RJ45 RS232C IN OUT RS232C IN OUT RS232C IN OUT ...

Page 28: ...ty Lock 0x5D 0 1 7 Video Wall On 0x84 0 1 8 Video Wall User Control 0x89 All communications take place in hexadecimals The checksum is calculated by adding up all values except the header If a checksum adds up to be more than 2 digits as shown below 11 FF 01 01 112 the first digit is removed E g Power On ID 0 Header Command ID Data length Data 1 Checksum 0xAA 0x11 1 Power Header Command ID Data le...

Page 29: ...a length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x11 ERR ERR A code showing what error has occurred Volume control Function The volume of a product can be adjusted using a PC Viewing volume state Get Volume Status Header Command ID Data length Checksum 0xAA 0x12 0 Setting the volume Set Volume Header Command ID Data length Data Checksum 0xAA 0x12 1 Volume Volume Volume value code to be set on a...

Page 30: ...1F DVI_video 0x21 HDMI1 0x22 HDMI1_PC 0x23 HDMI2 0x24 HDMI2_PC 0x25 DisplayPort DVI_video HDMI1_PC and HDMI2_PC cannot be used with the Set command They only respond to Get commands This model does not support HDMI1 HDMI1_PC HDMI2 and HDMI2_PC ports MagicInfo is only available with models that contain the MagicInfo function Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 ...

Page 31: ...ode can be activated on a product using a PC This control is only available on a product whose Video Wall is enabled Viewing video wall mode Get Video Wall Mode Header Command ID Data length Checksum 0xAA 0x5C 0 Setting the video wall Set Video Wall Mode Header Command ID Data length Data Checksum 0xAA 0x5C 1 Video Wall Mode Video Wall Mode A code used to activate Video Wall mode on a product 1 Fu...

Page 32: ...ock Safety Lock Safety lock code to be set on a product Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x5D ERR ERR A code showing what error has occurred Video Wall On Function Turn Video Wall on or off on the product from your computer Get Video Wall On Off Status Header Command ID Data length Checksum 0xAA 0x84 0 Set Video Wall On Off Header Command ID Data length D...

Page 33: ...on or off on the product from your computer Get Video Wall Status Header Command ID Data length Checksum 0xAA 0x89 0 Set Video Wall Header Command ID Data length Val1 Val2 Checksum 0xAA 0x89 2 Wall_Div Wall_SNo Wall_Div Video Wall Divider code assigned to the product ...

Page 34: ... 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N A 8 0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C N A N A N A 9 0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B N A N A N A N A 10 0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA N A N A N A N A N A 11 0xB1 0xB2 0xB3 0xB4 0xB...

Page 35: ...00 Set Number Data 1 0x01 2 0x02 99 0x63 100 0x64 Ack Header Command ID Data length Ack Nak r CMD Val1 Val2 Checksum 0xAA 0xFF 4 A 0x89 Wall_Div Wall_ SNo Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x89 ERR ERR A code showing what error has occurred ...

Page 36: ...the sound ports correctly left white and right red Check the types of ports at the back of the product you want to connect We recommend using authorised cables for HDMI or DP cable connections Connecting to a PC Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable A PC can be connected to the product in a varie...

Page 37: ... Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant Make sure to use a DP cable that is VESA compliant To use the optimal resolution 3840x2160 60Hz when the input source is DisplayPort using a DP cable shorter than 5m is recommended Disabling power saving mode when the input source is DisplayPort may import new resolution information and ...

Page 38: ...I DVI cable make sure to configure the settings as shown below to enable the video and audio from the computer Sound set HDMI Sound to PC DVI Picture set each screen mode to Text under Picture Mode System General set HDMI Hot Plug to Off HDMI IN1 ARC HDMI IN 2 DAISY CHAIN IN DVI HDMI AUDIO IN ...

Page 39: ...s The HDMI OUT DAISY CHAIN OUT port is only available when the input source is HDMI 2 PC connection or DisplayPort Use a cable shorter than 10 feet 3m to get the best UHD contents viewing quality Maximum loopouts Up to 4 are supported if HDCP 2 2 is supported up to 7 if HDCP1 4 is supported and up to 9 if HDCP is not supported DP IN DAISY CHAIN IN HDMI IN 2 DAISY CHAIN IN HDMI OUT DAISY CHAIN OUT ...

Page 40: ...audio cable to the audio ports on the product and video device After connecting a video device to the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio from the video device You can use the DVI port on the product as an HDMI port by using a DVI HDMI adapter Audio is not available if the DVI port on the product is connected to the HDMI p...

Page 41: ... an external device that uses an olderversion of HDMI mode is connected to the product If such a problem occurs ask the manufacturer of the external device about the HDMI version and if out of date request an upgrade Be sure to use an HDMI cable with a thickness of 14 mm or less Be sure to purchase a certified HDMI cable Otherwise the picture may not display or a connection error may occur A basic...

Page 42: ...insert the tabs of the network box into the slots marked A on the attachment frame The tabs should hook onto the frame Then align the holes marked B 3 Attach the network box to the fixed attachment frames Attaching the Network box Sold separately ...

Page 43: ...ous version of the operating system or installing software that is not compatible with the operating system provided you will not be able to benefit from technical support and will be charged a fee for a visit from a service technician A product exchange or refund will also not be available MagicInfo Setup Wizard v 1 12 Select Application step 1 MagicInfo Pro LAN WAN based version MagicInfo i Prem...

Page 44: ...ian Chinese Traditional Japanese Korean Russian Swedish Turkish Chinese Simplified Portuguese Back B Next N Finish Cancel MagicInfo Setup Wizard v 1 12 Select Screen Type step 4 Landscape Portrait Back B Next N Finish Cancel MagicInfo Setup Wizard v 1 12 Setup Information 1 Application MagicInfo Pro LAN WAN based version 2 Internet Protocol TCP IP IP 192 168 0 102 3 Language English 4 Screen Type ...

Page 45: ...an also be changed by using the SOURCE button on the remote control The screen may not display correctly if an incorrect source is selected for the source device you want to convert to Edit SOURCE Source u Edit ENTER E Edit the name and device type of a connected external device The list can include the following source devices Source devices on the list differ depending on the selected source HDM...

Page 46: ...e Web Browser u Settings ENTER E Refresh Interval Set the time for the web browser to wait before returing to the home page Off 5 min 10 min 15 min 30 min Zoom Set the zoom scale to apply when the web browser is refreshed 50 75 100 125 150 200 300 Home Page Set the website to display when the web browser is refreshed Samsung Display Custom Custom Enter the URL to set as the home page Enter URL Ava...

Page 47: ...ffected Search Engine If you enter a keyword in the URL keyword input field Web Browserwill open the Search Results page Choose the search engine you want to use Google Bing Privacy Security Do Not Track Ask websites not to track you Use Do not use Delete History Delete your entire browsing history JavaScript Allow all sites to run JavaScript for a better browsing experience Use Do not use Delete ...

Page 48: ...cified the programme will be installed in the default directory path 7 In the displayed Ready to Install the Program window check the directory path to install the programme in and click Install 8 Installation progress will be displayed 9 Click Finish in the displayed InstallShield Wizard Complete window Select Launch MDC Unified and click Finish to run the MDC programme immediately 10 The MDC Uni...

Page 49: ...ial data communications standards An RS 232C serial cable must be connected to the serial ports on the PC and monitor The appearance may differ depending on the product RS232C OUT RS232C IN RS232C IN RS232C OUT RS232C IN Monitor1 Monitor 2 Computer ...

Page 50: ...o the PC Display devices can be connected to each other using a LAN cable Connection using a direct LAN cable The appearance may differ depending on the product Multiple products can be connected using the RJ45 port on the product and the LAN ports on the HUB RJ45 HUB Monitor1 Monitor 2 Computer ...

Page 51: ...a cross LAN cable The appearance may differ depending on the product Multiple products can be connected using the RS232C IN OUT port on the product Monitor1 Monitor 2 Computer RS232C OUT RS232C OUT RS232C IN RS232C IN RJ45 ...

Page 52: ...en To view whether the server is connected when a Network Channel is running press INFO on the remote 1 Select Network Channel from the Player screen The No channels message appears if no channel has been registered in Network Channel 2 Network Channel will run 3 Play content stored on the server 4 Play a template stored in the internal memory 5 Select a content type as criterion to search for a d...

Page 53: ...LS button on the remote control during content playback to configure settings Menu Description Playlist View a list of content items currently playing Channel List Network Channel Internal Channel USB Picture Mode Customises the screen settings for the content currently playing Sound Mode Customises the audio settings for the content currently playing Repeat Set the repeat mode Background Music Se...

Page 54: ...re than one sound output cannot be used Playback priority network BGM local BGM video file in the main frame selected by the user Network BGM Settings can be configured in step 1 when creating a server schedule Local BGM BGM settings can be configured using the tools displayed after the TOOLS button is pressed during Player playback User selected main frame Main frame settings can be configured in...

Page 55: ...0 4096X2160 24 3840X2160 30 40 AC3 LPCM ADPCM IMA MS AAC HE AAC WMA DD MPEG MP3 G 711 A Law μ Law HEVC H 265 Main Main10 Main4 2 2 10 60 80 Motion JPEG 30 80 MVC 1920x1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 20 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 webm WebM VP8 1920x1080 90 20 Vorbis VP9 4096x2160 4096X2160 24 3840X2160 30 20 rmvb ...

Page 56: ...s or the resolution is 1080 x 1920 When a single video file is playing Seamless mode is not supported under the following conditions Incompatible codec MVC VP3 MJPEG Incompatible codec Incompatible codec Compatible codec The resolution is different from that of the monitor The frequency is different from that of the monitor Audio content with a Bit rate or Frame rate larger than the rate specified...

Page 57: ...ension pdf Functions not supported Content less than 1 pixel not supported because of performance degradation issue Masked Image Tiled Image content not supported Content with Rotated Text not supported 3D Shadow Effects not supported Some characters not supported Special characters may be corrupted Compatible document file formats Extension doc docx Version Office 97 Office 2007 Functions not sup...

Page 58: ...58 Template files LFD Creation editing playback are only available in My Templates Supported in Network Channel Compatible document file formats Extension lfd ...

Page 59: ...All day All day All day All day All day All day The displayed image may differ depending on the model You can check the content s playback schedule on the server imported from an external storage or on a mobile device No Description 1 Select between server and external memory 2 View weekly schedule of content playback Select to view detailed information of each event 3 View a thumbnail image and b...

Page 60: ...external storage device Export this device s settings to the external storage device message appears 3 Select Export to export the settings When a duplicate file is found on the external storage device 1 Connect the external storage device then run the Clone Product function 2 The Cloning file found Please select an option message appears Run the Clone from external storage device or Clone to exte...

Page 61: ...mber buttons on the remote control Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable When multiple devices are connected enable the feature on either the first or last device This function is only available on the first device within an RS 232C daisy chain PC Connection Cable Select a method to connect to MDC to receive the MDC signal RS232...

Page 62: ...models may not support the MagicInfo function Video Wall You can activate or deactivate Video Wall To organise a video wall select On Off On Horizontal x Vertical This feature automatically splits a videowall display based on a videowall matrix configuration Enter the videowall matrix The videowall display is split based on the configured matrix The number of vertical or horizontal display devices...

Page 63: ...product to another desired number Press the E button Screen Position allows you to split the screen into a maximum of 225 views 15x15 The Screen Position option is only enabled when Video Wall is set to On To use the function make sure Horizontal x Vertical is configured Format Select how to display images on the videowall display Full Display images in full screen with no margin Natural Display i...

Page 64: ...64 Network Status HOME Network Status ENTER E Network Status The displayed image may differ depending on the model Check the current network and Internet connection ...

Page 65: ...the picture mode Terminals Stations Suitable for bus terminals and train stations Select either Videos Images or Text depending on the picture mode Video Wall Suitable for environments where videowall display are used Select either Videos Images or Text depending on the picture mode Calibration In this mode the brightness colour gamma and uniformity settings customised using the colour calibration...

Page 66: ...d right arrow buttons to change the volume level Source Select the input source of your choice Content when the Source is set to Internal USB From the USB device or internal memory device select a folder containing content you want to play when the product turns on Content can include music photo or video files This function is available only when a USB device is connected If there is no music fil...

Page 67: ...t Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Select the start and end dates of the holiday you want to add using the u d buttons and click the Done button The period will be added to the list of holidays Start Date Set the start date of the holiday End Date Set the end date of the holiday Delete Delete selected items fro...

Page 68: ...e text on the screen Off On Message Enter a message to display on the screen Time Set the Start Time and End Time to display a Message Font options Specify the text font and colour for the message Position Select an orientation to display a Message Scroll Specify the scroll Direction and Speed for the message Preview Preview configured caption settings ...

Page 69: ...LLauncher URLLauncher The displayed image may differ depending on the model For details on how to use the URL Launcher feature contact the dealer the product was purchased from To use the URL Launcher feature set Playvia to URL Launcher in System ...

Page 70: ...r depending on the model Install Web App Enter URL to install the web applocation Install from USB Device Install the web applocation from the USB storage device Uninstall Remove the installed web application Timeout Setting Set the timeout period for connectiong to the URL Developer Mode Enable developer mode ...

Page 71: ...and click the Approve button 6 Enter the information required to approve the device Device Name Enter the device name Device Group Select to specify the group Location Enter the current location of the device Expired Set expiry date for the device s approval If you do not want to set the expiry date select Never expired Pressing the INFO button on the remote when a network schedule is running will...

Page 72: ...me A schedule may not run if the time set on the device is different from the server s current time 1 Select Device from the side menu bar 2 Select your device 3 Select Edit Setup 4 Select Time Zone When connecting to the server for the first time the time on the product is set using the GMT time of the region where the server is installed The time on the product can be changed from the server as ...

Page 73: ...her Videos Images or Text depending on the picture mode Offices Schools Suitable for offices and schools Select either Videos Images or Text depending on the picture mode Terminals Stations Suitable for bus terminals and train stations Select either Videos Images or Text depending on the picture mode Video Wall Suitable for environments where videowall display are used Select either Videos Images ...

Page 74: ...ffer depending on the model Your product has several options for adjusting picture quality When you make changes to Backlight Contrast Brightness Sharpness Colour or Tint G R the OSD will be adjusted accordingly You can adjust and store settings for each external device you have connected to an input on the product Lowering picture brightness reduces power consumption To adjust Colour and Tint G R...

Page 75: ... E Picture ColourTemperature 10000K The displayed image may differ depending on the model Adjust the colour temperature Red Green Blue Range 2800K 16000K Enabled when Colour Tone is set to Off If Picture Mode is set to Calibration Colour Temperature is disabled ...

Page 76: ...ess Reset Suitable for environments where videowall display are used 20 Point Settings Controls the white balance in 20 point interval by adjusting the red green and blue brightness 20 Point Adjust red green and blue luminosity levels in twenty sections for precise white balance optimisation Off On Interval Select interval to adjust Red Adjust the red level Green Adjust the green level Blue Adjust...

Page 77: ... are available HLG ST 2084 BT 1886 Adjust the HLG ST 2084 BT 1886 levels of the picture Calibrated value MENU m Picture Calibrated value ENTER E Picture Calibratedvalue Don t apply The displayed image may differ depending on the model Select whether to apply the brightness colour gamma and uniformity settings customised using the colour calibration programme Advanced Color Management to the Inform...

Page 78: ...ast Enhancer Automatically balance the contrast to prevent excessive differences between bright and dark areas Off Low Medium High If Picture Mode is set to Video Wall Contrast Enhancer is disabled Black Tone Select the black level to adjust the screen depth Off Dark Darker Darkest Flesh Tone Emphasise pink Flesh Tone Enabled when Picture Mode is set to Videos Images RGB Only Mode Displays the Red...

Page 79: ...Picture Mode is set to Videos Images Colour Space Choose a colour space Auto Native Custom To adjust Colour Red Green Blue and Reset set Colour Space to Custom HDMI UHD Color Enable to optimise picture quality for HDMI UHD connection HDMI1 Off On HDMI2 Off On Motion Lighting Reduces power consumption by reducing screen brightness when the picture on the screen is in motion Off On HDR Mode Automati...

Page 80: ...t Off Cool Standard Warm If Picture Mode is set to Videos Images Off Cool Standard Warm1 Warm2 If Picture Mode is set to Calibration Colour Tone is disabled Settings can be adjusted and stored for each external device connected to an input on the product Digital Clean View Reduce picture noise to avoid distractions such as flickering Off On If Picture Mode is set to Calibration Digital Clean View ...

Page 81: ...to2 This option can be configured if the input source supports 480i 576i or1080i This option is not supported when a PC is connected Enabled when Picture Mode is set to Videos Images Dynamic Backlight Automatically adjust the backlight to provide the best possible screen contrast under the current conditions Off On The default values of the Dynamic Backlight function in each Picture Mode are as fo...

Page 82: ... picture to basic 4 3 mode Do not set your product to 4 3 format for a long time The borders displayed on the left and right ortop and bottom of the screen may cause image retention screen burn which is not covered by the warranty Fit to screen Adjusts the picture position When selected the full programme image will be displayed No part of the image will be cut off Off On Auto Zoom and Position Ad...

Page 83: ...83 Reset Picture MENU m Picture Reset Picture ENTER E Picture Reset Picture The displayed image may differ depending on the model Resets your current picture mode to its default settings ...

Page 84: ...Display the menu in portrait mode on the right side of the product screen Source Content Orientation Rotate the product screen orientation Landscape Display the screen in landscape mode default Portrait Display the screen in portrait mode Aspect Ratio Set the rotated screen to be either full screen or original Full Screen Display the rotated screen in full screen Original ratio Display the rotated...

Page 85: ...ion Time setting allows you to programme the time between movements of the picture in minutes Pixel Shift Minimize image retention by finely moving pixels horizontally orvertically Pixel Shift Off On Horizontal Vertical and Time are enabled only when Pixel Shift is set to On Horizontal Sets how many pixels the screen moves horizontally Vertical Sets how many pixels the screen moves vertically Time...

Page 86: ...tive pattern to display Pixel Pixels on the screen alternate black continuously Rolling bar A vertical bar moves left to right Fading screen The entire screen becomes brighter then darker The Rolling bar and Fading screen patterns appear only once regardless of the specified repeat period or time Period Specify the time interval to activate the Screen Burn Protection function The option is enabled...

Page 87: ...n Protection Pixel Shift Timer Immediate display Off The displayed image may differ depending on the model Immediate display Select the screen saveryou want to display immediately Off Pixel Rolling bar Fading screen ...

Page 88: ...he model Source Info Select whether to display the source OSD when the input source changes Off On No Signal Message Select whether to display the no signal OSD when no signal is detected Off On MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC Off On Download Status Message Select to display the status when downloading content from a server or other devic...

Page 89: ...guage setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Reset OnScreen Display MENU m OnScreen Display Reset OnScreen Display ENTER E OnScreen Display Reset OnScreen Display The displayed image may differ depending on the model This option returns the current settings under OnScreen Display to the default factory settings ...

Page 90: ...ayed image may differ depending on the model You can select a sound mode to suit your personal preferences Standard Selects the normal sound mode Music Emphasises music overvoices Movie Provides the best sound for movies ClearVoice Emphasises voices over other sounds Amplify Increase the intensity of high frequency sound to allow a better listening experience for the hearing impaired If Sound Outp...

Page 91: ...ernal Balance is disabled Equaliser MENU m Sound Equaliser ENTER E Sound Equaliser The displayed image may differ depending on the model Adjust the equaliser to customise the volume and pitch and enhance the richness of the sound output 100 Hz 200 Hz 500 Hz 1 kHz 2 kHz 5 kHz 10 kHz Bandwidth Adjustment Adjusts the level of specific bandwidth frequencies Reset Resets the equaliser to its default se...

Page 92: ...ng on the model Select whether to hear from AV HDMI or PC DVI AV HDMI PC DVI Sound on Video Call MENU m Sound Sound on Video Call ENTER E Sound Sound onVideo Call Current Source The displayed image may differ depending on the model Select sound output to listen to during a video call Current Source Video Call ...

Page 93: ... speakers are turned off You will hear sound through the external speakers only When the Sound Output is set to Internal both the product speakers and the external speakers are on You will hear sound through both If there is no video signal both the products speakers and the external speakers will be mute Auto Volume MENU m Sound Auto Volume ENTER E Sound AutoVolume The displayed image may differ ...

Page 94: ...ound MENU m Sound Reset Sound ENTER E Sound Reset Sound The displayed image may differ depending on the model The displayed image may differ depending on the model Reset all sound settings to the factory defaults ...

Page 95: ...urrent network and Internet status Open Network Settings MENU m Network Open Network Settings ENTER E Configure network settings to use various smart hub features such as Internet search content sharing through a home network and feature updates Network Type Wireless Wired Chapter 09 ...

Page 96: ...cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house The LAN Port on the Wall LAN LAN Cable RJ45 If you have a Dynamic Network you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol DHCP Modems and routers that support DHCP automatically provide the IP address subnet mask gateway and DNS values your pro...

Page 97: ... Network Connection Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click Status 3 On the dialog that appears click the Support tab 4 On the Support Tab click the Details button The Network connection values are displayed How to set up manually 1 Set Network ...

Page 98: ...to Network Search function Manual Setup Use WPS Automatic Network Setup Wireless Most wireless networks have an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security Key The Security Key is based on a Pass Phrase typically a word or a series of letters and numbers of a specified length you were asked to enterwhen ...

Page 99: ... Network Type to Wireless from the Open Network Settings page 2 The Network function searches for available wireless networks When done it displays a list of the available networks 3 In the list of networks press the u or d button to select a network and then press the E button twice If the desired wireless router does not appear select Refresh to search again If the router cannot be found after r...

Page 100: ...nternet service provider message appears Use WPS How to set up using Use WPS If your router has a Use WPS button follow these steps 1 Set Network Type to Wireless from the Open Network Settings page 2 Select Use WPS press E and then press E again 3 Press the WPS or PBC button on yourwireless routerwithine the next two minutes Your product automatically acquires all the network setting values it ne...

Page 101: ...umber and then change the port number MagicInfo Mode Select the appropriate MagicInfo Mode depending on the environment where you are using the product Lite Premium ServerAccess Select a method to connect the server network Allow Deny FTP Mode Specify the FTP operating mode Active Passive Proxy server Set up your proxy server connection and related functions Off On Address Port ID Password Address...

Page 102: ... PowerControl Eco Solution Temperature Control 77 The displayed image may differ depending on the model High Contrast Set the background and font to high contrast colours in Menu Menu transparencies become opaque when the option is selected Off On Enlarge Set whether to enlarge highlighted item in Menu Off On Chapter 10 ...

Page 103: ...werControl Eco Solution Temperature Control 77 The displayed image may differ depending on the model Go through the initial setup steps like you did the first time you used this product Enteryour 4 digit PIN number The default PIN number is 0 0 0 0 If you want to change the PIN number use the Change PIN function ...

Page 104: ...own arrow buttons Use the left and right arrow buttons to move from one entry field to the next Press E when done You can set the Date and Time directly by pressing the number buttons on the remote control DST Switches the DST Daylight Saving Time function on or off Off On Start Date Set the start date of Daylight Saving Time End Date Set the end date of Daylight Saving Time Time Offset Select the...

Page 105: ...earch checking the primary and then secondary source If both searches fail the display will return to the first video source and display a message indicating that there is no signal Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is connected The Primary Source Recovery function is disabled if Primary Source is set to All Primary Sour...

Page 106: ...rns on the product as soon as it is plugged in Pressing the power button is not needed Off On PC module power The PC module can be turned on off separately from the LFD Synced power on Set to Off to turn on the PC module without turning on the LFD Off On Synced power off Set to Off to turn off the PC module without turning off the LFD Off On Max PowerSaving Turns off the product to reduce power co...

Page 107: ...Signal Message is set to Off the No Signal message does not appear If this is the case set No Signal Message to On On Power saving mode will activate if no input signals are detected Network Standby This feature keeps the network power on when the product turns off Off On PowerButton The power button can be set to either turn on the power or turn on off the power Power on only Set the power button...

Page 108: ... in the room Eco Sensor Automatically optimises signage screen brightness in response to the room lighting Off On Adjusting the Backlight setting under Picture while Eco Sensor is on will disable the Off If the screen contrast is not sufficient set the Eco Sensor to Off If the Eco Sensor is Off it may not comply with energy standards Minimum Backlight Set the minimum brightness for the signage scr...

Page 109: ...5 minutes 30 minutes 60 minutes Disabled when an attached PC is in power saving mode The product will automatically power off at a specified time The time can be changed as required Auto PowerOff The product will automatically turn off if you don t press a button on the remote or touch a button on product front panel within select hours to prevent overheating Off Recommended 4 hours 6 hours 8 hour...

Page 110: ... the product You can specify the temperature range that is acceptable The default temperature is set to 77 C The recommended operating temperature for this product is 75 to 80 C based on an ambient temperature of 40 C The screen will become darker if the current temperature exceeds the specified temperature limit If the temperature continues to rise the product will power off to prevent overheatin...

Page 111: ...ce Connection Manager Allow devices like smartphones and tablets on your network to share content with your signage Access Notification Display a notification when a device is connected for the first time Turn off Access Notification to connect devices automatically Off First Time Only Always On Device List View and manage connected devices External Device Manager MENU m System External Device Man...

Page 112: ... 0 Change PIN MENU m System Change PIN ENTER E System Change PIN The displayed image may differ depending on the model Select the appropriate Playvia mode depending on the environment where you are using the product The home screen may be different depending on the setting MagicInfo URL Launcher Playvia MENU m System Playvia ENTER E System Playvia MagicInfo The displayed image may differ depending...

Page 113: ...k the menus and buttons press the LOCK button and then enter the password default password 0 0 0 0 Power On Button Turn on this feature to enable the remote control s Power button to turn on the device while Safety Lock On is enabled Off On Button Lock This menu can be used to lock the buttons on the product Only the remote control can control the product if Button Lock is set to On Off On USB Aut...

Page 114: ...ending on the model Mobile Connection Lock Restrict other devices on your network such as smart phones and tablets to share content with your signage Off On Remote Management You can Allow or Deny external commands to access your device via a network Deny Allow The changed setting remains even after the product is turned off and on using the Panel key or Power switch ...

Page 115: ...is a function that enables you to control all connected Samsung devices that support Anynet with your Samsung product remote The Anynet system can be used only with Samsung devices that have the Anynet feature To be sure your Samsung device has this feature check if there is an Anynet logo on it Off On You can only control Anynet devices using the product remote control not the buttons on the prod...

Page 116: ...ant to exit Anynet Press the SOURCE button on the product remote control and select a non Anynet device The message Disconnecting Anynet device appears on the screen You cannot use the remote control when you are configuring Anynet or switching to a view mode Use the remote control after the product has completed Anynet configuration or has finished switching to Anynet The Anynet device does not p...

Page 117: ... to download must be saved as samsung in all small letters When there are multiple numbers of external USB connections the product will attempt to download the custom logo from the last device that has been connected to the product Custom logo file restrictions For image type custom logo only bitmap files aRGB 32bpp format are supported The resolution of the image type custom logo must be between ...

Page 118: ...art Security Anynet HDMI CEC HDMI Hot Plug Custom Logo Game Mode On Off The displayed image may differ depending on the model Game Mode When connecting to a game console such as PlayStation or Xbox you can enjoy a more realistic gaming experience by selecting game mode Off On Precautions and limitations for Game Mode To disconnect the game console and connect another external device set Game Mode ...

Page 119: ...er the upgrade Update Now Update the software to the latest version Current version This is the software version already installed in the product Auto update This feature automatically updates the product when not in use Off On Contact Samsung MENU m Support Contact Samsung ENTER E View this information when your product does not work properly orwhen you want to upgrade the software You can find i...

Page 120: ...n remains blank while the power LED blinks even when the product is correctly connected to a PC perform product testing 1 Power off both the PC and product 2 Disconnect all the cables from the product 3 Power on the product 4 If No Signal is displayed the product is operating normally Checking the Resolution and Frequency Not Optimum Mode will briefly be displayed if a mode that exceeds a supporte...

Page 121: ...ease contact the graphics card or computer manufacturer for further details about how to adjust the screen settings Screen issue The powerLED is off The screenwill not switch on Make sure that the power cord is connected No Signal is displayed on the screen Check that the product is connected correctly with a cable Check that the device connected to the product is powered on Depending on the type ...

Page 122: ... to1 second The product is in power saving mode Press any key on the keyboard or move the mouse to return to the previous screen The productwill turn off automatically If a PC is connected to the product check the power status of the PC Make sure the power cable is connected properly to the product and power outlet If the signal from a connected device is not detected the product automatically tur...

Page 123: ...an the recommended resolution is used or if the signal is not stable To resolve the issue change the PC resolution to the recommended resolution The screen cannot be displayed in full screen A scaled SD 4 3 content file can cause black bars on both sides of an HD channel screen A video with an aspect ratio different from the product can cause black bars at the top and bottom of the screen Change t...

Page 124: ... power cable to the device and then reboot the device There is static coming from the speakers Check the cable connection Make sure a video cable is not connected to an audio input port Check the signal strength after connecting a cable Low signal level can cause corrupted sound There is audible soundwhen thevolume is muted When Sound Output is set to External the volume button and mute function a...

Page 125: ...it again if required Using a very hard or thick cable may corrupt audio and video files Make sure cables are flexible enough to ensure durability When mounting the product onto a wall it is recommended to use right angle cables Small particles are found on the edges of the product The particles are part of the product design The product is not defective When I tryto change the PC resolution a mess...

Page 126: ...s HDMI CEC does notwork To use several external devices compatible with the HDMI CEC feature that are connected to the HDMI IN1 ARC and HDMI IN 2 DAISY CHAIN IN ports on the product turn off the HDMI CEC features on all the external devices External devices include Blu ray and DVD players Operating an external device when its HDMI CEC feature is enabled may automatically stop other external device...

Page 127: ... Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 8 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settings and adjust the resolution Howdo I set powersaving mode Windows 7 Set power saving mode in Control Panel Appearance and Personal...

Page 128: ...ches H x 26 8 inches V 1428 48 mm H x 803 52 mm V 56 2 inches H x 31 6 inches V PowerSupply AC 100 to 240 VAC 10 60 50 Hz 3 Hz Refer to the label at the back of the product as the standard voltage can vary in different countries Environmental considerations Operating Temperature 0 C 40 C 32 F 104 F For installing the housing keep the internal temperature at 40 C or below Humidity 10 80 non condens...

Page 129: ...stomise the installation settings if desired Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may appear brighter or darker on the panel This does not affect product performance This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures For detailed device...

Page 130: ...Hz 3840 x 2160 60 Hz Maximum resolution 1920 x 1080 60 Hz 3840 x 2160 60 Hz Maximum Pixel Clock 148 5 MHz Digital 533 MHz DisplayPort 594 MHz HDMI The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC If the signal transmitted from the PC does not belong to the standard signal modes the screen may be blank with the pow...

Page 131: ...VESA 640 x 480 31 469 59 940 25 175 VESA 640 x 480 37 861 72 809 31 500 VESA 640 x 480 37 500 75 000 31 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75 000 108 000...

Page 132: ...1366 x 768 47 712 59 790 85 500 VESA 1440 x 900 55 935 59 887 106 500 VESA 1600 x 900 60 000 60 000 108 000 VESA 1680 x 1050 65 290 59 954 146 250 VESA 1920 x 1080 67 500 60 000 148 500 VESA 2560 x 1440 88 787 59 951 241 500 VESA 3840 x 2160 133 313 59 997 533 250 CEA 3840 x 2160 133 313 59 997 533 250 CEA 3840 x 2160 67 500 30 000 297 000 CEA 3840 x 2160 135 000 60 000 594 000 ...

Page 133: ...omer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is caused by E...

Page 134: ...burn in Afterimage burn in should not occurwhen the LCD panel is operating normally Normal operation refers to a continuously changing video pattern If the LCD panel displays a fixed pattern for an extended period of time more than 12 hours a slight voltage difference may occur between the electrodes in pixels that control the liquid crystals Such a voltage difference between electrodes increases ...

Page 135: ...Z348 UA102 21 10 20 30 Type 1 Type 2 Avoid combinations of a text colour and background colour of contrasting brightness Brightness refers to the lightness or darkness of a colourwhich varies depending on the amount of light emitted Avoid using grey as it may contribute to afterimage burn in Avoid using colours of contrasting brightness black and white grey FLIGHT TIME OZ348 20 30 FLIGHT TIME OZ34...

Page 136: ...amsung Customer Centre or send email to oss request samsung com THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATIONS 1 HEVC CONTENT ONLY FOR PERSONAL USE 2 HEVC CONTENT THAT IS NOT OFFERED FOR SALE AND 3 HEVC CONTENT THAT IS CREATED BY THE OWNER OF THE PRODUCT THIS PRODUCT MAY NOT BE USED...

Page 137: ...sh rate Vertical frequency is measured in Hz E g 60Hz refers to a single image being displayed 60 times in one second Horizontal Frequency____ The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Source____ Input source ref...

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