97
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files.
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is
recommended to use right-angle cables.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
When I try to change the PC resolution, a message
The defined
resolution is not supported.
appears.
The message
The defined resolution is not supported.
appears if the input source resolution exceeds the
maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
HDMI Black Level
is not functioning properly on an HDMI device
with YCbCr output.
This function is available only when a source device, such as a DVD player and STB, is connected to the
product via an HDMI (RGB signal) cable.
There is no sound in HDMI mode.
Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a
source device that only supports an older version of the HDMI standard is connected to the product.
