Samsung OfficeServ User Manual Download Page 5

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Unhold ............................................................................................................................................... 62

Transfer ............................................................................................................................................. 63

Consultation Transfer ........................................................................................................................ 64

Station Park ....................................................................................................................................... 65

Attempt/Cancel a Conference ........................................................................................................... 66

Add/Remove Participants or Leave a Conference Call..................................................................... 67

Page .................................................................................................................................................. 68

Additional Functions ..........................................................................................................................................68

Hold with Note ................................................................................................................................... 68

Target Hold (Transfer Reservation) ................................................................................................... 69

Orbit Park .......................................................................................................................................... 70

Call Back ........................................................................................................................................... 72

Leave Message ................................................................................................................................. 73

Camp On ........................................................................................................................................... 73

OHVA................................................................................................................................................. 74

Connect to Voice Mailbox.................................................................................................................. 74

Leave Voice Message ....................................................................................................................... 74

Transfer to a Voice Mailbox............................................................................................................... 75

Record Voice Messages.................................................................................................................... 75

Redirect ............................................................................................................................................. 75

Pickup................................................................................................................................................ 76

Repeating the Last Action Once a Call is Reconnected..................................................................... 76

ANNEX A. Retrieving the Call Log

Log Viewer Start..................................................................................................................................................78

Log Viewer Menus...............................................................................................................................................79

Retrieving Logs...................................................................................................................................................80

Retrieving Statistical Logs ................................................................................................................. 80

Retrieving All Logs............................................................................................................................. 81

Retrieving Inbound Calls Logs .......................................................................................................... 82

Retrieving Outbound Calls Logs ....................................................................................................... 83

Retrieving Trunk Calls Logs .............................................................................................................. 83

Retrieving Station Calls Logs ............................................................................................................ 84

Retrieving DID Logs .......................................................................................................................... 84

Retrieving CID Logs .......................................................................................................................... 85

Retrieving Logs for Each Transfer Destination.................................................................................. 85

Table of Contents

Home Page

Summary of Contents for OfficeServ

Page 1: ...ented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA 1301 E Lookout Dr Richardson TX 75082 telephone 972 761 7300 SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide OfficeServ Operator User Manual Table of Contents Home Page ...

Page 2: ...tice to make changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2005 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher ...

Page 3: ...nstallation 7 Preparations Before Installation 7 Installation 7 Procedures for Installing the OfficeServ Operator 8 CHAPTER 3 Description of the OfficeServ Operator 13 Starting the OfficeServ Operator 13 Main Window 14 Menus 16 Information Window 17 Incoming Calls Window 18 Active Calls Window 18 Modifying the Caller Information 19 Saving New Customer Information 20 Using the Recently Forwarded Nu...

Page 4: ...Settings 41 Changing Telephone Line 41 Option Settings 42 General 43 Key Telephone 44 Columns 45 Display 46 Toolbar 47 Station Group 48 Contact Information 48 Call Control 49 Blocked CIDs 50 Urgent VIP CIDs 51 Color 52 Advanced 53 Function Key 54 Message Handling 55 Enable Message 55 Send Message 55 Add Outgoing BLF Group 56 CHAPTER 5 Call Control 58 General Functions 59 Dial 59 Answer 60 Drop 61 ...

Page 5: ...age 74 Transfer to a Voice Mailbox 75 Record Voice Messages 75 Redirect 75 Pickup 76 Repeating the Last Action Once a Call is Reconnected 76 ANNEX A Retrieving the Call Log 78 Log Viewer Start 78 Log Viewer Menus 79 Retrieving Logs 80 Retrieving Statistical Logs 80 Retrieving All Logs 81 Retrieving Inbound Calls Logs 82 Retrieving Outbound Calls Logs 83 Retrieving Trunk Calls Logs 83 Retrieving St...

Page 6: ...xporting Excel Files 86 Importing Data in an Excel File Format Into a Phone Book 86 Exporting Phone Book Data to an Excel File 90 ABBREVIATION 92 SOFTWARE LICENSE AGREEMENT LIMITED WARRANTY 93 Table of Contents Home Page ...

Page 7: ...edures for installing the OfficeServ Operator CHAPTER 3 Description of the OfficeServ Operator This chapter describes the menus and windows of the OfficeServ Operator CHAPTER 4 OfficeServ Operator Settings This chapter describes the method of changing phone lines setting various options processing messages and adding an originating Busy Lamp Field BLF group by using the OfficeServ Operator CHAPTER...

Page 8: ... NOTE Indicates additional information as a reference References iDCS 100 500 R2 General Description Guide The iDCS 100 500 R2 General Description Guide describes the main functions of the systems product descriptions cabinet configuration board description iDCS 100 500 R2 Installation Manual The iDCS 100 500 R2 Installation Manual describes system hardware and installation method iDCS 100 500 R2 ...

Page 9: ...ividual departments or workgroups y Clear indication of incoming calls active calls and held calls y Mouse or keyboard operation with drag and drop functionality y Easy to use buttons for advanced functions such as conference and paging OfficeServ Link The OfficeServ Link application is a software application that links the Samsung iDCS telephone system to a Windows based computer The Link enables...

Page 10: ...ransfers the call using the OfficeServ Operator For instance when a caller dials a business phone the operator answers the call and transfers it to the requested number through the iDCS system The OfficeServ Link transfers events between the iDCS 100 500 R2 systems and OfficeServ Operator Network configuration diagram of the OfficeServ Operator OfficeServ Link TCP IP TCP IP OfficeServ Operator n i...

Page 11: ...ing the handset the operator can use the OfficeServ Operator and phone by turns when required Drag and Drop Call Processing The operator can drag and drop a call on the station icon to transfer the call For detailed information about the drag and drop refer to the sections about drag and drop call processing in this manual Call Processing by Call Status Calls are displayed in the Incoming Calls wi...

Page 12: ...nline Support and Message Exchange The Information window of the OfficeServ Operator gives the user useful information to help the user acquire knowledge of the OfficeServ Operator application The OfficeServ Operator allows the user to exchange messages with another OfficeServ Operator user or an OfficeServ Call user Call Log The call logs of the OfficeServ Operator are maintained for all the inco...

Page 13: ...he PC where the OfficeServ Operator will be Installed Check the PC requirments where OfficeServ Operator will be installed For detailed information about the system requirements refer to System Requirements of CHAPTER 1 Introduction to the OfficeServ Operator How to Install Before you run setup locate the IP address of the PC on which the OfficeServ Link application is installed you will need this...

Page 14: ...OfficeServ Operator 1 Double click the execution file of OfficeServ Operator installation CD or downloaded OfficeServOperator exe to see the installation screen below 2 Click Next 3 Read the Software License Agreement from the window below carefully and click Yes Table of Contents Home Page ...

Page 15: ... the folder for the program installation is C Samsung Electronics OfficeServ Operator If the user wants to install the program in another folder click Browse to select a folder 5 Enter the name of the program folder e g OfficeServ Operator in the window below and click Next Table of Contents Home Page ...

Page 16: ... modify the information about phone numbers or modem options The window that displays phone numbers and modem options depends on the user s operating system 7 Once the window below appears fill out each field and click OK Table of Contents Home Page ...

Page 17: ...of the OfficeServ Link in Server IP Address and click OK If an invalid IP address is entered the OfficeServ Operator will not be connected to the OfficeServ Link As for Server Port No and Trace Type maintain the default settings For detailed information about each parameter refer to the OfficeServ Link User Guide Connection Settings between the OfficeServ Operator and OfficeServ Link To properly c...

Page 18: ...from the window below to terminate the OfficeServ Operator setup Once the OfficeServ Operator setup is completed a shortcut icon for the OfficeServ Operator is created on the desktop of the PC Table of Contents Home Page ...

Page 19: ...window Information window or Status Line y Help Displays Help for using the OfficeServ Operator application and version information of the OfficeServ Operator Each Window of the OfficeServ Operator Main Window The main window of the OfficeServ Operator consists of the Information window Incoming Calls window Active Calls window Held Calls window Call Button window DID window BLF Window and Status ...

Page 20: ...rator downloads the data required to operate the OfficeServ Operator from the iDCS system through the OfficeServ Link It takes 1 to 5 minutes to download the data depending on the system configuration Main Window Once the initialization ends the OfficeServ Operator main window is displayed as shown below NOTE Information Window Active Calls window Incoming Calls window Call Button window DID windo...

Page 21: ... a destination number The user can adjust the displayed buttons DID Displays the DID information set in the iDCS system The DID information is displayed in the Incoming Calls window Active Calls window and Held Calsl window as well thus the information can be used very usefully for supporting multiple companies or departments BLF Displays the devices of the OfficeServ Operator in the format of car...

Page 22: ...nitializes all the lines station and C O Line Even if all the lines are initialized the port status of the iDCS system is not changed Message Login Logs into the OfficeServ Operator to send receive messages to from the OfficeServ Link Send Message Sends messages to another station For details refer to Message Processing Import Export Excel Files Imports or exports an Excel file to be used by a pho...

Page 23: ...o see the phone numbers names and notes in the format of balloon help View Status Bar Displays the status of the operator station Contents and Index Displays the OfficeServ Operator Help User s Guide Displays the manual for using the OfficeServ Operator Help About Displays the version information of the OfficeServ Operator Information Window The information window gives OfficeServ Operator users n...

Page 24: ...e set in Tools Æ Options Æ Columns Active Calls Window Once the calls displayed in the Incoming Calls window are answered or outgoing calls are connected the connected calls except for forwarded calls or calls on hold are displayed in the Active Calls window as shown below The Active Calls window imports the customer information stored in the customer database and displays the name company title a...

Page 25: ...ntly forwarded phone number up to 3 Using the caller information and recently forwarded phone number To use the caller information and recently forwarded phone number select Contact Info of Active Calls from the Columns tab of Options Modifying the Caller Information Right click on the Active Calls window and select Save Contact to save or modify and save the caller information Only if the Active ...

Page 26: ... a number of less than four digits without the number is saved in Extension Number An external phone number is saved in Business Phone If the saved number is the same as the number of an incoming outgoing call the external phone number saved in Business Phone will be displayed in Phone Number If only an extension number is saved Country Code Area Code will be displayed in Phone Number Using the Re...

Page 27: ... caller information does not exist in the database the recently forwarded number will not be saved in the database and cannot be used Call Features Right click on the Active Calls window and select Drop to release a connected call Only if the Active Calls window is in a conversation phase the call features menu such as Drop will be enabled Available call features are Drop Complete Transfer Callbac...

Page 28: ...e caller DID Phone number and name connected to the DID Duration Elapsed time since call hold Note Notes on call hold Call Button Window This window displays the input field for the destination number and call buttons required to control calls in the OfficeServ Operator Press a number of the keyboard without putting the mouse cursor on Destination to see the number entered in the Destination Table...

Page 29: ...and displays the DID information set in the iDCS system Only the selected DID is displayed in the DID columns of Incoming Calls window Active Calls window and Held Calls window Other calls are forwarded to the DID call forwarding number not being serviced set in the options Also the DID information exists in the DID column of the Active Calls window If a BLF group is set in the DID the BLF window ...

Page 30: ...st The Queue list is used for the operator program of the call center Currently the list is not supported DID Inter Working BLF Group Settings Click the BLF column of the DID to set the DID inter working BLF group Then a combo box that allows the user to select a BLF group appears as shown in the figure below Click of the combo box to select a BLF group NOTE Table of Contents Home Page ...

Page 31: ...ayed only in the format of a list or number The BLF device in the format of a card displays the status of absent messages or voice messages and notes The device can be searched based on phone number name or note The BLF device in the format of a list displays the device status phone numbers and names The devices for the OfficeServ Operator consist of multiple groups is displayed at the left of the...

Page 32: ...e BLF Searching by Phone Number Press F5 of the keyboard and enter 0 to 9 Then a phone number will be automatically selected and a BLF device starting with the number will be searched and displayed The method of searching the 201 device is described below Enter 2 Then a phone number is automatically selected and only the BLF device starting with 2 is displayed Enter 0 Only the BLF device starting ...

Page 33: ... 9 a name is automatically selected and the BLF device starting with the character is searched and displayed The method of searching a name Suzy Beth Smith is described below Enter R Automatically a name is selected and the BLF device with a name starting with R will be displayed Next Ro The BLF device with a name starting with Ro will be displayed Enter Rob The BLF device with a name starting wit...

Page 34: ... destination field of the call button window If multiple search destinations exist use arrow keys BLF Group Management Creating the BLF Group Put the mouse cursor and right click on the list box of the BLF window and select the New Group menu Enter the name of the BLF group to be created in the window below and click OK to create a new group Table of Contents Home Page ...

Page 35: ... the window that prompts the user to delete the group appears click Yes to delete the selected BLF group Changing the BLF Group Name Select the BLF group whose name will be changed from the list box of the BLF window Right click and select the Rename menu Otherwise press the selected group by using the mouse to change the name Table of Contents Home Page ...

Page 36: ...dow and Refresh to import and display the list of the devices included in the selected group To import the group data newly select the blank from the group list of the BLF window and Refresh Adding the Existing Device to the BLF Group The method of adding the devices included in the existing BLF group such as Total Station to another BLF group is described below Select a device to be added while p...

Page 37: ...The selected device will be added to the group Device Management Adding a Device Right click on the BLF group and click New Device to add a system device to the BLF group Select a device to be added from Number in the window below and fill out Name and Note Table of Contents Home Page ...

Page 38: ...ng a C O line connection number e g mobile phone external phone to a speed dial number Enter a speed dial number to be added in Number in the window below and fill out Name and Note If the user wants to dial an external phone number enter the C O line connection number first e g 9 Click OK to add the newly created device to the BLF group Table of Contents Home Page ...

Page 39: ...ght click the BLF device to be modified Then select Edit Lamp Modify Name and Note in the window below and click OK Deleting the Device Select and right click the BLF device to be deleted Then select Delete Lamp Table of Contents Home Page ...

Page 40: ... List View and Number View Right click on the BLF area and select the desired view type from View to select a device view type Sorting out Devices The BLF devices are sorted in the sequence of number or name Right click on the BLF area and select the desired sorting method number or name from the Arrange Lamps By menu to change the device sorting method Table of Contents Home Page ...

Page 41: ...ce Select Refresh without selecting a device to import and display the status of all the devices included in the current group Adjusting Device Size The user can adjust the size of the BLF device in Card View When putting the mouse cursor to the corner of the first device as shown below the arrow that allows the user to adjust device size appears Drag the arrow to change the device to the desired ...

Page 42: ...LF groups the same Calling Functions Dialing Select and right click a device to dial and select or double click Dial Pickup Select and right click a BLF device that is being connected and can be picked up and click or double click Pick Up NOTE Table of Contents Home Page ...

Page 43: ...e Transfer during being connected Setting Releasing Do Not Disturb DND Select and right click a station device the user wants to set or release DND and click DND Setting Call Forwarding Unconditional Enter the called number by using the keyboard to set call forwarding unconditional Table of Contents Home Page ...

Page 44: ...ll forwarding unconditional and select All Call Forward Releasing Call Forwarding Unconditional Select and right click on the station device where call forwarding unconditional has been set and select All Call Forward Table of Contents Home Page ...

Page 45: ... set Outgoing speed dial number created from the database Speed dial number set by the user Speed dial number set in the operator station and system Unknown status Status Bar When a variety of station functions supported by the iDCS system are set the station status such as DND callback or messages is displayed in the status bar as shown below Status displayed in the status bar is described below ...

Page 46: ...or is used or not When double clicking AVAIL UNAVAIL unavailable is displayed A call connected to the user s station in an UNAVAIL unavailable status is transferred to the destination number for transfer when busy CRL RP1 RP6 Allows the user to select either day or night mode When double clicking CRL Clear RP1 RP6 the window that prompts the user to select a Ring Plan RP is displayed The OfficeSer...

Page 47: ...tion Group Contact Information Call Control Blocked CIDs and Urgent VIP CIDs Message Handling This section describes the procedures for connecting to the OfficeServ Link and for transmitting messages Adding Outgoing Call Information to the BLF Group This section describes the procedures for adding the outgoing call information saved in the phonebook to the BLF group Changing Telephone Line Select ...

Page 48: ...umns Display Selects display format Toolbar Selects buttons for controlling calls Station Group Selects a station group to be used for the BLF group Contact Information Selects customer information to be displayed Call Control Sets options for the call control Blocked CIDs Sets blocked CIDs Urgent VIP CIDs Sets an urgent or VIP CID Color Sets the color for the title bar of the sub window Advanced ...

Page 49: ... is not entered the incoming calls above will be connected to the OfficeServ Operator On Unavail Redirect to Enter the extension number to which incoming calls are transferred when the OfficeServ Operator is not available Or Double click AVAIL UNAVAIL from the status bar to select an extension number Blocked Calls Redirect to Enter the extension number to which blocked calls are transferred If Aut...

Page 50: ...his tab enables the user to select information to be retrieved from the switch whenever the user starts the OfficeServ Operator Parameters of the Key Telephone tab are described below Parameter Description Station Setup Retrieves information such as DND or Lock set in the station from the iDCS system DND Do Not Disturb Forward Automatic Transfer Lock Station Lock DT DS Buttons on the Operator Exte...

Page 51: ...meters will extend the initialization time since more information must be retrieved from the system Columns This tab enables the user to select the information to be displayed on the Incoming Calls Active Calls and Held Calls windows Parameters of the Columns tab are described below Category Parameter Description CID Telephone number and name of the other party DID DID number and name Duration Tim...

Page 52: ...on Display messages Determines the number of messages to be displayed which are received from the OfficeServ Operator or the OfficeServ Call Information Window Display help appropriate for the situation Determines whether to display instructions for effectively using the OfficeServ Operator DID DID Queue Selects information to be displayed on the DID Queue list Queue should be selected for using t...

Page 53: ...bles the user to select the Call Control buttons to be used in the OfficeServ Operator main window Seven call control buttons Dial Answer Drop Hold Retrieve a held call Transfer and Park are initially selected by default After selecting target call control buttons click the OK button Click the Discard Change button to return to the original settings or click the Restore Initial Setup button to loa...

Page 54: ...isplayed on the BLF group list of the OfficeServ Operator After selecting a station group to be displayed in the BLF group list click the OK button Contact Information This tab enables the user to set whether to display the CID of an incoming station call incoming external line calls or an outgoing call on the Active Calls window Table of Contents Home Page ...

Page 55: ...em attempts to retrieve the information from the CLI data of the iDCS system Outbound Calls If the call was originated from an operator the system retrieves the CID data from the DB Call Control This tab is used to determine how the OfficeServ Operator should handle the current call when a common call or a held call arrives while the user is busy Parameters of the Call Control tab are described be...

Page 56: ...s tab are described below Parameter Description Type a CID Enter a phone number and click Add to register the number to the block list If 2 is entered all calls from numbers starting with 2 are blocked If 21 is entered all calls from numbers ranging from 210 to 219 are blocked The external numbers should be entered in a format as same as that of the CLIP table Block List Displays the registered bl...

Page 57: ... register the number to the urgent VIP list If 2 is entered all numbers starting with 2 are registered to the urgent VIP list If 21 is entered the numbers ranging from 210 to 219 are registered to the urgent VIP list The external phone number should be entered in a format as same as that of the CLIP table Urgent VIP List Displays the registered urgent VIP list Select a phone number from the urgent...

Page 58: ...e title bar when the user presses the F2 F3 or F4 key Inbound Background color for external inbound calls displayed on the Incoming Calls window and the Held Calls window Choose trunk call colors Outbound Background color for outbound calls displayed on the Incoming Calls window and the Held Calls window DND Locked Color indicating that BLF station is set to DND Locked Forward All Color indicating...

Page 59: ...ed tab are described below Parameter Description Limit Option Setting If this check box is checked users must enter a password into a window that appears by selecting Options from the Tools menu to open the Option Setting window The Option Setting window appears only when the password matches the password entered in this tab Password Enter the password to be used for opening the Option Setting win...

Page 60: ... the user to set the function keys from F7 to F12 which are used for call control Click a function key After assigning a function to the selected key press the selected key to execute the assigned function Table of Contents Home Page ...

Page 61: ...y while the user is logged in to the OfficeServ Link Select Enable Message from the Tools menu If the user selects this menu when the menu is not checked a login message is sent to the OfficeServ Link This menu will be checked if the login is successful If the user selects this menu when the menu is checked a logout message is sent to the OfficeServ Link This menu will be unchecked if the logout i...

Page 62: ...ination in the To text box will send the message to all logged in stations My messages and messages received from the other stations while this window is open are displayed in the text box on the center of the window Messages that arrive while the message window is closed are displayed on the Information window Enter the message to be sent in the text box at the bottom section of the Send Message ...

Page 63: ...ation exists in the selected table the Outgoing BLF window is displayed as shown below Click the OK button to register the outgoing BLF group with the Business name to the BLF group window The outgoing group is automatically displayed with the prefixed to the group name Table of Contents Home Page ...

Page 64: ...Functions This section describes the procedures for executing additional functions such as Hold with a Note Target Hold Orbit Park Leave Message Camp On and OHVA The call control buttons and Call menu are described below Button Call Menu Description Dial Makes a call Answer Answers an incoming call Drop Disconnects the current call Hold Holds a call Unhold Answers a held call Transfer Toggle Trans...

Page 65: ... Dialing methods provided by the system are as follows Dialing a Call by using the Call Control Button Enter a phone number and click the Dial button Then the status of the corresponding call will be displayed as Ringback as shown below Dialing a Call by using the Enter Key Enter a phone number And then press the Enter key Dialing a Call by Double Clicking Select and double click a device from the...

Page 66: ...s and using the keyboard without putting the cursor on the text box However other special characters cannot be entered Answer Once a call is connected to the operator s station the connected call is displayed on the Incoming Calls window If more than two incoming calls are connected the user can select a call to answer The first connected call is displayed on the top of the list The F2 key is used...

Page 67: ...p the call on the Active Calls window to answer the call Answering a Call by using the Key Press the Insert key to answer the first call listed on the incoming call list Drop The F3 key is used for selecting the first call on list of the Active Calls window Disconnecting a Call by using the Call Control Button Select a call and click the Drop button to disconnect the call Disconnecting a Call by u...

Page 68: ...the Call Control Button Select a call from the Active Calls window and click the Hold button to hold the call Then the Held Calls window will be displayed as shown below Holding a Call by using the Key Select a call from the Active Calls window and press the key to hold the call Holding a Call by Drag and Drop Drag a call from the Active Calls window and drop the call on the Held Calls window to h...

Page 69: ...ransfer the Blind Transfer and Consultation Transfer The OfficeServ Operator uses Consultation Transfer by default Blind Transfer is applied when a call is transferred by dragging and dropping the call to the BLF y Blind Transfer Transfers a call regardless of the recipient s will y Consultation Transfer Transfers a call under the agreement of the recipient Transferring a Call by using the Call Co...

Page 70: ...ttempted Press the Enter key to complete the call transfer Blind Transfer by using the Popup Menu The extension number of the caller and the extension number of the final recipient are displayed in Active Calls window when the call transfer is attempted Right click a device and then select the Complete Transfer menu to complete the call transfer Blind Transfer by Drag and Drop Drag a call from the...

Page 71: ...he key to cancel the consultation transfer and to connect the call to the original recipient Station Park The operator can park a call on a station connected to an external call In such cases the external C O line call becomes a held call However if the station is idle a blind transfer is performed for the call Parking a Call by using the Call Control Button Enter the target extension number and c...

Page 72: ...er a number to add to the conference call and press the Conference button The window below shows that a conference call is being attempted to Station 204 while making a call to Station 701 If the recipient answers the conference call the Active Calls window will be displayed as shown below Canceling a Conference Call through the Call Control Button Click the Drop button before the recipient answer...

Page 73: ...rticipants for a conference Adding Participants Participants can be added during a conference call as described in the Attempt Cancel a Conference Call section Removing Participants by Using the Call Control Button Select a participant and click the Drop button to remove the participant from the conference call Removing Participants by Using the Key Select a participant and press the key to remove...

Page 74: ...te If a user holds a call after leaving a note in the Note column of the Active Calls window the note is displayed on the memo column of the Held Calls window This note is also saved in the Call Log database after the call is completed and can be verified through the Log Viewer Hold with Note function of the OfficeServ Operator This is one of the main functions of the OfficeServ Operator This func...

Page 75: ...h the note Target Hold Transfer Reservation If the user wishes to transfer a call to a busy station the user can reserve the transfer by setting the other station as the target When the target station turns idle the held call is automatically transferred to the target station Target Hold function of the OfficeServ Operator This is one of the main functions of the OfficeServ Operator This function ...

Page 76: ...lso be saved in the call log database and can be verified through the Log Viewer When a recall time is set If the call connected to the target station is not disconnected until the held call recall time set in the system elapses the held call will be automatically recalled to the OfficeServ Operator It is recommended that the held recall time of the system be lengthened to efficiently use the Targ...

Page 77: ...own below The user can toggle between numbers to select a saved call by pressing the Tab key Reanswering Calls Reanswering a Call by using the Call Control Button Enter a target number where and click the Orbit Park button to reanswer the call saved in the corresponding number Or press F4 to open the Held Calls window and select a target held call displayed as P and click the Answer button to rean...

Page 78: ...splayed as P in Note of the Held Calls window and drop the call on the Active Calls window to reanswer the target held call Executing the Orbit Park function Select Columns from Options and select Orbit Park from Held Call Call Back If a call is connected to a busy or unanswered station the caller can use the Call Back function which connects the caller to the target station when the line becomes ...

Page 79: ...l Button When transferring a call to a busy station click the Camp On button to set the Camp On function Setting the Camp On Function by using the Popup Menu When transferring a call to a busy station right click a device from the Active window and then select the Camp On menu to set the Camp On function Setting the Camp On Drop Functions by using the Enter Key When transferring a call to a busy s...

Page 80: ...on cannot be set Connect to Voice Mailbox The user can check messages saved in the voice mailbox by selecting My Voice Mail from the Call menu This menu enables digital IP phone users to automatically make a call through a speaker For regular phones lift the handset first before attempting the connection to the voice mailbox Checkpoint The SVM card should be mounted on the system and operated prop...

Page 81: ...rator user While recording messages REC is displayed on the status bar Redirect This function allows the user to transfer incoming calls to another station Incoming Call Transfer by Pressing the Call Control Buttons Press the F2 key to highlight the call at the top of the list of incoming calls Select an incoming call to transfer from the Incoming Calls window and enter the extension number to whi...

Page 82: ... from the BLF window Right click and select the Pick Up menu Repeating the Last Action Once a Call is Reconnected When a call is reconnected after holding target holding orbit parking or transfering the user can repeat the last action Pressing the Insert Key to Hold a Reconnected Call on Hold Again When a call on hold is reconnected and Hold Recall is displayed at the Details field of the Active C...

Page 83: ...k the Reconnected Call on Orbit Park Again When a call on orbit park is reconnected and Park Recall Zone number is displayed at the Details field of the Active Calls window Press the Insert key to do an orbit park Pressing the Insert Key to Transfer a Transferred Reconnected Call Again When a transferred call is reconnected and Xfer Recall extension number is displayed at the Details field of the ...

Page 84: ... logs that can be retrieved in the Log Viewer include statistical data all calls inbound outbound calls station trunk calls and call logs based on DID numbers names called parties the numbers to which the calls are transferred Log Viewer Start Select the View Logs from the Tools of the OfficeServ Operator or select Start Æ Programs Æ OfficeServ Operator Æ Log Viewer from the Windows desktop to vie...

Page 85: ...g Displays detailed information on calls with specific called parties Transferred Destination Log Displays detailed information on calls transferred to specific numbers Columns of each log window are described as follows Column Description Incoming Outgoing Incoming calls are displayed as Å Outgoing calls are displayed as Æ Name Displays the names of the called parties Tel Displays phone numbers D...

Page 86: ... in an ascending or descending order Retrieving Logs Retrieving Statistical Logs Follow the steps below to retrieve statistical logs 1 Select the Statistics menu from the Run to see the Statistics window 2 Enter the start time and end time for retrieving logs Click Run to see the search results within the time period Table of Contents Home Page ...

Page 87: ...Log window 2 Enter the start time and end time for retrieving logs Click Run to see the search results within the time period 3 Click the scroll button to see a specific calling list Also the user may view the list by maximizing the window The window below shows the maximized Total Log Viewer window Table of Contents Home Page ...

Page 88: ...e call log The window below shows the example of sorting out the list by the phone number column Retrieving Inbound Calls Logs Follow the steps below to retrieve inbound calls logs 1 Select the Inbound Calls Log menu from the Run to see the Inbound Calls Log window Table of Contents Home Page ...

Page 89: ...to see the Outbound Calls Log window 2 Enter the start time and end time for retrieving logs Click Run to see the search results within the time period Retrieving Trunk Calls Logs Follow the steps below to retrieve trunk calls logs 1 Select the Trunk Calls Log menu from the Run to see the Trunk Calls Log window 2 Enter the start time and end time for retrieving logs Click Run to see the search res...

Page 90: ...d time for retrieving logs Click Run to see the search results within the time period Retrieving DID Logs Follow the steps to retrieve DID logs 1 Select the DID Log menu from the Run to see the DID Log window 2 Enter the start time and end time for retrieving logs and DID No Name 3 Click Run to see the log retrieval results for the DID No or DID name within the time period Table of Contents Home P...

Page 91: ...hin the time period Retrieving Logs for Each Transfer Destination Follow the steps below to retrieve logs for each transfer destination 1 Select the Transferred Destination Log menu from the Run to see the Transferred Destination Log window 2 Enter the start time and end time for retrieving logs and the transfer destination number to be retrieved 3 Click Run to see the log retrieval results for th...

Page 92: ...t the phone book data to an Excel file Importing Data in an Excel File Format Into a Phone Book Follow the steps below to import data in an Excel file format into a phone book 1 Select the Import Export Excel Files from the Tools in the main window of the OfficeServ Operator to see the Excel Import Export Wizard window 2 Select the Pbook mdb file from phonebook files and click the Import button If...

Page 93: ... button to select the Excel file to import Click the Next button 4 Select the worksheet to import from the window below and click the Next button When selecting a worksheet some data of the worksheet are displayed Table of Contents Home Page ...

Page 94: ...range of a selected worksheet ranging from the 1st line of the A column to the 10th line of the K column 6 In the window below select a column of the phone book to import Select an item in the Phonebook Field and in the Excel Column and click the button Check the selected items in the list at the center of the dialog box Either Name or Company must be selected After selecting items to import click...

Page 95: ...the New Table and enter the name of the new table When the user wants to store the data in the existing table check the Existing Table and select one from the list 8 When the dialog box below prompts the user to confirm the selection click the Finish button 9 Once the import of the Excel data is successfully completed the message below is displayed Table of Contents Home Page ...

Page 96: ...he phone book files and click the Import button 3 Select the table name to export and click the Next button If the user wants to export all the tables select all tables 4 Select an Excel file where the selected phone book will be stored When the user wants to create an Excel file click the New button When the user wants to store the phone book into the existing Excel file click the Browse button S...

Page 97: ...n the dialog box below prompts the user to confirm the selection click the Finish button 6 Once the import of the Excel data is successfully completed the message below is displayed Table of Contents Home Page ...

Page 98: ...n Presentation CPU Central Processor Unit CRL Clear Ring Plan CTI Computer Telephony Interface D DB Database DID Direct Inward Dialing DND Do Not Disturb DS Direct Station DT Direct Trunk M MMC Man Machine Command MSG Message O ODBC Open Database Connectivity R REC Record RP Ring Plan V VM Voice Mail Table of Contents Home Page ...

Page 99: ... of the copies provided that such copies shall be used only for internal purpose and you shall not publish or distribute such to any third party without Samsung Electronics Co LTD written and expressed consent c Limitation on Reverse Engineering Decompilation Disassembly You shall not reverse engineer decompile or disassemble the SOFTWARE except to the extent that this restriction is expressly pro...

Page 100: ...righted material except that you may install the SOFTWARE on a single computer provided you keep the original solely for backup or archival purpose You may not copy the printed materials accompanying the SOFTWARE LIMITED WARRANTY Samsung warrants that a the SOFTWARE will perform substantially in accordance with the accompanying written materials for a period of ninety 90 days from the date of rece...

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