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Music-On-Hold (MOH)—Sources
The system provides for up to six different types of MOH source, including silence (“NONE”):
None
: No audio is played to the listener
Tone
: A tone or “beep” is repeated at a programmable interval
Chime
: A music chime source (Old Folks At Home) located on the MCP card is played to the listener.
External source
: An external source connected to a MISC card, such as a digital announcer or radio,
is played to the listener.
Digital Announcement on AA card
: If the system is equipped with an AA card, the last port of this
card can be flagged as an MOH source and used to repeatedly play a message recorded on the AA
card to the listener.
Voicemail Sound File
: If the system has an optional Voice Mail card installed, up to 100 custom
recorded sound files from the card can be used for MOH sources. For information on creating the
sound files, refer to the Samsung Voice Mail documentation provided with your card or telephone
system.
Networking (PRI / Q-SIG)
The networking feature allows up to 50 OfficeServ500 systems to be connected together with
important feature transparency. The physical connection between the systems is via a
proprietary PRI connection and is based on the Q-SIG specification. The following features
are supported between two networked systems.
Call Completion, Busy Station (CCBS)
also known as Callback or Busy Station Callback. When a
station (A) in one system calls a station (B) in another system across the network link, and station B is
busy, station A can set a Callback to station B. When station B becomes idle, the system will ring
station A; when station A answers, the system will ring station B.
Call Completion, No Response (CCNR)
also known as Callback or No Answer Callback. When a
station (A) in one system calls a station (B) in another system across the network link, and station (B)
does not answer, station A can set a Callback to station B. When station B indicates that its user is
present by becoming busy (e.g. when the user lifts the handset), and then becomes idle again, the
system will ring station A; when station A answers, the system will ring station B.
Call Forward Busy (CFB)
. Operation is the same as the normal Forward Busy: when the forwarded
station is busy, a calling station will be forwarded to the programmed destination.
Call Forward No Response (CFNR)
. Operation is the same as the normal Forward No Answer: if the
forwarded station does not answer after a programmed time, a calling station will be forwarded to the
programmed destination.
Call Forward Unconditional (CFU)
. Operation is the same as the normal Forward All: all calls to the
forwarded station will be forwarded to the programmed destination.
Forward External
. This feature operates in the same manner as a non-networked system with the
exception that, because calls across a network link are trunk calls, network calls do not follow the ICM
EXT FWD ON/OFF option in MMC programming. It is therefore suggested that this option be set to
ON in a networked switch to avoid confusion in operation between networked and non-networked calls.
