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Chapter 5
Hotel Features
Print Room Bill
Room bills (invoices) are printed automatically when a guest is checked out (see
However, you may wish to print a bill without checking out the guest. The Check Out feature
also provides a Print option for this. The bill is printed but charges continue to accrue on the
bill until a check-out is completed.
Remote Billing for Phones
(RB Key)
It is possible for a guest to make a phone call from a phone extension other than their own
(e.g. a phone in the lobby) and have the call charged to their phone bill. The phone must be
able to dial the front desk administrator / operator’s phone to request this service. The
administrator’s phone should be set up to operate the Hotel remote billing feature.
Room Cost
The Room Cost feature allows you to program room types and item types, costs and tax
rates. This is normally done at system installation time but can be reconfigured by the admin-
istrator when these items and costs change or require updating. The values entered are used
to automatically calculate invoices either at check-out time or on demand.
Room On Hold
A special status that allows a guest to check out later than the programmed check-out time
without incurring additional costs resulting from the automatic billing of a room on expiry of
the system Check Out timer. (See
Room Status Reports
It is possible to print a room status report on the printer you would normally use for printing
invoices. You can select which particular status to print (e.g. print a list of all occupied rooms)
or print a report on the status of all rooms.
Room Status View
(RSV Key)
This feature requires the addition of one or more add-on modules (AOMs) with LED keys as-
signed to each room. Pressing an RSV key on the phone displays on the AOM(s) all rooms
flagged with the requested status. For example, if you request to view all available rooms, all
LED keys assigned to available rooms will light.
Separating Phone Charges
This option allows you to print a guest’s phone charges separately from other room charges.
It is also possible to delete these charges from the final room invoice. For example, many
guests staying for business purposes may wish to pay for personal calls separately from
items on their room bill. These call charges would not then appear on the final bill.
Staff Location
This feature requires the addition of one or more add-on modules (AOMs) with LED keys as-
signed to each room. When the administrator presses the programmed SLOCATE key on the
keyset, the relevant keys will light on the attached AOM(s) to show the rooms in which mem-
bers of staff are currently located. For this to work correctly, members of staff must have en-
tered a feature code and staff code from the guest-room phone.
