troubleshooting _
79
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PROBLEM
POSSIBLE CAUSE
SOLUTION
oven will not self-clean.
The oven door lock is turned on.
The display will show the Lock
icon. Hold the oven door open
and press the START/SET pad
for 3 seconds. The oven will
beep and the Lock icon will turn
off.
The warming drawer is being
used.
Self-clean will not operate when
the warming drawer is on.
The oven is too hot.
Let the oven cool down and
reset the controls. The self-clean
cycle will not lock the oven door
if the oven temperature is too
hot. The door must lock before
the self-clean cycle can start.
The self-cleaning oven controls
are not properly set.
Reset the self-cleaning oven
controls. (See pages 68 and 69.)
crackling or popping
sound.
This is normal.
This is the sound of the metal
heating and cooling during any
cooking or cleaning function.
excessive smoking
during a self-cleaning
cycle.
This is the first time the oven has
been cleaned.
This is normal. The oven will
always smoke more the first time
it is cleaned.
Wipe up all excessive soiling
before starting the self-cleaning
cycle.
If smoke persists, press the OFF/
CLEAR pad. Open the windows
to clear the smoke from the
room. After the oven has cooled
and unlocked, wipe up excessive
soil and reset the oven for self-
cleaning.
oven door will not open
after a self-cleaning
cycle.
This is normal.
The oven door will stay locked
until the oven temperature drops
below 392 °F.
oven not clean after a
self-cleaning cycle.
A fine dust or ash is normal.
This can be wiped clean with a
damp cloth.
Set the self-cleaning cycle for a
longer cleaning time. The cycle
was not long enough to burn off
the dirt buildup.
Extremely dirty ovens require
hand-cleaning of excessive
spillovers and food buildup
before starting a self-cleaning
cycle. Multiple self-cleaning
cycles may be necessary to
completely clean the oven.
User manual NX58H5 Series_DG68-00CFR.indb 79
08/02/2014 12:02:41
