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Chapter 5.   

Troubleshooting

Recovering after a Backup

You can recover your computer after you have backed up your 

computer to a separate drive or external storage device.

Backing up

1

  To back up your computer to an external storage device, 

connect the external storage device and select the relevant 

drive. 

2

  Click Backup in the Recovery Home screen.

Select the drive to save and click Backup. 

You cannot select a DVD drive.

Select the drive 

to save to.

3

  The backup process is performed based on the instructions.

Recovering/Backing up the Computer 

(Optional)

Summary of Contents for NP780Z5E

Page 1: ...User Guide ...

Page 2: ...rightness Control 72 Wired Network 75 Wireless Network Optional 77 Using the TPM Security Device Optional 86 Using the Multimedia App Optional 90 Samsung Software Update 91 Diagnosing the Computer Status and Troubleshooting 92 Using the Security Slot Chapter 4 Settings and Upgrade 94 BIOS Setup 96 Setting a Boot Password 99 Changing the Boot Priority 100 Upgrading Memory Optional 103 Battery Chapt...

Page 3: ...Before You Start 3 Safety Precautions 6 Proper Posture During Computer Use 21 Overview 24 Turning the Computer On and Off 33 Chapter 1 Getting Started ...

Page 4: ...epresentative model of each series and may differ from the actual appearance of the product This guide decribes procedures for using both the mouse and the touchpad This manual has been written for the Windows 8 operating system The descriptions and figures may differ depending on the installed operating system The User guide supplied with this computer may vary depending on your model Using the s...

Page 5: ...al may be reproduced or transmitted in any form or by any means electronic or mechanical without the consent of Samsung Electronics Co Ltd The information in this document is subject to change without notice due to improving the performance of the product Samsung Electronics shall not be liable for any data loss Please take care to avoid losing any important data and backup your data to prevent an...

Page 6: ...city due to the difference in capacity calculation E g For a 80GB HDD Windows represents the capacity as 74 5GB 80x1 000x1 000x1 000 byte 1 024x1 024x1 024 byte 74 505GB In addition the capacity representation in Windows may be even smaller because some programs such as Recovery may reside in a hidden area of the HDD About Memory Capacity Representation The memory capacity reported in Windows is l...

Page 7: ...g time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or ...

Page 8: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Page 9: ...in fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapter If the cord is damaged there i...

Page 10: ... Precautions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a co...

Page 11: ...t the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a metal object touches the battery terminals it may cause excessi...

Page 12: ... If your notebook is external removable battery type remove the external battery There is a danger of electric shock or damage to the product Do not connect a phone line connected to a digital phone to the modem There is a danger of a electric shock fire or damage to the product Donotplaceanycontainerfilledwithwateror chemicalsoverornearthecomputer If water or chemicals enter the computer this may...

Page 13: ...fore disassembling the computer If there is a modem disconnect the phone line If your notebook is external removable battery type remove the external battery Failure to do so may cause electric shock Avoid direct sunlight when the computer is in an air tight location such as inside a vehicle There is a danger of a fire hazard The computer may overheat and also present opportunity to thieves Do not...

Page 14: ...nt away from the other objects Security and Movement Related Follow the instructions for the relevant location e g airplane hospital etc when using a wireless communication device wireless LAN Bluetooth etc Avoid exposing a drive to magnetic fields Security devices with magnetic fields in clude airport walk through devices and se curity wands The airport security devices that check car ry on lugga...

Page 15: ...osal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car keys or clips when keeping or carrying a...

Page 16: ...temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and it may cause overheating and deformation of the product Do not press the Eject Button while the CD ROM driv...

Page 17: ... cleaning the product and only use the computer when it is completely dried Failure to do so may cause electric shock or fire Emergency disk eject method using paperclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray w...

Page 18: ...nect a device that is not manufactured or authorized by Samsung Electronics enquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be damaged or users may trip over the cables For long periods of not using the notebook com...

Page 19: ...elf The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be lost if the power is turned off while running a program Sudden impact or...

Page 20: ... power outlet If the plug pins are not inserted into the center of the holes the plug pins are only inserted up to half their length In this case reconnect the power plug You have to insert the power plug into the outlet when the power indicator LED of the power outlet is lit green If the power is connected properly the power indicator LED remains green Otherwise the power indicator LED is turned ...

Page 21: ...port of the computer Auto Adapter In flight Cigar Socket Cigar Plug DC Plug When using the Airplane Charging Converter Depending on the airplane you have to use the auto adapter and charging converter Connect the airplane charging converter optional to the auto adapter optional and then insert the airplane power input jack into the power outlet Charging Converter 1 Connect this end to the auto ada...

Page 22: ...er Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of chair so that your heel is comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the co...

Page 23: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Page 24: ...n Please check the equalizer default setting before first usage To prevent possible hearing damage do not listen at high volume levels for long periods Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright so for reading a b...

Page 25: ...icator Optional This indicates the camera operating status 3 LCD or Touch screen Optional The screen images are displayed here It works as a touch screen in models that support the touch screen feature Optional 4 Speaker A device used to generate sound 5 Status Indicators Shows the operating status of the computer The corresponding operating LED is lit when the corresponding function operates 6 Po...

Page 26: ... is turned off Turning the illumination sensor on or off Select Settings Display Screen Brightness and select or unselect the Use the auto brightness control depending on the ambient illumination option to turn the illumination sensor on or off 4 Microphone You can use the built in microphone 5 LCD or Touch screen Optional The screen images are displayed here It works as a touch screen in models t...

Page 27: ...ings Display Screen Brightness and select or unselect the Use the auto brightness control depending on the ambient illumination option to turn the illumination sensor on or off 2 HDD ODD This turns on when the hard disk is or ODD being accessed 3 Charge Status This shows the power source and the battery charge status Green When the battery is fully charged or the battery is not installed Red or or...

Page 28: ...attery is not installed Red or orange When the battery is being charged Off When the computer is running on battery power without being connected to AC adapter 3 Caps Lock This turns on when the Caps Lock key is pressed allowing capital letters to be typed without holding the Shift button down On Upper case alphabetic input Off Lower case alphabetic input 4 Fn Lock This indicator displays the On O...

Page 29: ...era etc 2 CD Drive ODD Optional Plays CD or DVD titles Since an ODD Optical Disk Drive is optional the installed drive depends on the computer model 1 Multi Card Slot A card slot supports multi cards 2 USB 2 0 Port You can connect USB devices to the USB port such as a keyboard mouse digital camera etc 3 Security Slot You can secure the computer by connecting a lock and cable to the Security Slot ...

Page 30: ...to the Security Slot 2 DC Jack A jack to connect the AC adapter that supplies power to the computer 3 Wired LAN Port Connect the Ethernet cable to this port 4 Monitor Port A port used to connect a monitor TV or projector supporting a 15pin D SUB interface 5 Digital Video Audio Port HDMI Optional You can connect an HDMI cable to this port Using this port you can enjoy digital video and audio on the...

Page 31: ...ings Power Management USB Charging option Optional 1 DC Jack A jack to connect the AC adapter that supplies power to the computer 2 Wired LAN Port Connect the Ethernet cable to this port 3 Monitor Port A port used to connect a monitor TV or projector supporting a 15pin D SUB interface 4 Digital Video Audio Port HDMI Optional You can connect an HDMI cable to this port Using this port you can enjoy ...

Page 32: ...ery For more information refer to About the function to cut the power supply to the internal battery in the Safety Precautions The location of the Emergency Battery Hole may differ depending on the model If you replace the bottom of the product the model name serial number and some logos etched into the bottom of the product will no longer be there For more information please ask for assistance fr...

Page 33: ...wer supply to the internal battery in the Safety Precautions The location of the Emergency Battery Hole may differ depending on the model 3 Speaker A device used to generate sound If you replace the bottom of the product the model name serial number and some logos etched into the bottom of the product will no longer be there For more information please ask for assistance from the service center To...

Page 34: ...cedures according to the instructions on the screen to use the computer Adjusting the screen brightness When the computer runs on battery power the LCD brightness is automatically set to low Press the key combination to increase the screen brightness 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen Alternatively if you place your fing...

Page 35: ...he procedures for the purchased operating system Save all your data before clicking on Shut down 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen 2 Click Settings 검색 공유 시작 장치 설정 Power 한 Shut down If you want to power off your computer when you are logged out unlock the screen and click Power 한 Shut down Turning the Computer On and Off...

Page 36: ...Chapter 2 Using Windows 8 What is Microsoft Windows 8 36 Screen At a Glance 37 Using the Charms 39 Using Apps 41 Windows Hot Key Function 44 Using the Touch Screen For touch screen models only 45 ...

Page 37: ...the version It may also be modified without prior notice Displaying Help Press the F1 Key on the keyboard to display the Help Alternatively place your mouse cursor over the end of the top or bottom right area on the screen to display the Charms menu Click Charms menu Settings Help If you are connected to the internet you can access the most recent online Help Searching for Help Get Started You can...

Page 38: ...ows 8 2 App Refers to the apps that are currently installed 3 Displaying the Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms Or you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears 4 User Account This refers to the currently u...

Page 39: ...he screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Switching to the Start Screen Click the corner of the bottom left of the screen to switch to the Start screen Displaying Documents and Files Click Windows Explorer in the task...

Page 40: ...rch within an App or on the Web Search Share Start Device Settings You can use this menu to transfer a picture or file to another user You can easily share pictures or files with other users simply by associating multiple Apps with the Share charm Search Share Start Device Settings You can move to the Start screen Search Share Start Device Settings As this allows you to move directly to a desired ...

Page 41: ...t to a wireless network Select a wireless network to connect to 한 Adjusting the Volume You can adjust the volume or mute the sound 한 Screen Brightness You can adjust the screen brightness 한 Notice You can set the interval at which an App sends notices 한 Power You can turn off your computer or select the Power Options ENG Language You can set the Language Change PC settings You can change more sett...

Page 42: ...our mouse pointer changes to a hand shape 2 Click and hold your mouse button and then drag it to the bottom of the screen The App moves downward and disappears and exits 1 2 Using Apps Displaying Currently Running App s 1 Move your mouse pointer to the top left corner of the screen to display the last run App 2 Then move your mouse pointer down to display a list of the currently running Apps in or...

Page 43: ...ge the screen split ratio Supported screen split ratios are 3 7 or 7 3 Ex If you run the Weather App and Store App at the same time Screen Split Bar Weather App Store App Adding Removing an App to from the Start Screen Click Start screen right click your mouse button Click All Apps at the bottom of the screen to display all the Apps that are currently installed 1 If you right click over the App to...

Page 44: ... installed from the Windows Store Contact customer support for the app directly Configuring your Microsoft Account A Microsoft Account allows you to synchronize your settings with other device s running Windows 8 online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings...

Page 45: ...y D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management To...

Page 46: ... not work If there any foreign substances such as insects or water on the touch screen your touch screen will not work properly Using the Touch Screen This function is provided by touch screen models running Windows 8 and will only work for some applications In addition note that the supported functions are dependant on the application Learning basic touch screen operations You can easily learn ho...

Page 47: ... options for the currently running application Touching slightly Clicking Slightly press with your finger to select an item If you slightly touch a specific menu option application icon etc on the screen the corresponding capability is activated Touching twice Double clicking Slightly press twice with your finger to select an item Touching and dragging Moves the selected target or moves to the nex...

Page 48: ...rget Touching and holding for a while Right clicking your mouse Provides the same function as right clicking your mouse button Displays the additional options which can be set for the selected target or more detailed information Touching and dragging 2 fingers up down left right Scrolling Moves up down left right Provides the same function as scrolling your mouse Using the Touch Screen For touch s...

Page 49: ... following descriptions assume the Windows 8 operating system 1 Click Charms menu on the Desktop Settings 검색 공유 시작 장치 설정 Control Panel Hardware and Sound Tablet PC Settings Calibrate 2 Select the screen type to calibrate If the Calibration screen appears touch the point represented by the mark and then remove your finger The mark appears sequentially from the top left to the bottom right of the sc...

Page 50: ...s explained using an example with notepad Using the Tablet PC Input Panel The Tablet PC Input Panel is an onscreen keyboard provided by Windows Follow the descriptions and illustrations on how to use the touch keyboard and handwriting mode 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click Notepad 2 Put your hand on the Notepad screen to display ...

Page 51: ... in the Tablet PC Input Panel 2 Press the keys to enter your characters Entering characters in Handwriting Mode You can enter characters by writing them in the Handwriting Mode Input Panel on the touch screen Handwriting Mode may not be available in some languages 1 Press the Handwriting Mode icon in Tablet PC Input Panel 2 Write characters in the input area of the Handwriting Mode Input Panel on ...

Page 52: ...e impact to the touch screen or press the screen with a sharp object such as a ball point pen This may damage the touch screen If your finger only touches the touch screen slightly your touch may not be recognized When pressing the touch screen press over an item precisely taking care not to press other items The touch screen sensors are located at the edges of the touch screen When installing a p...

Page 53: ...ional 65 Adjusting the Volume 69 LCD Brightness Control 71 Wired Network 72 Wireless Network Optional 75 Using the TPM Security Device Optional 77 Using the Multimedia App Optional 86 Samsung Software Update 90 Diagnosing the Computer Status and Troubleshooting 91 Using the Security Slot 92 Chapter 3 Using the computer ...

Page 54: ...tual keyboard The keyboard may differ depending on your country The following mainly describes the shortcut keys Shortcut Keys Press both the Fn key and hot key at the same time Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 Fn Lock On The Blue LED is turned On 2 Shortcut Keys ...

Page 55: ... brightness LCD External Monitor Switches the screen output to the LCD or external monitor when an external monitor or TV is connected to the computer Touchpad Turns the Touchpad function on or off When using an external mouse only you can turn the Touchpad off or Mute Press this button to turn the audio on or off If the audio is turned off the LED on the button is turned on for available models o...

Page 56: ... the buttons in a bright location the The keyboard backlight brightness cannot be changed due to too bright ambient illumination message appears When it is bright or the illumination sensor is turned on select Settings General Keyboard Backlight and adjust the backlight brightness Silent Mode Reduces the Fan noise so that users can use the computer without hearing noise or Airplane Mode Turns all ...

Page 57: ...erforms the right click mouse function touchpad If you press the Fn Lock key you can use the hot key functions without pressing the Fn key or If you press the Num Lock key you can use the numeric keys Num Lock If the hot keys do not work properly you have to install the Settings Keyboard ...

Page 58: ... up the Windows boot time may be extended Basic Touchpad Functions Moving the cursor on the screen Place your finger on the touchpad slightly and move your finger The mouse cursor will move accordingly Move your finger in the direction you wish to move the cursor Click Function Place a finger on the touchpad and click on an item once Alternatively press the left button once quickly and release it ...

Page 59: ...ure function may not be provided and the version of the function may differ depending on the model Some usage procedures may differ depending on the version Configuring the Gesture Function Some gesture functions may not be configured In this case you can configure them using the following path 1 On the Desktop click the Charms menu Settings 검색 공유 시작 장치 설정 Control Panel Hardware and Sound Touchpad...

Page 60: ...o fingers over the Touchpad together or apart the current image or text is zoomed in or out Zoom out Zoom in or Charms Menu Activating Function If you place your finger on the right edge of the touch pad and drag your finger toward the center the Charms menu appears Displaying Additional Menu s of a Currently Running App Place your finger at the edge of the top area on the touch pad and drag your ...

Page 61: ...u can turn the touchpad off To lock the touchpad function press the keys You can set the touchpad and touchpad button settings in the tabs that appear when clicking Charms menu on the Desktop Settings Control Panel Hardware and Sound Touchpad Auto locking when connecting USB mouse If an external USB pointing device is connected in the Charms menu in Desktop Settings Control Panel Hardware and Soun...

Page 62: ... differ from the real ones Using a CD that is not in the shape of a circle is not recommended The Slot Load ODD does not support mini discs 8cm Inserting and Ejecting a CD 1 Insert the disc into the CD Drive so that the top of the disc faces upwards When 90 of the disc is inserted into the drive the disc is automatically loaded into the drive CD Drive Do not pull or push the disc by force when the...

Page 63: ...ed from the CD Drive The Delete key is optional The Delete key combination works in Windows However it will not work during or just after booting up or before the Settings is launched in Windows If it does not work in Windows double click My Computer right click over the CD Drive and select Eject from the popup menu to eject a CD A CD drive s reading and writing speed may differ depending on the c...

Page 64: ...ce you can lose a card when moving the computer keep the card separately The figures used for the description are of a representative model Therefore the figures may differ from the real ones If a slot protection dummy card is inserted into your computer remove the dummy card before using the computer These descriptions are written based on Windows 8 the latest operating system Therefore some desc...

Page 65: ...n hold the tip of the card and pull it Alternatively just hold the end of the card and remove it To format a memory card When using the memory card for the first time you must format the card before using it Formatting a card deletes all data saved on the card If the card includes data backup the data before formatting it 1 Click the Windows Explorer icon in the taskbar on the Desktop 2 Right clic...

Page 66: ...D SUB Digital video audio ports HDMI and Mini DisplayPorts Mini DP The visual quality increases in the order of port connection HDMI Mini DP D SUB Use the port which supports the optimal visual quality when several ports are available Before you start check the port and cable of the external display device and then connect the display device to the computer About the connection cable Users should ...

Page 67: ...evices 검색 공유 시작 장치 설정 Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the current device is expanded to the external device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Second screen...

Page 68: ...er to a TV switch the external input mode of the TV to HDMI 2 Select Charms menu Devices 검색 공유 시작 장치 설정 Second Screen Select a desired monitor mode 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ PC screen only The contents are only displayed on the PC monitor current device 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Duplicate The contents of the current device are displayed on the external device as well 3 ִփ ࢿـ ࢠ ѿ ء ध ִփ Extend The screen of the ...

Page 69: ...f Windows XP is installed you can only use Internal Graphics Adding programs for PowerXpress graphics technology You have to register the program to run some functions of a program using the external graphics chipset Some programs are pre registered To register more programs complete the following steps Unregistered programs will run using the internal graphics chipset You can register executable ...

Page 70: ...te Using the Sound Recorder The procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the microphone jack You can also use the internal MIC 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default device If not righ...

Page 71: ...r computer model In addition some pictures may differ from actual product depending on the computer model and software version 1 Right click over the Volume in the taskbar on the Desktop and click Play Device Alternatively click the Charms menu on the Desktop Settings 검색 공유 시작 장치 설정 Control Panel Hardware and Sound Sound 2 Right click over the Speakers and select Properties 3 Select the SoundAlive...

Page 72: ...ttery power to save battery power consumption LCD bad pixels principle of computer Samsung observes the specifications regarding strict quality and reliability of LCD But in spite of that it is inevitable that there might be a small number of bad pixels A large number of bad pixels can cause problems in appearance but a small number of pixels doesn t affect the computer performance Therefore Samsu...

Page 73: ...ystems are similar use the computer referring to these descriptions The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN cable to the wired LAN port 2 Click Charms menu on the Desktop Settings 검색 공유 시작 장치 설정 Control Panel Network and Internet Network and Sharing Center and click on Chang...

Page 74: ...stall in the screen shown in the figure above You can add clients services and protocols 5 Configure the IP settings When using DHCP select Obtain an IP address automatically To use a static IP address select Use the following IP address and set the IP address manually When not using DHCP ask your network administrator for the IP address 6 When you have completed the settings click the OK button T...

Page 75: ...le using a wireless LAN may not activate the Wake On LAN function Set the Wireless LAN to Disable to use the Wake On LAN function Wake On LAN feature may not work while using Hybrid power saving feature Hybrid sleep mode can be disabled from Power Options under Control Panel For Windows 8 Wake On LAN is not supported by Ping When connected to a 100Mbps 1Gbps wired LAN and the computer exits Sleep ...

Page 76: ...ions may not be provided or different functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model What is an Access Point AP An AP is a network device that bridges wired and wireless LANs and corresponds to a wi...

Page 77: ...enu Settings 검색 공유 시작 장치 설정 Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You can...

Page 78: ...n is only supported for models with TPM security chip For more information refer to the online help for the program The program version described in this manual is subject to change and the screenshots and terms used in this manual may differ from the actual product Setting Up the TPM To use the TPM function you have to complete the following steps 1 Initializing the TPM chip Initializes the authe...

Page 79: ...tart the computer When the Samsung logo screen appears press the F2 key repeatedly 2 If the BIOS screen appears select the Security TPM Configuration item and press Enter Aptio Setup Utility SysInfo Supervisor Password User Password HDD Password Set Supervisor Password Set User Password Set HDD Password Password on Boot Advanced Security Boot Clear Clear Clear Enter Enter Enter Enabled TPM Configu...

Page 80: ...changes The computer automatically restarts Initialization of the TPM chip has been completed Now install the TPM program and register the TPM program Installing the TPM program You can install the TPM program as follows Install the program according to the procedures below This program is only provided for models with Recovery and the TPM function Method 1 1 Run Recovery and click on System Softw...

Page 81: ...eboot your computer again Registering the TPM program 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click Infineon Security Platform Solution Security Platform Management User Settings with administrator authority Alternatively double click the icon on the Taskbar and run initialization with administrator authority 2 The security authentication se...

Page 82: ...pying them to the virtual drive The virtual drive is created in the following location Using the TPM program For more information about using the TPM program refer to the online help for the program Encrypting a file folder This function enables encrypting files and folders You can safely protect documents through the Encrypt File System EFS The Encrypt File System EFS function is supported by the...

Page 83: ...x only appears when the folder is encrypted If the current operating system is Windows 8 7 the user account control window appears In this case click Continue 3 In the user authentication window enter the Basic user password you entered when registering the user and click OK 4 You will be able to confirm that the color of the folder file name in the encrypted folder has been changed to green ...

Page 84: ...a In the created virtual drive PSD you can create files and folders as with a normal drive e g drive C and you can use confidential data saved on another drive by copying the data to the virtual drive PSD When the virtual drive PSD does not appear You can only use the virtual drive PSD when you have selected the Personal Secure Drive PSD option during the program registration If you have not selec...

Page 85: ...indow enter the basic user password and click OK 3 If you click Start Computer you will be able to confirm that the Personal Secure Drive is created Note that when you have copied confidential data to the PSD the original data files are not encrypted When you have to register again to erase the authentication information on the TPM chip To register a user again you need to delete the existing auth...

Page 86: ...n Finish 7 Now the virtual drive has been deleted Deleting the existing authentication information saved on the TPM chip 1 On the desktop select the Charms menu Settings Control Panel Programs Uninstall a program Infineon TPM Professional Package Then click Uninstall 2 If the message window appears click Yes to remove the program 3 If the Infineon Security Platform message appears click No 4 Click...

Page 87: ... be viewed with the S Camera app S Player You can view the photo video and music files saved on the computer Depending on the version of the program some functions may not be provided or different functions may be provided Third party software related services For descriptions about and service requests for third party software please contact the relevant manufacturer Some troubleshooting actions ...

Page 88: ...mera mode bar to the Video position 3 Tap on Take a picture Record a video to take a picture or record a video 4 You can view the picture or video using the Picture preview or S Gallery app The S Camera app is not available in Desktop mode Precautions while taking a picture or video Do not take a picture or video of others without their consent Do not take a picture or video in locations where thi...

Page 89: ... can view the pictures and videos taken by the S Camera In addition you can apply special effects to the pictures using the photo editing function You can take a picture in the S Gallery app by tapping the Camera icon Editing a photo 1 Select Picture preview Drag it upward slightly from the bottom center If the options menu appears select Edit ...

Page 90: ...t Draw Close Undo Line preview Line thickness Save Color Erase Draw Frame Draw Stamp Using the S Player app 1 Tap Charm menu Start 검색 공유 시작 장치 설정 S Player My Photos My Music My Videos My photo list Music playlist Slideshow 2 Select a menu to enjoy photo video and music files Some files may not be played depending on their format ...

Page 91: ... connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click SW Update 2 If the program is running for the first time the User Agreement for personal information use appears Click Agree 3 The SW Update program runs Sele...

Page 92: ...ding on the model 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click Support Center 2 Support Center is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems Diagnosing Computer and Troubleshootin...

Page 93: ...er by connecting a lock and cable to the Security Slot To use this feature you have to purchase the lock and cable additionally To use the lock and cable refer to the product manual Tie the lock and cable to a fixed object and install the other end of the cable to the security slot ...

Page 94: ...BIOS Setup 94 Setting a Boot Password 96 Changing the Boot Priority 99 Upgrading Memory Optional 100 Battery 103 Chapter 4 Settings and Upgrade ...

Page 95: ...gy automatically controls the CPU performance to minimize heat generation when the CPU temperature exceeds a preset level Due to the automatic control of the CPU performance the experienced performance may be degraded If you don t want to use the Turbo Control technology enter the BIOS Setup select Advanced Turbo Control from the menu and set it to Disabled In this case the temperature of the surf...

Page 96: ... Boot This menu enables you to configure peripherals and booting related settings such as the boot priority Exit Used to exit the Setup either saving the changes or not System Setup Keys In the Setup you have to use the keyboard F1 Press to view the Setup Help Up Down Keys Press to move up and down F5 F6 Press to change the item value F9 Press to load the default Setup settings ESC Press to return...

Page 97: ...bled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting only the Supervisor Password and User Password is not very secure You can use an HDD Password as well to increase the security le...

Page 98: ... advance Set the Password on boot item to Enabled Once a boot password is set you have to enter a password to boot up the computer Be sure to remember the password for later use Setting up a Hard Disk Drive Password Optional If you set a password for a hard disk drive it cannot be accessed from another computer Press Enter in the Set HDD Password item and define a password as described in Step 3 o...

Page 99: ... Set Supervisor Password item press Enter 2 In the Enter Current Password item enter the currently configured password and press Enter 3 Leave the Enter New Password item field empty and press Enter 4 Leave the Confirm New Password field empty and press Enter The password is deactivated For some models the password is only canceled if the Enter key is pressed in the Setup Notice window ...

Page 100: ... QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT CNKDTCVKQP 3 Press the down key to move to the SATA HDD item and press the F6 key to move up to the top item Boot Menu Boot Priority Order 1 SATA CD XXXXXXXXXXXX 2 SATA HDD XXXXXXXXXXXX 3 USB CD N A 4 USB FDD N A 5 USB HDD N A 6 NETWORK N A 4 Press the F10 key to save the settings and exit Setup The highe...

Page 101: ...d memory with the same specifications the same manufacturer and capacity as that of the installed memory The images used for the illustration are of a representative model therefore the images may differ from the the actual product Replacing Memory Modules 1 Disconnect the AC power adapter after turning off the computer 2 Insert an object such as a paper clip into the Emergency Hole at the bottom ...

Page 102: ...ory slot at an angle of approximately 30 degrees aligning it to the angle of the memory slot Memory Slot If there is a protective memory cover Loosen the fixing screw to remove the protective cover and insert the memory module Protective Memory Cover 5 Push the memory module down so that it is completely fixed If the memory does not fit easily push the memory module down while pulling the memory m...

Page 103: ... memory cover before closing the memory compartment cover 7 Connect the AC adapter and press the power button to turn the computer on If you do not connect the AC adapter the computer will not be turned on even if you press the power button Removing a memory module Pull the memory module latches outward The memory module will pop up Remove the memory module out at an angle of 30 degrees ...

Page 104: ...ature higher than 60 C as this may cause fire Please refer to the system operation environment of this manual and operate and store the battery at room temperature Before using the computer for the first time make sure to connect the AC adapter and charge the battery completely The images used for the illustration are of a representative model therefore the images may differ from the the actual pr...

Page 105: ...n A battery is an expendable supply so when using it over a long time the capacity battery life is shortened If the battery life is reduced to under half of its initial time we recommend purchasing a new battery When not using the battery for a long time store the battery after charging it to 30 40 of its capacity This extends the battery life time Extending the Battery Usage Time Decreasing the L...

Page 106: ...Battery Life Optional In the Settings program click Power Management and set the Battery Life Extender to ON or OFF OFF This mode maintains 100 of the battery charge when using the computer on AC power In this case although the battery use time increases the battery life is reduced ON This mode maintains 80 of the battery charge when using the computer on AC power In this case although the battery...

Page 107: ...ual product depending on the computer model and driver version 1 Disconnect the AC power adapter after turning off the computer 2 Turn the computer back on and press the F2 key to enter the Setup screen 3 Move to the Boot Smart Battery Calibration item using the direction keys and press Enter XXXXXXXX 0WO QEM 1HH PCDNG G RCF 0WO QEM 6QWEJ2CF QWUG PCDNGF PVGTPCN 0 PCDNGF 2 1241 KUCDNGF 5OCTV CVVGT ...

Page 108: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 108 Reinstalling Windows Optional 115 Q A 118 ...

Page 109: ...Back Up Function Description Recover Restores the entire Windows drive Back Up You can back up your entire Windows drive Recovery may not be provided or may be a different version depending on the model For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided The instructions are provided based on Recovery 1 0 version Some functions may differ slightly or ...

Page 110: ...ll apps in the bottom right corner Then click Recovery 2 If the program is running for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data 4 Recover is performed based on the screen instructions I...

Page 111: ...king up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Page 112: ...image is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Page 113: ...onnect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of the comp...

Page 114: ...ollowing the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately 4 If your computer needs to be restored to the default factory settings connect the external storage device with the saved image 5 Start Recovery and click Recover Select Factory Default Point and click Recover Th...

Page 115: ...our PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove You can remove all items in your PC and reinstall Windows again You should back up the files in the following folders before using the PC Recovery function since these files are not kept Windows Program files Program files x86 P...

Page 116: ...ding on the operating system Reinstalling Windows may delete data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 2 If the Select Windows Installation window appears click Install Now When the Select Update window app...

Page 117: ...ivers and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selecte...

Page 118: ... appears select I accept the license terms and then click Next For Windows 7 8 this screen may not appear depending on the version 6 When the window asking for the installation type appears click Custom For Windows 7 8 this screen may not appear depending on the version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and the...

Page 119: ...city The capacity representation in Windows may be smaller than the actual capacity because some programs occupy a certain area of the HDD outside of Windows For models with Recovery the HDD capacity representation in Windows may be smaller than the actual capacity because Recovery uses a hidden area of about 5 20GB of the HDD to save the recovery image and that hidden area is not counted towards ...

Page 120: ... the Start Screen Q4 Since I m familiar with Windows 7 I would like the Desktop screen to appear as it does in Windows 7 A Currently there is no way to set the Desktop to appear by default Press the Windows key D key simultaneously to reveal the Desktop when the Start screen appears This is currently the only workaround Q5 How can I install a printer driver A Run your driver installation file and ...

Page 121: ...orer on the Start screen complies with the HTML5 web standards it does not support Active X However Internet Explorer on the Desktop supports Active X How to activate Active X If you right click over the Internet Explorer the following window appears Press the button and click View on the Desktop Active X is now enabled Q9 I want to remove the pre installed Windows 8 operating system and install a...

Page 122: ...ties Desktop and Display My Digital Flat Panel Expansion Options Digital Flat Panel 2 Adjust the control bar to fit the TV corners and click Apply Sound Related Q1 I cannot hear any sound from the TV after connecting via the HDMI port A 1 Right click over the taskbar on the Desktop and click Play Device 2 Change the option to Digital Audio HDMI HDMI device HDMI Output or another option and click S...

Page 123: ...afety Information 123 Replacement Parts and Accessories 125 Regulatory Compliance Statements 127 WEEE Symbol Information 143 Samsung Packaging Take Back Program 144 TCO Certified 145 Product Specifications 146 Glossary 148 Index 152 ...

Page 124: ...ng to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up...

Page 125: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user guide 2 Devices c...

Page 126: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Page 127: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Page 128: ...ontact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and B...

Page 129: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Page 130: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Page 131: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Page 132: ... conducted using standard operating positions accepted by the FCC with the wireless transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so as ...

Page 133: ...eve it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment Modem for repair or warranty information pl...

Page 134: ...ifies that the Industry Canada technical specifications were met To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power EIRP is not more than that required for successful communication To prevent radio interference to the licensed service this device is intended to be operated indoors and away from wi...

Page 135: ... manufacturer for service Si l appareil est équipé d une bande 2 4 G ou 5 G Des dispositifs de basse puissance de type radio LAN périphériques de communication sans fil par radiofréquence RF fonctionnant sur une bande de 2 4GHz 5GHz sont peut être intégrés dans votre appareil Cette section est applicable uniquement si ces dispositifs sont présents Consultez l étiquette du système pour vérifiez la ...

Page 136: ... protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring asso...

Page 137: ... service de ligne individuel peut être rallongé par un connecteur homologué Le client doit savoir que la conformité aux conditions précédentes ne garantit pas un fonctionnement parfait dans toutes les situations Les réparations de l équipement homologué doivent être effectuées dans les installations de maintenance canadiennes autorisées par le fournisseur Les réparations ou modifications effectuée...

Page 138: ... and European standards and amendments identified below This equipment also carries the Class 2 identifier The following information is only applicable to systems labeled with the CE mark European Directives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC R TTE Directive 1999...

Page 139: ... or regions within countries under the heading European Economic Area Restrictions below EU R TTE Compliance Statements Česky Czech Samsung tímto prohlašuje že tento Notebook PC je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999 5 ES Dansk Danish Undertegnede Samsung erklærer herved at følgende udstyr Notebook PC overholder de væsentlige krav og øvrige relevante k...

Page 140: ...an Notebook PC jikkonforma mal ħtiāijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alulírott Samsung nyilatkozom hogy a Notebook PC megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Polski Polish Niniejszym Samsung oświadcza Ŝe Notebook PC jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi ...

Page 141: ...estrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be harmonized in all countries 802 11b 802 11g products are ...

Page 142: ... as follows Dans le cas d une utilisation privée à l extérieur d un bâtiment au dessus d un espace public aucun enregistrement n est nécessaire pour une distance de moins de 300m Pour une distance supérieure à 300m un enregistrement auprès de l IBPT est requise Pour une utilisation publique à l extérieur de bâtiments une licence de l IBPT est requise Pour les enregistrements et licences veuillez c...

Page 143: ...recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different cou...

Page 144: ...ycling visit our website www samsung com in or contact our Helpline numbers 18002668282 180030008282 Pb Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked t...

Page 145: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Page 146: ... reduced risk of eye strain Several requirements within the area of luminance contrast resolution and color Designed with the option to connect an external display keyboard and mouse recommended when working with a notebook or netbook for longer periods Ergonomic keyboard design for ease of use and good readability Fully tested according to rigorous safety standards Low Electric and Magnetic field...

Page 147: ...l Operating Environment Temperature 5 40 C for storage 10 35 C when operating Humidity 5 90 for storage 20 80 when operating AC DC Rating Optional Input 100 240VAC 50 60Hz Output 19VDC 3 16A 19VDC 4 74A PC Rating Optional 19VDC 3 16A 60W 19VDC 4 74A 90W Optional components may not be provided or different components may be provided depending on the computer model The system specifications are subj...

Page 148: ...media Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries JBL is a trademark of Harman International Industries Incorporated registered in the United States and or other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY ...

Page 149: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Page 150: ...refers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on ...

Page 151: ...if there are 2 hard disk drives PCMCIA Personal Computer Memory Card International Association card This is an extended card slot specification for mobile computers such as a notebook computer Not only a memory device but also most peripherals such as hard disk drives LAN cards etc can be connected to this card slot Protocol A protocol is a set of rules used by computers to communicate with each o...

Page 152: ...eted or moved TCP IPv4 This is a 4 byte 32 bit address system separated into each byte 8 bits by a dot and each byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interface standards such as Serial and PS 2 The data transmission specifications are one of the interface standards used to connect a computer...

Page 153: ...1 M Memory 100 Monitor Connection Output 66 Multi Card Slot 63 O Overview 24 P Password 96 Product Specifications 146 R Recorder 69 Recovery 108 S Safety Precautions 6 Scroll 59 Security Slot 92 Shortcut Key 53 Status Indicators 26 Supervisor Password 96 Support Center 91 SW Update 90 T Touchpad 57 U User Password 97 V Volume Control 69 W Wired Network 72 Wireless Network 75 ...

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